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  • Archived

Microsoft teams link opening in browser instead of application

Good day, I have appointments that utilize Microsoft Teams for the sessions. On my desktop PC (Windows 10) and my wife's laptop (also Windows 10) the links open up the T… (read more)

Good day,

I have appointments that utilize Microsoft Teams for the sessions. On my desktop PC (Windows 10) and my wife's laptop (also Windows 10) the links open up the Teams app, and things work well. However on my new laptop (Windows 11, not my choice) the links open up inside of the browser and ALSO don't acknowledge the existence of the webcam, despite my telling the browser to work with it. Teams is installed on the computer.

Could someone please help me to either (or both) get teams to open in the application or get firefox to acknowledge that my webcam exists (other programs do work with it).

Thanks, Joe

Asked by joeachille 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

youtube suddenly stops loading

Recently I have been getting an error where after some point in time youtube-related pages will stop loading when I try to open them or if they do load they will tell me … (read more)

Recently I have been getting an error where after some point in time youtube-related pages will stop loading when I try to open them or if they do load they will tell me I am not connected to the internet despite being connected to the internet. It will have occasional brief windows where it will load the site again before going back to not working but I have no idea what causes this change. I have tried clearing my cache/cookies and disabling my add-ons but neither of those things stop this from happening. Interestingly, if I restart in troubleshoot mode or open a private window, youtube will load perfectly. Any suggestions on what I can do to fix this issue?

Asked by kai_draws 2 years ago

Last reply by studysucceedenjoy98 2 years ago

  • Archived

desktop shortcuts

I am using firefox 102.0(64 bit) on windows 10. Recently some videos i watch have Error Code: 232011. Also I can't drag and drop shortcuts of certain sites to desktop or … (read more)

I am using firefox 102.0(64 bit) on windows 10. Recently some videos i watch have Error Code: 232011. Also I can't drag and drop shortcuts of certain sites to desktop or folders. It installs an empty file folder.

Asked by jaycompton47 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

Pop-up Sign In?

For the last few days, as I work on my MacBook Pro, I've been getting a pop-up stating that I need to sign in to Firefox. Firefox is the only browser I use and I have ne… (read more)

For the last few days, as I work on my MacBook Pro, I've been getting a pop-up stating that I need to sign in to Firefox. Firefox is the only browser I use and I have never seen this pop-up before. It looked authentic so I entered a password, which it rejected and then tried pretty much any other password(s) I have used and it rejected them all.

I'm still getting these pop-ups. What's this all about? HELP!!!

Thanks.

Asked by G 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Recovering Passwords

My company just pushed out new group policies for Firefox that blocks use of Firefox Sync. That also, apparently, blocked use of my saved logins and passwords. I can fi… (read more)

My company just pushed out new group policies for Firefox that blocks use of Firefox Sync. That also, apparently, blocked use of my saved logins and passwords.

I can find the encrypted password files in my profile: key4.db logins.json

but I can't open them.

Is there any way to get my login and password information?

MJA

Asked by MarkJ.Ambrose 2 years ago

Last reply by jonzn4SUSE 2 years ago

  • Archived

Downloads

Why does Firefox suddenly ignore the fact that I checked the 'always ask me' box regarding where to download files and puts them in the downloads folder? this very annoyi… (read more)

Why does Firefox suddenly ignore the fact that I checked the 'always ask me' box regarding where to download files and puts them in the downloads folder? this very annoying.

Asked by jay.baldwin 2 years ago

Last reply by James 2 years ago

  • Archived

I am unable to cancel password saved in Firefox for one site.

