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  • Archived

Video playback stutter

Video playback stutters in Firefox and Firefox Nightly but not in an external player (mpv) or Edge. Hardware acceleration on/off makes no difference. Using the latest Rad… (read more)

Video playback stutters in Firefox and Firefox Nightly but not in an external player (mpv) or Edge. Hardware acceleration on/off makes no difference. Using the latest Radeon driver 22.11.2. Most noticeable during slow pan like this https://youtube.com/clip/Ugkx7jP_XuVB7i-O6ljGHQ_NjPmEakzvD7yM

The video playback stuttering isn't new but I only stated looking into it now. No idea how long it's been like this. At first I thought it might be caused by running my monitors at true 120Hz and 60Hz instead of a fractional framerate but then the stuttering should be visible on other apps too. Switching to a fractional 60 didn't change anything in Firefox.

Asked by Je 2 years ago

Last reply by npoTeyc 1 year ago

  • Solved
  • Archived

Can't log in to my bank account

I can load their main page but I cannot log in. I get the error I have attached. Finally, I had to log in from Safari after a lot of hassle and help from a customer servi… (read more)

I can load their main page but I cannot log in. I get the error I have attached. Finally, I had to log in from Safari after a lot of hassle and help from a customer service rep. What happened? I have been logging in here for years from Firefox. I am not having this issue with any other site.

Asked by lemoi50 2 years ago

Answered by jonzn4SUSE 2 years ago

  • Archived

Sending emails through HubSpot, links going to Instagram open up Blank Page in Firefox

We are sending emails through HubSpot. When opening up links from the email that go to Instagram, they are opening up to blank pages. Per HubSpot support this is a known … (read more)

We are sending emails through HubSpot. When opening up links from the email that go to Instagram, they are opening up to blank pages. Per HubSpot support this is a known issue and said Firefox support could give us an answer on how to fix this.

Asked by hhampton1 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox very slow since revision

I have a high speed windows 10 laptop. I've used Firefox for many years with very good results. Since your recent upgrade my computer has run extremely slow on your brows… (read more)

I have a high speed windows 10 laptop. I've used Firefox for many years with very good results. Since your recent upgrade my computer has run extremely slow on your browser. This is not the case with aol or Google. I've tried changing settings but don't know what I'm doing. Nothing is making a difference. I don't want to go to another browser but unless this changes I have no choice. Hope you can help.

Asked by jwmd83 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Newsletter unsubscription doesn't seem to work

Hello, In my newsletter subscription options, I did NOT checked the "Firefox Account Tips" option but I keep receiving mail saying this : "You're receiving this ema… (read more)

Hello,

In my newsletter subscription options, I did NOT checked the "Firefox Account Tips" option but I keep receiving mail saying this : "You're receiving this email because [edited] @gmail.com has a Firefox account and is subscribed to Firefox Account Tips."

Could you please fix this issue so that I don't receive these mails anymore ?

Thank you in advance,

Mikael

Asked by mikael.debie 2 years ago

Last reply by cor-el 1 year ago

  • Archived

my whole computer pages are unreachable

I don't know how to answer your questions, or to understand the best info, so yo can help me restore all my settings and in box, so I can access it thank you! your hlp is… (read more)

I don't know how to answer your questions, or to understand the best info, so yo can help me restore all my settings and in box, so I can access it thank you! your hlp is very much appreciated. Joan Stone [phone# removed from public]

Asked by joanstone52 1 year ago

Last reply by Dropa 1 year ago

  • Archived

IMDB page flickers only on Firefox but not on Chrome

IMDB page regularly flickers and breaks up only on Firefox but not on Chrome. Pressing the space or enter keys sometimes help but often doesn't and I need to reboot. … (read more)

IMDB page regularly flickers and breaks up only on Firefox but not on Chrome. Pressing the space or enter keys sometimes help but often doesn't and I need to reboot.

Asked by Haskel Levi 2 years ago

Last reply by Haskel Levi 1 year ago

  • Archived

Firefox freezes

Why are there 8 instances of FF running in the task manager when I only have 1 browser window open? They're using enormous amount of memory and make the computer unusable… (read more)

Why are there 8 instances of FF running in the task manager when I only have 1 browser window open? They're using enormous amount of memory and make the computer unusable. Absolutely ridiculous. If there is no solution for this I will be dumping FF. Windows 7 64 bit 8 GB memory.

Asked by davesr300 1 year ago

Last reply by davesr300 1 year ago

  • Archived

Firefox freezing Windows 10 (64) Apps on desktop computer.

Using FIREFOX V. 107 on a Windows 10 desktop computer with 32 GB memory. Dec 18, 2022 With Firefox running in the background while using other apps, they suddenly become… (read more)

Using FIREFOX V. 107 on a Windows 10 desktop computer with 32 GB memory.

Dec 18, 2022 With Firefox running in the background while using other apps, they suddenly become unresponsive. I found I can fix this by going to Task Manager, clicking on Firefox then a dozen or more processe open. Clicking on and deleting the smallest one, about 3MB, gets me back up and running. This happens even with no add-ons.

THIS WAS NEVER A PROBLEM WITH OLDER VERSIONS (V100 or before)

If you can't fix this, please make go back to a version which worked. The memory leaks/bloat are a disaster.

DON'T IGNORE THIS ISSUE. IT IS A DAMN NUISANCE !!!

Thanks.

