Firefox Support Forum

Hello Guys,

After updating Firefox ESR 60.3.0 to a newer version (doesn't matter which version). It crashes directly after starting Firefox. We are using a Windows 2012R2 RDS (terminal) server

When we remove the newer version of Firefox ESR and reinstall Firefox ESR 60.3.0, it works again!

Details of the crash:

Probleemhandtekening:

 Gebeurtenisnaam van probleem: APPCRASH
 Naam van de toepassing: firefox.exe
 Versie van toepassing: 78.2.0.7534
 Tijdstempel van toepassing: 5f3ab4d7
 Naam van foutmodule: StackHash_76e0

I'd love to hear from you for a solution.

We are facing an issue with Mozilla Firefox when we try to deliver it via Application Virtualisation where the browser tabs continue to crash. We have tried launching this in safe mode and the issue continues. Is there anything else we can do to troubleshoot this issue? or has anyone else experienced this issue?

We are experiencing a second issue where when we try sequencing Firefox with Adobe Flashplayer via AppV, the published application will not show the flash plugin in the firefox options screen. We can see that flashplayer has successfully installed within the AppV package but it seems to be failing to acknowledge the files in the browser. Has anyone experienced anything similar to this?

Thanks

Firefox update (about 4 weeks ago?) resulted in losing access to various accounts eg: bank, health care provider. Forced to use Chrome (blech!) Websites now state that I'm using an "unsupported browser". Have contacted host sites and they are unresponsive and/or unable to provide solution. Can still access bank etc from Android phone but forced to use other browsers from MacBook Pro.

Thank you for your assistance!

Crash Details:

Accessibility: Active AccessibilityInProcClient: 0x400 AdapterDeviceID: 0x1916 AdapterDriverVersion: 23.20.16.4973 AdapterSubsysID: 06de1028 AdapterVendorID: 0x8086 Add-ons: ciscowebexstart1%40cisco.com:1.5.0,formautofill%40mozilla.org:1.0,fxmonitor%40mozilla.org:3.0,screenshots%40mozilla.org:39.0.0,webcompat%40mozilla.org:10.1.2,default-theme%40mozilla.org:1.0,google%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,ebay%40search.mozilla.org:1.0,twitter%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0 AvailablePageFile: 3234070528 AvailablePhysicalMemory: 1982582784 AvailableVirtualMemory: 138530881802240 BIOS_Manufacturer: Dell Inc. BreakpadReserveAddress: 1866899390464 BreakpadReserveSize: 83886080 BuildID: 20200429190206 CPUMicrocodeVersion: 0xcc ContentSandboxCapable: 1 ContentSandboxLevel: 6 CrashTime: 1589907745 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 GPUProcessLaunchCount: 1 GPUProcessStatus: Running InstallTime: 1589270159 LauncherProcessState: 0 MemoryErrorCorrection: None ModuleSignatureInfo: {"FireEye, Inc.":["AppMonitorDll.dll"],"International Business Machines Corporation":["ObsBaseAgent64.dll","WinSSOAgent64.dll"],"Microsoft Corporation":["msvcp140.dll","msvcr120.dll","msvcp120.dll","VCRUNTIME140.dll","VCRUNTIME140.dll","msvcp140.dll"],"Microsoft Windows":["mfperfhelper.dll","msmpeg2vdec.dll","mf.dll","evr.dll","ntshrui.dll","TaskFlowDataEngine.dll","explorerframe.dll","dataexchange.dll","credui.dll","dxva2.dll","usp10.dll","MSAudDecMFT.dll","twinapi.dll","wscapi.dll","appresolver.dll","OneCoreCommonProxyStub.dll","DWrite.dll","InputHost.dll","TextInputFramework.dll","Windows.UI.dll","Bcp47Langs.dll","NapiNSP.dll","pnrpnsp.dll","winrnr.dll","actxprxy.dll","CoreUIComponents.dll","cscapi.dll","OneCoreUAPCommonProxyStub.dll","cdp.dll","dbgcore.dll","webauthn.dll","srvcli.dll","urlmon.dll","iertutil.dll","WINMMBASE.dll","winmm.dll","AudioSes.dll","amsi.dll","wbemsvc.dll","fastprox.dll","wbemprox.dll","MMDevAPI.dll","rasadhlp.dll","wsock32.dll","wbemcomn.dll","oleacc.dll","mpr.dll","dsreg.dll","xmllite.dll","dhcpcsvc.dll","avrt.dll","RTWorkQ.dll","mfplat.dll","linkinfo.dll","FWPUCLNT.DLL","ColorAdapterClient.dll","mscms.dll","WinTypes.dll","msvcp110_win.dll","wshbth.dll","policymanager.dll","d2d1.dll","nlaapi.dll","d3d11.dll","dcomp.dll","CoreMessaging.dll","propsys.dll","uxtheme.dll","twinapi.appcore.dll","rmclient.dll","dwmapi.dll","dbghelp.dll","gpapi.dll","DXCore.dll","dxgi.dll","ntmarta.dll","sppc.dll","slc.dll","wtsapi32.dll","rsaenh.dll","dpapi.dll","IPHLPAPI.DLL","dnsapi.dll","mswsock.dll","CRYPTBASE.DLL","winsta.dll","devobj.dll","version.dll","sspicli.dll","userenv.dll","umpdc.dll","msasn1.dll","kernel.appcore.dll","profapi.dll","powrprof.dll","win32u.dll","gdi32full.dll","wintrust.dll","cryptsp.dll","bcrypt.dll","msvcp_win.dll","KERNELBASE.dll","crypt32.dll","ucrtbase.dll","cfgmgr32.dll","bcryptPrimitives.dll","windows.storage.dll","setupapi.dll","msctf.dll","combase.dll","shell32.dll","SHCore.dll","msvcrt.dll","user32.dll","nsi.dll","oleaut32.dll","ole32.dll","shlwapi.dll","kernel32.dll","clbcatq.dll","imm32.dll","rpcrt4.dll","sechost.dll","gdi32.dll","psapi.dll","ws2_32.dll","advapi32.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","mozavcodec.dll","nss3.dll","freebl3.dll","nssckbi.dll","softokn3.dll","mozavutil.dll","AccessibleHandler.dll","mozglue.dll","ia2marshal.dll","lgpllibs.dll"],"Sentinel Labs, Inc.":["InProcessClient64.dll"]} MozCrashReason: MOZ_CRASH(Shutdown hanging before starting.) Notes: FP(D00-L1100-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+3 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ProxyStreamSize: 136 ProxyStreamSizeFrom: IStream::Stat ProxyStreamUnmarshalStatus: !aInitBufSize ReleaseChannel: esr SafeMode: 0 ShutdownProgress: quit-application StartupCrash: 0 StartupTime: 1589907352 SystemMemoryUsePercentage: 76 TelemetryEnvironment: 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igd12umd32","driverVendor":null,"driverVersion":"23.20.16.4973","driverDate":"2-28-2018","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"basic","gpuProcess":{"status":"available"},"wrQualified":{"status":"blacklisted"},"webrender":{"status":"unavailable-no-angle"},"d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"appleModelId":null,"isWow64":false,"isWowARM64":false,"sec":{"antivirus":["Sentinel Agent"],"antispyware":null,"firewall":["Sentinel Firewall Control","Windows 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system color scheme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"1.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18394,"updateDay":18388},"activePlugins":[],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.8.1.1","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.1582.2","userDisabled":false,"applyBackgroundUpdates":1}}}} ThreadIdNameMapping: 24940:"Gecko_IOThread",24944:"JS Watchdog",24948:"JS Helper",24952:"JS Helper",24956:"JS Helper",24964:"Timer",24960:"JS Helper",24968:"Link Monitor",24972:"Socket Thread",25008:"IPDL Background",25012:"VsyncIOThread",25020:"WindowsVsyncThread",25024:"IPC Launch",25028:"Compositor",25040:"ImgDecoder #1",25044:"ImageIO",25056:"Cache2 I/O",25060:"Cookie",25076:"GMPThread",25080:"Worker Launcher",25096:"DOM Worker",25168:"StyleThread#0",25172:"StyleThread#1",25176:"StyleThread#2",25200:"ImageBridgeChild",25208:"ProcessHangMon",25216:"PlayEventSound",25272:"DataStorage",25280:"ProxyResolution",25304:"Cache I/O",25324:"mozStorage #1",25332:"HTML5 Parser",25336:"mozStorage #2",25348:"DNS Resolver #2",25356:"QuotaManager IO",25388:"DOM Worker",25400:"localStorage DB",25404:"mozStorage #3",25408:"ImgDecoder #2",25428:"mozStorage #4",25440:"DNS Resolver #3",25448:"DNS Resolver #4",25536:"URL Classifier",25540:"Classifier Update",25544:"mozStorage #5",25568:"COM MTA",24172:"DOM Worker",20856:"mozStorage #6",24780:"StreamTrans #7",20320:"StreamTrans #8",15796:"IndexedDB #5",21412:"Shutdown Hang Terminator", Throttleable: 1 TotalPageFile: 15334150144 TotalPhysicalMemory: 8480522240 TotalVirtualMemory: 140737488224256 URL: https://www.e-access.att.com/ccd/ UptimeTS: 3936.51422 Vendor: Mozilla Version: 68.8.0 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

When I try to use a platform like Netflix i get repeated error messages that WidevineCdm has crashed. This happens also in other browsers. I am not very tech savvy, but I've tried all the solutions I was able to understand on here and through Google, but nothing seems to fix the problem. Can any one advise?

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bp-142a7886-259c-4733-8865-3af880200918 9/18/20, 9:26 AM View bp-43c1908b-ef7e-4fb7-b622-ba1a80200918 9/18/20, 9:17 AM

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I couldn't get the crash data at all. But I managed to get this from the Terminal;

[Child 10502, MediaDecoderStateMachine #4] WARNING: Decoder=7f0fd7cf1400 Decode error: NS_ERROR_DOM_MEDIA_FATAL_ERR (0x806e0005) - RefPtr<mozilla::MozPromise<RefPtr&lt;mozilla::MediaTrackDemuxer::SamplesHolder&gt;, mozilla::MediaResult, true&gt; &gt; mozilla::MediaSourceTrackDemuxer::DoGetSamples(int32_t): manager is detached.: file ./dom/media/MediaDecoderStateMachine.cpp, line 3470 Exiting due to channel error. [GFX1-]: Receive IPC close with reason=AbnormalShutdown Exiting due to channel error. [GFX1-]: Receive IPC close with reason=AbnormalShutdown Exiting due to channel error. Exiting due to channel error. [GFX1-]: Receive IPC close with reason=AbnormalShutdown Exiting due to channel error. CPU time limit exceeded </p>

Report ID Date Submitted bp-7ce088a8-dfd9-4ab7-9b6f-3441b0200911 11/09/2020, 08:17 View bp-7e7147e0-4b3d-474e-a5e3-8f2850200911 11/09/2020, 08:14 View bp-813f01df-6724-487c-beae-310870200909 09/09/2020, 11:03 View bp-9e5baa22-a63e-4e72-8cbc-72e0a0200909 09/09/2020, 11:00 View bp-d39d793f-d2f8-4e7c-abfe-8cdb00200909 09/09/2020, 10:14 View bp-db31610f-612a-470b-92c6-5c22e0200828 28/08/2020, 08:28 View bp-be92854d-8596-4deb-9ccf-f4d600200827 27/08/2020, 17:01 View bp-c2c58686-c1ea-4970-a126-ec5690200827 27/08/2020, 16:00 View bp-4e37d3ad-d9e1-436b-ba87-d21260200827 27/08/2020, 09:24 View bp-3935dff7-ccb2-4129-a22f-39fe00200827 27/08/2020, 09:18 View bp-d15d2ff6-2738-42b8-869c-28f890200826 26/08/2020, 15:18 View bp-fcd3d42d-5278-487a-a647-4f3f50200826 26/08/2020, 14:27 View bp-b8cd3d99-ec9e-4c4f-9cc6-34e370200826 26/08/2020, 14:26 View bp-56954841-fd10-4fb7-a4a1-1c4470200826 26/08/2020, 10:57 View bp-75d67e26-2775-4a66-8d03-d74190200819 19/08/2020, 11:24 View bp-1fc9a5bd-3065-44c9-8108-f51530200818 18/08/2020, 15:53 View bp-320cd431-d658-4a8f-a8dd-848750200818 18/08/2020, 14:02 View bp-6f4591a5-413f-4101-8275-7402b0200818 18/08/2020, 12:48 View bp-22527a48-eb0b-4e52-8bab-8d9770200818 18/08/2020, 12:48 View bp-4b1aa7b6-99de-460d-a721-a36cb0200818 18/08/2020, 12:36 View bp-dbb7a0f8-f287-42d7-9c46-be40d0200818 18/08/2020, 12:32 View bp-63b70b9e-ec6d-4b44-b5e6-281710200818 18/08/2020, 12:29 View bp-e204f74d-e84f-4415-ae0a-3c0c80200818 18/08/2020, 09:34 View bp-96ba25b1-d48b-4841-ad4c-b2de30200818 18/08/2020, 09:10 View bp-600dc28c-b6f9-4161-a7b1-9a89d0200814 14/08/2020, 16:58 View bp-a98e41a6-9d0f-410b-bd0e-d92740200814 14/08/2020, 16:38 View bp-bf365cf8-700f-46ff-8fd2-5723d0200814 14/08/2020, 16:38 View bp-7732f9b3-9fc4-45fd-b937-a24900200814 14/08/2020, 16:38 View bp-6e03cdd5-1c53-4fd7-852f-647330200814 14/08/2020, 16:26 View bp-82fe461c-ceea-4a8b-babb-055b90200814 14/08/2020, 16:19 View bp-4b12711c-d77f-45c1-befa-d019a0200814 14/08/2020, 15:50 View bp-7657a622-d0b2-4240-b9a2-a9e390200814 14/08/2020, 15:09 View bp-0e4aa605-00b8-497e-9a3f-111960200814 14/08/2020, 14:32 View bp-0cc48199-0f97-4f80-9986-7895e0200911 11/09/2020, 08:22 View bp-d3323a90-006f-4926-ab42-8319d0200911 11/09/2020, 08:22 View bp-d2470014-8ae7-406c-b436-cade00200911 11/09/2020, 08:22 View bp-4ead7578-c186-4f7c-bfa3-a50540200911 11/09/2020, 08:22 View bp-66dccc44-07a7-4769-aa41-a91280200911 11/09/2020, 08:22 View bp-f80556ea-3ecf-4f66-8e47-776f50200911 11/09/2020, 08:22 View bp-5bb94fd6-beb0-47d1-9833-14efc0200911 11/09/2020, 08:22 View bp-905c4529-6bad-4db5-ab1e-19a1a0200911 11/09/2020, 08:22 View bp-a7c84b1b-3daa-4507-b509-a64c40200911 11/09/2020, 08:22 View bp-f85546c7-5787-4e88-bd02-95b560200911 11/09/2020, 08:22 View bp-c5c132f2-5f2b-4eb2-a8c3-3d4e80200911 11/09/2020, 08:22 View bp-bdffec45-65f9-4dfe-bf5f-b698a0200911 11/09/2020, 08:22 View bp-51a082e7-5217-4f24-9808-77b970200911 11/09/2020, 08:22 View bp-386f7216-625b-42d9-bcd7-897de0200911 11/09/2020, 08:22 View bp-0f530aec-9d9b-4f85-bcf6-f59fb0200911 11/09/2020, 08:22 View bp-0a9afac5-0e6d-495c-8315-b21af0200911 11/09/2020, 08:22 View bp-1653260f-3336-4690-b63a-5272b0200911 11/09/2020, 08:22 View bp-0d7d8693-9bcb-4b31-976f-d1f510200911 11/09/2020, 08:22 View bp-11177deb-1d1f-4b0c-9e12-249d70200911 11/09/2020, 08:22 View bp-0e7b8fd3-8c68-459f-91ea-cca340200911 11/09/2020, 08:22 View bp-83356767-8112-47f7-bfd0-4eb680200911 11/09/2020, 08:22 View bp-4c86019a-f666-40cd-9da1-7893d0200911 11/09/2020, 08:22 View bp-a5795e29-42ca-4ba6-8fce-88e750200911 11/09/2020, 08:22 View bp-080db871-d3da-42e5-85c4-7c7470200911 11/09/2020, 08:23 View bp-0c6c657e-0876-4a95-8c75-1e3c00200911 11/09/2020, 08:23 View bp-6970f663-403d-4b01-b0d8-58c800200911 11/09/2020, 08:23 View bp-79736586-b015-4635-aaea-352ea0200911 11/09/2020, 08:23 View bp-4befae3c-4b26-415b-b63d-b8ddb0200911 11/09/2020, 08:23 View bp-0ce273c0-5093-42c6-9001-c25330200911 11/09/2020, 08:23 View bp-370dd601-0058-40af-8cb3-845390200911 11/09/2020, 08:23 View bp-66ddaacf-c3b2-4c24-b443-d972e0200911 11/09/2020, 08:23 View bp-70551dac-602d-4432-b27c-631b60200911 11/09/2020, 08:23 View bp-ec5db689-6c43-458e-b0de-310dd0200911 11/09/2020, 08:23 View bp-44f4ef8c-b67e-41d7-b0d8-78dee0200911 11/09/2020, 08:23 View bp-38dfd74a-4087-4bfd-8ef7-e32aa0200911 11/09/2020, 08:23 View bp-b3f346c7-b920-443c-a790-feebe0200911 11/09/2020, 08:23 View bp-c7aac2c8-49ad-4afd-a46b-940f60200911 11/09/2020, 08:23 View bp-f2f7cd6d-37f0-4fcf-8638-514580200911 11/09/2020, 08:23 View bp-5d822d60-28d5-4650-bcce-356860200911 11/09/2020, 08:23 View bp-e0ab34f4-2619-4041-9ef6-0e4490200911 11/09/2020, 08:23 View bp-cf1953bc-c435-434e-aa4b-4a3df0200911 11/09/2020, 08:23 View bp-db14eab4-42ba-41d5-82ff-a66690200911 11/09/2020, 08:23 View bp-9836527e-f9b1-48cf-a807-5dc030200911 11/09/2020, 08:23 View

