Firefox Support Forum

I have tried both Google Authenticator and Guardian for use with Mozilla 2FA. I have tried scanning the QR code on my PC multiple times on each authentication app and retrieving multiple codes each time, but all entries stated "incorrect 6 digit code" on my PC to enable 2FA. I am not sure how this is not working. Both authenticator apps identified my correct login email address associated with my Mozilla account so I know it must have something to do with whatever is happening on the back end at Mozilla for my account.

Also, I have read a few posts in the Mozilla support knowledgebase regarding this very same issue, but did not see any resolution. I would really like to have 2FA. Can someone please contact me about this?

Is there a toggle to turn off the purple theme in private windows? As an elderly person I find it hard to see things and it's quite irritating to say the least. This only started showing up in my Windows 10 and my linux systems in FF Version 106 and is also violating my preferences to have a totally blank page when a new private window is opened. Suggestions would be most appreciated.

After installing the new version 106.01, restoring recently closed windows in History doesn't work even though it is highlighted as being active, but nothing shows or happens when pointing at and clicking on "Recently Closed Tabs".

(I accidently closed one of my two windows and therefore lost all my tabs.) (I know I can restore the tabs one by one, but that will be a huge task.

So what can I do to restore my lost Firefox window?

Thanks in advance. Jens Giertsen Denmark

how can i change the color of the top of the page on your browser pages. I changed it when you recently sent an email with a window on changing the color. I want to change it back to a different color but can't figure out how to do it

Is this a known issue for the new update? Whenever I try to click Recently Closed Windows in particular, it just does nothing. It has the grey highlighted bar that shows it wants to do something, but then does nothing. About 1 out of 100 times when i click Recently Closed Tabs, it WILL open to show my recently closed tabs, but generally does the same thing as Recently Closed Windows. I know I have recently closed tabs because I restored session and it is currently showing all my old tabs I had open prior to the update. I also tested to see if my recently closed had just reset by opening a new window and closing it, but it still just does nothing. I use the Recently Closed Windows quite a bit and it's quite irritating that it appears to be broken.

Is it possible to request a feature for Firefox called "Link to Highlight"?

Chromium based browsers have a feature where you can make a selection of text on a webpage and in the right click context menu select: "Copy link to highlight", which copies a link to the webpage, with an appended selection like so: "#:~:text=Steps%20to%20reproduce%20the%20issue%3A". Then when the link is clicked, the Chromium based browser would scroll down to the match of the text, flash a colour to show where it is, and tint the text with a subtle highlight. The text in this example would then be "Steps to reproduce the issue.". This helps in my workflow when using a browser, so this feature would make me super happy.

WHEN I CREATE A SHORT CUT EXAMPLE TO MY BANK "NSB" THE ICON IS FF NOT THE BANKS... THE SHORTCUT WORKS ONLY I HAVE A LOT OF FF ICONS ON MY DESKTOP AND IT MAKES HAVING A SHORT CUT TO BUSINESS ENTITIES LESS USABLE... DO U HAVE A FIX??? THANKS FOR ANY HELP...

I opened an account with roboforms yesterday to store my passwords. They say the extension I first installed is not working, tried to uninstall & reinstall but no longer have the link to do that.

thank you, I am new to all of this & find it a nightmare to deal with.

nancy

I've now installed Firefox several times including at least one clean install. I've worked through all the support pages on how to fix the problem, including system scan using MalwareBytes, and removing extensions, but the problem persists.

To be more precise, sometimes it just crashes immediately leaving the notices shown in the image. Sometimes it opens and stays for a while but then crashes with a similar notice.

Crash reports:

bp-945b32f1-96b3-4233-ba19-03c310221026 26/10/2022, 12:02 bp-2af09469-4ba1-4531-8406-5e0f70221026 26/10/2022, 12:02 bp-d7d56904-ca94-4397-812d-a39260221026 26/10/2022, 09:55 bp-7e88f783-318e-4401-b825-89a810221024 24/10/2022, 18:50

Hope someone can help.

Firefox / ExpressVPN ISSUE (21st Oct 2022)

My desktop computer's operating system is Windows 7 Ultimate with Microsoft Extended Software Updates (ESU). 1. The office software is Microsoft Office 2010, from which I use Outlook 2010 to send and receive emails. 2. The only browser that I use is Firefox. 3. With Express VPN to mask my IP address (Firefox browser extension for expressVPN enabled) 4. And my internet package provided by Avast Premium Security. Up until about a month ago, these 4 packages ran sweetly in the background protecting my computer from all devious activity. Then on return from a short break, I noticed that every time I switched on my computer and activated expressVPN, I could not access the internet or send/ receive any emails. I pay a yearly subscription to Avast Premium Care which offers a superb 24/7 service, where they can remotely connect to my computer and repair it whilst talking with me on the phone. Using their help, I quickly discovered that when Avast software was enabled when Firefox was running, I could access the internet and send emails. But when expressVPN was also running, I could not get internet access or send/ receive emails. Then it was by a process of elimination I proceeded to try and discover which package might be the culprit. With both Avast and expressVPN disconnected, Firefox works perfectly! But with Avast still disconnected, I switched on my VPN and instantaneously, the internet was cut off! It was then that I contacted expressVPN technical support for help. We changed every single expressVPN setting possible, to no avail! And considering that all the VPN in essence does is mask my computer's IP address, he concluded that the issue had to lie with a Firefox setting! I then proceeded to check I was running Firefox latest software, deleted all browser history and cache and changed the network settings to no proxy - to no avail! In desperation, I turn to your technical team to resolve this issue for me, as I have no idea what has happened!!! This system has worked for years without a hiccup. Now I'm at my wit's end and need my computer running flawlessly to continue my business work as a matter of the utmost urgency!

I tried contacting Mozilla Customer Service, but there is absolutely no way to do it. You customer service leaves much to be desired.

You updated your unstable system. It did the update, but now my saved passwords are missing. If your system deletes the passwords, what kind of safety do users of Firefox are guarantee? If this issue is not resolved, I will leave and delete your browser NEVER to use it again. In addition, I created a Firefox account long time ago to supposedly have my passwords secure. At this point all the passwords are missing. What security is your system providing?

I really hate the new version of private window which separated from the main Firefox windows group. I'm using windows and I pinned a lot of application in my taskbar and I don't need new one. I already making habit to use private browsing for lot cases daily since years ago using same window group and this new taskbar entry ruin my productivity.

Is there a way to disable this behavior? stop wasting space on my taskbar.

My firefox download speeds are absolutely abysmmal while I tried all possible fixes I could find on the internet. Other downloads are working fine (between 15Mbps and 70Mbps usually).

Any idea why firefox download speeds are below even 1(!) Mbps?

All my important tabs = gone. Nothing under recently closed windows. Most of them too old to be found in recent history. I'm mortified. I normally love Firefox updates but now I want to yell at someone :(

I've got Mozilla VPN on my macbook, but firefox shows DNS leaks when tested using https://mullvad.net/en/check/

Fixes already attempted: - DNS over HTTPS set custom provider to https://doh.mullvad.net/dns-query (from https://mullvad.net/en/help/dns-over-https-and-dns-over-tls/) - still leaking - using custom provider in about:config set network.trr.mode to 3 - no sites load - using custom provider set network.trr.mode back to 2 and set media.peer.connection.enabled to false - still leaking

Any suggestions?