Showing questions tagged: Show all questions
  • Solved
  • Archived

When I download pdf file from FF it tries to convert the file to a Word document

Starting today, I went to download a .pdf file to open automatically with Adobe Acrobat as I usually do. However, this time I got a pop-up from Microsoft Word stating, "W… (read more)

Starting today, I went to download a .pdf file to open automatically with Adobe Acrobat as I usually do. However, this time I got a pop-up from Microsoft Word stating, "Word will now convert your PDF to an editable Word document. This may take a while. The resulting Word document will be optimized to allow you to edit the text, so it might not look exactly like the original PDF, especially if the original file contained lots of graphics."

I went to Settings - General - Applications, went down Contents list to Portable Document Format (PDF), and tried the various settings under the Action column, to include "Save File," "Always Ask," "Use Acrobat Adobe 2020." None of these worked or made any difference. I open numerous .pdf files every day and I need to be able to just click on them in the website and have them open in my Adobe Acrobat program - as they have up until today. What do I have to do to fix this? I am using Version 102.0.1 (64-bit).

Asked by starjazz 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

  • Solved
  • Archived

How can I stop Firefox from saving all downloads to my download folder?

I have used Firefox for years. I am computer literate and do not like the newer approach Firefox has taken to save all downloads to my downloads folder. I have to conti… (read more)

I have used Firefox for years. I am computer literate and do not like the newer approach Firefox has taken to save all downloads to my downloads folder. I have to continually go in and manually delete the files.

For instance, I have a lot of pdf forms that I have to open directly in Acrobat, those files are then duplicated and saved in my downloads. This is causing a mess for me.

This was NOT an improvement in my opinion. Is there a way to stop this???

Asked by ddb6081 2 years ago

Answered by AliceWyman 2 years ago

  • Solved
  • Archived

Freezes on google maps

When I open the google maps website it functions normally for about 3-4 seconds, then firefox completely freezes not just that tab. Firefox is up to date and it happens w… (read more)

When I open the google maps website it functions normally for about 3-4 seconds, then firefox completely freezes not just that tab. Firefox is up to date and it happens with all addons disabled. maps seems to work fine when I access from other country domains (co.uk or .de) Also I have no problem with the site on other browsers. It does not generate a crash report.

Asked by lamance 2 years ago

Answered by Terry 2 years ago

  • Solved
  • Archived

Multiple Language

How can I translate my website https://rhizmall.pk/ in Mozilla with different languages, like other browsers shown by right click on tools bar or on web page to translate… (read more)

How can I translate my website https://rhizmall.pk/ in Mozilla with different languages, like other browsers shown by right click on tools bar or on web page to translate in different languages?

Asked by reneemill85 2 years ago

Answered by reneemill85 2 years ago

  • Locked
  • Archived

Special character option for "generate strong passwords"?

I use/like the randomly-generated 'strong' password feature, but is there a setting/option to have it include one or more special character(s)? So many sites nowadays re… (read more)

I use/like the randomly-generated 'strong' password feature, but is there a setting/option to have it include one or more special character(s)? So many sites nowadays require one, and VERY few *prohibit* them. I know I can 'substitute' one in there, but I'm VERY lazy! Thanks.

Asked by Conrad 2 years ago

Last reply by Paul 2 years ago

  • Solved
  • Archived

Визуальные закладки не работают в Firefox 102.0.1

Здравствуйте! У меня после обновления Mozilla Firefox 102.0.1 (64-бит) перестало работать расширение Визуальные закладки. На компьютере - два пользователя и у обоих такая… (read more)

Здравствуйте! У меня после обновления Mozilla Firefox 102.0.1 (64-бит) перестало работать расширение Визуальные закладки. На компьютере - два пользователя и у обоих такая проблема. Пожалуйста, исправьте в следующем обновлении. С уважением, Ольга

Asked by o.gorelikova 2 years ago

Answered by o.gorelikova 2 years ago

  • Solved
  • Archived

"Secure Connection Failed" Persistent Error

I recently installed Firefox 102.0.1 64-bit on a new WinX laptop. Using the same link as always (http://www.henderson.lib.nc.us/) I am unable to connect with my county li… (read more)

I recently installed Firefox 102.0.1 64-bit on a new WinX laptop. Using the same link as always (http://www.henderson.lib.nc.us/) I am unable to connect with my county library. I'm not having trouble with other sites. The error message says

Secure Connection Failed

An error occurred during a connection to www.hendersoncountync.gov. PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

I turned off HTTPS-Only Mode but the problem persisted. I also tried entering this site as an exception for HTTPS-Only but that didn't help. Even after restarting the computer, Firefox continues to reset the URL to HTTPS from HTTP. My wife was able to access this website on her desktop WinX with Firefox and no problem. On my WinX desktop with Firefox I connected to https://www.hendersoncountync.gov/library instantly.

