Firefox Support Forum

at work we use a proxy network with authentication ONLY with the firefox browser i have proxy problems. I see the page access denied by the proxy server, the only solution is to close and open the application.

Malwarebytes interrupted with a pop-up alert saying Firefox was trying to connect to IP address

167.71.99.170 (https://urlhaus.abuse.ch/url/348428/),

which apparently might be bad?

Interestingly, the above urlhaus link initially reported the hit on the IP address per a Pascal Geenens (@geenensp on twitter) who writes for a security blog at

Thanks to any and all who might be able to help!

-Log Details- Protection Event Date: 6/4/20 Protection Event Time: 4:18 PM Log File: 920f76a0-a6a0-11ea-9633-00ffc7e81200.json

-Software Information- Version: 4.1.0.56 Components Version: 1.0.920 Update Package Version: 1.0.25022 License: Premium

-System Information- OS: Windows 10 (Build 18362.836) CPU: x64 File System: NTFS User: System

-Blocked Website Details- Malicious Website: 1 , C:\Program Files (x86)\Mozilla Firefox\firefox.exe, Blocked, -1, -1, 0.0.0

-Website Data- Category: Trojan Domain: IP Address: 167.71.99.170 Port: 443 Type: Outbound File: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

(end)

For the last at least 25 releases, FF has gotten continually more hostile to someone like me who is visually impaired. I had read that FF was going to stop using the hamburger for menus because screen readers couldn't process it. That has not happened. Hamburgers, paper airplanes, icons instead of text, triple dots, and selector switches to turn settings on and off are all anti-accessibility. I don't like any of those features anyway. What is wrong with words like, "Menu," "Submit," or "Send"? This has been getting worse and worse over time. I don't know if the developers for FF are simply oblivious to the problems that they are causing or if they know but don't care. Gmail is worse but it seems like FF is following Google. What a horrible thing to do for accessibility, among other things. At least, though, Gmail on my phone can use the pinch technique to make the text larger. Firefox on my Android phone will not allow that. I cannot enlarge text in any window in the native FF phone app. This anti-accessibility is to pervasive it seems deliberate. Why is this being done????

This has happened several times over the last few weeks. I'll be using Firefox with 8-12 tabs open, or even far less, and then suddenly I cannot select any of the tabs. I click on them, and nothing happens. Video and audio will keep playing, but I cannot select anything.

So at this point I quit it, it closes fine, and when I launch it again it prompts me to either start in safe mode or to refresh. I have to restart the PC to get it to launch Firefox normally again.

The only extension I use is uBlock origin.

I have tried to Clear Cookies and Site Data repeatedly in Standard, Strict and Custom modes with no success and repeated that test when trying to uncheck Delete cookies and site data when Firefox is closed. Incidentally this problem began occurring when Firefox offered me the opportunity to use DNS Over HTTPS. I Like using DNS over HTTPS although it may very well be that hackers and info miners (Phishing) do Not like this new firefox setting and have adjusted their cookies into Permanent SOLs. Google hires hackers for many things. How can you help me you ask? Please repair the problem.

Every time I download a new release of Firefox (win64 german), I check the downloaded file at virustotal and check the hashes published under http://releases.mozilla.org/pub/firefox/releases/<Version>, e.g. http://releases.mozilla.org/pub/firefox/releases/78.0.1/SHA256SUMS Up until release 77.0 the hashes matched but for 77.0.1 and also the current release 78.0.1 the hashes do not match, neither SHA256 nor SHA512. For "win64/de/Firefox Setup 78.0.1.exe" the SHA256 hash should be 56cff68e3f0cb76a6404d675f7e1bacc40ebaba7bbb5cadcb4950378656ab0a6 but the calculated hash is 8e69755f257aba44b6bbe5079e17f3bff8b62ddc27de9e1c479686e9ad871dfb When checking at virustotal, the file is recognized as scanned before and the displayed hash is the one I calculated, so at least my downloaded file is equal to the file other persons downloaded. Could it be that since v77.0.1 the published hashes are incorrect?

I just starting using Firefox, and I've installed it on a Mac Laptop, a Windows Desktop, an iPhone, and an iPad.

Each install is logged into the same Firefox account, and each install began with the same set of bookmarks.

Now, when I add or remove a bookmark on one device, it's not syncing to any other device. I've tried this on several devices. I've tried manually clicking the "sync" icon on each device to try to kick it into working.

How can I fix this?

My Firefox Browser deleted itself somehow and microsoft edge took over as the default browser. I clicked on the browser in my task bar and a grey error box came up and said the short cut needed to be removed because foxfire.exe was not found. Then on my desktop I had a new folder called "Old Firefox Data".

I had a issue yesterday where I downloaded 2 Viruses (in a zipped folder) off the firefox secure transfer app because I thought it was a contract for work. My virus scan software removed the 2 trojan viruses and corrected the unauthorized changes to my computer.

How did the entire Firefox.exe disappear? Do I still have a problem? Thanks in advance!

Since downloading the latest version, the browser stops functioning after the first site. It won't even allow me to quit, without the 'force quit'. Plus, while in the first site (my local newspaper) it stops recognising key strokes and mouse clicks. In fact, everything stops working.

I'm sending this through Chrome.

Any fixes?

Thanks, Stan Nikolic

At the top right hand corner of the page at https://support.mozilla.org/, you can find Help When you type a character in the "Find" box, the page layout changes automatically to search for help articles, but the In this case, the page transitions in the middle of the character conversion process, so you can't enter characters correctly. For example, if you type "印刷"="print", the page will transition to the first letter of "い"="i", and the content of the page will be displayed as It is not converted to "い"+"んさつ"="i"+"nsatsu". I'm having trouble finding the right help.

translate by DeepL.com

https://support.mozilla.org/ のページ右上にある［ヘルプを探す］に文字を入力すると、自動的にページのレイアウトが変わりヘルプ記事を検索するが、この際、文字変換の途中でページが遷移するため、正常に文字入力ができない。 たとえば「印刷」と入力した場合、最初の文字「い」の時点でページが遷移し、入力内容は「い＋んさつ」となってしまい変換されない。適切なヘルプを探せなくて困ってしまう。

We provide a free adblocker to our customers. In previous versions of FireFox we could install the extension with our provided MSI installation file. But with the recent updates to FF, it no longer works. What do we need to add or do in order for the MSI to continue to work?

When I open Firefox, I receive the following: Firefox can’t find the file at jar:file:///C:/Program Files/Mozilla Firefox/browser/omni.ja!/chrome/en-US/locale/branding/browserconfig.properties. I have seen the help that suggest I go to "about:config" and the browser.startup.homepage, which I have done. But the suggestion doesn't state what I should do once there. What do I do to the browser.startup.homepage?

I am unable to login to firefox accounts .

I have the correct Email and Password, but it keeps asking me for the conformation code sent to the email for login, but i dont have access to the Email as the password is saved in sync server.

I mean the Lockwise Sync server. No i don't have any device currently logged in to Sync. I recently Formatted my PC, So all files for password manager were lost(I synced the logins to the server before formatting my pc hoping that the Login id and Password for the Accounts would be enough to retrieve them ) and am trying to retrieve the logins.

No luck with the login links i can login but cannot change anything in the settings, it says :

" NOTE: Before you can view or make changes to this section, you will need to verify your email address. "

So any way i try it is asking for the conformation code sent to my Email address Whose password is stuck in my sync server.

So its like

Need Help ASAP Please.

After a successful 2-way TLS handshake, I was able to browse my website for 1-2 times, subsequent requests failed with the "Secure Connection Failed" message and there is no error code to understand what the error is. In Network tab, it showed that Firefox didn't send the request to the web server (request_not_make_to_webserver.png). In Console tab, there was a message of "This error page has no error code in its security info" (console_show_no_error_code_msg.png). There is no issue to connect to my website using Chrome.

