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  • Archived

Firefox updates

Every time Firefox updates I have to Re-authenticate every one of my secure websites and the website asked if I want to register this computer. It wouldn't be bad if it w… (read more)

Every time Firefox updates I have to Re-authenticate every one of my secure websites and the website asked if I want to register this computer. It wouldn't be bad if it wasn't 3 or 4 times per week. Websites that I have to sign in to such as banking, credit cards etc. The last time I asked this question I was sent an email with a link to Thunderbird support. I need browser support.

  • Archived

Login to cibconline.cibc.com

I've been using Firefox for 25+ years, always keeping it up to date. I've been a customer of CIBC Bank for 20+ years and using their online website since its beginning. L… (read more)

I've been using Firefox for 25+ years, always keeping it up to date. I've been a customer of CIBC Bank for 20+ years and using their online website since its beginning. Last week I've been unable to login to my accounts without going thru an inconvenient and time-consuming telephone code procedure every time. Previously, this procedure had been in place only occasionally as a secondary method of identification.

CIBC advised changing my anti-tracking and cookie settings. After trying all the alternatives, there was no change. Checked out Edge browser, and it was the same. Checked out Firefox and Edge on a second computer and it was the same. Installed the Chrome browser, and it works fine!

No problems accessing any other website. Anyone ever experienced this? Any suggestions?

Asked by BrianM 1 year ago

Last reply by BrianM 1 year ago

  • Archived

cant remove videomart.org notification

I am suddenly receiving virus notifications from videomart.org. I have tried numerous settings but I am unable to remove it from Firefox. Do you have a fix Thank you … (read more)

I am suddenly receiving virus notifications from videomart.org. I have tried numerous settings but I am unable to remove it from Firefox. Do you have a fix Thank you

  • Archived

Firefox opening in small window

Firefox is supposed to open in the same mode as when it is closed. This is not happening and while not a terrible problem it is annoying to have to resize the display ev… (read more)

Firefox is supposed to open in the same mode as when it is closed. This is not happening and while not a terrible problem it is annoying to have to resize the display every time I open the program. Nothing I do changes the situation.

Is this a bug in the latest update ?? If not, how do I correct the problem??

Asked by j-olivier 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Cannot watch purchased videos online using Firefox

When I go to Artists Network and log into my account and try to view the videos that I have paid for, by clicking on a link - with Firefox nothing happens. However, they … (read more)

When I go to Artists Network and log into my account and try to view the videos that I have paid for, by clicking on a link - with Firefox nothing happens. However, they work using MS Edge.

Use hardware acceleration is unchecked and my graphics driver is up to date. If Microsoft Edge works why doesn't Firefox?

What is wrong?

Asked by NiagaraMouse 1 year ago

Last reply by NiagaraMouse 1 year ago

  • Archived

Applications have been blocked from accessing graphics hardware

Ever since the last Firefox update, the app has been crashing and giving me this message: "Applications have been blocked from accessing graphics hardware". Anybody know … (read more)

Ever since the last Firefox update, the app has been crashing and giving me this message: "Applications have been blocked from accessing graphics hardware". Anybody know what is causing this?

  • Archived

default browser

i don't know why but my default browser when i search something is yahoo and i don't want that i want google because i know how to use it and this happened before but but… (read more)

i don't know why but my default browser when i search something is yahoo and i don't want that i want google because i know how to use it and this happened before but but i fixed it in settings and now in settings it says my default browser is Firefox i know but nothing about when you search something and it takes you to google please help me fix this i fricking out

Asked by Sonya khan 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

search highlight is not updated when pressing ctrl+F on selection

Hello, i usually activate the search tab via ctrl+f and using the highlighting feature. If i manually edit text in the search box, the highlight is updated respectively… (read more)

Hello, i usually activate the search tab via ctrl+f and using the highlighting feature. If i manually edit text in the search box, the highlight is updated respectively , but if i select any word on the page (mouse double-click if this matters) and then press ctrl+f again (which is expected to be filled in the searchtab), the highlitght is still on the old word. Is this a bug ? or maybe there is an easy solution to this.

Asked by gbotfx 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox Bookmark Backups (HTML)

Hello, Has something changed recently in how bookmarks are backed up in HTML format ? In mid-May I backed up my bookmarks, and the resulting file was about 13.8 Meg … (read more)

Hello, Has something changed recently in how bookmarks are backed up in HTML format ? In mid-May I backed up my bookmarks, and the resulting file was about 13.8 Meg in length. I was using whichever Firefox version was current at the time. I recently upgraded to the latest version (103.0.1, 64-bit, Windows 10). Today when I did a backup the file size was only 7.7 Meg. I have even more bookmarks now than back in May, so I'm confused about why the backup file is half the size. Is this normal or is there a problem somewhere ? Thanks in Advance

Asked by bermudez88 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Certain website doesn't load in Firefox

Hello, The website https://pflanzenkongress.site loads without problems in Google Chrome, Opera, Microsoft Edge but unfortunately not in Firefox. The page just remains b… (read more)

Hello,

The website https://pflanzenkongress.site loads without problems in Google Chrome, Opera, Microsoft Edge but unfortunately not in Firefox. The page just remains blank (white) without an error message (see attached screenshot). Other websites load without problem in my Firefox browser so I was wondering what the problem could be?

