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I've just had a notification from https://firefoxsecurity.online/# to update security. Is this a scam or safe?

Evening All ... can anyone shed some light if the above is a scam or genuine? it came as a pop up when I refreshed the page. Any help would be greatly appreciated. Cheer… (read more)

Evening All ... can anyone shed some light if the above is a scam or genuine? it came as a pop up when I refreshed the page.

Any help would be greatly appreciated.

Cheers

Asked by clumsysmurfett 3 years ago

Answered by FredMcD 3 years ago

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Did not receive gift card for firefox survey

I opened firefox a couple of days ago and was lead to a survey on firefox itself and thought why not do it? It asked a bunch of questions of whether I used it or other br… (read more)

I opened firefox a couple of days ago and was lead to a survey on firefox itself and thought why not do it? It asked a bunch of questions of whether I used it or other browsers like chrome, safari, etc, how often and what I use it for, and etc. At the end of the survey that took about 20-35 minutes, it asked for my email so that they can send me a $5 Amazon Gift Card. I completed this on the 24th. The website in question where I filled the firefox survey at was, "forthrightsurveys.com" Returning to the website (specifically the last page right when I submitted my email, "forthrightsurveys.com/[whole bunch of strings]) gives the prompt "This questionnaire has already been completed using your ID. It may only be completed once be each respondent." Going to forthrightsurveys.com url in general links me specifically to "intellisurvey.com", so I can't check to see if I might have put my email wrong.

I have been checking my inbox and my junk mail just in case but I have still not received an email. Is there anyway to get my giftcard or to be able to redo the survey in order to be able to get my giftcard? I have tried to check the firefox website for support in general as to who to email in regards to this, but all it leads to is back to this forum to ask my question.

Asked by taigatop 1 year ago

Answered by taigatop 1 year ago

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Problem downloading Trojan.Kotver Removal tool

I fell for the scam web page: "Urgent Firefox Update". I clicked on it. I am trying to download Symantec's Trojan.Kotver Removal Tool. It doesn't seem to be working. I wa… (read more)

I fell for the scam web page: "Urgent Firefox Update". I clicked on it. I am trying to download Symantec's Trojan.Kotver Removal Tool. It doesn't seem to be working. I waited for an hour. It looks as though it is downloading, but it shows this message: "Unknown time remaining - 0 bytes". Any advice?

Is there another way to remove this Trojan maleware? I ran MalwareBytes. It removed one object. I don't know if it was the Trojan.Kotver. Is there a way to check if it is on my PC?

Asked by happily 3 years ago

Last reply by happily 3 years ago

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Why can't I kill urgent firefox patch pop-up?

I see questions raised about this variously changing URL popup, but I see no solutions. I have used Norton, NPE, Malware Bytes, JRT, SpyBot and Kaspersky TDSS killer, an… (read more)

I see questions raised about this variously changing URL popup, but I see no solutions. I have used Norton, NPE, Malware Bytes, JRT, SpyBot and Kaspersky TDSS killer, and none of them can find where it has hidden in my system. So, I'd like a solution; otherwise, since I can't have this malware popping up when I'm performing a banking operation or paying a bill online, I'd prefer to uninstall Firefox altogether and go back of IE or try Chrome. No need to show an image; if you have had it, you know what it is.

D Martin

Asked by seoulguy 3 years ago

Last reply by jscher2000 3 years ago

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This keeps cropping up and is a real problem. How do i get rid of it. https://z.moatads.com/advertis…&zMoatDevice=1_device_category:56

Be descriptive. Saying "Playing video on YouTube is always choppy" will help our volunteers identify your problem better than saying "Something is wrong" or "Firefox is b… (read more)

Be descriptive. Saying "Playing video on YouTube is always choppy" will help our volunteers identify your problem better than saying "Something is wrong" or "Firefox is broken".

