Firefox Community Forum

When I try to make a Google search I get the following message, "I'm not a robot" with a reCAPTCHA: "Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests, and not a robot. Why did this happen?". This happens on Firefox, but not Chrome or Edge. If I 'Allow' Google in the 'Exceptions - Cookies and Site Data' then I do not get the message, but it takes several seconds for Google display the resulting page. However, if I delete the cookies/cache the message will return and I have to redo the reCAPTCHA. I have scanned with Malwarebytes, Bitdefender, Hitman Pro, Trend Micro House Call and Microsoft Defender, nothing detected. Running Win 10 (64) with 'Extended Security Updates', Firefox 147.0 (64), no additional Extensions or Plugins. Also I uninstalled and reinstalled Firefox.

I have various shortcuts saved on the shortcut page comes up after logging in. Its set to 2 rows.. I use it every day. Used it this morning and working perfectly. Been out and when I came back the page is totally blank. I've tried sytem restore to 5th October but makes no difference. I use Windows 10 and read that Firefox are continuing to support Windows 10 I'm visually impaired and use a desktop PC with a large screen. I'm not PC techically knowledgeable. How do I restore my shortcuts or how do I re create them?

I am using Firefox on my MacOS Tahoe. There is a persistent annoying issue where whenever I close (physically fold) my laptop screen and reopen it, Firefox will be frozen. It will be frozen in the sense that I am unable to interact with any tabs or anything until I manually quit Firefox and reopen it (which automatically reopens all my tabs), making it usable again. This doesn't happen every time I close and reopen my Mac, but it definitely happens the majority of the time and makes the browser hard to use.

I've attached a screenshot of what a new window looks like when Firefox is frozen. It looks just like a Firefox window when unfocused.

Notes:

• It doesn't entirely freeze Firefox. In fact, I can "switch" to a different tab by clicking on the tab and then shutting and reopening my laptop again. The new tab will show on reopening but Firefox will still be frozen. This process can be repeated.
• I can pretty consistently replicate the bug by shutting my laptop, waiting 10 seconds, and reopening it. This will almost always result in the freeze.
• The bug still happens if I'm not focused on the Firefox window but on a different app.
• The bug doesn't seem to happen if I just lock my screen but don't shut it closed.

Things I've tried that haven't fixed it:

• Updating my OS.
• Restarting my laptop.
• Disabling hardware acceleration.
• Disabling themes and extensions.
• Deleting and reinstalling Firefox, including deleting the user data in the "Library/Application Support" folder.

Let me know if there's any more information I can provide or fixes I can try. Also let me know if I should go ahead and file a Firefox bug report for this. Thank you.

Firefox 146.0.1 crashes every time upon launch (basically fails to launch), even in troubleshooting mode, with exception code 0xc0000005. Prior to today, it was working fine. Windows does not show any updates made over the last couple of days. I am on Windows 11 25H2, and I'm current with updates. Chrome works. Edge works. I logged on to the same computer as a different user (different profile folder in the user AppData folder) and Firefox still does not work. I tried to refresh Firefox and that did not resolve the issue. I tried to uninstall and reinstall Firefox and that did not resolve the issue. I tried to run DISM and SCANNOW and that did not resolve the issue. No issues are detected with a virus scan. I am stumped - please help!

I received this download from Firefox today, July 22, 2025: xRqj7qhl.html - Size: zero bytes - Kind: HTML text . I've never experienced this before. Is it legitimate? Thanks

WHAT CAN I DO IF THIS MESSAGE APPEAR WILL SYNCING MY ACCOUNT AND OPENING IT :Sorry. We’ve locked your account. The confirmation email we sent to ⁨enta3ommry@gmail.com⁩ was returned and we’ve locked your account to protect your ⁨Firefox⁩ data.

If this is a valid email address, and we can help unlock your account.

I haven't been able to log in to Yahoo on FF esr for 2 weeks. I never had issues before and I can still log in with other browsers on the same device (windows computer).

Until today I was able to get a verification code sent to my email (which I accessed by logging in with another browser and inputting it into Yahoo on FF) but that stopped working.