I want to switch off (cancel) password save for one website. I have followed the recommended procedure and re-started Firefox, but it still saves the password after I do … (read more)

I want to switch off (cancel) password save for one website. I have followed the recommended procedure and re-started Firefox, but it still saves the password after I do that. This is one set of instructions I tried following, without success:

https://support.mozilla.org/en-US/questions/1354505

Asked by thompsonjim0000 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Auto Login Auto Fill Not Working

Has something changed with how Firefox Auto Login feature works? There were a number of low risk sites that I had memorized the User & PW for and every time I went t… (read more)

Has something changed with how Firefox Auto Login feature works? There were a number of low risk sites that I had memorized the User & PW for and every time I went to those sites I'd be logged in. A little while ago this stopped working.

I've done a little digging and all the memorized PWs are still in Firefox. If I click on the User name I will see the correct User appear as a suggestion and using it will log me in.

I've reset Firefox and have gone back to these sites and manually reentered the User & PW, but when I go back, again I have to go through the steps to log in. I also reached out to one of the sites to see if they have made any changes that would prevent Firefox from an Auto Login and they said they had not made any changes.

I always set Banks, Email and any other site that could cause an issue to Never remember the Login info. So I'd like to turn off this added restriction if it is something Firefox has added.

Thoughts or recommendations?

Asked by PeteMc 2 years ago

Last reply by PeteMc 2 years ago

  • Archived

I can't restore bookmarks after reset

I reset the laptop and lost the bookmarks. It originally reset to Edge but I downloaded Firefox. I have gone to the square of horizontal lines, clicked on Bookmarks, Ma… (read more)

I reset the laptop and lost the bookmarks. It originally reset to Edge but I downloaded Firefox. I have gone to the square of horizontal lines, clicked on Bookmarks, Manage Bookmarks, Import and Backup, Restore. The only date that shows is today's date. What else can I try?

Asked by starfish3865 2 years ago

Last reply by starfish3865 2 years ago

  • Archived

Why did all my passport disappear???

I updated to version 102 and found that all my passwords/logins have disappeared with that. I'm always connected with my account which is active on various devices. … (read more)

I updated to version 102 and found that all my passwords/logins have disappeared with that. I'm always connected with my account which is active on various devices.

Asked by azfrankie 2 years ago

Last reply by azfrankie 2 years ago

  • Archived

Save Inspector changes

Hi! Will appreciate a little help. How to save changes made with Inpector? Seems like a simple question. But I can't figure out. Thank you so much in advance. Best rega… (read more)

Hi!

Will appreciate a little help. How to save changes made with Inpector? Seems like a simple question. But I can't figure out. Thank you so much in advance.

Best regards Erik

Asked by erik74 2 years ago

Last reply by Paul 2 years ago

  • Solved
  • Archived

When I download pdf file from FF it tries to convert the file to a Word document

Starting today, I went to download a .pdf file to open automatically with Adobe Acrobat as I usually do. However, this time I got a pop-up from Microsoft Word stating, "W… (read more)

Starting today, I went to download a .pdf file to open automatically with Adobe Acrobat as I usually do. However, this time I got a pop-up from Microsoft Word stating, "Word will now convert your PDF to an editable Word document. This may take a while. The resulting Word document will be optimized to allow you to edit the text, so it might not look exactly like the original PDF, especially if the original file contained lots of graphics."

I went to Settings - General - Applications, went down Contents list to Portable Document Format (PDF), and tried the various settings under the Action column, to include "Save File," "Always Ask," "Use Acrobat Adobe 2020." None of these worked or made any difference. I open numerous .pdf files every day and I need to be able to just click on them in the website and have them open in my Adobe Acrobat program - as they have up until today. What do I have to do to fix this? I am using Version 102.0.1 (64-bit).

Asked by starjazz 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

  • Solved
  • Archived

add-ons I didn't add and cannot remove

Hello - there are add-ons for Amazon, Google, Facebook, EBay and Twitter - none of which I added - showing up on the Firefox browser as running during browser start. I c… (read more)

Hello - there are add-ons for Amazon, Google, Facebook, EBay and Twitter - none of which I added - showing up on the Firefox browser as running during browser start. I can see them when I use CC Cleaner. They are browser plugins set to run upon start up. I can disable them but need to do it every time, as there is no way to delete them that I can see. I would like to find out why these plugins are there and how I can delete them.


