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  • Archived

Suddenly Firefox has stopped working, whether I type the url or hit a bookmark. Why? This is very frustrating

hi about 2 days ago ff stopped working. i type an address into the usual window like i've done a million times, hit enter, and nothing happens. i click on a bookmark… (read more)

hi about 2 days ago ff stopped working. i type an address into the usual window like i've done a million times, hit enter, and nothing happens. i click on a bookmark, the url shows up in the address window, but nothing happens. there are maybe 3 bookmarks that still work, and all the rest are duds. auto-complete still works, but firefox refuses to take to the address. i get a lot of "flash crashes" (thanks, adobe) so i recently updated flash, and that started the problem. this is why i distrust updates. (for the record, i keep current with firefox updates, even though it is still bloatware that uses 2 GB just to run 3 windows. anyway, any help you could offer would be most... helpful! (not sure why my exclamation points are printing as open-brackets, but hey, whatever, that's the internet) thanks, tim

Asked by TIMSPORES 5 years ago

Last reply by John99 5 years ago

  • Archived

Firefox 28 stops responding at Facebook dynamic search.

Whenever I use Facebook dynamic search, Firefox stops responding. This issue also involves writing a new post/comment using the at-sign, which starts dynamic user search.… (read more)

Whenever I use Facebook dynamic search, Firefox stops responding. This issue also involves writing a new post/comment using the at-sign, which starts dynamic user search.

  • Before update from FF27 to FF28 it did not happen. (I use Windows 7.)
  • Safe mode does not help.
  • Clearing cache and deleting Facebook cookies does not help. Neither new profile nor clean install helps.
  • There are no crash reports within Firefox as well as no Windows error logs generated.
  • Other browsers on this computer do not have this problem, another computer with FF28 that I use works well. Firefox 28 on this computer with Ubuntu Linux works.

Edit: I got Firefox not responding even at going through conversations (messages). So I can generalize that any operation at Facebook, during which three "waiting" bars appear, can lead to the not-responding state of Firefox.

Asked by xmrazik 6 years ago

Last reply by John99 6 years ago

  • Archived

Firefox is unbearably slow after updating to version 27

After updating to Firefox 27 all webpages take a few dozen seconds to several minutes to load. When loading a webpage Firefox's status displays "connecting" and the CPU … (read more)

After updating to Firefox 27 all webpages take a few dozen seconds to several minutes to load. When loading a webpage Firefox's status displays "connecting" and the CPU gets maxed out with 95 to 100% of its cycles taking by Firefox.

The computer is older so it is a little slow but Internet Explorer 8 has no trouble opening the webpages and neither do other computers on the LAN so it is not a network issue. I have tried restarting Firefox, disabling add-ons, deleting add-ons, disabling hardware acceleration, restarting the computer, and reinstalling Firefox after wiping every trace of it and its user data from the hard drive and registry.

CPU: AMD Athlon 2800+ 2.08GHz RAM: 1GB OS: Windows XP Home Edition Service Pack 3 32bit


Comments by a forum moderator.
(Modified April 30, 2014 12:11:58 PM BST by John99 ) ~J99
Rather a long thread so I will add some comments here where easily seen.

 Modified June 18, 2014 6:08:41 AM PDT by John99

Asked by hj21c1yg 6 years ago

Last reply by petef 5 years ago

  • Archived

Videos freezing when i watch an episode

i tried watching an episode of Friends on vodlocker & gorillavid & it starts to skip, the video become staticky, changes to green then crashes. (shockwave) also P… (read more)

i tried watching an episode of Friends on vodlocker & gorillavid & it starts to skip, the video become staticky, changes to green then crashes. (shockwave)

also Pandora does the same thing. i listen to a song, it starts to skip, shockwave crash box pops up. i stop the plugin then the tab closes.

i allow Adobe flash to run on the page.

i have no add ons or downloads. i reset firefox yesterday. i'm confused as to whats wrong.

