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  • Archived

Suddenly unable to access any of the Firefox browser items in upper margin: including History and Help

Hello, I may be in the wrong place, but I do not know all the proper terminology or definitions. I use Firefox for my browser. I have for many years. Starting yesterday,… (read more)

Hello, I may be in the wrong place, but I do not know all the proper terminology or definitions. I use Firefox for my browser. I have for many years. Starting yesterday, I was unable to access my History, I tried the other items across the top of the screen and none of them are accessible. Somewhere I saw I should click on a menu button for finding history: I cannot find a menu button "in the upper corner". I kept looking for help and was sent in circles. I also kept seeing something about Firefox Accounts; and Firefox Accounts vs. Mozilla Accounts: I have NO idea what that means. I tried to sign in: no. So, I think I have created a Firefox account now, with a password and done the "reset". I also do not know what that means, but here I am. Please someone tell me how to get help: help that does not assume I already know the answer. Thank you.

Asked by rawlsrules 6 months ago

Last reply by cor-el 6 months ago

  • Archived

Desperately Need Help: How to stop Firefox from editing PDF files?

Greetings everyone, I've been using Firefox as my PDF ebook reader on my Windows 10 PC because it Firefox wasn't able to make changes to PDF files. However, it seems tha… (read more)

Greetings everyone,

I've been using Firefox as my PDF ebook reader on my Windows 10 PC because it Firefox wasn't able to make changes to PDF files. However, it seems that Firefox is now capable of editing PDF files and this has me incredibly worried... :'(

How can I make it so that Firefox isn't able to make changes to PDF ebook files I open?

Thank you for any help!

Asked by Helpless_Quest 6 months ago

Last reply by cor-el 6 months ago

  • Archived

In page/site highlighter

Dear Firefox community. I'm looking for some extension similar to Liner. I tried a lot, and nothing works. I've found, that they had had firefox version some years ago (p… (read more)

Dear Firefox community. I'm looking for some extension similar to Liner. I tried a lot, and nothing works. I've found, that they had had firefox version some years ago (proof https://twitter.com/getliner/status/857426145775460352). But now - not. I need something similar to it. With cross device selection and sync option.

Asked by dusmikeev.n.p 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

  • Archived

Web site issues

I get this when I attempt to go to https://www.crutchfield.com I have cleared cached data. Turned off the firewall and vpn. Any help would be great. Secure Connection Fa… (read more)

I get this when I attempt to go to https://www.crutchfield.com I have cleared cached data. Turned off the firewall and vpn. Any help would be great.

Secure Connection Failed

An error occurred during a connection to www.crutchfield.com. PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Asked by Drewfox 6 months ago

Last reply by johnn012 6 months ago

  • Archived

mailto on browser page defaults in opening Thunderbird, but tied to old account - How can I fix this?

In Firefox, on web pages which contain a mailto: link, clicking on that link automatically opens Thunderbird, with Write: and addressed To: the intended recipient; howeve… (read more)

In Firefox, on web pages which contain a mailto: link, clicking on that link automatically opens Thunderbird, with Write: and addressed To: the intended recipient; however, the From: is to my old email address and its related Thunderbird account. This default behavior needs to be fixed so that the From: is correctly filled in with my current email address and its associated Thunderbird account.

I've tried researching this issue from both possible sources; Firefox AND Thunderbird, but none of the knowledge base articles and forum postings related to either program have clearly addressed a solution. At this points it remains unknown which of these programs I need to focus on in order to correct the issue.

Thank you very much in advance for any assistance.

Kind regards,

Kelly

Asked by Kelly Bellis 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

  • Archived

update

Why is my Firefox browser asking for an update almost every few days? It is extremely annoying. Don't you guys can't get it right? Updates are fine and is a must but ever… (read more)

Why is my Firefox browser asking for an update almost every few days? It is extremely annoying. Don't you guys can't get it right? Updates are fine and is a must but every few days? really?

Asked by mekanic52 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

  • Archived

Replacement for "Default Bookmark Folder" addon

I enjoy this handy addon, but it's got a couple bugs Default Bookmark Folder It's a recommended addon, but It seems that it's no longer being supported. Version is tw… (read more)

I enjoy this handy addon, but it's got a couple bugs

Default Bookmark Folder

It's a recommended addon, but It seems that it's no longer being supported. Version is two years old, and issues reported on github are not responded to.

I wonder if anyone could recommend another addon with the same features.

Asked by noel_envode 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

  • Archived

Bookmarks and Settings DELETED for the Second Time in 2 months!!

What the [expletive] Mozilla?? This is the second time in 2 months that you've destroyed ALL of my bookmarks and other settings!! How do you operate like this? And no r… (read more)

What the [expletive] Mozilla??

This is the second time in 2 months that you've destroyed ALL of my bookmarks and other settings!! How do you operate like this?

And no reasonably accessible support that I can discern!

Unacceptable!

Asked by keithan57 6 months ago

Last reply by TyDraniu 6 months ago

  • Archived

Do we really need updates every freaking day?

Since Firefox moved to Snap updates, two things have happened almost every day: Snap pops up to say Firefox has an update pending, and it wants to be closed and restarted… (read more)

Since Firefox moved to Snap updates, two things have happened almost every day: Snap pops up to say Firefox has an update pending, and it wants to be closed and restarted; and tabs crash, and the only way to make them stop crashing is to restart Firefox or restart the OS.