I tried FF in troubleshoot mode & private browsing window, I've always had FF set to clear cookies/cache on closing EXCEPT Yahoo but I also tried deleting the Yahoo cookies and it made no difference, my email on FF settings has ALWAYS been set to Yahoo. I made absolutely no changes to any settings before it stopped recognizing FF.

I can't contact Yahoo because my 30-year-old email is a free account.

Why is Yahoo no longer recognizing FF (esr)? Is this to do with the most recent update?? I don't know if this is a Yahoo issue or a FF issue (but obviously there's something about FF Yahoo doesn't like). I don't know if this is affecting anyone else but it's REALLY frustrating because now I have to open a second browser just to check my email.

Thanks.

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}

Since the Tahoe upgrade I can't login to my google account because the 'Passkey' prompt that the system is supposed to automatically trigger, never eventuates as it used to in Sequoia. I am signed into my account on the same desktop using Safari but my preferred browser is Firefox, so this is quite frustrating.

i dont want to update because of ai. i am tired of updates in the name of security that change how program works. i do not plan to update anymore. i do not want ai to know my name. i dont want to click it away every day. i am tired of your update popup. tired of clicking it away ten times a day. you want to synch to my contacts. dont know why' certainly dont want it to synch, dont even use my calander but you want it to synch also. why? i came to you for a browser. do you have a secure browser that is just a browser? can you help me stop the update popup or tell me a browser that is not ai.

HI I want to change my Firefox Account email to a new one because my email [email removed]@gmail.com has been hacked and i want to change it to my new email: [email removed]@gmail.com

Hello, I just used the Firefox 141.0 (aarch64) wizard for Raspberry Pi OS 1.0, to import bookmarks from Brave, however the wizard said 0 bookmarks imported.

I also manually exported and imported the bookmarks.html file and the latest bookmarks aren't appearing at the top. It seems the bookmarks are nested in some bookmarks directory by default. I'm confused?

Also I tried a manual import several months ago but same issue about some strange nesting structure rather than simply appearing at the top. Now I'm really confused and worried I'll lose my bookmarks as there's about 3 version in various nested structures. Please help just make an easy move to Firefox.

Hi everyone

I used Refresh Firefox option and it created "Old Firefox Data" folder on my desktop.

Awesome stuff. Sadly I cant get rid of it, here is why:

1. At first it said that the folder is used by another program and I cant delete it because of that. Cool, I decided to uninstall Firefox and make a clean install, so I have space to delete the folder too.

2. Long story short, it didnt work. I removed Firefox and tried to delete that folder, but wait for it, yeah I cant because I need permission from MYSELF. Awesome stuff.

3. I decided to use safe mode, so I used run command to run msconfig and I changed it to boot in to safe mode. But wait for it! YES! Its bugged and I cant login in safe mode, because pin is useless and it doesnt give me option to use password, so after hour of various things I got back to my normal mode via CMD commands. THANK YOU MICROSOFT.

4. So now Im stuck with the lovely "Old Firefox Data" folder, which cant be removed normally, neither in safe mode and wait for it! NEITHER WITH ADMIN CMD, not even the takeown /f "Old Firefox Data" /r command. THANK YOU MOZILLA!

So is there someone knowledgeable enough to help me to get rid of that folder pretty please? Like really a lot please.

Amazon - keeps loading and loading without ever finishing, only displaying half the page. YouTube Videos need to preload to avoid buffering. Certain websites can not be reached at all, failing with error message "Looks like your network is blocking this page" or similar. Etsy is not loading at all, just a blank page.

All these pages work fine in other browsers, so I don't think it's my network. I was not able to identify a specific error across all pages via Console. I have tried a few recommended troubleshooting tips, but no change so far. This has been going on for a while, long enough for me to reinstall Firefox - also no change. I'm on version 146.0.1

What is going on?

Why can't anyone fix this issue? Every day I have to go to about:config, enter "mica" then change from false to true or true to false to get these buttons to show up. It's ridiculous. I am currently using Firefox version 146.1 on Windows 11. Also, please note if I change the windows widget to true these buttons show up and are usable. The next days I have to change the windows widget to false and they show up and are usable so they work whether or not the widget is set to true or false. The problem is having to change the setting DAILY. I should not be having to do this.