Asked by UserofFirefox2014 5 years ago

Last reply by James 5 years ago

  • Archived

Firefox 49 won't start after installation

OS : Windows 7 x64 I was using Firefox 48.0.2 (x64) - french version. I manually downloaded and installed Firefox 49.0 (x64). After installation, Firefox does not start :… (read more)

OS : Windows 7 x64 I was using Firefox 48.0.2 (x64) - french version. I manually downloaded and installed Firefox 49.0 (x64). After installation, Firefox does not start : - the firefox.exe process is running, using something between 5000 and 65000 Mb of memory - nothing else happens : the process does nothing, using 0% CPU

I've seen this issue : - on several PC's of my organization - after automatic update or manual update - after having deleted my Firefox profile - after having disabled Kasperky Antivirus

I've noticed that the last version of Firefox Developer Edition has the same behaviour : install OK, won't start.

Going back to previous version is OK : Firefox starts again.

Asked by assistance-multi 3 years ago

Last reply by Truckerman 3 years ago

  • Archived

Mozila FireFox system tools 17.54.5468

When we got up this morning my mum had a message on her computer telling her to download Mozila FireFox system tools 17.54.5468 - the message popped up when she tried to … (read more)

When we got up this morning my mum had a message on her computer telling her to download Mozila FireFox system tools 17.54.5468 - the message popped up when she tried to play a facebook game. We clicked it and downloaded it and the computer seemed fine after that (but we did notice something called uniblue was now on her computer). Then i got onto my computer and when i tried to get into yahoo groups i got the same message. I also got a different message when half way thru watching a video on youtube a screen came up saying that the certificates for youtube were invalid or didn't exist. I deleted firefox completely - including the folder in programs (x86) - reinstalled it and i can once again play youtube videos (so far) but i'm still getting a message for Mozila FireFox system tools 17.54.5468 when i try to get into yahoo groups. My question - is 'Mozila FireFox system tools 17.54.5468' a real message from you guys and if its not, does anyone know how i get rid of it? I have Windows 7 and its a desktop if anyone needs to know.

Asked by xarnaye 6 years ago

Last reply by FredMobbing 6 years ago

  • Archived

how do I fix the "shockwave flash" error, causing firefox to lock up, slow, or crash?

continous errors about "shockwave flash", "script has stopped working" etc, causing numerous slowdowns, lock-ups, and crashes. have tried several fixes, but none have wor… (read more)

continous errors about "shockwave flash", "script has stopped working" etc, causing numerous slowdowns, lock-ups, and crashes. have tried several fixes, but none have worked.....please advise

Asked by mgenoves 6 years ago

Last reply by dustymojave 6 years ago

  • Archived

firefox will not start. Cannot end process in task manager

As of this morning, I cannot get Firefox to work. I am using Windows 7. I click to start firefox and it looks like the program starts. It opens a Window with the minim… (read more)

As of this morning, I cannot get Firefox to work. I am using Windows 7. I click to start firefox and it looks like the program starts. It opens a Window with the minimize, maximize, and close buttons but the window contents are blank and the load icon appears. I can minimize and maximize the window but I cannot end the program. If I use CTRL-ALT-DEL, I can see that firefox.exe is running but I cannot end the task by selecting End Process. If I try to start another instance of Firefox, I get a warning box saying "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window."

Nothing I try will end the process.

I uninstalled and re-installed Firefox but the problem persists. I tried doing a fresh install with all previous add-ons and whatnot ignored but it still won't run. I've tried running it with the anti-virus disabled as well as with Windows in Safe Mode but it won't work.

Any ideas?

Asked by SDRobot 12 months ago

Last reply by jscher2000 7 months ago

  • Archived

Firefox 23 uses 1.2 GB of RAM with 4 tabs open!

I just checked task manager, since my computer was running a bit slow, and found firefox to be using nearly 1.2 GIGABYTES of RAM, with only 4 tabs open + Chatzilla for IR… (read more)

I just checked task manager, since my computer was running a bit slow, and found firefox to be using nearly 1.2 GIGABYTES of RAM, with only 4 tabs open + Chatzilla for IRC. I have Skyrim running at the same time, and it is using LESS RAM than Firefox is!