Asked by chuckmabry 4 years ago

Last reply by guigs 4 years ago

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Got a pop up 3, 4 days ago saying Firefox needed add something, clicked it since then loads slower or not at all and

3 or 4 days ago, a popup came on my Facebook page saying that Firefox needed to be updated or fixed, sorry I don't remember what it said. I clicked on it and kept on the … (read more)

3 or 4 days ago, a popup came on my Facebook page saying that Firefox needed to be updated or fixed, sorry I don't remember what it said. I clicked on it and kept on the page with no problems. Got off the a page about an hour or so later. Came back later and tried to play a couple of games and they wouldn't load or took forever to load also a yellow lock showed up which was always green before. Went to the Monzilla site and tried to figure out what to do. Reinstalled Firefox as suggested and seemed to work after that. Came back later and tried to get on again and had the same problem. Again reinstalled Firefox, but this time it didn't repair it. Since that time, it hasn't worked to completely open at all. I have tried several times to reinstall since and still won't work or install partly. Have also run Norton complete system scan several times including Norton's eraser still didn't do anything. Been using Firefox for years and never have any problems before, I'm at a total loss.

As you can most likely see, I'm not a computer wiz, but, do use it several times a day.

Asked by Michael66 3 years ago

Last reply by FredMcD 3 years ago

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"do not allow this page to create additional dialogs" does not prompt, causing me to be trapped by malicious sites.

I will occasionally be redirected to malicious sites that great dialogs in an endless loop, trapping me on the page and not allowing me to close that tab or window withou… (read more)

I will occasionally be redirected to malicious sites that great dialogs in an endless loop, trapping me on the page and not allowing me to close that tab or window without using task manager to kill firefox as a whole, which can lose me any work I was doing at the time. I have seen firefox give the prompt to stop the site from producing additional dialogs in previous versions, and from my searches all the other complaints are that this function is too invasive for others. However for me it doesn't seem to function at all. Hopefully this is any easy fix. I can not add a url as I can not interact with the address bar while dialogs are being created.

Asked by Ghostinthesystem 3 years ago

Last reply by FredMcD 3 years ago

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are java fix popups not from mozilla to be trusted? It shows your logo

I can be using a browser like yahoo and a full screen logo of foxfire will come up with a box saying a problem with java and an opportunity to download a fix. But where i… (read more)

I can be using a browser like yahoo and a full screen logo of foxfire will come up with a box saying a problem with java and an opportunity to download a fix. But where it is to loaded from is never Mozilla or foxfire. I have the latest version of foxfire and have never trusted these popups. If these popups are not to be trusted is there a way to block them.

Asked by poopdeck 3 years ago

Last reply by James 3 years ago

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Firefox updated this am and left a message saying to provide my email address or 9 digit telephone number to use firefox on my phone. Is this ok.

Firefox updated this am when I accessed the internet and left a message to provide my email address or 9 digit phone number in order to use Firefox on my phone. Is this … (read more)

Firefox updated this am when I accessed the internet and left a message to provide my email address or 9 digit phone number in order to use Firefox on my phone. Is this a legitimate request by Firefox? I have received messages on the Firefox browser that purported to be from Firefox to download the latest version of Firefox which I later determined were not sent by Firefox.

Asked by rowalrj 3 years ago

Last reply by FredMcD 3 years ago

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Can't access www.gotoassist.me for tech help on Firefox. Download will not open.

Tried to get help with my ant-virus program. The techie wanted to access my computer to help him solve the problem, using www.gotoassist.me We tried many ways, including… (read more)

Tried to get help with my ant-virus program. The techie wanted to access my computer to help him solve the problem, using www.gotoassist.me We tried many ways, including using Safe Mode, but none worked. The download would not open, so we could not go any further. Is this something Firefox has a fix for?

I use Windows Vista on a Toshiba Laptop, and my Firefox is up to date: 49.0.1

Asked by inanna 3 years ago

Last reply by FredMcD 3 years ago

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When opening mozilla. It reads mozilla not responding.What to do?

