Showing questions tagged: Show all questions
  • Solved
  • Archived

This account is not active. Please contact an administrator if you believe this is an error.

I use Firefox for many years. Firefox is always synced and I use "Firefox master password". The problem is that every time I try to sign in my account I see this message:… (read more)

I use Firefox for many years. Firefox is always synced and I use "Firefox master password".

The problem is that every time I try to sign in my account I see this message: "This account is not active. Please contact an administrator if you believe this is an error. " This message is looks like mozilla's prank, because someone needs to sign in first to get help! As I try to get help, "support mozilla" is drive me to an endless loop in Mozilla.org.

After several minutes (I think about 15minutes) I don't know why and how but I'm in! This is happened every time I try to sign in my account!

Why is so much time consuming and frustrating the way to sign in? What it means "This account is not active." and why don't given a reason why this happens or/and a way to fix? Why I can't just type the UN/Pass to sign in?

Thanks in advance and sorry for my english.

Asked by AntonyMan 1 year ago

Answered by AntonyMan 1 year ago

  • Solved
  • Archived

Website text scrambled

When loading certain websites, the images load correctly, but the text is scrambled (see attached image). About 1/3 of the sites I visited today were scrambled, others l… (read more)

When loading certain websites, the images load correctly, but the text is scrambled (see attached image). About 1/3 of the sites I visited today were scrambled, others loaded fine. This just started to happen last week. I tried downloading and installing a new copy of Firefox but it did not fix the problem. I cleared the cache but no luck. This is on an iMac operating on IOS 10.9.5. Any suggestions on how to resolve this issue?

Asked by WhiteHouse50 11 months ago

Answered by cor-el 11 months ago

  • Archived

Why Firefox enforces by default extensions like Amazon, Bing, eBay, Google ?

It's a simple question: Why Firefox enforces by default extensions like Amazon, Bing, eBay, Google ? What really these extensions do? Paradox#1: Firefox enforces to use t… (read more)

It's a simple question: Why Firefox enforces by default extensions like Amazon, Bing, eBay, Google ? What really these extensions do?

Paradox#1: Firefox enforces to use those totally insecurity and unreliable companies! Paradox #2: Firefox don't even show those extensions mentioned above! Paradox #3: Even when I remove them from "Options->Search Engines" these ones keep being enabled and hidden! Paradox #4: Third party program needed to manage those Firefox hidden extensions! I Disable all above extensions by "CCleaner" and: Paradox #5: they comes back by default in every Firefox damn update!

I wish I'm wrong I would pleased if someone explain in an article, or even in few words, why all those. I think Mozilla should detailed explain.

Thanks in advance and Sorry for my English.

Asked by AntonyMan 1 year ago

Last reply by rdurost 1 year ago

  • Archived

I lost 6 years of bookmarks!!

I have owned my Mac Book Pro since 2014 and I inadvertently re-installed Firefox without knowing a new profile would be created. I am not able to load my old profile into… (read more)

I have owned my Mac Book Pro since 2014 and I inadvertently re-installed Firefox without knowing a new profile would be created. I am not able to load my old profile into the new one. I can see the "old Firefox data" folder and have tried everything Firefox has to fix this but nothing is working. I have lost 6 years of bookmarks!

Anything other tricks to fix this? Thanks!

Asked by mommos2013 1 year ago

Last reply by OBW47 1 year ago

  • Archived

Problem Textcoding

Hello, suddenly there is a display problem on my Mac (MacBook Pro mid 2014, OSX 10.10.5) when displaying websites. I suddenly see strange special characters "(A) (A) (A) … (read more)

Hello, suddenly there is a display problem on my Mac (MacBook Pro mid 2014, OSX 10.10.5) when displaying websites.

I suddenly see strange special characters "(A) (A) (A) (A) (A)" instead of normal text.

Even changing the text coding did not change anything.

Is anyone able to help me?

Many Thanks Peter

Asked by PC-firefox 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Não consigo configurar a página incial

Com o MacOs High Sierra, em Firefox: "Início", em "Pagina Inicial e novas janelas", coloco Google.pt e não fica gravado esse endereço. Aceita o " Pesquisar com Google ou … (read more)

Com o MacOs High Sierra, em Firefox: "Início", em "Pagina Inicial e novas janelas", coloco Google.pt e não fica gravado esse endereço. Aceita o " Pesquisar com Google ou introduzir endereço" mas deixou de aparecer o página "Google" tal como poderá ver no anexo. Queria abrir o Firefox ou uma nova janela e aparecer a página Google, tal como está no anexo. Tal era possível mas deixou de o ser. Obrigado, Helder Maia

Asked by HelderMaia 11 months ago

Answered by JP 11 months ago

  • Solved
  • Archived

closing out pages

Open pages will no longer close when the X is clicked. And the back arrow will not go back to previous page. This situation has just recently occurred. And just discov… (read more)

Open pages will no longer close when the X is clicked. And the back arrow will not go back to previous page. This situation has just recently occurred. And just discovered that I am unable to move files back and forth to position them in the order I want.

Asked by Jack 11 months ago

Answered by jscher2000 - Support Volunteer 11 months ago

  • Archived

Installing Firefox on MPB

Having installed Firefox on my MPB it functions well and I want to kept. However, every time I close my computer I have to reinstall my Firefox. Is that normal? The Firef… (read more)

Having installed Firefox on my MPB it functions well and I want to kept. However, every time I close my computer I have to reinstall my Firefox. Is that normal? The Firefox is in downloaded files and not difficult to find, but every time I want to use it I have to reinstall./ Björn

Asked by bjorn.thundal 11 months ago

Last reply by FredMcD 11 months ago

Gmail Auto-signature gone missing

After one of the updates, my gmail auto-signature disappeared from all my sent emails and replies despite it still being properly saved in my Gmail settings. I use a MacB… (read more)

After one of the updates, my gmail auto-signature disappeared from all my sent emails and replies despite it still being properly saved in my Gmail settings. I use a MacBook Pro. Please help. I've been having a lot of Firefox problems that my family members don't have because they use Chrome and Safari. I hate to switch but am getting frustrated.

Asked by msjamiebeck 1 month ago

‘why cant I open the application “Firefox” because it may be damaged or incomplete.’

When trying to open the Firefox icon on my computer I was told cant I open the application “Firefox” "because it may be damaged or incomplete." SOMEHOW HAVE NOW GOT AN IC… (read more)

When trying to open the Firefox icon on my computer I was told cant I open the application “Firefox” "because it may be damaged or incomplete." SOMEHOW HAVE NOW GOT AN ICON MARKED FIREFOX 2 AND MANY OF MY IMPORTANT BOOKMARKS HAVE DISAPPEARED



/moved thread from Firefox for iOS (for iPhone/iPad) to Firefox (desktop) section as by "computer" you are running macOS.

Asked by DenaVincent 3 weeks ago

Last reply by jonzn4SUSE 3 weeks ago