Showing questions tagged: Show all questions
  • Archived

Can't access OS authentication when trying to access passwords

I recently moved from Chrome to Firefox. When I use Firefox on Ubuntu 22.04, I can access my passwords freely. However, when I use it on macOS Monterey, it does not work.… (read more)

I recently moved from Chrome to Firefox. When I use Firefox on Ubuntu 22.04, I can access my passwords freely. However, when I use it on macOS Monterey, it does not work. Page about:logins shows no logins and passwords but only a small little warning bar in the upper corner that says that I need to login with my OS password (see Secure Firefox passwords with device sign-in fixed link to kb article. aw). However, when I click the small "Connexion" button in the notification bar, nothing happens. I have no pop-up/prompt, neither on the system nor on the web page, to allow me input my credentials. I tried after reinstalling Firefox on my Mac but nothing changed.

Do you know how this problem can be fixed? Thank you, and sorry if it is a duplicate.

Asked by Alexandre Huat 2 years ago

Last reply by Alexandre Huat 2 years ago

  • Solved
  • Archived

My malware app is reporting a Trojan.YZST.9002 loaded from Firefox executables

My System Mechanic malware search system has quarantined a virus located in two Firefox locations: Virus is W32/Trojan.YZST-9002 LOCATE IN: C:/PROGRAM FILES/MOZILLA FIREF… (read more)

My System Mechanic malware search system has quarantined a virus located in two Firefox locations: Virus is W32/Trojan.YZST-9002 LOCATE IN: C:/PROGRAM FILES/MOZILLA FIREFOX/UNINSTALL/HELPER.EXE C:/PROGRAMFILES/MOZILLA FIREFOX/MAINTENANCE SERVICES_UNINSTALL... I will use the delete process and remove them and watch for future loads.

Asked by Jim 2 years ago

Answered by Jim 2 years ago

  • Solved
  • Archived

plugshare.com page is missing couple of crucial menu icons

When plugshare.com loads, there is a prominent search box at the top left corner. However it is missing the menu icon (see attached pic) as well as the search icon. This … (read more)

When plugshare.com loads, there is a prominent search box at the top left corner. However it is missing the menu icon (see attached pic) as well as the search icon. This is happening on 2 different machines running Ubuntu 22.04.

Please fix. Google Chrome displays just fine; see attached pic.

Asked by groundie 2 years ago

Answered by cor-el 2 years ago

  • Archived

Sync support without a seperate device

How do I sync between to laptops? I would like to sync my settings and bookmarks. QR code generation is ridiculous. I do not want firefox on my phone. Many Thanks, … (read more)

How do I sync between to laptops? I would like to sync my settings and bookmarks. QR code generation is ridiculous. I do not want firefox on my phone.

Many Thanks,

Asked by snowbellysurfer 2 years ago

Last reply by James 2 years ago

  • Archived

New version did not have bookmarks

A few months ago when I updated to the latest version, as I always do, the bookmarks were not carried over. I restored to an earlier time to retrieve them and have been … (read more)

A few months ago when I updated to the latest version, as I always do, the bookmarks were not carried over. I restored to an earlier time to retrieve them and have been using an old version. Every time that I go to the program and when asked to update, I click "no." I am finding now that several websites will not accept Firefox. After 20 years of saving, I do not want to recreate, as I would have had to do at that time. Do I now upgrade to newest version and pray that my bookmarks are there?

Asked by m_r_lewis 1 year ago

Last reply by m_r_lewis 1 year ago

  • Archived

Firefox closes Yahoo email tab after I print PDF attachment

Recently (last month or so) I noticed a new behavior: when I receive PDF attachments via Yahoo e-mail, if I open them using Adobe Acrobat DC reader, and print them, afte… (read more)

Recently (last month or so) I noticed a new behavior: when I receive PDF attachments via Yahoo e-mail, if I open them using Adobe Acrobat DC reader, and print them, after printing the Yahoo e-mail tab closes. So I have full functionality -- can open the PDFs, print them, everything good -- but then I have to restart Yahoo e-mail. Big pain.

This behavior is occurring on all three of my PCs (two laptops and a desktop), all of which are running latest Windows 11, and latest Firefox, and latest Acrobat reader.

Asked by jjbeng 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

tabs in ff

hi am reading a car review at https://www.honestjohn.co.uk/volkswagen/golf/ tabs along top for specs, driving, etc do nothing at all. ok in ms edge ff latest updated w… (read more)

hi am reading a car review at https://www.honestjohn.co.uk/volkswagen/golf/

tabs along top for specs, driving, etc do nothing at all. ok in ms edge

ff latest updated win 10 updated thanx m

Asked by bill 2 years ago

Last reply by Paul 2 years ago

  • Archived

Truncated text in search results

Hello Community. Why is the bold blue text in the Google search results being truncated whenever there is a picture shown beside it? See my screen capture with yellow hig… (read more)

Hello Community. Why is the bold blue text in the Google search results being truncated whenever there is a picture shown beside it? See my screen capture with yellow highlights to see what I mean. It's been happening for some months. I have reinstalled Firefox but the problem persists. Other browsers displaying the same pages are fine.

Asked by mriga 2 years ago

Last reply by mriga 2 years ago

  • Archived

PDF Emails Blank

Hello, I have a colleague that whenever she emails me a PDF she edited in Firefox and I open it in Edge, Chrome or Adobe it shows up blank even though she has made change… (read more)

Hello, I have a colleague that whenever she emails me a PDF she edited in Firefox and I open it in Edge, Chrome or Adobe it shows up blank even though she has made changes. Is there a setting she needs to adjust?

Thank you F. R.

Asked by frendon 2 years ago

Last reply by frendon 2 years ago

  • Archived

Firefox loads different website languages every time

The problem is as follows: Every time I load some multilagual web page (Aliexpress, prestashop.com fox example) Mozilla loads the page in different language. After I cha… (read more)

The problem is as follows:

Every time I load some multilagual web page (Aliexpress, prestashop.com fox example) Mozilla loads the page in different language. After I change the language and load a new page from the site, the language is changed again to a random one. Every time I click a button or link, the language is changed.

Cleared cache, and cookies and everithing multiple times. After 3-4 days it does the same thing. Tried fresh install - after a while starts to do the same thing. Installed Firefox Developer Edition - after 6 months starts to do the same thing. Installed Waterfox on different PC - same as Firefox Developer - after 6 months starts to do the same thing.

Does anyone have the same problem? Why is it happening? Is it only me?

Asked by TEMPEX 2 years ago

Last reply by TEMPEX 2 years ago

  • Solved
  • Archived

end of file errors for google and facebook

www.google.com. PR_END_OF_FILE_ERROR www.facebook.com. PR_END_OF_FILE_ERROR Hi, This occurred after a moment of power loss during a thunderstorm on my Lenovo desktop.… (read more)

www.google.com. PR_END_OF_FILE_ERROR www.facebook.com. PR_END_OF_FILE_ERROR Hi, This occurred after a moment of power loss during a thunderstorm on my Lenovo desktop. All my other sites as far as i can tell are ok. I used Edge and was able to access FB and Google on Desktop] i checked and the current version of firefox is installed on desktop

even weirder, i can access both google and FB on my laptop with firefox. I've tried syncing the two with having bookmarks etc. i can sync from laptop to desktop but not vise versa.

i thought I'd uninstall and reinstall firefox but i don't want to lose any info esp my Bookmarks on the Desktop hence why i was trying to sync the two.

My desktop is older, maybe 5-6 years, my laptop is 1 year old. Dunno if this matters. thanks, Jan

Asked by jansch135 2 years ago

Answered by cor-el 2 years ago

  • Archived

Accounts abote firefox.com & firefox.com.cn

I found that the accounts of the domain name account.com.cn and account.com do not seem to communicate with each other, which will affect the information synchronization … (read more)

I found that the accounts of the domain name account.com.cn and account.com do not seem to communicate with each other, which will affect the information synchronization of different devices.

