Showing questions tagged: Show all questions
  • Archived

login is not up to date

When I login into by back account I get to messages that bank has confirmed that it's from firefox login records. So instead of just logining into bank account I have to … (read more)

When I login into by back account I get to messages that bank has confirmed that it's from firefox login records. So instead of just logining into bank account I have to go through two extra login screens before I get in. These screens are saying that my login isn't correct, but after clicking on both (now 3rd screen) I get into my account.

Asked by dholden1355 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Videos will not fullscreen completely

Whenever I try to full screen a video the first time I open the browser, the video will not completely fill the screen. It only happens on firefox and the first time I op… (read more)

Whenever I try to full screen a video the first time I open the browser, the video will not completely fill the screen. It only happens on firefox and the first time I open the browser. I thought it was my extensions but it was not that. A thread was created on reddit describing the problem I have. I have linked it here. https://www.reddit.com/r/firefox/comments/rhwuvz/firefox_full_screen_on_win11_always_leaves_some/ I tried to change themes and that also did not work. Not sure what the problem is. Please help.

Asked by dk 2 years ago

Last reply by dk 2 years ago

  • Archived

DarkReader messed up my rendering. Not resolving even after removing the add on and rebooting the system

I installed DarkReader and tried it out. However didn't like the experience and removed it. Now some websites which were enabled by DarkReader are partially black (not da… (read more)

I installed DarkReader and tried it out. However didn't like the experience and removed it. Now some websites which were enabled by DarkReader are partially black (not dark not light). No matter what I try it is displayed like that. I tried: 1. Reset Firefox cache 2. Reboot the system

The webpage is loading fine in other browsers like Safari or chrome. Looks like Dark Reader messed up something and removing it didn't reset the state for these websites.

Asked by smuralireddy 2 years ago

Last reply by Terry 2 years ago

  • Archived

I want to block Ad Choice.

I have a Mac computer. I want to block Ad Choice. This site keeps sending me pornographic pop up ads. When I Xed out and chose the "ad is inappropriate", I not only conti… (read more)

I have a Mac computer. I want to block Ad Choice. This site keeps sending me pornographic pop up ads. When I Xed out and chose the "ad is inappropriate", I not only continued getting the same ad, I get more like that ad. I find the ads offensive and have no idea why I'm getting that garbage on my computer.

Asked by antonia.tallarico 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Firefox stops working when I use Quilbot Grammar Checker

I get a message saying that the Quilbot site is slowing Firefox down. then all I can do is to turn the computer off altogether. Nothing else works. Not Alt Ctr Dlt to get… (read more)

I get a message saying that the Quilbot site is slowing Firefox down. then all I can do is to turn the computer off altogether. Nothing else works. Not Alt Ctr Dlt to get to Task Manager even.

Asked by themarshcats 2 years ago

Last reply by themarshcats 2 years ago

  • Archived

emailing articles to others

Unable to send a newspaper article to others by email. At the top of the pop up is the statement " Choose an application to open the mailto link." Two choices, neither al… (read more)

Unable to send a newspaper article to others by email. At the top of the pop up is the statement " Choose an application to open the mailto link." Two choices, neither allows me to send the article to other. Choice 1. Firefox; choice 2. Choose other applications. Previously I had to show my email address and the recipients email address. I'm very frustrated and need help in simple terms and not in the jargon of an IT specialist.

Asked by ed.zobetz 2 years ago

Last reply by Terry 2 years ago

  • Archived

Dropdown Menus

After upgrading to Windows 11, when I am online, any dropdown menu will not stay open so I can select an option. This occurs in in Firefox, Chrome, and Edge. I had to use… (read more)

After upgrading to Windows 11, when I am online, any dropdown menu will not stay open so I can select an option. This occurs in in Firefox, Chrome, and Edge. I had to use another computer to post this because the above topic menu would not stay open.

Asked by james.fleckenstein 2 years ago

Last reply by james.fleckenstein 2 years ago

  • Archived

Spell Check Tilde

The red Tilde on my spell check in Facebook does not go away when the new correct word is chosen using Firefox., also the correct word is not displayed in the sentence un… (read more)

The red Tilde on my spell check in Facebook does not go away when the new correct word is chosen using Firefox., also the correct word is not displayed in the sentence until your push enter, it will then be corrected however before you push enter to post it, it will show it as the misspelled word. This issue is not prevalent on other browsers such as Chrome, Edge, Brave.

Asked by davidkuper 2 years ago

Last reply by cor-el 2 years ago

  • Archived

removing autofill items

I entered my password accidentally into the username field on a webmail page. It keeps showing several entries I made in the past every time I log in. How do I get rid of… (read more)

I entered my password accidentally into the username field on a webmail page. It keeps showing several entries I made in the past every time I log in. How do I get rid of these entries? I searched the subject and all the suggestions of deleting it in the dropdown box with SHIFT+DELETE or CTRL+DELETE don't work.

I also use Vivaldi browser and I have the same issue when logging in to webmail. The list of usernames is different from Firefox so I know the lists are tied to the particular browser. I was able to delete the entire list with Vivaldi and I logged in to webmail and auto-fill list is gone. Can't do the same in Firefox. Please help.

Asked by hongtoh.trevor 2 years ago

Last reply by hongtoh.trevor 2 years ago

  • Archived

Capital One/Amazon Cloud Data Breach of 2019 does not appear in monitor.firefox.com

I've received notice via a class action suit settlement that my e-mail address was acquired in a data breach of Capital One / Amazon Cloud Services in March-July of 2019.… (read more)

I've received notice via a class action suit settlement that my e-mail address was acquired in a data breach of Capital One / Amazon Cloud Services in March-July of 2019. I cannot find this on monitor.firefox.com - nor does Capital One appear in the comprehensive monitor list of all data breaches. Is there a way to alert firefox of this breach and/or why is this breach not appearing there? Thanks.