I suspect the two problems are linked, and I really have to ask: do we have to have an update every 36 hours? Microsoft mostly gets by with one update cycle per week. I like to use software, not update it. I know it has to get updated regularly, but regularly shouldn't be the same as constantly.

Environment is: Firefox 106.0.5 (64-bit) Mozilla Firefox Snap for Ubuntu canonical-002 - 1.0 Ubuntu 22.04.1 LTS (64-bit) GNOME version 42.5 Wayland windowing system

Asked by vonhoother 6 months ago

Last reply by jonzn4SUSE 6 months ago

  • Archived

Question recommendation about setup and how to ensure full scope of potential benefits are met during implementation.

I take this to be a best practice to not use more than one vpn at a time. Should those visiting and be given access to network be asked to turn off theirs if connected to… (read more)

I take this to be a best practice to not use more than one vpn at a time. Should those visiting and be given access to network be asked to turn off theirs if connected to same network setup? Should any extensions intended to sync favorites or 'read later' be turns off as well?

Asked by collin.edward.olson 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

  • Archived

Bookmark Spacing

Good Morning Mozilla Tech Support: Bookmark spacing NEEDS to be part of your Firefox User > Tools > Settings. When I go into 'Tools' > 'Settings' > 'Bookmar… (read more)

Good Morning Mozilla Tech Support: Bookmark spacing NEEDS to be part of your Firefox User > Tools > Settings. When I go into 'Tools' > 'Settings' > 'Bookmarks' I NEED to be able to select and adjust Bookmark 'Spacing'. The current Firefox "mandatory default' double spacing in Bookmarks is grossly wasteful and very time consuming to navigate. Please fix this problem... User control of Bookmark Spacing seems logical and is a reasonable request. Thank-you for understanding and HOPEFULLY fixing this Mozilla oversight and serious User Control issue...

Asked by rfritz4129 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

  • Archived

Application file extension changes in Preferences

I have tried in firefox Preferences to change the applications for file extensions when I download files. I do not want doc or other microsoft files to open aiutomatical… (read more)

I have tried in firefox Preferences to change the applications for file extensions when I download files. I do not want doc or other microsoft files to open aiutomaticaly in Pages, Numbers etc.. I want to use Open Office but Pages and Numbers are the default and it will not change no matter what I do,. Any ideas or help for this problem?

Asked by nikki 6 months ago

Last reply by Terry 6 months ago

  • Archived

Sign In Issues

I'm trying to sign into my Mozilla account and it asks for the code that was supposedly sent to my gmail account that will expire within 5 minutes. I never get the email… (read more)

I'm trying to sign into my Mozilla account and it asks for the code that was supposedly sent to my gmail account that will expire within 5 minutes. I never get the email...tried many times. Even added their email to my contacts for "smoother" sending.

Asked by jonchlebowski 6 months ago

Last reply by Dropa 6 months ago

  • Archived

Youtube and Google Images loading forever

So currently im having a problem where my browser (Firefox 106.0.5 (64-bit)) take forever to load youtube and google images. Everytime i open youtube.com it doesn't show … (read more)

So currently im having a problem where my browser (Firefox 106.0.5 (64-bit)) take forever to load youtube and google images. Everytime i open youtube.com it doesn't show the sidebar (first image), then when i watch a video, it get stuck forever (second image), but when i reload it, it load the video but the comments are stuck loading forever(third image), and it also happen to pretty much all the youtube pages, everytime i navigate to other youtube's pages, it get stuck, then i reload it, then its half working, some still stuck forever.

In google images, everytime i click a result from the searches (i click the first cat/fourth image), it just showing blank (fifth image)

I already try to turn on/off extensions, remove them, clear cache, clear cookies, try the private window, it still doesn't resolve the problem

I check my internet connection, it working just fine, i can access other websites without problem, i try to open in other browser (edge), it work just fine too, it just happen on my firefox and specifically only on youtube and google images

i try use vpn/dns stuff, still doesn't work, i have no idea what is wrong with my browser, so please someone help me fix this problem since firefox is my default (and favorite) browser and i also rely on the two websites for working daily, thank you

tldr; firefox take forever to load youtube & google images, please help me i have no idea what to do

Asked by rayhangustiar 6 months ago

Last reply by cor-el 6 months ago

  • Archived

Text instead of icons

For some time now I've had an issue with navigation icons appearing as text and not the icon. An example if this small screen shot under Google Calendar Note the arrows… (read more)

For some time now I've had an issue with navigation icons appearing as text and not the icon.

An example if this small screen shot under Google Calendar

Note the arrows to go left or right are missing and instead it savs NAV.

I'm having this appear other places as well.

Thanks

Scott

Asked by Scott K. 6 months ago

Last reply by cor-el 6 months ago

  • Archived

WHAT DO YOU HAVE THAT REPLACES ADOBE FLASH, SO I CAN VEIW SECURITY CAMS, I find it very unfair to force thousands of people to not be able to use hardware that is integral to the security of thier homes. there has to be a viable solution.

So I have about 20 security cams around my home. I am NOT replacing the hardware Because it took years to get this system to function properly.. And no sooner I do, every… (read more)

So I have about 20 security cams around my home. I am NOT replacing the hardware Because it took years to get this system to function properly.. And no sooner I do, everyone decided to stop supporting adobe flash!

You an't possibly tell me that there is no work around. there has to be. Someone somewhere has had to have written a work around..

Asked by Stein_mitch 6 months ago

Last reply by James 6 months ago