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  • Archived

Firefox crashes on start up

i have tried lots of things including clean ups etc. so i uninstalled and clean installed firefox. tried the stub version- no good. found a full download - installed but … (read more)

i have tried lots of things including clean ups etc. so i uninstalled and clean installed firefox. tried the stub version- no good. found a full download - installed but crashes on start up too....still not working. Same problem in safe mode - crashed on start up. it was working yesterday then the laptop updated but firefox hasnt worked since the auto update last night. Crash ID: bp-e914a219-db64-4cda-bbe5-bc94e1170523 i get this report under the details tab....

Asked by lilsmokey857 3 years ago

Last reply by lilsmokey 3 years ago

  • Archived

always crashed those using the latest version

Every now and then, about 15 min, my FF has been crashed again on Window 7 Ultimate albeit FF is the latest version. Also, I have run the malware scan and everything seem… (read more)

Every now and then, about 15 min, my FF has been crashed again on Window 7 Ultimate albeit FF is the latest version. Also, I have run the malware scan and everything seems okay. Please help me to sort this out.

Asked by RubyDo 3 years ago

Last reply by RubyDo 3 years ago

  • Archived

Unable To Sign Out of Hotmail/Outlook???

When I sign out of Hotmail/Outlook the activity indicator starts spinning but I don't get any further it just keeps spinning, then I refresh the page and it will then sig… (read more)

When I sign out of Hotmail/Outlook the activity indicator starts spinning but I don't get any further it just keeps spinning, then I refresh the page and it will then sign out. When I run cCleaner and clear all history and cookies and sign back in to Hotmail/Outlook and then sign out again it works once, then I have to refresh the page when I click the sign out button. Clearing the history via the Firefox clear recent history now option does not solve the problem at all not even once, only cCleaner allows it to work, once only. Thanks for your time and help it's very much appreciated cheers.

Regards,

Paperfree.

Asked by Puddle5OfMud!!! 2 years ago

Last reply by FredMcD 2 years ago

  • Solved
  • Archived

cant delete history, keep getting java no enable

Java application This function has been disable That's the message I'm getting. running Firefox 52.7.3 on Windows XP sp3 How can I fix this from Firefox or do I need anot… (read more)

Java application This function has been disable

That's the message I'm getting. running Firefox 52.7.3 on Windows XP sp3

How can I fix this from Firefox or do I need another Browser.

Asked by mistyone 2 years ago

Answered by mistyone 2 years ago

  • Archived

Why does FF keep disabling or removing my add-ons, specifically uBlock and Tab Session manager?

Every few days I suddenly start seeing all the ads that should be blocked, so I check the add on manager and find they've been disabled!! Sometimes it even completely un… (read more)

Every few days I suddenly start seeing all the ads that should be blocked, so I check the add on manager and find they've been disabled!! Sometimes it even completely un-installs them! I asked about this before and was told to remove the entries in the configuration. This didn't work.... all it did was cause me to have to re-configure FF from the start. I continue to have the problem.

Asked by DaunY 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

confirm account not from my ip address

sign in stated my password was not correct... sent confirm sign in email... not my ip address not even my city... and have issues with site I got on that I think has hac… (read more)

sign in stated my password was not correct... sent confirm sign in email... not my ip address not even my city... and have issues with site I got on that I think has hacked my computer... paid for mylife.com and have called 6 times now... and same lady states she is all departments...and cannot get logged off site and states site is not secure... I have most limited knowledge of computers... and feel this is an extension of a hacking two weeks ago... had to pay micorsoft and still not completely restored... however, right now concerned about firefox and no one to help and microsoft will not.. and I cannot confirm sign in on Mozilla and I cannot change my password for some sort of protection... someone please.. this old gal is in a panic... this site https://www.mylife.com/idp-match-process.view?&bypassMatching=false&redirectURL=%2Fsite%2Fob%2Finit%2Fidentity-premium.view%3FflowId%3Didentity_flow20... do not understand any of this... however went into settings and blocked all I could until I can get some help .