When opening firefox to get to my home page, home page does not appear,instead it reads mozilla not responding. Every has been fine since 2012 unit I downloaded your patc… (read more)

When opening firefox to get to my home page, home page does not appear,instead it reads mozilla not responding. Every has been fine since 2012 unit I downloaded your patch on 10/17/16. If I reboot the computer everything is fine until computer is turned off. Then to get my homepage back I have to rebooth again. Please help.

Asked by wizmcgraw 3 years ago

Answered by FredMcD 3 years ago

  • Archived

After installing a patch from you two days ago now firefox hangs after 12 years of flawless service, tried all the fixits, any ideas?

Recently I have had problems with Firefox. Starting on the morning of Dec. 14th 2016 I turned on my computer and started Firefox, and a new window opened after it saying … (read more)

Recently I have had problems with Firefox. Starting on the morning of Dec. 14th 2016 I turned on my computer and started Firefox, and a new window opened after it saying i needed to install your patch immediately, which i did. I assumed it was about all the hacking of accounts going on but now Firefox barely functions. Youtube and Twitch are almost useless to try and go on and even starting up on my homepage it freezes and hangs until I close it with the Task Manager and try and open it. I have to do this multiple times a session after 12 years of flawless operation now Firefox leaves much to be desired. I've run through all the helpful hints on the troubleshooting pages, to no avail. What's going on? I have updated Firefox to 50.1.0 and I'd hate to think that little patch just destroyed the functionality of this program, but i am keen to get it back to working as flawlessly as it did for 12 years right up until that morning. Any help would be appreciated. Thank you, Chris Smith

Asked by csmithaz 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

planet49 gmbh start a lottery related to a Mozilla usage. i think it is a cheat.

By browsing with firefox i was redirect on a website with a questionary in Mozilla usage. I am sure it was a cheating web site as they where doing a lottery based on MOzi… (read more)

By browsing with firefox i was redirect on a website with a questionary in Mozilla usage. I am sure it was a cheating web site as they where doing a lottery based on MOzilla usage with the prizes like Iphone MacbookAir and so on. Of course i closed immediately it to avoid to get any kind of virus. I jut want to inform you that they were using your name. Maybe it is a fake and they understand what is the browser used and then they change the question based on the browser used by the client.

If you find the information useless do not worry. your browser is the best for me in term of security.

REgards Piero

Asked by mpiero 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

How do I remove the "urgent update" Trojan?

I got a pop up on Firefox that said there was an urgent update I installed it once not knowing any better that it was done internally (I like watching for malware and Tro… (read more)

I got a pop up on Firefox that said there was an urgent update I installed it once not knowing any better that it was done internally (I like watching for malware and Trojans so I know but I had never seen it before so I thought nothing of it) and then it kept coming up and I ignored it but it's been getting annoying

Asked by AgateBrick97792 3 years ago

Last reply by FredMcD 3 years ago

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I am supposed to be getting automatic updates but I keep getting requests to download updates--why?

A pop up window comes on my screen and says something like 'we strongly urge you to update..... ' and then lists the current version number. When I check to see what ver… (read more)

A pop up window comes on my screen and says something like 'we strongly urge you to update..... ' and then lists the current version number. When I check to see what version I have, it already is the latest. I have had identity theft and am very leery of these notices when Firefox says it automatically updates--if so then why do I get these requests? I am running Win10. What is NPWLPG?

Asked by BJRW 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

I updated firefox 2 months ago to 51.0.1 and all was well.2 weeks ago i was asked by firefox when i open it to do a critical update and i did. i now have error

every since i did the critical update i now get a error message every day that i open which say "firefox has stopped working" " a problem caused the program to stop worki… (read more)

every since i did the critical update i now get a error message every day that i open which say

"firefox has stopped working" " a problem caused the program to stop working. Windows will close the program and notify you if a solution is available"

                                                                                                                                                                                        "close program"

Asked by larrystowe 3 years ago

Last reply by FredMcD 3 years ago