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  • Archived

Website no longer supporting FIrefox access

Firefox update (about 4 weeks ago?) resulted in losing access to various accounts eg: bank, health care provider. Forced to use Chrome (blech!) Websites now state that … (read more)

Firefox update (about 4 weeks ago?) resulted in losing access to various accounts eg: bank, health care provider. Forced to use Chrome (blech!) Websites now state that I'm using an "unsupported browser". Have contacted host sites and they are unresponsive and/or unable to provide solution. Can still access bank etc from Android phone but forced to use other browsers from MacBook Pro.

Thank you for your assistance!

Asked by meganhopeross 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Manual Firefox update

I was using one of the old Firefox ESR versions (can't remember exactly which) because I was still on an old Mac OS version, 10.9 to be more specific. I recently updated … (read more)

I was using one of the old Firefox ESR versions (can't remember exactly which) because I was still on an old Mac OS version, 10.9 to be more specific.

I recently updated to macOS Sierra 10.12.6 and as a result, as soon as I opened Firefox, I went to check if it would update on its own and it did. It updated to version 91.6.0 esr. After this update, something weird happened: the browser won't load any page.

I checked, it's not an internet connection, because other browsers are working normally. It won't load any extensions either. So I want to fix this issue with an update.

The question is this: I remember installing what was called Firefox Quantum. As of now, the name on the about section is just Firefox Browser, maybe because of the updates. • Can I install the latest "regular" Firefox 97.0 on top of the this old installation, just using a standalone dmg file? • Will this installation preserve everything that's already in the browser? By everything I mean bookmarks, extensions, history, cookies, etc.

It seems to me that the automatic updater isn't installing version 97.0 on its own because it's coming from the ESR versions. So it's stopped at 91.6.0 esr.

Thanks in advance

Asked by kinets 9 months ago

Last reply by James 9 months ago

  • Archived

Firefox crashes while playing video (ERS linux)

I couldn't get the crash data at all. But I managed to get this from the Terminal; [Child 10502, MediaDecoderStateMachine #4] WARNING: Decoder=7f0fd7cf1400 Decode error: … (read more)

I couldn't get the crash data at all. But I managed to get this from the Terminal;

[Child 10502, MediaDecoderStateMachine #4] WARNING: Decoder=7f0fd7cf1400 Decode error: NS_ERROR_DOM_MEDIA_FATAL_ERR (0x806e0005) - RefPtr<mozilla::MozPromise<RefPtr&lt;mozilla::MediaTrackDemuxer::SamplesHolder&gt;, mozilla::MediaResult, true&gt; &gt; mozilla::MediaSourceTrackDemuxer::DoGetSamples(int32_t): manager is detached.: file ./dom/media/MediaDecoderStateMachine.cpp, line 3470 Exiting due to channel error. [GFX1-]: Receive IPC close with reason=AbnormalShutdown Exiting due to channel error. [GFX1-]: Receive IPC close with reason=AbnormalShutdown Exiting due to channel error. Exiting due to channel error. [GFX1-]: Receive IPC close with reason=AbnormalShutdown Exiting due to channel error. CPU time limit exceeded </p>

Asked by fugido 11 months ago

Last reply by jonzn4SUSE 11 months ago

  • Archived

Firefox ESR 52.9.0 (32-bit) Facebook Comment Issue

Firefox ESR 52.9.0 (32-bit) Facebook Comment Issue: When typing a comment in Facebook letters type right to left instead of typing left to right. This causes the comment … (read more)

Firefox ESR 52.9.0 (32-bit) Facebook Comment Issue: When typing a comment in Facebook letters type right to left instead of typing left to right. This causes the comment to be typed backwards Example "Birthday" would be yadhtriB.

Asked by schellp 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

WidevineCdm Crash

When I try to use a platform like Netflix i get repeated error messages that WidevineCdm has crashed. This happens also in other browsers. I am not very tech savvy, but I… (read more)

When I try to use a platform like Netflix i get repeated error messages that WidevineCdm has crashed. This happens also in other browsers. I am not very tech savvy, but I've tried all the solutions I was able to understand on here and through Google, but nothing seems to fix the problem. Can any one advise?