Asked by mr aak 2 years ago

Last reply by guigs 2 years ago

  • Solved
  • Archived

https://w18.sfgame.net/ after the update it randomly stops registering mouse clicks so it looks frozen but it's running in the background.PLEASE help

I used the site every day in the last 2 months and all worked flawlessly until the last update. Now when I go to another tab and then return to the S&F one (https://w… (read more)

I used the site every day in the last 2 months and all worked flawlessly until the last update. Now when I go to another tab and then return to the S&F one (https://w18.sfgame.net/), the whole screen becomes non-interactive - I cannot press buttons on it or do anything and only page refresh works. Also happens when I right click and open java settings. I am using the latest version (55.0.3) but am experiencing the issue since 55.0.2. Any help would be greatly appreciated, as Firefox is my fav. browser and I wouldn't like having to revert to Chrome again just because of this - it's really ruining my experience :(

Thank you

Asked by elegyfordoom 2 years ago

Answered by FredMcD 2 years ago

  • Archived

Unable pay invoice via firefox but can pay on other browser. www.powerdigitizing.com

Our customers unable to pay invoices via firefox. But they can pay via other browser. When they click on button Pay with card.. There is no response from website. Nothing… (read more)

Our customers unable to pay invoices via firefox. But they can pay via other browser. When they click on button Pay with card.. There is no response from website. Nothing show up on browser.

Please help me out

Our website is www.powerdigitizing.com

Asked by Danielpower 2 years ago

Last reply by cor-el 2 years ago

  • Archived

iOS - How to fix Error message: No video with supported format and MIME type found

We have a series of audio files associated with our Members section of our web site and which members can select by typing in a number. Up until I the other day these aud… (read more)

We have a series of audio files associated with our Members section of our web site and which members can select by typing in a number. Up until I the other day these audio files all worked when using Firefox browser, then suddenly for no apparent reason, they stopped working and all we get is the error message: No video with supported format and MIME type found I have looked through all the support answers, but cannot find anything for this problem when running Firefox on an iOS based system. Our web site is: yourhiddenmind.com But to access the audios you have to be a subscribing member. All the audio files are stored with FlyWheel and they can be access and played with other browsers such as Safari, etc.

Asked by Squik 2 years ago

Last reply by cor-el 2 years ago

  • Archived

I have lost my saved passwords after firefox sync with firefox for iOS

After installation of Firefox for iOS I synced it with my default account bws@bws.info and the correct password. After the sync the bookmarks are synced correctly over al… (read more)

After installation of Firefox for iOS I synced it with my default account bws@bws.info and the correct password. After the sync the bookmarks are synced correctly over all devices and all my stored credentials are gone. I need my credentials restored otherwise I will never be able to access a lot of web pages.

Asked by bws 4 years ago

Last reply by rnewman@mozilla.com 4 years ago

  • Archived

Sync not working on one system

I have several system that all use Firefox and are configured to use sync. All of them, but this one sync fine. The one with the issue is on a RHEL 7.5 host and is runni… (read more)

I have several system that all use Firefox and are configured to use sync. All of them, but this one sync fine. The one with the issue is on a RHEL 7.5 host and is running FireFox 52.8.0. What is odd is that I was able to register the system with sync, but when I click on the sync icon, nothing happens. The sync logs indicate some errors:

1527247286244	FirefoxAccounts	ERROR	FxA rejecting with error UNKNOWN_ERROR, details: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIKeyObjectFactory.keyFromString]"  nsresult: "0x80004005 (NS_ERROR_FAILURE)"  location: "JS frame :: resource://services-crypto/utils.js :: makeHMACKey :: line 120"  data: no] Stack trace: makeHMACKey()@resource://services-crypto/utils.js:120 < hkdf()@resource://services-crypto/utils.js:144 < deriveHawkCredentials()@resource://services-common/hawkrequest.js:132 < this.FxAccountsClient.prototype.signCertificate()@resource://gre/modules/FxAccountsClient.jsm:315 < FxAccountsInternal.prototype.getCertificateSigned()@resource://gre/modules/FxAccounts.jsm:986 < FxAccountsInternal.prototype.getKeypairAndCertificate<()@resource://gre/modules/FxAccounts.jsm:1060 < TaskImpl_run()@resource://gre/modules/Task.jsm:319 < Handler.prototype.process()@resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js:932 < this.PromiseWalker.walkerLoop()@resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js:813 < this.PromiseWalker.scheduleWalkerLoop/<()@resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js:747
1527247286244	FirefoxAccounts	ERROR	Could not retrieve profile data: Error: UNKNOWN_ERROR (resource://gre/modules/FxAccounts.jsm:1484:18) JS Stack trace: FxAccountsInternal.prototype._error@FxAccounts.jsm:1484:18 < FxAccountsInternal.prototype._errorToErrorClass@FxAccounts.jsm:1479:12 < FxAccountsInternal.prototype.getOAuthToken<@FxAccounts.jsm:1415:13 < TaskImpl_run@Task.jsm:320:42 < Handler.prototype.process@Promise-backend.js:935:21 < this.PromiseWalker.walkerLoop@Promise-backend.js:813:7 < this.PromiseWalker.scheduleWalkerLoop/<@Promise-backend.js:747:11
1527247286246	FirefoxAccounts	ERROR	Could not retrieve profile data: Error: UNKNOWN_ERROR (resource://gre/modules/FxAccounts.jsm:1484:18) JS Stack trace: FxAccountsInternal.prototype._error@FxAccounts.jsm:1484:18 < FxAccountsInternal.prototype._errorToErrorClass@FxAccounts.jsm:1479:12 < FxAccountsInternal.prototype.getOAuthToken<@FxAccounts.jsm:1415:13 < TaskImpl_run@Task.jsm:320:42 < Handler.prototype.process@Promise-backend.js:935:21 < this.PromiseWalker.walkerLoop@Promise-backend.js:813:7 < this.PromiseWalker.scheduleWalkerLoop/<@Promise-backend.js:747:11
1527247286246	FirefoxAccounts	ERROR	FxA rejecting with error UNKNOWN_ERROR, details: Error: UNKNOWN_ERROR (resource://gre/modules/FxAccounts.jsm:1484:18) JS Stack trace: FxAccountsInternal.prototype._error@FxAccounts.jsm:1484:18 < FxAccountsInternal.prototype._errorToErrorClass@FxAccounts.jsm:1479:12 < FxAccountsInternal.prototype.getOAuthToken<@FxAccounts.jsm:1415:13 < TaskImpl_run@Task.jsm:320:42 < Handler.prototype.process@Promise-backend.js:935:21 < this.PromiseWalker.walkerLoop@Promise-backend.js:813:7 < this.PromiseWalker.scheduleWalkerLoop/<@Promise-backend.js:747:11
1527247286246	FirefoxAccounts	ERROR	FxA rejecting with error UNKNOWN_ERROR, details: Error: UNKNOWN_ERROR (resource://gre/modules/FxAccounts.jsm:1484:18) JS Stack trace: FxAccountsInternal.prototype._error@FxAccounts.jsm:1484:18 < FxAccountsInternal.prototype._errorToErrorClass@FxAccounts.jsm:1479:12 < FxAccountsInternal.prototype.getOAuthToken<@FxAccounts.jsm:1415:13 < TaskImpl_run@Task.jsm:320:42 < Handler.prototype.process@Promise-backend.js:935:21 < this.PromiseWalker.walkerLoop@Promise-backend.js:813:7 < this.PromiseWalker.scheduleWalkerLoop/<@Promise-backend.js:747:11
1527247286248	FirefoxAccounts	ERROR	Error: UNKNOWN_ERROR (resource://gre/modules/FxAccounts.jsm:1484:18) JS Stack trace: FxAccountsInternal.prototype._error@FxAccounts.jsm:1484:18 < FxAccountsInternal.prototype._errorToErrorClass@FxAccounts.jsm:1479:12 < FxAccountsInternal.prototype.getSignedInUserProfile/<@FxAccounts.jsm:1524:35

Jon

Asked by irishjd 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Sync data lost

Some days ago I installed firefox , logged in & found no old sync data like bookmarks, addons etc. What's the problem? I'm using firefox sync from long time & nev… (read more)

Some days ago I installed firefox , logged in & found no old sync data like bookmarks, addons etc. What's the problem? I'm using firefox sync from long time & never found issues like this! Sad :/

Asked by Hridoi 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

webpage suddenly getting redirected to an advertisement site

My browser suddenly redirects itself to the folowing website : http://view.contextualyield.com/scjs/tb/ctxjs/index.php?kw2=www.surveygizmo.com&affid=885&subaff_id… (read more)

My browser suddenly redirects itself to the folowing website :

http://view.contextualyield.com/scjs/tb/ctxjs/index.php?kw2=www.surveygizmo.com&affid=885&subaff_id=main&intformat=roll&nextpage=http%3A%2F%2Fwww.surveygizmo.com%2Fs3%2F1717268%2FSUMO-Survey-candidate-collection-forum&ch=701&sbrand=GetPrivate&folder=v8.9&typrd=ctx&cu=30614&country=IN&original_country=IN&uuid=87504894770681871439266309

which then displays random advertisement material.

I havent installed any pluginns, add ons or other software, But its irritating when i am frequently redirected to the above page. Please help.

K S RAMESH, INDIA

Asked by ksramesh 4 years ago

Last reply by John99 4 years ago

  • Archived

since when did firefox processes on linux start showing up as 'We' in top?