I've tried disabling plugins, to the point where I only have the Flash and Adobe PDF ones running, I had to disable the plugin container since it crashes repeatedly (Usually at least once every couple of days). I tried using the "Free Memory" options in about:memory, and they do literally nothing to reduce the RAM usage. It's normally between 400 and 600 MB (Which is still insanely excessive for a browser). Closing Chatzilla only reduces the RAM usage by about 10-15 MB, so it doesn't seem to be the problem.

How in the name of all that's sacred is a browser using more RAM than a modded version of Skyrim?


Comment by a forum moderator.
This is a popular thread with over 10000 views. By all means scroll through and read it for useful tips & information. If however you have your own problem See

  1. My comment about telemetry in post-524332and consider turning that on.
  2. My post 510510 & use special link and start your own thread.
  3. (2nd edit 21Jan2014) Also note some related questions with solutions found after they started a new thread
    /questions/982539 the addon no script was apparently causing 1GB of memory use.
    /questions/980440 a workaround was to tweak the pref Browser.sessionhistory.max_total_viewers to improve the memory issue

Asked by r.helsdon 6 years ago

Last reply by John99 6 years ago

  • Archived

Firefox crash

It crashes whenever I try to look at my Facebook updates (scrolling down), happened only recently when I updated to FireFox 38 crash ID's so far: bp-06ff23ef-5ee7-4f5a-84… (read more)

It crashes whenever I try to look at my Facebook updates (scrolling down), happened only recently when I updated to FireFox 38

crash ID's so far: bp-06ff23ef-5ee7-4f5a-84b7-6f2632150622

d36b0c3b-a98f-433b-b75d-8264146cb188

b3474d0a-eb4d-405e-ab4a-5113cb7e6765

bp-e8ab022b-40dd-4dd7-bd85-ef56c2150615

bp-5dfbdbce-fd3b-475e-8dd3-cc0542150615

bp-d4236d3f-5c4e-454c-b01f-aa97a2150615

Asked by FFUser2015ll 5 years ago

Last reply by David (satdav) 4 years ago

  • Archived

Is Firefox 53 the cause of Windows freezing?

Since two weeks or so, whenever I'm (also) running Firefox 53, all over sudden my whole pc freezes: nothing works anymore, no mouse, no task manager, nothing. FF does not… (read more)

Since two weeks or so, whenever I'm (also) running Firefox 53, all over sudden my whole pc freezes: nothing works anymore, no mouse, no task manager, nothing. FF does not create a crash report (doesn't get a chance to do so) All I can do is a hard reset. This does NOT happen when I'm not using FF. (Sometimes I get a warning that Firefox has stopped, but then it keeps running, so probably one of extensions or add-ons has failed.) I have a stand alone, always fully updates Windows 7 Pro SP1 x64 pc. SFC /scannow was ok, CHKDSK had to repair errors in the volume bitmap, and memtest86+/8 passes came clean. I cleaned up FF and am now only running one extension.

There can be three causes: 1. Firefox 53 2. Extension(s) 3. Windows (latest updates) 4. Other/unknown

I generated a memory report, which is abracadabra to me, but I it points out what's wrong and someone can explain what to do. But how can I post the memory-report.json.txt?

Asked by wwwaste 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Firefox crashing all the item (via multiple ways)

Hello all, I am using the latest Firefox on a Windows 7 32 bit machine. Unfortunately Firefox has been running very unstable for the last couple of weeks. Below I descri… (read more)

Hello all,

I am using the latest Firefox on a Windows 7 32 bit machine.

Unfortunately Firefox has been running very unstable for the last couple of weeks. Below I describe some of the problems:-

-Hanging momentarily ie. cannot click on links - Getting black patches on pages - Pages suddenly started to flash quickly

Things I have done to alleviate the problem

- Have refreshed and reset to default settings. - Have disable hardware acceleration in options - Have uninstalled graphics card driver (ATI), removed card completely and been running with embedded Intel graphics.

Unfortunately none of the above have solved the problem. Please also note I have a couple of addons installed but been running the same configuration on a 64 bit Windows 7 machine and everything works ok.