Not sure if this helps, but here is one of the many crash reports I've sent: https://crash-stats.mozilla.org/report/index/75e61622-4282-4a83-b86e-9861a0210422

Asked by jennifer.juba 1 year ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 1 year ago

  • Archived

Amazon Prime videos

Trying to play video included in Amazon Prime subscription. I received a warning from Amazon about 2 weeks ago that After Dec 6 I would need the latest Firefox update. I … (read more)

Trying to play video included in Amazon Prime subscription. I received a warning from Amazon about 2 weeks ago that After Dec 6 I would need the latest Firefox update. I updated. Now as shortly after video starts to lord, I get a message in a box that says I need to upgrade Firefox to play this video. I have checked the "about Firefox" tab and it says I am up to date. I am running 91.4.0esr and checkbox says I am up to date. ????

Asked by jlabbott02 12 months ago

Last reply by James 11 months ago

  • Archived

Issues loading some websites content all of a sudden

Hello, I have issues with some (not all) websites. The problem is that text is not displaying properly all of a sudden. Some letters display and the rest not. The text c… (read more)

Hello, I have issues with some (not all) websites. The problem is that text is not displaying properly all of a sudden. Some letters display and the rest not. The text can be highlighted but still not displaying. I tried to refresh Firefox, Restart with Add-ONs disabled, tried to reinstall FIrefox. Manually tried to disable all Add-ons as well. Then I tried some of the suggestions here https://developer.mozilla.org/en-US/docs/Web/HTTP/Headers/Set-Cookie/SameSite#browser_compatibility

No matter what I try it's not working well. There was a browser update to version 78.12.0esr (64-bit) made around 20 days ago and had no issues till now. I'm used to Firefox and using it for work a lot and prefer to keep using it. Buttons (links) are not displaying as well but are clickable and opening the content. Screenshots are uploaded as well.

If anyone could suggest how to work it out would be much appreciated. If other details are needed please let me know.

Thank you!

Asked by martodemirev 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

connection

I am no longer able to connect to my tangerine bank account with Firefox. I have no problem with Safari. I cleared the cache and deleted the cookies, to no avail. i have … (read more)

I am no longer able to connect to my tangerine bank account with Firefox. I have no problem with Safari. I cleared the cache and deleted the cookies, to no avail. i have iMac with Macos 10.15.7 and Firefox 70.22 78.12.0

Asked by meunim1 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox tabs keep crashing

We are facing an issue with Mozilla Firefox when we try to deliver it via Application Virtualisation where the browser tabs continue to crash. We have tried launching thi… (read more)

We are facing an issue with Mozilla Firefox when we try to deliver it via Application Virtualisation where the browser tabs continue to crash. We have tried launching this in safe mode and the issue continues. Is there anything else we can do to troubleshoot this issue? or has anyone else experienced this issue?

We are experiencing a second issue where when we try sequencing Firefox with Adobe Flashplayer via AppV, the published application will not show the flash plugin in the firefox options screen. We can see that flashplayer has successfully installed within the AppV package but it seems to be failing to acknowledge the files in the browser. Has anyone experienced anything similar to this?

Thanks

Asked by Rhodri 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Dropbox will NOT load

Firefox will not load dropbox except the top left corner sometimes, even with ghostery paused. There's no problem on Microsoft Edge at all. Anyone else experiencing this… (read more)

Firefox will not load dropbox except the top left corner sometimes, even with ghostery paused. There's no problem on Microsoft Edge at all. Anyone else experiencing this?

Asked by swirian 10 months ago

Last reply by jonzn4SUSE 9 months ago

  • Archived

Multiple FF icons in Windows 10 hidden icon box when opened. Are these FireFox icons? Only started since 91.3esr update. Memory usage doubles in size when it happens.

Since 91.3esr update, over a period of a couple of days, if I open the Windows 10 hidden icons I will see a large number of FF icons that disappear immediately after I ho… (read more)

Since 91.3esr update, over a period of a couple of days, if I open the Windows 10 hidden icons I will see a large number of FF icons that disappear immediately after I hover over them. Are these FireFox icons (see picture attached)? I also note that FireFox left untouched will be using 25% of my 32GB memory growing over a period of time. When first opened (I have restore previous sessions option selected), it is minimal memory usage.

Asked by ajg617 1 year ago

Last reply by FredMcD 1 year ago