Asked by junhao16 2 years ago

Last reply by Paul 2 years ago

  • Archived

Firefox PDF viewer shipping label barcodes are bad

When I use the firefox 104.0.1 pdf viewer to print shipping labels they look fine in the preview but when I print them the barcodes are missing all the small lines and wh… (read more)

When I use the firefox 104.0.1 pdf viewer to print shipping labels they look fine in the preview but when I print them the barcodes are missing all the small lines and where it says P or F up in the top left box it just prints some block looking thing. Prints fine from Adobe or Preview. Mac Big Sur .

Asked by Joey C 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

Unable to sync passwords and logins after computer reset

Hi there! I recently had the misfortune of Windows crashing on me and my PC needing a repair shop to reboot it. In the process, I've been needing to download all my pro… (read more)

Hi there!

I recently had the misfortune of Windows crashing on me and my PC needing a repair shop to reboot it. In the process, I've been needing to download all my programs again, but thankfully I made a firefox account and was hopeful all my years of login info would be easy to boop back onto my PC.

However, when I attempt to access my logins, it bars me access and I can't sync it with my phone, an Android who has the firefox app. It keeps asking for a Primary Password, something I had before my PC was reset, but I only just put that back in and it won't allow me to input it or change it. I can't even transfer my information over from Chrome. It's really frustrating since while I know a variety of my logins, some of them I used firefox secure generated passwords on and I have to squint at my phone to tap them in.

Any help would be immensely appreciated, and I'm hoping if I reboot after my downloads are done that this might fix my issues. But if it doesn't, I wanted to type this up to be safe!

Asked by clapfizzbang 2 years ago

Last reply by cor-el 2 years ago

  • Solved
  • Archived

Could not recover logins, keep overwrite when auto sync

Hi support team, Yesterday, I suddenly removed all logins and somehow my profile was synced to the cloud. Fortunately, I still keep all login files (json and key db fil… (read more)

Hi support team,

Yesterday, I suddenly removed all logins and somehow my profile was synced to the cloud.

Fortunately, I still keep all login files (json and key db files), I tried to recovery all my logins, it was successfully.

But, right after that my profile was synced from the cloud to my machine then whole logins were clear.

So how can I overwrite my profile in the cloud so I can totally recovery my old logins?

Kindly help to give my some advice.

Thanks!

Asked by LHien 2 years ago

Answered by Dropa 2 years ago

  • Archived

McAfee Blocked Site and Suspicious Activity by an app

McAfee has notified me that a piece of software which is apparently from HP (HPUpdate within HP Framework) is trying to access a suspicious IP address (13.224.2.51). A… (read more)

McAfee has notified me that a piece of software which is apparently from HP (HPUpdate within HP Framework) is trying to access a suspicious IP address (13.224.2.51).

An online search doesn't show this as being associated with HP but it is in an Amazon centre so it could be associated with almost anyone.

Is there anything in the Mozilla world which would help me determine whether this is a genuine problem or McAfee is just confused?

At this point my option seems to be to reinstall the my HP printer software and see what impact this has.

Asked by gcrobinson 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

Weird fonts for some pages

The fonts are weird for some pages. I have used the following settings: Fonts for: latin, Proportional: Serif, Serif: Default(DejaVu Serif), Sans-serif: Default(DejaVu Sa… (read more)

The fonts are weird for some pages. I have used the following settings: Fonts for: latin, Proportional: Serif, Serif: Default(DejaVu Serif), Sans-serif: Default(DejaVu Sans), Monospace: Default(DejaVu Sans Mono). Also I have checked the box "Allow pages to choose their own fonts, instead of your selections above".

Need help to fix the issue!

Asked by parthadas.physics 2 years ago

Last reply by teedin 1 year ago

  • Archived

I forgot 2nd authentication and recovery key

Hi, I have trouble in login. I set 2nd authentication with wrong app, and I didn't backup my recovery key. I also formatted my desktop, so I cannot find recovery key, did… (read more)

Hi, I have trouble in login. I set 2nd authentication with wrong app, and I didn't backup my recovery key. I also formatted my desktop, so I cannot find recovery key, didn't set firefox sync, and all of my device wasn't connect with my ID.

In this case, how I can recovery my ID...?

And if I cannot recovery my ID, can I delete addon that already being distributed.

Asked by yjhoon3658 2 years ago

Last reply by cor-el 2 years ago