Showing questions tagged: Show all questions

Sites want to disable AdBlock but I don't have it

Sites tell me they won't show the page unless I disable AdBlock. I had it many years ago, but uninstalled it years ago. It does not show up in my extensions list. So, wha… (read more)

Sites tell me they won't show the page unless I disable AdBlock. I had it many years ago, but uninstalled it years ago. It does not show up in my extensions list. So, what do I do? Thanks, Bob K

Asked by bobklauber 2 months ago

Last reply by jonzn4SUSE 2 months ago

Need to update extension that is part of Firefox Recommended program but lost access to MFA so unable to logged in account

Hi, I am the developer of the Dictionary Anywhere extension which is a Firefox recommended extension. Recently my extension stopped performing up to its expectations du… (read more)

Hi,

I am the developer of the Dictionary Anywhere extension which is a Firefox recommended extension. Recently my extension stopped performing up to its expectations due to backend changes in public API that it uses to find meaning of the words.

However, I am unable to modify the code of extension to fix the issue as I am not able to login to my account due to it being behind MFA, and I have lost access to the phone which contains those MFA codes.

Can something be done here, to allow me to update the extension to rectify the issue that 50k users who use this extension regularly are facing? For example, can the extension be transferred to another account through which it can be updated, lots of users are suffering as the extension is not working. I have access to the source code of the extension .

Thanks and Regards

unable to log in using a browser exstention

My gyazo extension stopped working .. i can not access my gyazo acc with firefox . i been using gyazo with firefox for years.. I was able to log in using chrome. But i li… (read more)

My gyazo extension stopped working .. i can not access my gyazo acc with firefox . i been using gyazo with firefox for years.. I was able to log in using chrome. But i like firefox. i have contacted gyazo support and ran threw all the listed trouble shooting steps. This just started in the past few days. Idk if there was a update or windows update or what . i tried everything . Anything you can add would be great.

This is the page i get when i try to log in. "Checking your browser before accessing gyazo.com ... Click here if you are not automatically redirected after 5 seconds." then nothing happens.

Asked by Diawa 2 months ago

Last reply by jonzn4SUSE 2 months ago

Annoying popups

I get annoying popups I didn't ask for on jobs and news. I am unable to see how to turn this off. Reply to [edited email from community support forum]

Asked by Ian Flood 1 month ago

Last reply by James 1 month ago

How To Display Actual Mozilla Pages Display In Dark Mode

Is there anyway to force actual mozilla pages to be displayed in a dark mode instead of the blinding white background that hurts my eyes to view ? Thanks, David … (read more)

Is there anyway to force actual mozilla pages to be displayed in a dark mode instead of the blinding white background that hurts my eyes to view ? Thanks, David

Asked by David 1 month ago

Last reply by 87BBSsysop 1 month ago

i have download helper but it no longer seems to recognise you tube videos. I have paid £28.00 for a licence and can not use it. Can you tell me why

cna you tell me why Down load helper no longer seems to work. when I first open a pge the download icon appears in full colour and then fades to grey and won't recognise… (read more)

cna you tell me why Down load helper no longer seems to work. when I first open a pge the download icon appears in full colour and then fades to grey and won't recognise you tube videos is this something you can fix

Asked by s.shaw13 1 month ago

Last reply by James 1 month ago

Nordpass Extension on FF

I'm trying to add the "current" (5.23.13 Oct '24) Nordpass extension to a computer (where I had successfully added it just a week ago, under another account)... but when … (read more)

I'm trying to add the "current" (5.23.13 Oct '24) Nordpass extension to a computer (where I had successfully added it just a week ago, under another account)... but when I searched extensions yesterday, only the older/Legacy version of Nordpass (4.33.10 Nov '22) is shown in the results. Searched from a couple other computers that I manage, all only show the Old/Legacy Nordpass extension.

Asked by Schmenge53 2 months ago

Last reply by zrqmlao 1 month ago

How Can i reach out tech support for Video down loader helper, listed and recommended on your browser

Dear Firefox Support Team, I hope this message finds you well. I am trying to contact the technical support team for the "Video Downloader Helper" extension, which is li… (read more)

Dear Firefox Support Team,

I hope this message finds you well. I am trying to contact the technical support team for the "Video Downloader Helper" extension, which is listed and recommended on the Firefox browser. Unfortunately, I couldn’t find their contact information on your website.

Could you help me locate their support details or direct me to the appropriate resource? I would greatly appreciate your help in this matter.

Thank you for your time and assistance. Arvind Virmani

[edited emails from public]

Asked by arvindvirmani 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Difference between uBlock Origin's black and gray background in the advanced user matrix?