Thanks

Jim

Asked by jimisaac 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

  • Archived

Font rendering on multiple computers

Hello. We are using Firefox on our work computers and seeing issues with font rendering. Some sites have fonts that don't render well and are indistinguishable from the b… (read more)

Hello. We are using Firefox on our work computers and seeing issues with font rendering. Some sites have fonts that don't render well and are indistinguishable from the background. We are seeing this issue in Firefox on more than one computer, more than one operating system, and more than one website.

For all machines that we have tested, switching to Edge allows us to see the fonts and they seem to render properly. I'm not sure what is going on but some of these sites are important to our daily work and we have to use them.

Thank you for your help!

Asked by user012 2 years ago

Last reply by user012 2 years ago

  • Archived

I changed my firefox account password and lost all of my saved logins and bookmarks is there any way to restore it please help its very imp coz i dont have backup

I changed my firefox account password and lost all of my saved logins and bookmarks is there any way to restore it please help its very imp coz i dont have backup. … (read more)

I changed my firefox account password and lost all of my saved logins and bookmarks is there any way to restore it please help its very imp coz i dont have backup.

Asked by KARAN RAUT 2 years ago

Last reply by Paul 2 years ago

  • Archived

Debugging crashes in complex environment with no crash report

Hi all, I'm having a lot of problems with Firefox crashing pretty often. Sometimes once or twice a day. I most often see crashes in the middle of a Webex video conferen… (read more)

Hi all, I'm having a lot of problems with Firefox crashing pretty often. Sometimes once or twice a day.

I most often see crashes in the middle of a Webex video conference for work. But Firefox sometimes goes down in other situations that I see no pattern in.

This is Ubuntu 20.04, Firefox 102.0. Unfortunately, it's a complex environment to debug.

First, when firefox goes down, it rarely leaves a crash report behind. So I'm not getting any direct evidence as to what is happening. Second, I run with uBlock active and it is very difficult to function in the browser without long enough for the crash to happen. Third, I typically have several hundred tabs open. I have a lot of memory (64G) in my machine, and the machine doesn't act like it's swapping, so I don't think I'm running out of memory.

Any help getting to the bottom of what's going on is welcome.

Asked by jlquinn 2 years ago

Last reply by jonzn4SUSE 2 years ago

  • Archived

Problem syncing mobile and desktop.

Both my computer and my tablet are logged into my Firefox account, the page at accounts.firefox.com lists both devices, yet for some reason they won't sync. I've synced t… (read more)

Both my computer and my tablet are logged into my Firefox account, the page at accounts.firefox.com lists both devices, yet for some reason they won't sync. I've synced two mobile devices before, and it worked fine. I've spent a good portion of today trying to figure it out, and have gone half mad from frustration. Please can you help me? Thank you!

Asked by Robin 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Saved password recovery

I work at a small company I had to do a windows recover on a users laptop. He logged back in to firefox which had all of his passwords saved and now none of them are popu… (read more)

I work at a small company I had to do a windows recover on a users laptop. He logged back in to firefox which had all of his passwords saved and now none of them are populating is there anyway to get them back? They are vital to his job.

Asked by nathan.kaleta 2 years ago

Last reply by cor-el 2 years ago

  • Solved
  • Archived

Default email setting

Firefox is set as my default email app in W10 - pls see uploaded image. I have tried to change it by using the options at the bottom of that default app screen. I use Sk… (read more)

Firefox is set as my default email app in W10 - pls see uploaded image. I have tried to change it by using the options at the bottom of that default app screen. I use Sky Yahoo mail but I cannot change from Firefox. I want to set Sky Yahoo as my default email for W10.

Any help for this old novice much appreciated.

Thank you.

Asked by R.1C 2 years ago

Answered by Dropa 2 years ago