Firefox ESR 52.9.0 (32-bit) Facebook Comment Issue: When typing a comment in Facebook letters type right to left instead of typing left to right. This causes the comment to be typed backwards Example "Birthday" would be yadhtriB.

Trying to play video included in Amazon Prime subscription. I received a warning from Amazon about 2 weeks ago that After Dec 6 I would need the latest Firefox update. I updated. Now as shortly after video starts to lord, I get a message in a box that says I need to upgrade Firefox to play this video. I have checked the "about Firefox" tab and it says I am up to date. I am running 91.4.0esr and checkbox says I am up to date. ????

Hello, I have issues with some (not all) websites. The problem is that text is not displaying properly all of a sudden. Some letters display and the rest not. The text can be highlighted but still not displaying. I tried to refresh Firefox, Restart with Add-ONs disabled, tried to reinstall FIrefox. Manually tried to disable all Add-ons as well. Then I tried some of the suggestions here https://developer.mozilla.org/en-US/docs/Web/HTTP/Headers/Set-Cookie/SameSite#browser_compatibility

No matter what I try it's not working well. There was a browser update to version 78.12.0esr (64-bit) made around 20 days ago and had no issues till now. I'm used to Firefox and using it for work a lot and prefer to keep using it. Buttons (links) are not displaying as well but are clickable and opening the content. Screenshots are uploaded as well.

If anyone could suggest how to work it out would be much appreciated. If other details are needed please let me know.

Thank you!

Since 91.3esr update, over a period of a couple of days, if I open the Windows 10 hidden icons I will see a large number of FF icons that disappear immediately after I hover over them. Are these FireFox icons (see picture attached)? I also note that FireFox left untouched will be using 25% of my 32GB memory growing over a period of time. When first opened (I have restore previous sessions option selected), it is minimal memory usage.