Hello,
I have just completed fresh installations of Mozilla Firefox 60.0.1esr on two different Windows 2008 R2 servers with the same results:
- The installation completes… (read more)
Hello,
I have just completed fresh installations of Mozilla Firefox 60.0.1esr on two different Windows 2008 R2 servers with the same results:
- The installation completes successfully without any errors
- Firefox launches and opens the browser tabs without any errors
- The browser tabs do not load any content even when 'known good' URLs are entered into the navigation bar
- The same 'known good' URLs open and successfully load content when IE is used from the same computers
- "Try Safe mode" and "Refresh Firefox" from the "about:support" page do not have any affect
Please help
Thanks
____________________________________________________________________________________________________________________________
Application Basics
Name: Firefox
Version: 60.0.1
Build ID: 20180516032417
Update Channel: esr
User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0
OS: Windows_NT 6.1
Multiprocess Windows: 1/1 (Enabled by default)
Web Content Processes: 2/4
Stylo: content = true (enabled by default), chrome = true (enabled by default)
Enterprise Policies: Inactive
Google Key: Found
Mozilla Location Service Key: Found
Safe Mode: false
Crash Reports for the Last 3 Days
All Crash Reports
Firefox Features
Name: Activity Stream
Version: 2018.04.20.1103-b3b95672
ID: activity-stream@mozilla.org
Name: Application Update Service Helper
Version: 2.0
ID: aushelper@mozilla.org
Name: Firefox Screenshots
Version: 30.1.0
ID: screenshots@mozilla.org
Name: Follow-on Search Telemetry
Version: 0.9.6
ID: followonsearch@mozilla.com
Name: Form Autofill
Version: 1.0
ID: formautofill@mozilla.org
Name: Photon onboarding
Version: 1.0
ID: onboarding@mozilla.org
Name: Pocket
Version: 1.0.5
ID: firefox@getpocket.com
Name: Web Compat
Version: 1.1
ID: webcompat@mozilla.org
Extensions
Security Software
Type:
Type:
Type:
Graphics
Features
Compositing: Basic
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000000000) EGL_VERSION: 1.4 (ANGLE 2.1.0.7edc21933ef1) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Software Adapter Direct3D11 vs_5_0 ps_5_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.7edc21933ef1)
WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: -
WebGL 2 Driver Renderer: WebGL creation failed: * Refused to create WebGL2 context because of blacklist entry: FEATURE_FAILURE_UNKNOWN_DEVICE_VENDOR
WebGL 2 Driver Version: -
WebGL 2 Driver Extensions: -
WebGL 2 Extensions: -
Direct2D: Blocked for your graphics card because of unresolved driver issues.
Off Main Thread Painting Enabled: true
DirectWrite: true (6.2.9200.22164)
GPU #1
Active: Yes
Description: VMware SVGA 3D
Vendor ID: 0x15ad
Device ID: 0x0405
Driver Version: 8.15.1.50
Driver Date: 12-13-2016
Drivers: vm3dum64 vm3dum64_10 vm3dum vm3dum_10
Subsys ID: 040515ad
RAM: 8
Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: cairo
Decision Log
D3D11_COMPOSITING:
Blocklisted; failure code BLOCKLIST_FEATURE_FAILURE_UNKNOWN_DEVICE_VENDOR
DIRECT2D:
unavailable by default: Direct2D requires Direct3D 11 compositing
D3D11_HW_ANGLE:
unavailable by default: D3D11 compositing is disabled
disabled by env: D3D11 compositing is disabled
GPU_PROCESS:
Blocklisted; failure code BLOCKLIST_FEATURE_FAILURE_UNKNOWN_DEVICE_VENDOR
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
unavailable by runtime: ANGLE is disabled
Media
Audio Backend: wasapi
Max Channels: 2
Preferred Channel Layout: stereo
Preferred Sample Rate: 44100
Output Devices
Name: Group
Remote Audio:
Input Devices
Name: Group
Important Modified Preferences
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.places.smartBookmarksVersion: 8
browser.sessionstore.upgradeBackup.latestBuildID: 20180516032417
browser.startup.homepage_override.buildID: 20180516032417
browser.startup.homepage_override.mstone: 60.0.1
browser.urlbar.placeholderName: Google
browser.urlbar.timesBeforeHidingSuggestionsHint: 3
extensions.lastAppVersion: 60.0.1
font.internaluseonly.changed: false
gfx.crash-guard.d3d11layers.appVersion: 60.0.1
gfx.crash-guard.d3d11layers.deviceID: 0x0405
gfx.crash-guard.d3d11layers.driverVersion: 8.15.1.50
gfx.crash-guard.d3d11layers.feature-d2d: false
gfx.crash-guard.d3d11layers.feature-d3d11: false
gfx.crash-guard.status.d3d11layers: 2
media.gmp-gmpopenh264.abi: x86_64-msvc-x64
media.gmp-gmpopenh264.lastUpdate: 1526926795
media.gmp-gmpopenh264.version: 1.7.1
media.gmp-manager.buildID: 20180516032417
media.gmp-manager.lastCheck: 1526926794
media.gmp-widevinecdm.abi: x86_64-msvc-x64
media.gmp-widevinecdm.lastUpdate: 1526926796
media.gmp-widevinecdm.version: 1.4.8.1008
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: true
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1526927109
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
privacy.sanitize.pending: []
privacy.sanitize.timeSpan: 0
security.sandbox.content.tempDirSuffix: {92406d33-e9ed-44ae-bbcc-7053e5e73838}
services.sync.declinedEngines:
storage.vacuum.last.index: 0
storage.vacuum.last.places.sqlite: 1526927109