When enabling advanced user mode in uBlock Origin, a matrix of elements is presented when opening the dashboard. The matrix allows selecting either a gray noop or red blo… (read more)

When enabling advanced user mode in uBlock Origin, a matrix of elements is presented when opening the dashboard. The matrix allows selecting either a gray noop or red block configuration. But prior to selecting noop or block, there is a black background. If neither noop nor block is selected, what is the black background doing?

Asked by grgwmsm 1 month ago

Last reply by markwarner22 1 month ago

Why most extensions (addons) are not updated for last 2 years that are under "Recommended extensions"?

Why most extensions (addons) are not updated for last 2 years that are under "Recommended extensions"? I checked many, not all, are updated since 2022 and 2023. Chrome u… (read more)

Why most extensions (addons) are not updated for last 2 years that are under "Recommended extensions"?

I checked many, not all, are updated since 2022 and 2023. Chrome updates them and allows them to be usable with newer versions of Chrome and other browsers that support Chrome extensions.

And same addons on Chrome extension store are updated but not on Firefox addon store.

Is Firefox not focusing on security and updates anymore?

Asked by Vik (Fiery Foxes) 🦊🧡🍂 2 weeks ago

Last reply by James 2 weeks ago

Firefox blocking ads even though ad blocker exception added

I have AdBlock installed. It's the only add-on. Recently, I keep getting domains where I've told AdBlock to allow ads asking me to allow ads every time. AdBlock shows as … (read more)

I have AdBlock installed. It's the only add-on. Recently, I keep getting domains where I've told AdBlock to allow ads asking me to allow ads every time. AdBlock shows as being stopped on those sites.

Is there some hidden blocker in Firefox I need to shut down?

Asked by ithinktfiam 1 month ago

Last reply by markwarner22 1 month ago

What's the matter with this page's web design? - dark theme on Mozilla's support forums

I have Dark Reader installed and it works perfectly almost anywhere, but ironically, Firefox' support forum itself comes out all white regardless if it's on or off? I'm … (read more)

I have Dark Reader installed and it works perfectly almost anywhere, but ironically, Firefox' support forum itself comes out all white regardless if it's on or off?

I'm on OpenSuse Leap 15.6 with KDE Plasma 5.27.11.

Asked by SusseLinuxx 2 months ago

Last reply by TyDraniu 2 months ago

What's going on with Dashlane Extension?

I'm having a problem installing the Dashlane extension. I have gone to download it several times and the icon just says "installing." I see that the extension downloads, … (read more)

I'm having a problem installing the Dashlane extension. I have gone to download it several times and the icon just says "installing." I see that the extension downloads, but gets stuck when it comes to "verifying" the download. I used Dashlane plugin on Chrome for months and it has become integral to my web activity. I am trying to make the switch to Firefox, but this is a huge hold up. I've checked that my firefox version is up to date and it is. Help!

Asked by annacdaily 1 month ago

Last reply by markwarner22 1 month ago

how do I set the DuckDuckGo extensionin Firefox to open videos in YouTube?

I would like to know how do I set the DuckDuckGo browser extension on Firefox, to open YouTube videos? I do not use the DDG browser because I can't use talk to text on it… (read more)

I would like to know how do I set the DuckDuckGo browser extension on Firefox, to open YouTube videos? I do not use the DDG browser because I can't use talk to text on it. If it ever gets an update where I can use it, I will use it. For now the extension is fine but I would like to know how to open the videos because when I click on a video in my search results it does nothing

Asked by MamaD79 3 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

True Key extension by McAfee

The True Key extension from McAfee cannot be installed on Firefox. I have the latest updated version of Firefox 133.0.1 64 bit on my desktop Dell computer running Windows… (read more)

The True Key extension from McAfee cannot be installed on Firefox. I have the latest updated version of Firefox 133.0.1 64 bit on my desktop Dell computer running Windows 11 Pro. When I try to install the True Key extension, a message pops up advising me that the extension cannot be installed due to a Firefox policy violation. I have reported the issue to McAfee for their action. Photo of the pop up message is attached.

Asked by Ken Kress 2 months ago

Last reply by James 2 months ago

download helper

This used to work but now it showed as a faint icon in the above bar. I unpinned it but it doesn't show up in the overflow either now but still shows in installed app's.… (read more)

This used to work but now it showed as a faint icon in the above bar. I unpinned it but it doesn't show up in the overflow either now but still shows in installed app's. I don't see a way to make this work. Any help would be appreciated. May uninstall and re-install firefox? Also, maybe uninstall extention but don't see where to do this. I have this on a PC Windows 11 Thanks

Asked by Alan Sedar 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago