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Since update to 147.0, new tab is empty (about:newtab shows empty page)

Since update yesterday, new tab is empty. Whatever I do, open new tab, open new window, go to `about:newtab` manually, it does not load anything. The view is totally blan… (read more)

Since update yesterday, new tab is empty. Whatever I do, open new tab, open new window, go to `about:newtab` manually, it does not load anything. The view is totally blank. I can navigate to other pages fine as it should though. Only New Tab view is broken. Diagnostic mode does not work. I don't have plugins that would affect New Tab anyways.

Asked by ccl013 3 days ago

Last reply by TyDraniu 2 days ago

How can i remove Ai?

I despise ai in every use and way with a passion. Now, it gets spammed everywhere on this browser, with no apparent way to disable and/or remove that filth. I don't want … (read more)

I despise ai in every use and way with a passion. Now, it gets spammed everywhere on this browser, with no apparent way to disable and/or remove that filth. I don't want to see it, ever! Why is it even on by default??? I don't want "chatbots", "Ai assistants" or any of that shit at all.

Asked by julian47061 3 months ago

Last reply by Konstantina Papadea 3 months ago

Remove Pop Up blocker

How do I remove the pop up blocker on Firefox for certain websites? I am doing an online course and each introduction for each chapter has a short video that pops up but … (read more)

How do I remove the pop up blocker on Firefox for certain websites? I am doing an online course and each introduction for each chapter has a short video that pops up but as soon as that happens Firefox sends a "Critical error" message then the video stops so I thinks that's happening because pop up blocker is turned on and I just dont know how to turn pop up blocker off for specific websites only like this one I am using for my study course. How can I turn the pop up blocker just for this one website so that this doesn't keep happening?

Asked by Gerard Doyle 1 month ago

Last reply by jonzn4SUSE 1 month ago

History, shortcuts and recent history gone and no longer being collected

After a re-start, my Firefox browser on a Dell laptop lost all history and has since also not been collecting websites visited. When opening a new tab, the shortcuts and … (read more)

After a re-start, my Firefox browser on a Dell laptop lost all history and has since also not been collecting websites visited. When opening a new tab, the shortcuts and recently visited websites are also gone and no longer being collected. My CCleaner recently updated itself to a new version but I unchecked the delete history for Firefox (which treacherously is clicked by default - I fell into that trap before). Happy to blame the new CCleaner but that would not explain why history is not being collected now - to me the fault seems to lie with Firefox instead. Another possibility that went through my mind: Is Microsoft sabotaging users of Windows 11 to force them to buy new? PS: Under "Privacy", "History", the setting is "Firefox will remember history", as it always has been and should be. But it has forgotten all previous history and it is no longer collecting any new history either!

Asked by w.preiser 4 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Pinning add-ons to Toolbar is broken.

Some recent update has changed the way extensions function in Firefox. I used to be able to pin my extensions on the toolbar between the account icon and the extension ic… (read more)

Some recent update has changed the way extensions function in Firefox. I used to be able to pin my extensions on the toolbar between the account icon and the extension icon on the toolbar. This is REQUIRED for certain extensions to function properly. One example is uBlock; when visiting a site it actively updates the icon letting you know its working and blocking unwanted items. Same with Facebook Container. Password managers such as 1Password also have stopped working for me unless they are pinned to the toolbar. You use to be able to click the extension icon and then see the list of extensions in a window. Now when you click the extension icon it opens to the Recommendations tab of Add-on Manager. You then navigate to extensions and see you enabled extensions but there is no option to pin, only manage/remove/report. I was able to fix this behavior once by completely uninstalling Firefox and then removing the left over folders on the C: drive. Once I reinstalled and went through the initial process of adding the extension, it also asked me if I wanted to pin to the toolbar. To which I said yes and got things working again. After clearing my browser history and cookies, then turning that feature off, it also blew away my pinned extensions. Even after removing the extension and re-adding, I do not get the prompt to pin like I mentioned above. So its seems I may have to go back and uninstall/delete folders/reinstall to get this working again. I see several similar posts so this appears to be either a bug or a very poor design choice on the part of Mozilla.

How do I fix this? I'm not able to use any of my extensions now and really don't want to have to randomly uninstall/reinstall every time this issue happens.

Asked by benjaminleo174 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Netflix shows will not work

So Im currently trying to watch young sheldon on netflix, and im doing it through firefox, and it wont work, it says error code f7701-1003, thank you for your time. … (read more)

So Im currently trying to watch young sheldon on netflix, and im doing it through firefox, and it wont work, it says error code f7701-1003, thank you for your time.

Asked by Ethan Hansel 4 months ago

Last reply by WLR 4 months ago

I lost 2 years worth of bookmarks and saved passwords after a recent update

Dear Support Team, I am writing to request assistance with an issue I encountered after a recent Firefox update. After opening the browser, an automatic updat led to mak… (read more)

Dear Support Team,

I am writing to request assistance with an issue I encountered after a recent Firefox update. After opening the browser, an automatic updat led to making all of my bookmarks, saved passwords and website data disappear. The profile I was using had been active for over two years and contained important information that I now cannot access (it wasn't a profile I created myself, I just used the browser normally).

I have already tried several troubleshooting steps, including restoring previous profiles, checking the profile folder, and attempting to recover data from backups. Unfortunately, none of these attempts have been successful so far. The about:profiles website tells me my old profile does not exist but in my Firefox folder, there is a (profile?) folder from 2023 which contains only one file.

Could you please help me recover my previous Firefox profile or guide me through any additional methods that might allow me to restore my lost data?

Thank you very much in advance for your support.

Kind regards, Sophia

Asked by sophialorej7 2 months ago

Last reply by Paul 2 months ago

1 big button in settings "disable all AI"

Please make life easy for normal people and add a big button in the settings "disable all AI". It is a pain to go through all the settings looking to disable it (if that … (read more)

Please make life easy for normal people and add a big button in the settings "disable all AI". It is a pain to go through all the settings looking to disable it (if that is even configurable -- the fact thatit comes enabled by default feels like it is actively undermining my trust in what has been the best and most trustworthy browser for *decades*).

I do not need AI, I do not want it, I have severe ethical and security concerns about it. If you are hell-bent on adding it anyway, please make it trivial to entirely opt out.

Asked by mauritz 1 month ago

Last reply by TyDraniu 1 month ago