Is the HTTPS-Only Mode sticky? What am I missing?

Asked by Anan 2 years ago

Answered by Anan 2 years ago

  • Solved
  • Archived

Error Message

HI for the past four days I have been getting the following error message when attempting to load www.canberratimes.com.au "Application error: a client-side exception ha… (read more)

HI for the past four days I have been getting the following error message when attempting to load www.canberratimes.com.au

"Application error: a client-side exception has occurred (see the browser console for more information"

This is happening on my Windows PC only. I can access the site on my Firefox browser on IOS.

I am running the most recent version of Firefox 102.0.1 (64 bit).

This is the only site displaying this message.

Grateful for any assistance in resolving this.

Kind Regards, Peter

Asked by pstudman 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

  • Solved
  • Archived

Videos are not loading and Reddit is sometimes slow

Hey, Twitch dosnt work for me (error #4000) and neither do Reddit videos. Pictures and Youtube works and I could not find a solution online. Thank you for providing this … (read more)

Hey, Twitch dosnt work for me (error #4000) and neither do Reddit videos. Pictures and Youtube works and I could not find a solution online. Thank you for providing this awsome browser. please keep fighting for privacy.

Asked by Franz3 2 years ago

Answered by James 2 years ago

  • Solved
  • Archived

Restoring All Firefox WIndows 10

I installed a plug in and have now lost all my Firefox configuration, stored pages etc. I backup my entire PC everyday and can restore individual files. What Windows 10 f… (read more)

I installed a plug in and have now lost all my Firefox configuration, stored pages etc. I backup my entire PC everyday and can restore individual files. What Windows 10 files need to be restored in order to return my Firefox before the crash?

thank you, Robert

Asked by rkruz3 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

  • Solved
  • Archived

My preferences won't save

Hi, I'm back to an older computer where I already had Firefox installed. I have it installed and synchronized on 3 other computers and it works perfectly there. My main i… (read more)

Hi, I'm back to an older computer where I already had Firefox installed. I have it installed and synchronized on 3 other computers and it works perfectly there. My main issue is that in the settings, Firefox is supposed to open with all the tabs I had opened when I closed it. It doesn't... It sends me to the home page. Second issue, also unique: I'm using Duck and go as search engine, and I have the same issue: it doesn's save my preferences (when it does on the same computer with Brave browser) Should I uninstall it all and try again? I already applied all the solutions suggested in th online help pages...

Thanks! Best,

Asked by deluxpol 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

  • Solved
  • Archived

Message via bitdefender

I work with a laptop @home and have installed Bitdefender for security reasons. Today I had a warning (it's in Dutch, I do not know if that is a problem). Functie: Preve… (read more)

I work with a laptop @home and have installed Bitdefender for security reasons. Today I had a warning (it's in Dutch, I do not know if that is a problem). Functie: Preventie van online dreigingen

firefox.exe heeft geprobeerd om op basis van een niet-overeenstemmend certificaat een verbinding te maken met browser.pipe.aria.microsoft.com. We hebben de verbinding geblokkeerd om uw gegevens veilig te houden, vermits het gebruikte certificaat voor een ander webadres werd uitgegeven. Toevoegen aan uitsluitingen

""It says something like firefox.exe has tried to make a connection based on a not approved certificate with browser.pipe.aria.microsoft.com. We have blocked the connection to keep your data safe. I can add this to exclusions"" or something like that.

I have never seen something like this before and I would like to know what it means and if I should exclude this, etc. So that's why I send you a mail to check it. Like to hear from you and many thanks in advance. Greetz Karin

Asked by karinpankras 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

  • Locked
  • Archived

Search Baron

I tried everything in the message I received but there was no (obvious) way to reply. I will attach a screenshot of what is occurring. Search Baron is hijacking my web se… (read more)

I tried everything in the message I received but there was no (obvious) way to reply. I will attach a screenshot of what is occurring. Search Baron is hijacking my web searches. If I specifically click on use google in the search bar then it works. If I just type a search phrase, search baron takes over (see the URL in the attached screenshot, that is what appears no matter what I search). I can open a web page fine.