Did anyone face this issue before? What could be the cause for such problem?

Thanks, Tuan

Hi, my firefox started to crash regularly for a few months. I have seen it crash while on idle, while changing tabs, while opening ne tabs... i.e. no repetable pattern. Morever, I couldn't figure out the reason since all the crash reports turned different reasons for each crush. It has now become hourly crashes which really started to affect my workflow. Could you please help?

Latest crush reports: Report ID Date Submitted bp-4c03cc23-f6bf-4abd-a5b0-3a1ff0200708 08/07/2020, 13:27 bp-74dbd9b4-40b9-47b5-9387-f6d8e0200708 08/07/2020, 13:27 bp-d1cbf208-6c0d-44f1-95f2-a8aec0200708 08/07/2020, 13:27 bp-813c83c1-c29a-4103-84b5-5e68d0200708 08/07/2020, 13:27 bp-29f78130-e294-4fcd-8720-5b8010200708 08/07/2020, 13:27 bp-2e6980b2-b53e-473a-b9e3-9e1ee0200708 08/07/2020, 13:27 bp-363a7969-8b98-43ea-a26b-f32350200708 08/07/2020, 13:27 bp-df78d49e-6209-4a7e-96c9-533e90200708 08/07/2020, 13:27 bp-4d388808-7043-440e-b7a3-d29b60200708 08/07/2020, 13:26 bp-aa3c3296-6b5d-4300-a441-4a6890200708 08/07/2020, 13:26 bp-007af789-587d-45df-87f8-da78c0200708 08/07/2020, 13:26 bp-0f5a3710-3098-4d73-ace8-c1df10200708 08/07/2020, 13:26 bp-fc10b542-d37d-4ca9-8a54-0acf50200708 08/07/2020, 13:26 bp-2eb3fafe-370e-4145-bda4-acc120200702 02/07/2020, 10:30

Hi! I've switched to Firefox quite recently and I love pretty much everything about the browser. The only problem I've been experiencing is that whenever I try to print a page the whole browser crashes. I've tried removing all the settings for printing in prefs.js but that didn't seem to help in any way and the crashes don't turn up in the about:crashes tab. Has anyone else been experiencing this and perhaps knows how to fix it?

After updating this morning (I'm not sure if firefox was upgraded at this point) and restarting my computer firefox now exhibits a strange behavior. Every page I open it automatically scrolls through every scroll bar on the page. Thankfully most pages have only the one, down. However, if I get on a page with lots of iframes it will automatically scroll through each one of them in turn as well as scroll to the bottom of the page. I can't seem to interrupt this process until it's completed. Once it's done I can scroll back to the top, or correct any horizontal/vertical iframes and continue on as normal.

I've followed the instructions at https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems to no avail. I've opened firefox in windows as well and it doesn't seem to have this behavior. I've started in safe mode and it still does it. I manually turned off each plugin as well one by one and still, this problem persists.

For reference: Kernel version: 5.7.7-arch1-1 application.architecture: x86-64 application.buildid: 20200701193652 application.version: 78.0.1

I extremely triggered of this extremely incomfort Mozilla support. Recently I log in in f****n@ya.ru account and wrote a 2 massages to one of users. Now I want to log in and see are my massages answered and see THAT: "The email used with this Firefox Account is already linked in another profile.", "This account is not active. Please contact an administrator if you believe this is an error". contact the administrator - WHERE is administrator email or ANYTHING that give me a possibility to contact him?! In any non-extremely uncomfort site there's will be a link in "contact an administrator" for I'm not be forced to turn the world upside down in search of this administrator. But there's no link. Ok, I find "contact" button, see standart "contact" page for big companies with large text instead of 1-3 emails, Ctrl+F "administrator" - no matches. WHO should I contact if I have this problem, why this site so intricate?!! Why it's saying "CONTACT administrator" without GIVING CONTACTS of administrator?!! Why can't I log in my account?!!