Firefox Support Forum

I have always used Firefox to access my Theta wallet using a Trezor. No problems. It will now not access. I have latest updates to Trezor, Firefox. I can access my Trezor Suite wallet no problems. I have allowed pop-ups for the trezor wallet and theta wallet. My connection to Theta wallet via Trezor was noticed 3 weeks ago approximately.

//Firefox 103.0.1; Linux 5.10; Debian 11.4.0; xserver-xorg 1:7.7; Nvidia 515.57 driver// After clicking on ->Web Browsing -> Firefox there is NO visible response for 26 seconds... then a normal application window opens and Firefox appears to be operating normally. Opening via command line gives the following "error/information" message(s): glxtest: VA-API test failed, failed to initialize VAAPI connection. For the TWENTY-SIX seconds(!) Firefox is apparently trying to connect to a service that is not available. Is there something in "Settings" or in "about:config" that I can do to skip the "glxtest" and/or other glx VAAPI related configuration options? Or, alternatively, am I missing something in the X-window configuration or another library package that is necessary to support the VA-API feature? The Nvidia driver indicates it is providing "GLX server" version 1.4 . [Troubleshooting information / Share Data attached]

So, I just saw an add-on nesting on my "Connected Service" list. It's quite weird, because I never see something like this. Is this normal? The add-on is "video downloadhelper". Since the list description is "Everything you are using and signed into.", it it true that my firefox account has been compromised?

Hello,

I have too many information in my Firefox account but. Before updating I was logout from account and logged only when upgrade is completed. But when I have logged I have noticed that my account don't have any data/password so on. How can I recover it? Is it possible to contact Mozilla support to request to restore my account and tell me why it has been removed?

Hello,

The past few weeks I have run into the issue where Soundcloud fails to load and returns an error. This is circumvented multiple ways. Either I open soundcloud in incognito mode and it works fine, or I clear the cache in normal mode. BUT in the second option soundcloud only works during the first visit.

I found a previous question asked here detailing the same exact issue but nobody found a solution that worked. https://support.mozilla.org/en-US/questions/1346767

Other info I think would be useful: Soundcloud works on my laptop running the same exact profile for firefox. Hinting to me that something else on my computer is in the way.

Deleting all history, cookies, cache, extensions; has not helped

I have attached the images below just as the previous poster has. Including the console log filled with errors.

Hopefully someone can help with this headache!

So, Firefox automatically updated (to 103.0.1), and somehow or other the sidebar with all the bookmarks disappeared. Normally, this would take me about 10 seconds to find where the function was hidden, and turn it back on. No big deal--just a petty nuisance. Now, however, this function has been hidden so well, that I have no clue where to look.

I understand that interfaces change, and not everyone works the same way, but that's no excuse for flat out taking away a tool that some people (no matter how small a minority) still use on a regular basis, just in the dubious name of 'fashion.' Leave well enough alone. If I wanted my tools changed and moved on an irregular and capricious basis, I'd stick to Microsoft.

Now, please tell me how to get my bookmarks side bar back, or put together an update that makes it functional again.

When I create a file to print in Firefox ( in this case from Etsy ) the preview looks ok but when the file is printed or saved as a PDF then the text parts of the file are ok ... but the images are much too large.

You can see this on the attached images ... how it should look and how its coming out!?

Any help gratefully received :-)

YouTube worked fine in the past, but for at least the last few days (likely longer) Firefox 103.0.1 won't play anything. Chrome works fine still. Other large transfers work fine.

Latest video I tried to play: https://www.youtube.com/watch?v=WkN8Aqb2IBc Is a DND group playing with an actor from The Outpost (TV show on CW)

In Firefox I see the initial video preview image, and after clicking to play I get a constant spinning progress animation but the video never plays. Turning on the debug overlay info shows plenty of download capacity detected (I forget the name in the UI) but very little ever transfers (bars further down).

Only oddity I can see in the debug info it puts in the the clipboard is the wrong Angle GPU. I have 2 x NVIDIA 1080ti's in SLI, and it sees a 980. Chrome shows the expected value instead. I filed a bug on the Angle project just in case. I looked on the Firefox about:support page with hardware acceleration disabled and it showed two webgl driver entries (1 and 2), both with 1080ti listed.

I tried disabling the performance feature setting and hardware acceleration (closed app then opened again). No difference.

Windows 10 x64, latest patches. Latest NVIDIA drivers through GFE (auto updates itself). Two Windows 10 graphics options are on (GPU scheduler and Variable Refresh Rate).

I've seen a couple notifications from Windows about Firefox "attempting" to use GPU hw acceleration, but I have no idea why it'd be blocked. Clicked it and it did nothing. I looked in my event viewer and didn't find anything useful either. I haven't manually set any applications to use a certain GPU. Integrated GPU from CPU is disabled in BIOS.

GPU isn't overclocked. CPU is barely. And I see no reason to think this is related. In the past I'd get reboots and event viewer errors. Even when it worked in the past I was similarly overclocked. All programs (diagnostics) I've run to verify proper functioning have passed.