Willing to send crash reports, I would greatly appreciate it if someone could help.

Kind regards,

Kyprianos

Asked by akis73 2 years ago

Last reply by davidspriggs 2 years ago

  • Archived

Need to uninstall totally and forever Firefox due to serious pc issues since the last update

firefox latest update has destroyed my laptop performance, have had to boot from windows recovery and no window fix repairs the damage. anyone any ideas what I can do to … (read more)

firefox latest update has destroyed my laptop performance, have had to boot from windows recovery and no window fix repairs the damage. anyone any ideas what I can do to resolve the issues? I have tried system restore but that does not work either

Asked by neilbowls 8 months ago

Last reply by RobertJ 8 months ago

  • Archived

Firefox not functioning right

Yesterday I had to reinstall Firefox as it did not exist......completely gone.....so I did a new install Now the issue is and has been is I load Firefox and sometimes I c… (read more)

Yesterday I had to reinstall Firefox as it did not exist......completely gone.....so I did a new install

Now the issue is and has been is I load Firefox and sometimes I cannot even access anything from the address bar it just sits there.

Its kinda hit and miss I can click on a tab and sometimes my favs are there and its all good. Seems like its doing its own thing..........no no we dont want that :)

What are your suggestions?


Thanks, Natalie

Asked by Starzcast 1 year ago

Last reply by Pj 1 year ago

  • Archived

plugin check not working

The Firefox plugin checker is reporting "vulnerable - Update Now" for my Java Deployment Toolkit 7.0.510.13. and Java(TM) Platform SE 7 U51 plugins. The 'update now' link… (read more)

The Firefox plugin checker is reporting "vulnerable - Update Now" for my Java Deployment Toolkit 7.0.510.13. and Java(TM) Platform SE 7 U51 plugins.

The 'update now' link takes me to the Java download page which invites me to download the latest Plugin 7.51. but i already have 7.51 installed so the plugin checker is incorrectly displaying "vulnerable - Update Now". I have had 7.51 installed since January 17th and run the plugin checker on a weekly basis so i'm not sure why it has suddenly decided that this is a vulnerable plugin.

I am running Firefox 28.0 on Windows 7

thanks ...

Asked by richlaughlin 6 years ago

Last reply by AliceWyman 6 years ago

  • Archived

How can I change Firefox so I can do the Recaptcha to get my mail at Yahoo?

Every time I go to Yahoo.com and try to sign into my mail accounts, I get the Recaptcha. It may ask me to click on all cars in the pictures. When I do that I notice the… (read more)

Every time I go to Yahoo.com and try to sign into my mail accounts, I get the Recaptcha. It may ask me to click on all cars in the pictures. When I do that I notice the "Continue" button is superimposed on the pictures of the cars and then when I try to click on the "Continue" button, I get a circle with a diagonal slash mark through it. Yahoo won't help me with this until I pay money. This problem started when their pay for phone tech program started. Please help!

Asked by Lisette22 1 year ago

Last reply by cor-el 1 year ago

  • Archived

How can I stop the "Firefox has stopped working" window from appearing?

Sometimes Firefox actually stops working and "pop-up" window appears with the message "Firefox has stopped working". I have a process that continually monitors FF which i… (read more)

Sometimes Firefox actually stops working and "pop-up" window appears with the message "Firefox has stopped working". I have a process that continually monitors FF which is running a GM script 24/7 and when it spots that FF has stopped working it aborts the process and restarts FF. Unfortunately the pop-up window doesn't go away and the old process is still seen in the mix. If I manually click on the stop program button in the window then the new FF process also seems to die. If I close the window using the X button then I have a FF ghost process that won't stop. How can I stop the window from appearing?

