When working in a Service Desk website, trying to drag an email attachment from Outlook into the attachment field of the webpage does not work. The attachment field resp… (read more)
When working in a Service Desk website, trying to drag an email attachment from Outlook into the attachment field of the webpage does not work. The attachment field responds as though it will work, but then no attachment appears.
Downloading and dragging the attachment from the desktop DOES work, but the client wants to be able to just drag from the email directly.
I have tested the same procedure in Chrome, Safari and Microsoft Edge and they all work, so the problem must be Firefox.
Version: 102.5.0esr (64-Bit)
The client will temporarily use Edge, but Firefox is the preferred browser, so I really hope you have a suggestion.
As I stated in my answers to the two replies that I got, this problem is occurring on Windows 10 Enterprise 22H2 - 19045.2364 and with macOS Big Sur 11.7.2 (personal computer).
I upgraded Firefox to the latest version on the macOS yesterday, but the problem persisted.
I also upgraded Firefox on one of the Windows machines here at the University, but again, the problem persisted. Later, I will upgrade Firefox on a Windows machine not connected to the university's network, just to make sure.
I just discovered something interesting as I tested dragging the email attachment from web-based email accounts - personal outlook, work outlook and gmail that were accessed from Chrome, Edge and also from Firefox.
Dragging and Dropping the email attachment into the form did not work on any of the browsers.
If there is anything that I can do to help with the troubleshooting process, please let me know.