When I switched from Safari to Firefox on my MacBook Air, my safari bookmarks migrated as "imported". Now, a few years later, I have placed Firefox on my Iphone and Ipad, but when I sync the "imported" bookmarks did not migrate, nor did the toolbar bookmarks. All other bookmarks migrated.

Hello,

my old computer died and got a new one. I signed in Firefox but I don't know how to transfer all of the bookmarks and saved toolbars from the old computer. Unfortunately, I'm not able to turn on the old computer anymore so I was wondering if there is a way to retrieve this info.

Thank you so much, I appreciate any help you can offer.

Francesca

Dear community,

I understand that tracking of third-party cookies is now FireFox' default. However, I put my FireFox privacy options to "strict" and opened the website tui.com. What I see in the web developer tools is that several cookies are set, which are not tui.com itself (please see screenshot). The first might be exlainable since it is a subdomain (?), but why are the second and third set? However, when clicking on the data protection icon in form of a shield next to the "ssl-lock" I see a lot of ther third party cookies are prevent. Why arent the second and third in the screenshot?

Thank you very much for your time!

Felix

I go to Yahoo.com for email several times daily. I rarely go to Youtube.com .

I believe the order that url suggestions (and autocomplete) come up has changed in one of Firefox's updates and now, as soon as I type the "y", Firefox suggests Youtube.com . I go to Yahoo.com a hundred times for any one time I might visit Youtube and Yahoo would come first alphabetically so I would assume it would "suggest" Yahoo before Youtube.

My guess is that Firefox decides on which site is more popular during daily browsing but this was not the case before.

I have tried several methods to attempt to control the order the suggestions appear but Youtube still autocompletes as soon as I type the "y".

Any way to change this to my liking? Or is this just the way it is and will be?

I've attached a screenshot but I edited it to obliterate a few id's and personal information from the example url's.

I've forgotten my password for my firefox account but im still currently logged into it and I want to move my firefox account to my new computer but don't know the password to login and sync it. I dont want to reset my password because I'll lose all of my saved passwords and bookmarks. Is there anything I can do?

Every time Firefox updates I have to Re-authenticate every one of my secure websites and the website asked if I want to register this computer. It wouldn't be bad if it wasn't 3 or 4 times per week. Websites that I have to sign in to such as banking, credit cards etc. The last time I asked this question I was sent an email with a link to Thunderbird support. I need browser support.

I would like to create what I call custom popups. If I go to a page, a popup will show my own notes. This may be a reminder about my personal history. It would have to be on my computer only and be triggered when I go to the site. I realize that the real url may be obscured by an app, and I don't know if that can be overcome.

I'm imagining when I go to a particular web page, I will see a reminder, or popup or note with my own comments.

This may already be available, but perhaps I don't know the right questions to ask.

I assume this would only be available on one browser on one computer.

Looking at a product on Amazon (that I've purchased before), it may tell me: "Works like a charm" or "Piece of *"

On a dating site it might remind me when I see one person: "Danger, Will Robinson" or "Try again after Christmas"

A business site might show a note: "Remind owner you met at Halloween bash" or "Express sympathy about loss of pet"

On the App Store it might remind me that an app: "Doesn't work for me" or "This is the one Janet recommends"

Perhaps on a saved document: "Sent on Aug 7 by Robert" or "Still doesn't have the right tone....look again in a week"

And when I am deciding which app to use on my computer: "Great graphic app when rushed, but not powerful" (I would never think that an app named "Moosepow" was for graphics.)

I may even be asking the wrong question. I want reminders that are automatic.

How do I set the new tab homepage and allow entering a new location safely?

The moderators and firefox devs keep suggesting "new tab override" add-on but there is a bug in the UI. When you use that add-on, then press control+T it does NOT highlight or remove the existing address. This means when I type a search, it sends my contents AND "moz-extension://....." which given the uniqueness of that URL is a privacy violation as it seems unique enough to identify me personally.

The behaviour I expect is the same as the default tab, i.e. I press Ctrl+T and then can type directly into the address bar without any existing content.

RANT: I've been using firefox almost 20 years and this is the 1 item that may make me move, not because it's an essential feature but because it shows the total disrespect shown by ignoring and fobbing off of users that obviously want this feature. Removing it was part of a slightly user hostile move to force them to see pocket or other social links.

Users that want this: https://support.mozilla.org/mk/questions/1162532 https://support.mozilla.org/gu-IN/questions/1218838 https://support.mozilla.org/en-US/questions/1073254 https://support.mozilla.org/bm/questions/1266777 https://www.reddit.com/r/firefox/comments/vdy44z/i_cant_get_a_new_tab_to_open_at_google_homepage/

Firefox Version 103.0.1 Private Browsing Mode ('Never Remember History' is set).

Issue Started: The morning (Pacific time) of June 26 (Before then, clicking 'Clear Data' reset the KB to 0 without having to close and reopen the browser first, without having to 'refresh' the page after clearing the cache, and without having to restart the computer

The browser webpage has been refreshed, the browser closed and reopened, and the computer restarted but the cache does not reset.

I have searched and searched, tried some formums...and no one seems to have a straight clear answer. when I go to my password maneger, How can I edit or change anything when every pasword and site looks like this. 3b4a3f36-7056-4eee-bcb3-2b0838fa07e1 I have no idea they all look like this.