Thank you

Markus

Asked by m.ruhsam 1 year ago

Last reply by m.ruhsam 1 year ago

  • Archived

Disable automatic news feed reader preview setting

I'm trying to figure out how to disable your automatic news feed reader preview setting. Wading through your overly complicated and endless Support pages has taken more t… (read more)

I'm trying to figure out how to disable your automatic news feed reader preview setting. Wading through your overly complicated and endless Support pages has taken more time than it would take to install a different browser and start from scratch. I like Firefox, but this is ridiciulous. I've gone through all the preferences a half-dozen times or more.

Asked by mike.gold 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Middle mouse opens pdf

Hello, when I click on link with middle mouse button it will open that link on next tab but doesn't "jump" there, which is fine. But when I do the same with pdf links, it… (read more)

Hello, when I click on link with middle mouse button it will open that link on next tab but doesn't "jump" there, which is fine. But when I do the same with pdf links, it will automaticly "jumps" on the pfd file. And I don't want to. I want to open it like normal link (on next tab in background), because I have a lot of pdf files to open, and this makes it difficult to do it qucikly. Before some weeks this wasn't a probem, it started now.

Bes Regard, Josef

Asked by josef.benes 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

Some websites have large text next to clickable items

Hi, some webpages appear with large text next to clickable items or buttons such as "keyboard_arrow_right" & "ex" (please see 1st screen shot). The 2nd screen shot sh… (read more)

Hi, some webpages appear with large text next to clickable items or buttons such as "keyboard_arrow_right" & "ex" (please see 1st screen shot). The 2nd screen shot shows the same website using Chrome with no issues.

I am running FF version 103.0.1 on Windows 10 64 bit.

I have tried running FF in safe mode & get the same result.

Any ideas?

Asked by Paz 1 year ago

Last reply by user104147805413306348376805769878442569366 1 year ago

  • Archived

Strange problem with video

Hello! I have had this problem for about 9 months. The reason is somehow related to the autoplay of multimedia on web pages. Technical information is given at the end. … (read more)

Hello!

I have had this problem for about 9 months. The reason is somehow related to the autoplay of multimedia on web pages. Technical information is given at the end.

After starting work on the computer, all functions work correctly. The video plays normally. After several hours of working at the computer, scrolling through the feed on Instagram (before the video appears in the feed), or viewing stories, or opening a video on YouTube, the web page freezes for a few seconds, after which the screen also turns off for a few seconds (not goes blank), and when it is turned back on, the video either does not play at all showing the loading animation, or only the sound is played, and instead of the video, only a rectangle filled with a random color (black, green, pink) appears.

After that, ALL videos in ALL open tabs stop playing again. Google spreadsheets also stop working (sometimes it also happens because of them, not the video).

This issue also affects other programs on this PC. For example, Telegram Desktop. It shows previews of images and videos, stickers and GIFs, but when I try to open an image to full screen or play a video, the screen goes completely black. But at this time the video is playing and I can hear the sound. Although the mouse cursor is not showing, the controls work and I can close the view in the upper right corner.

Restarting programs does not solve the problem, but ending the Windows session or restarting helps.

OS: Windows 10 Pro 64-bit (21H2) Firefox: 103.0.1 64-bit currently, problems started since 80s version Hardware: Intel Core i3-7100 CPU @ 3.90GHz; RAM 8Gb; Intel HD Graphics 630

What has already been done:

 - disabling all add-ons
 - memory test using memtest
 - complete reinstallation of windows with formatting of the system disk

How can I gather logs or technical information about these crashes to find the cause?

PS. Sorry for the mistakes in the text. this is google translate

Asked by hodytone 1 year ago

Last reply by hodytone 1 year ago

  • Archived

Yahoo mail unresponsive on firefox

When I'm in Yahoo mail inbox, I can see and read my (new) mail, but most of the commands don't work and I cannot see emails older than 2020 (it just shows blank lines for… (read more)

When I'm in Yahoo mail inbox, I can see and read my (new) mail, but most of the commands don't work and I cannot see emails older than 2020 (it just shows blank lines for them). The emails never get read, nor can I check the boxes for commands. I disabled and refreshed with my uBlock, but it doesn't have any effect. Yahoo works normally when tried on Chrome.

Asked by ilija42 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Cannot UNCHECK 'Ask to save logins'

I use Firefox on multiple devices with synch. I don't want Firefox to ask to save logins, never ever anywhere. :) On my laptop, the option is greyed out and checked,… (read more)

I use Firefox on multiple devices with synch. I don't want Firefox to ask to save logins, never ever anywhere. :) On my laptop, the option is greyed out and checked, i.e. set to ask to save passwords. So this settings syncs to the other PC's. When running about:config and looking at the option there, it is set to true and also here set to true without possibility to change.

Clues? :)

Asked by jonas.sundb 1 year ago

Last reply by jonas.sundb 1 year ago