Name Firefox; Version 59.0.2 Build ID 20180326161258; User Agent Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:59.0) Gecko/20100101 Firefox/59.0; OS Linux 4.13.0-37-generic… (read more)

Name Firefox; Version 59.0.2 Build ID 20180326161258; User Agent Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:59.0) Gecko/20100101 Firefox/59.0; OS Linux 4.13.0-37-generic firefox processes are showing up differently now, or is there a security issue? I have never seen procs that look like this before: dsprouse 15514 15220 1 12:17 ? 00:00:01 /usr/lib/firefox/firefox -contentproc -childID 5 -isForBrowser -intPrefs 6:50|7:-1|19:0|34:1000|42:20|43:5|44:10|51:0|57:128|58:10000|63:0|65:400|66:1|67:0|68:0|69:100|74:0|75:120|76:120|159:2|160:1|164:60|165:30|166:512000|175:5000|177:6|191:8192|192:524288|193:5|206:10000|227:24|228:32768|230:0|231:0|240:5|244:1048576|246:100|247:5000|249:600|250:4|251:1|260:2000|277:3|290:60000|308:300|309:30| -boolPrefs 1:0|2:0|4:1|5:0|24:1|27:0|28:1|29:1|31:1|32:1|33:1|36:1|37:0|38:1|41:1|45:1|46:0|47:0|48:1|49:1|50:1|52:0|55:1|56:1|59:0|60:0|61:0|62:0|64:0|70:1|71:1|72:0|73:1|77:1|78:1|79:0|80:0|81:1|82:1|83:0|84:1|87:0|88:0|91:1|92:1|96:1|97:1|98:0|99:1|100:0|101:0|103:0|104:0|105:1|106:1|107:1|110:1|111:1|112:1|113:1|114:1|115:0|116:0|117:0|119:0|120:1|121:1|122:0|123:0|124:0|125:0|127:1|128:0|129:1|130:1|131:1|132:0|133:0|134:1|135:1|136:1|137:1|138:0|139:1|140:1|141:1|142:1|143:1|144:1|145:0|146:1|147:1|148:0|149:1|150:0|152:0|153:0|154:0|155:1|156:1|157:1|158:1|161:1|162:0|172:0|173:0|174:1|178:1|180:1|181:0|182:1|184:1|186:0|187:0|190:0|194:1|195:0|196:1|197:1|198:0|201:1|205:1|207:1|208:0|210:1|213:0|225:0|226:0|229:1|232:0|234:1|235:1|237:1|238:0|245:1|248:1|253:0|254:0|255:0|256:1|257:1|258:0|259:1|264:0|267:1|268:1|269:1|270:1|271:1|272:0|273:0|279:1|282:0|283:0|284:1|285:1|286:0|287:1|288:1|289:1|291:0|292:0|294:0|303:1|304:1|305:0|306:0|307:0| -stringPrefs 3:7;release|151:0;|212:3;1.0|223:332;  ¼½¾ǃː??։֊׃״؉؊٪۔܁܂܃܄ᅟᅠ᜵           ???‐’․‧??????? ‹›⁁⁄⁒ ⅓⅔⅕⅖⅗⅘⅙⅚?⅜⅝⅞⅟∕∶⎮╱⧶⧸⫻⫽⿰⿱⿲⿳⿴⿵⿶⿷⿸⿹⿺⿻ 。〔〕〳゠ㅤ㈝㈞㎮㎯㏆㏟꞉︔︕︿﹝﹞?./。ᅠ???�|224:4;high| -schedulerPrefs 0001,2 -greomni /usr/lib/firefox/omni.ja -appomni /usr/lib/firefox/browser/omni.ja -appdir /usr/lib/firefox/browser 15220 true tab

Asked by DanielSprouse 2 years ago

Last reply by James 2 years ago

  • Archived

I get error code wever I try to log into sync on my PC, why can't I log in?

I decided to get Firefox on my Android device because I switched to Firefox on my windows PC. After I logged in on my phone, I got logged off on my PC and it prompted to … (read more)

I decided to get Firefox on my Android device because I switched to Firefox on my windows PC. After I logged in on my phone, I got logged off on my PC and it prompted to sign in to enable sync. Whenever i'd input the 2 factor authentication code it would just tell me that my email "just returned". what does this mean and how can I fix it? my email is a normal Gmail account working perfectly fine.

Asked by Dotan Krispin 6 months ago

Last reply by Dotan Krispin 6 months ago

  • Archived

Was there an Firefox update yesterday? My greasemonkey scripts do not work today.

I play a game on glb.warriorgeneral.com and I have greasemonkey scripts that are made for it. Yesterday morning they were working fine and then when I came back yesterda… (read more)

I play a game on glb.warriorgeneral.com and I have greasemonkey scripts that are made for it. Yesterday morning they were working fine and then when I came back yesterday evening they no longer work and haven't since. My computer was left on so I didn't know if there is some kind of update that happened while I was away. Is there a way to check into this? I tried to disable them and enable them again but still nothing.

Asked by zerfo 4 years ago

Last reply by Seburo 4 years ago