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  • Solved

Tab Groups Disappear after Save/Close

I was excited to receive the new Tab Groups feature and am now disappointed that it's not working and I've 'lost' dozens of tabs. Here's what I did: I created several … (read more)

I was excited to receive the new Tab Groups feature and am now disappointed that it's not working and I've 'lost' dozens of tabs.

Here's what I did: I created several groups by right-clicking and added tabs to each of the groups. Since it appears that only way to collapse a group is to "save and close group," I closed each group. Now they are all gone. When I right-click to create a new group or "add tab to group," the closed groups are nowhere to be found. Plus, I do not see a "list all tabs icon" on my toolbar to reopen the grouped tabs, which is what [article] says should happen.

Suggestions for making this work?

Asked by Mitch 1 month ago

Answered by Mitch 1 month ago

  • Solved

how to remove AI from my Firefox?

The AI chatbot is back in my sidebar. I did not opt in to this. I would prefer not to roll back to whichever version of Firefox is before the AI it's-a-feature-not-a-bug … (read more)

The AI chatbot is back in my sidebar. I did not opt in to this. I would prefer not to roll back to whichever version of Firefox is before the AI it's-a-feature-not-a-bug got wedged in; what other options do I have for permanently disabling AI?

Going to sidebar settings to hide the AI chatbot does not suffice. Evidence: I did that already, it has been undone, and I cannot now find the toggle in question.

Personally I vote for yanking it out of the main browser altogether, so people have to actively choose to install the AI chatbot add-on. But my question is about actions I can take myself.

Asked by AlexSeanchai 3 months ago

Answered by AlexSeanchai 2 months ago

  • Solved

2fa not working. i've tried a couple of auth. apps.

i recently disabled 2fa and installed a new authentication app: Ente Auth. i keep getting invalid code each time i enter the generated code. i tried both options, scanned… (read more)

i recently disabled 2fa and installed a new authentication app: Ente Auth. i keep getting invalid code each time i enter the generated code. i tried both options, scanned the QR code and entered the secret key manually. i used authy with success as my auth. app with firefox but can't use authy anymore. keep having issues setting up 2fa with other auth apps. thanks for any help you can offer. peace, Adrian

Asked by AdrianRamos1 5 months ago

Answered by cor-el 5 months ago

  • Solved

I just deleted a folder full of unique bookmarks representing considerable research. How do I 'undo' ?

I was trying to Sort by Name, but hit Delete, because the right-click menu presentation shifted. No worries, Ctrl Z should undo on PC. Nope. Now I'm learning the only r… (read more)

I was trying to Sort by Name, but hit Delete, because the right-click menu presentation shifted. No worries, Ctrl Z should undo on PC. Nope. Now I'm learning the only restore is through JSTOR/backup. I don't want to restore a previous state of operation. I want to un-Delete a folder. Is that a feature somewhere, somehow?

And secondly, can I force confirmation for all future folder deletions?

Asked by mediavant 2 months ago

Answered by mediavant 3 weeks ago

  • Solved

When will tab groups be rolled out to all users?

I would really like to move from brave, but really need tab groups before I do so. Its marked as progressive rollout. What exactly does that mean in terms of when I can … (read more)

I would really like to move from brave, but really need tab groups before I do so.

Its marked as progressive rollout. What exactly does that mean in terms of when I can expect to get this feature?

Asked by Peter Nunn 2 months ago

Answered by Agent virtuel 2 months ago

  • Solved

Most Google tools are unusable because the content appears completely black.

Hello, For a few days now I've been unable to use Google tools via Firefox (I can't tell if this is due to an update or not). As soon as a document (usually an editable… (read more)

Hello,

For a few days now I've been unable to use Google tools via Firefox (I can't tell if this is due to an update or not).

As soon as a document (usually an editable or navigable area) is opened on the page, it appears completely black. Interactions work correctly at first glance (it's possible to click, write, interact with content that isn't displayed. The problem seems to be purely visual.

I've encountered the problem in all Google Sheet or Docs documents (including when I'm making a new one) and on Google Maps, regardless of location (in the case of Google maps, a notable point is that the map is displayed and then turns black after one or two seconds).

I don't have this problem on another browser, I have it in PM.

Do you have any ideas on how to find the cause and fix the problem?

Have a nice day!

Asked by Myra 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Solved

unable to print a google sheet document, download the document to a .pdf or e-mail the document

I'm not sure if this is a FireFox issue or a google glitch, but here goes. Please give me direction on how to correct the above mentioned problems. Thanks in advance for… (read more)

I'm not sure if this is a FireFox issue or a google glitch, but here goes. Please give me direction on how to correct the above mentioned problems.

Thanks in advance for your time.

 Mary

Asked by redmanfamily2 4 months ago

Answered by redmanfamily2 4 months ago

  • Solved

I keep getting error message "Something went wrong" when trying to reach an Audacy.com web page

I keep getting error message "Something went wrong - Retry" when trying to reach an Audacy.com web page at https://www.audacy.com/stations/wccoradio . This does NOT happe… (read more)

I keep getting error message "Something went wrong - Retry" when trying to reach an Audacy.com web page at https://www.audacy.com/stations/wccoradio . This does NOT happen when I use another browser (Chrome), but it happens about 95% of the time in Firefox. When I click the "Retry" button, it still gives me the same error message. I tried clearing out the cookies and cache but this did not help. I have attached a screenshot of the error message. Why am I getting this error message in Firefox but not in Chrome, and what can I do about it?

Asked by Larry951 4 months ago

Answered by Larry951 3 months ago

  • Solved

Bookmarks Tool bar doesn't disappear once the blank tab has a bookmark selected

Hello, does Firefox has a function where the bookmarks only show in a Bookmarks toolbar when a blank tab is open please? Once a bookmark is selected from the Bookmarks To… (read more)

Hello, does Firefox has a function where the bookmarks only show in a Bookmarks toolbar when a blank tab is open please? Once a bookmark is selected from the Bookmarks Toolbar, then the Bookmarks Toolbar is no longer needed and should disappear to maximise webpage space.

Asked by kinhswch 3 months ago

Answered by kinhswch 3 months ago

  • Solved

video downloadhelper and easy youtube video downloader not working

FINALLY got my zorin os to update, and now also have the newest version of firefox uploaded and working. My singlefile addon works properly, I have upgraded to the newest… (read more)

FINALLY got my zorin os to update, and now also have the newest version of firefox uploaded and working. My singlefile addon works properly, I have upgraded to the newest versions of my video downloaders, and I have cleared my history, but my 2 video downloaders still don't recognize any videos on youtube. Any suggestions or alternative downloaders?

Asked by russellofthedesert 3 months ago

Answered by russellofthedesert 3 months ago

  • Solved

suspicious email from breach-alerts@mozilla.com

I got an email supposedly from breach-alerts@mozilla.com that claims there are currently 3 data breaches and has this link to resolve: https://blrv1ly5.r.us-west-2.awstra… (read more)

Asked by MikeZZ 3 months ago

Answered by James (On Leave) 2 months ago

  • Solved

Firefox opening partially full screen

System: Linux/Fedora41 Firefox: 136.0.4 Monitor: Acer 27" 1920x1080 When I open a FF window, it opens full screen vertically and to some width horizontally, both dimensi… (read more)

System: Linux/Fedora41 Firefox: 136.0.4 Monitor: Acer 27" 1920x1080

When I open a FF window, it opens full screen vertically and to some width horizontally, both dimensions not desired. My usual style (for the MANY years I have used FF and Linux) is to use a FF window that is NOT full screen in either dimension since I normally have multiple windows open simultaneously. This FF behavior has started just recently.

This behavior occurs when starting FF from the FF icon on the desktop, when opening a new window from the FF main menu, or when opening a new window via the 'Open Link in New Window". (Perhaps other ways as well: these are those I encountered.)

I have tried: .... Opening FF/resize window to desired size/close FF using 'Quit': no change on restart .... Deleting the xulstore.json in the profile folder/restarting FF: no change on restart

I would like to restore FF to its previous action: open new windows at the same size as the last one referenced. Can someone help?

Thanks.

Bill Lee

Asked by BillLee 2 months ago

Answered by BillLee 2 months ago

  • Solved

As of recently, I cannot log into my BECU bank account.

We tried 2 different computers, but two different users. Type in the user name and the password and it looks like it will start up, but then returns to the login paged. … (read more)

We tried 2 different computers, but two different users. Type in the user name and the password and it looks like it will start up, but then returns to the login paged.

Asked by Steve's Firefox 2 months ago

Answered by Steve's Firefox 2 months ago

  • Solved

RTX Video HDR turn off when scrolling a page

Hi, Nvidia RTX Video HDR and Super Resolution works fine when I open a link. But if I scroll the page it turn off. The video still play but the colors changes, I can see … (read more)

Hi, Nvidia RTX Video HDR and Super Resolution works fine when I open a link. But if I scroll the page it turn off. The video still play but the colors changes, I can see that RTX enhencement is then inactive on the nvidia panel. Sometime immediately sometimes after more scrolling. Same on Youtube and Twitch. Any Idea ?

Asked by romain.a59 5 months ago

Answered by romain.a59 5 months ago

  • Solved

Firefox UI elements suddenly became color inverted/black

Hello, Suddenly some UI elements became color-inverted or almost completely black, such as the tab icons in the tab bar, the website icons on the New Tab page and some i… (read more)

Hello,

Suddenly some UI elements became color-inverted or almost completely black, such as the tab icons in the tab bar, the website icons on the New Tab page and some icons in the settings menu. Also, some websites appear to have this issue, but the Samsung website is the only one I found so far with this issue.

On the same day it happened I switched to an OLED HDR-capable monitor, so I assumed it would be related to HDR, but I played around with some settings and I'm not sure anymore.

What I tried: - hardware acceleration on and off - HDR completely on and off - default light theme and dark theme, no customs themes installed - all extensions disabled (I have no extensions that would influence graphics or colors anyways) - latest update already installed - nothing else changed in the Nvidia control panel as far as I remember

None of the above helped. Any advice on this is appreciated. Attaching some pictures with the issue. Using Windows 11.

Thank you!

Asked by laurian_radu 4 months ago

Answered by laurian_radu 4 months ago

  • Solved

ATT.NET is blocking my access to ATT/Yahoo email from my ATT.net account using Firefox but not using Chrome?

ATT.NET is blocking my access to ATT/Yahoo email from my ATT.net account using Firefox ''but not using Chrome?'' I have stopped all tracking and cookie blocking "Somethi… (read more)

ATT.NET is blocking my access to ATT/Yahoo email from my ATT.net account using Firefox ''but not using Chrome?'' I have stopped all tracking and cookie blocking

"Something's gone wrong We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later. If you were using an app, close this page. Otherwise, start over."

Asked by STARKNIGHT 4 months ago

Answered by STARKNIGHT 4 months ago

  • Solved

I can only put 5 digits out of 6 to create 2FA.

So basically, I'm trying to add a 2FA code, homever when I scanned the code using google authenticator, everything went normal. Homever, when I try to put in the code, fi… (read more)

So basically, I'm trying to add a 2FA code, homever when I scanned the code using google authenticator, everything went normal. Homever, when I try to put in the code, firefox only lets me put 5 digits but not 6. Any solutions?

Asked by TomeQ_537 4 months ago

Answered by TomeQ_537 4 months ago

  • Solved

Draytek router crashes when using Firefox on Windows 11

Started using Netscape and been with Firefox ever since it started. For the last few months, I find that my Draytek 2866Lac router randomly crashes and resets itself whe… (read more)

Started using Netscape and been with Firefox ever since it started. For the last few months, I find that my Draytek 2866Lac router randomly crashes and resets itself when I am using Firefox. I cannot pin it down to opening any particular website but it seems to be related to opening a new tab / link. I have FF set to open new tab automatically and no extensions (other than British English) are in use. Using FF, I can seldom go more than 5 -6 hours between resets. Not using FF, I have now managed 2 days constant uptime on the router - which is a fantastic change! Is there something peculiar with my system and any ideas how I can get stability again please?

Asked by dew5 4 months ago

Answered by LDS 1 week ago

  • Solved

Websites loading in as blank white screens.

No idea if this is the right topic or not but I've been dealing with this frustrating issue where with some websites it just loads a blank white screen. I've tried every … (read more)

No idea if this is the right topic or not but I've been dealing with this frustrating issue where with some websites it just loads a blank white screen. I've tried every fix I could that I've seen on forums like this as well as on Reddit and nothing I've tried has fixed it. From launching in Safe Mode or changing things in about:config. Before finishing this post I tried launching in safe mode, so my add-ons and plugins are disabled and it still persists with websites loading in these blank white screens. I never had this issue at first and I'm sure it started to happen after an automatic update a while back.

I need this issue sorted out so I can look and compare items from shops but most of the time a website that works and I look at it elsewhere I'm dealing with this issue. No issue looking at stuff on the internet on my phone, though I do use safari instead on my phone.

Asked by elzvalentine 4 months ago

Answered by elzvalentine 3 months ago