Asked by RiverboatSam 2 years ago

Last reply by RiverboatSam 2 years ago

  • Archived

Blocking Facebook Popups

Your information on blocking Facebook's popup notifications is way out of date. Directions impossible to follow because they are not available on Facebook. How about an a… (read more)

Your information on blocking Facebook's popup notifications is way out of date. Directions impossible to follow because they are not available on Facebook. How about an answer that works on the current version of Facebook?

Asked by dbokanyi1 2 years ago

Last reply by Terry 2 years ago

  • Archived

Cannot cut and paste photographs from websites into Skype

Dear Community, Can you help? Suddenly, about two or three weeks ago, it ceased to be possible for me to copy images from websites and paste them into Skype to share. … (read more)

Dear Community,

Can you help?

Suddenly, about two or three weeks ago, it ceased to be possible for me to copy images from websites and paste them into Skype to share.

What is the reason for this?

Is it because Microsoft have somehow blocked this function into Skype?

Does anybody know?

Thank you for your help and best wishes

V.

Asked by msaldrid 2 years ago

Last reply by Terry 2 years ago

  • Archived

Verification confirmation

I'm trying to login into my gohighlevel.com account. They have a two step login process. First, Step username and password, second step code verification. When I get t… (read more)

I'm trying to login into my gohighlevel.com account. They have a two step login process. First, Step username and password, second step code verification. When I get to the second step ad provide the code the page just stays on loading confirm verification button.

I don't know if this is a settings or privacy issue with Mozilla but i am stuck and frustrated because the process works on different devices.

i hope this is a browser issue and not my laptop issue.

Asked by derrick7 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Suggestion - Symbol/Logo for identifying open browser

Attached is a screen shot showing MS Edge (Bottom left), Chrome (Middle), and Firefox (Top RIght) As one will notice, the lower two has symbol on left side where as Firef… (read more)

Attached is a screen shot showing MS Edge (Bottom left), Chrome (Middle), and Firefox (Top RIght) As one will notice, the lower two has symbol on left side where as Firefox does not. It would be nice to have a symbol/Logo on the left site to make it easier to identify in a screen full of different browsers. It should be done for brand recognition. I use different browsers depending on what I need to do.

Sincerely William Higinbotham, Seminole FL, The ASCII Guy

Asked by higinbotham 2 years ago

Last reply by higinbotham 2 years ago

  • Archived

Copy Image Doesn't Work

When I right click on an image in Firefox, and choose the "Copy Image" option, it never works. In fact, it hasn't worked in years for me, and that's on numerous PCs, wit… (read more)

When I right click on an image in Firefox, and choose the "Copy Image" option, it never works. In fact, it hasn't worked in years for me, and that's on numerous PCs, with Windows 7 and Windows 10. I'm doing this so I can paste images into Photoshop. It looks like, instead of copying the image itself, it's just copying the image file, but this means I can't paste it into Photoshop.

Asked by r.thomas.wright 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

Sync fails with search engines

Every now and then, somebody asks why Firefox Sync fails so hard when it comes to custom search engines such as those installed from mycroft.mozdev.org, now https://mycro… (read more)

Every now and then, somebody asks why Firefox Sync fails so hard when it comes to custom search engines such as those installed from mycroft.mozdev.org, now https://mycroftproject.com/ for no apparent reason. We are talking about OpenSearch standard and Sherlock.

As of now, the search results on https://support.mozilla.org are either archived or unanswered. Please work on the ranking of search results so users can see

  • when a thread has been started / last updated
  • which answer is actually solving the problem or at least linking to the correct statement of the developers concerning the topic.

Asked by Melchior blausand 2 years ago

Last reply by Paul 2 years ago

  • Archived

How to stop Firefox from automatically opening threads/links in a forum ?

There are a couple car forums that have a thread called “Create a Quick Thread”. It appears near the top of the thread listings & is there for convenience. However … (read more)

There are a couple car forums that have a thread called “Create a Quick Thread”. It appears near the top of the thread listings & is there for convenience.

However most times this thread is opened automatically when I access the forum & opens a text box which in turn I have to close. This started happening about a year ago & I thought it was a forum problem but no one else seems to have the problem. Not the end of the world but the box takes up the height of a full screen & is a PITA to keep closing something I never wanted opened.

I tried the MS Edge browser & a Chromebook & neither automatically opened that line so I’m presuming it’s a FF issue.

If I close out of the forum but keep FF open & go back into the forum, the Quick Thread does not automatically open. IOW FF must be remembering to not open it. I wish it always remembered not to open it. I cannot find any FF setting that would control this behavior.

Any suggestions on how to stop this thread from automatically opening?

The first image shows the line the thread is on.

The second image shows what I normally get greeted with.

Asked by Mike109 2 years ago

Last reply by cor-el 2 years ago

  • Archived

CAPTCHA

I use Firefox as my default browser on my windows 10 pc. Why is it I am constantly having to verify my laptop with CAPTCHA nonsense??? I clear my cookies etc all the time… (read more)

I use Firefox as my default browser on my windows 10 pc. Why is it I am constantly having to verify my laptop with CAPTCHA nonsense??? I clear my cookies etc all the time. When I used MS Edge - never had this issue.

Also, why don't you have chat support? Email responses is rediculous and should be only used as a confirmation to a chat session. When are you getting live chat support?

Please respond to my questions asap. Thank you

Asked by nafbvene 2 years ago

Last reply by cor-el 2 years ago