Windows 7 FF 30.0 GM 2.0

Asked by John48 5 years ago

Last reply by guigs 5 years ago

  • Archived

Firefox freezing showing frozen image of recently viewed flash objects, and repeatedly crashing

Firefox repeatedly freezes after 30 minutes or so of use, and strangely when freezing it shows a blank page but with freeze frames recently opened YouTube videos and othe… (read more)

Firefox repeatedly freezes after 30 minutes or so of use, and strangely when freezing it shows a blank page but with freeze frames recently opened YouTube videos and other flash objects, although it may not be all specific to flash. I can't remember exactly but there may have been some non-flash things showing too, but as far as I'm aware it was flash. It keeps doing this repeatedly and finally crashes. If I could give a number of how many times I've had to go through these repeated crashes, they have happened about 500-1000 times in the last 6-ish months. I can't go a day without them. They happen numerous times a day.

And here's the bit that stumps me. I've did the normal extension troubleshooting procedure, but even when every single plugin has been disabled at one point, it still crashes, so no extension can be the problem (also these crashes started about a year ago and the plugins and extensions hadn't been causing many problems before then). I also tested plugins, disabling any I didn't need and thought could be causing a problem, but it still crashed. I have even uninstalled and reinstalled flash, and updated it numerous times in the hope that the crashes would stop. But they haven't. I have EVEN switched from Firefox Beta (which I was in when it started) to Firefox (which still caused crashes) and now to Aurora, which, as you guessed it, STILL causes crashes. I can be on any page at all and it will crash. I have sent hundreds and hundreds of angered crash reports, no update or fix has been given that has helped the problem. I'm pretty desperate for answers at this point.

Below are all the crashes that have happened this month.

bp-3cf15d06-0af3-4c27-af30-fab682140408 08/04/2014 5:24 PM
bp-993c4891-3988-4041-900c-a229c2140408 08/04/2014 2:46 PM
bp-60010b1f-0c6c-4c5a-bd55-306962140407 07/04/2014 8:37 PM
bp-224b5e85-e936-413c-bf51-4bf6b2140406 06/04/2014 8:58 PM
bp-hr-20140406-d20e5ab4-457e-41d5-86b6-f9da20581a1c 06/04/2014 8:38 PM
bp-3a88b0a5-9c23-4f5e-a0b9-47ff62140405 05/04/2014 8:05 PM
bp-d9ee2ea8-de92-4e3a-8ae7-d36492140405 05/04/2014 11:37 AM
bp-ba89ab53-3934-4909-9e5e-70d492140404 04/04/2014 11:11 PM
bp-2555d35d-d58f-4460-bff3-02d3c2140404 04/04/2014 9:19 PM
bp-ccc842cb-eeb1-4897-8115-3577b2140403 03/04/2014 11:27 PM
bp-fefea139-37c7-476e-924b-eddbc2140403 03/04/2014 4:25 PM
bp-hr-20140402-e73f3f8f-bed7-4ae0-b8e2-821a73ab9520 02/04/2014 6:31 PM
bp-5c00902a-526c-4b76-95df-a08dc2140401 01/04/2014 10:45 PM
bp-4d355b0b-0701-4870-bf26-fbd732140401 01/04/2014 5:39 PM

(If you find these on Mozilla crash stats, beware of strong language in the user comments. I was pretty angry when they happened.)

Please help, thanks.

Asked by SpikeballUnion 6 years ago

Last reply by Wayne Mery 5 years ago

  • Archived

Problem loading page, but after close out browser, reopen, can open that page

I have been having trouble opening many web pages on Mozilla Firefox. Eventually I get the dreaded "The Connection was Reset." I have tried updating the browser, resettin… (read more)

I have been having trouble opening many web pages on Mozilla Firefox. Eventually I get the dreaded "The Connection was Reset." I have tried updating the browser, resetting Firefox, disabling extensions, opening in Safe Mode, but these do not work. The only thing that seems to work is if I close out the browser completely, reopen it again, go to this same web page again and it will open. Please help. It is very frustrating to have this continually happen. Many web pages open right away, but many have this same problem on my PC. I have updated to the latest version at the moment, 33.0. I have a Dell PC running Windows XP. Any assistance would be greatly appreciated. I'd rather not have to start using Internet Explorer. Thanks for your help. This even occurs when I go to update Firefox. No data is transmitted. So I quit Firefox, reopen it, and then the download works.

Asked by roygbiv28 5 years ago

Last reply by FredMcD 5 years ago