Asked by cindyd1 2 years ago

Last reply by James 2 years ago

  • Solved
  • Archived

Clone (not move) profile to second pc - without confusing Sync

Hi there, i'd like to copy my Firefox profile from PC1 to a new PC2; Last time i tried this, i ended up with PC2 having the same "name" as PC1 in "Sync". This caused we… (read more)

Hi there,

i'd like to copy my Firefox profile from PC1 to a new PC2;

Last time i tried this, i ended up with PC2 having the same "name" as PC1 in "Sync". This caused weird sync issues, as the system thought my PC2 was PC1 as vice versa.

So, is it possible to copy my entire profile with all addons/settings, BUT, make "Sync" recognize it as a NEW pc ?


Thank you in advance :-)

Asked by Davide 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

  • Solved
  • Archived

add-ons I didn't add and cannot remove

Hello - there are add-ons for Amazon, Google, Facebook, EBay and Twitter - none of which I added - showing up on the Firefox browser as running during browser start. I c… (read more)

Hello - there are add-ons for Amazon, Google, Facebook, EBay and Twitter - none of which I added - showing up on the Firefox browser as running during browser start. I can see them when I use CC Cleaner. They are browser plugins set to run upon start up. I can disable them but need to do it every time, as there is no way to delete them that I can see. I would like to find out why these plugins are there and how I can delete them.


Thanks

Jim

Asked by jimisaac 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

  • Solved
  • Archived

Change input language (Windows key + Spacebar) is also changing Firefox's scrolling smoothness

Hi all, So I am a multi-lingual user and changing input languages regularly by pressing Windows key + Spacebar. In Firefox, I prefer turning "Smooth scrolling" OFF so t… (read more)

Hi all,

So I am a multi-lingual user and changing input languages regularly by pressing Windows key + Spacebar.

In Firefox, I prefer turning "Smooth scrolling" OFF so the page sort-of jumps at a fixed distance instead "decelerates" when scrolling.

So far so good. But recently I noticed this Windows key + Spacebar combination can change Firefox's scrolling behavior.

Steps to reproduce: 1. Add one more language to Windows (I am using Win10 ... not sure about Win11 though) so that Windows key + Spacebar shows the language selecting popup 2. Turn OFF "Use smooth scrolling" in Firefox settings 3. Find a long webpage to test scrolling -- it should be "jumping" 4. On the same page, make sure Firefox is at focus, press Windows key + Spacebar to show that popup 5. Try scrolling again -- it's now scrolling very "smoothly". To my eyes, it's even much smoother than turning on "Use smooth scrolling" 6. Now click somewhere outside of Firefox(i.e. Taskbar) to lose focus then focus back to Firefox and scroll again, the smoothness is lost ... until switching language again.

I personally found it quite annoying... Is there something I can do to stop it from happening?

Thanks,

J

Asked by Jeremy 2 years ago

Answered by Jeremy 1 year ago

  • Solved
  • Archived

adding icons

I am not too good with the computer and have just starting using Firefox. I will do my best to describe my question so please bar with me. I have 2 rows of websites that … (read more)

I am not too good with the computer and have just starting using Firefox. I will do my best to describe my question so please bar with me. I have 2 rows of websites that I frequent...actually only using the first row and 5 spaces in the second row. When I go to a different website Firefox is automatically adding that website to one of the boxes in the second row which I do not want. How do I stop this? Question 2...using Ebay as an example...if I keep searching on Ebay and have looked at lets say 5 different pages how do I go back to the home screen without having to hit the back button 6 times? Thanks for the help. Chuck

Asked by brownmoose13 2 years ago

Answered by brownmoose13 2 years ago

  • Solved
  • Archived

Cannot set cookie preferences when using Firefox

Hi: I tried to set cookie preferences for different websites. For reasons that I do not understand, I cannot move the "slider". I even turned of the existing protection… (read more)

Hi:

I tried to set cookie preferences for different websites. For reasons that I do not understand, I cannot move the "slider". I even turned of the existing protection for the websites, but nothing changed. I tried the same with Safari using the same computer and mouse, and I had no problems.

Is this a known bug?

I attached a screen capture. Thanks.

Asked by Sue 2 years ago

Answered by cor-el 2 years ago