Asked by Marc Stager 1 year ago

Last reply by Marc Stager 1 year ago

  • Archived

So-called cross-site cookies

If the browser privacy is supposed to block cross-site cookies, EVEN WITH enhanced tracking prevention and permanent browsing mode enabled, why doesn't it do its job? I… (read more)

If the browser privacy is supposed to block cross-site cookies, EVEN WITH enhanced tracking prevention and permanent browsing mode enabled, why doesn't it do its job? I still have to go in and revoke the cookie and place that address in the "exceptions - cookies & site data" to block and the same address STILL comes right back. If that feature isn't going to work, there's no point in offering it.

I love Firefox (use it on all devices), but unless an option will actually do what it's supposed to do, don't offer it.

Asked by Turtle Lady 1 year ago

Last reply by AlienLanes 1 year ago

  • Solved
  • Archived

Slowness of Fifrefox

Yesterday before going to sleep I found this problem, where Firefox have a slowest internet connection. Today I checked Youtube in Chrome and Firefox. Firefox can't load … (read more)

Yesterday before going to sleep I found this problem, where Firefox have a slowest internet connection. Today I checked Youtube in Chrome and Firefox. Firefox can't load video in 144p Chrome loads video in 720p quality.

Asked by zeka10000.z1 1 year ago

Answered by zeka10000.z1 1 year ago

  • Archived

Growing Mountain of Bookmarks

The dozens of bookmarks I had that I did not put in folders has grown in numbers exponentially. I don't know how. I had nothing to do with it. I went from having about… (read more)

The dozens of bookmarks I had that I did not put in folders has grown in numbers exponentially. I don't know how. I had nothing to do with it. I went from having about 200 bookmarks (outside of what I had in separate folders) to what seems to be roughly 5000. This is ridiculous. How can I 1, correct this, and 2, stop if from happening again.

Asked by santi79 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Single tab crashes to a black screen

I am running Firefox 107.0.1 (64 bit) on a Dell Inspiron i7 10th gen with 12 GB RAM. Windows Edition Windows 11 Home Version 22H2 Installed on ‎11/‎1/‎2022 OS build 22621… (read more)

I am running Firefox 107.0.1 (64 bit) on a Dell Inspiron i7 10th gen with 12 GB RAM. Windows Edition Windows 11 Home Version 22H2 Installed on ‎11/‎1/‎2022 OS build 22621.819 Experience Windows Feature Experience Pack 1000.22636.1000.0

Recently have had new issue with websites, like the NYTimes, which run live video embedded in the site. The entire screen will go black and cannot be retrieved. But the system is not down, I can toggle to another application, and then when I go back to the Firefox, I can "save" it by quickly selecting a different tab. If I wait a few seconds, however, the offending tab will crash again. The other symptom is that after this happens, the entire screen in any application seems to be unstable, with transient fuzziness of the fonts, just a for a few seconds, whenever the focus of the screen is moved or changed.

This problem does not occur in "Troubleshoot Mode", but I have gone through all the recommended step by step eliminations of possible plug ins, extensions, Norton, firewalls, refreshes, start up cache clearing, cookie clearing, to no avail. Cannot find discussion of this problem in Support. I do not experience the problem if I run the offending website in Edge. Any suggestions most appreciated, txs!

Asked by jboronow 1 year ago

Last reply by jboronow 1 year ago

  • Archived

Primary Password box keeps popping

I do not have a primary password, I do not want a primary password, but the box keeps popping up. I cannot create one if I wanted to. I checked to make sure and the opt… (read more)

I do not have a primary password, I do not want a primary password, but the box keeps popping up. I cannot create one if I wanted to. I checked to make sure and the option to turn on the primary password it NOT activated. In fact, Firefox as of yesterday is no longer saving ANY passwords and dumped all it's previous information.

Asked by slitheringpeanut 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Websites Showing Up on Toolbar

Every time I go to a web site it shows up on my Bookmark/Toolbars. I have to take time to delete each one every day. BTW, this has been a recent development. Anyone have… (read more)

Every time I go to a web site it shows up on my Bookmark/Toolbars. I have to take time to delete each one every day. BTW, this has been a recent development.

Anyone have any ideas?

Thanks,

Karen

Asked by Karen887 1 year ago

Last reply by Karen887 1 year ago

  • Archived

Command ` stopped working

At some point, I have lost the ability to use "Command `" to toggle among open pages: those listed as available in the Windows menu. Has this function been deleted? Can… (read more)

At some point, I have lost the ability to use "Command `" to toggle among open pages: those listed as available in the Windows menu.

Has this function been deleted? Can I restore it? Any assistance appreciated.

Asked by Etnier 2 years ago

Last reply by irma.soler 1 year ago

  • Archived

Hiding or Collapsing Top Tab Bars

Hello, I was just wondering if there was a way to remove the top open tabs bar on the browser. I am currently using the tree style tabs and was hoping to just use that an… (read more)

Hello, I was just wondering if there was a way to remove the top open tabs bar on the browser. I am currently using the tree style tabs and was hoping to just use that and remove the visual clutter from the top.

Respectfully, Henry Bazan

Asked by henrybazan079 1 year ago

Last reply by cor-el 1 year ago

  • Archived

firefox 108.0.1 Win10 no option to request desktop site.

AndyMark.com is displaying as a mobile site and unusable. No option in Firefox to request desktop site. Running Windows 10. Instructions online say to go to Firefox… (read more)

AndyMark.com is displaying as a mobile site and unusable. No option in Firefox to request desktop site. Running Windows 10. Instructions online say to go to Firefox menu and select desktop site but that option is no longer available. I realize that Windows is a phone operating system but my phone is Android and my laptops are Windows and I use Windows no my computer. Firefox is unusable if we can not set it to always use desktop views.

Please put the option back. Thank you.

Asked by kurt.sanger 1 year ago

Last reply by cor-el 1 year ago