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  • Archived

Can't log in my Firefox support account

I extremely triggered of this extremely incomfort Mozilla support. Recently I log in in f****n@ya.ru account and wrote a 2 massages to one of users. Now I want to log in … (read more)

I extremely triggered of this extremely incomfort Mozilla support. Recently I log in in f****n@ya.ru account and wrote a 2 massages to one of users. Now I want to log in and see are my massages answered and see THAT: "The email used with this Firefox Account is already linked in another profile.", "This account is not active. Please contact an administrator if you believe this is an error". contact the administrator - WHERE is administrator email or ANYTHING that give me a possibility to contact him?! In any non-extremely uncomfort site there's will be a link in "contact an administrator" for I'm not be forced to turn the world upside down in search of this administrator. But there's no link. Ok, I find "contact" button, see standart "contact" page for big companies with large text instead of 1-3 emails, Ctrl+F "administrator" - no matches. WHO should I contact if I have this problem, why this site so intricate?!! Why it's saying "CONTACT administrator" without GIVING CONTACTS of administrator?!! Why can't I log in my account?!!

Asked by Титан 2 2 years ago

Last reply by Kiki 1 year ago

  • Archived

Clearing chace on refresh not working anymore

Hi, I'm a web designer, I love firefox for develop my projects, one of the things that I love is that when i change a property value and I reload the page (F5) file css a… (read more)

Hi,

I'm a web designer, I love firefox for develop my projects, one of the things that I love is that when i change a property value and I reload the page (F5) file css are ever updated,

Only in some cases with .js files I had to use ctrl+F5,

but now every modify I do then I hat to use ctrl+F5, why??

Asked by Alessio Paoletti 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

bycelebian

hi, i'm following a lot of guides to get rid of bycelebian.com redirect (at every pc startup a firefox session appears with a random page redirected from the bycelebian.c… (read more)

hi,

i'm following a lot of guides to get rid of bycelebian.com redirect (at every pc startup a firefox session appears with a random page redirected from the bycelebian.com website) but without success.

how can i remove this odd firefox calamity?

thank you!

Asked by barbatil81 2 years ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox settings

Every couple of months I will start up my computer and find all my settings have changed and my Firefox add-ons are gone. I was not able to discern why but I made some c… (read more)

Every couple of months I will start up my computer and find all my settings have changed and my Firefox add-ons are gone. I was not able to discern why but I made some changes in the configuration and got the text size back to what I wanted. This time it happened none of those configurations changed but I still had changed text size. I refreshed Firefox and found my add-ons immediately were reinstalled even though they were shown to be working when I checked my browser settings. One of the add-ons was Yahoo Mail ad blocker. I have used Yahoo Mail for years. Recently they have tried to make changes in my mail display to where I am being forced to go ad-free and upgrade to a mail subscription. After this most recent challenge to my computer setting, I am beginning to think Yahoo is disabling the Yahoo Ad Mail Blocker to get me to go to their subscription. Either that or Microsoft is challenging me to use their browser. It is like their is a war going on to win the internet. I miss the old Internet. Is there anything that can be done so my settings don't get hijacked?

Asked by grmapeg 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox starting automatically with windows

Firefox is starting automatically after I am restarting my Desktop with www.bing.com as default Home page. But I have selected the default Firefox Home page in options. … (read more)

Firefox is starting automatically after I am restarting my Desktop with www.bing.com as default Home page. But I have selected the default Firefox Home page in options. I have configured the related about:config option but that didn't help .

Asked by kumar_snehashis 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Unable to process the backup file

Hello I have a problem when restoring the file from one computer to another, when I want to restore it it gives this error "Unable to process the backup file". I have bee… (read more)

Hello

I have a problem when restoring the file from one computer to another, when I want to restore it it gives this error "Unable to process the backup file". I have been looking for some program that allows me to unzip or remove the data or repair.

I have consulted many forums and videos and I cannot know if the failure is irreparable or is there any way to get the information I have consulted this page but it does not finish working https://www.jeffersonscher.com/ffu/bookbackreader.html

"File name: bookmarks-2020-07-24_1163_gm8tLHmdNSoVAHsxUPQZAg==.jsonlz4; Size: 137303; last modified 24/7/2020 9:46:12 (failed JSON parsing: SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data)"

Can anybody help me?

thanks,

Asked by sdiaz.anunzia 2 years ago

Last reply by cor-el 1 year ago

  • Archived

The browser is crashing/freezing

So every once for a while the firefox is freezing even with only 1 tab, its after i reinstalled windows 10 pro x64 and also little before but it wasnt bad as is it now. T… (read more)

So every once for a while the firefox is freezing even with only 1 tab, its after i reinstalled windows 10 pro x64 and also little before but it wasnt bad as is it now.

Thank you!

Asked by Nico 2 years ago

Last reply by FredMcD 1 year ago

  • Archived

script not responding: chrome://browser/content/browser.js:3367

How do I get rid of this error message as it just hungs the firefox browser. Firefox used to worked before and not it is just as slow or worse than the old Internet Expl… (read more)

How do I get rid of this error message as it just hungs the firefox browser. Firefox used to worked before and not it is just as slow or worse than the old Internet Explorer. I did the refresh and it does give you a sort off cleaned up instance and then as time go through, its back again. And yes, Firefox is my default browser.

Asked by ronbo2000 2 years ago

Last reply by cor-el 1 year ago

  • Archived

"Unable to load file" Google Docs file, specifically when logged in.

The document in question: https://docs.google.com/document/d/1HZqJp4K6fueOxABqbgl9KafdtZOJUe8jkU6E42hDXc8 So I've been having this issue where this page refuses to load p… (read more)

The document in question: https://docs.google.com/document/d/1HZqJp4K6fueOxABqbgl9KafdtZOJUe8jkU6E42hDXc8

So I've been having this issue where this page refuses to load properly. I've tried incognito mode without any extensions enabled, and it seems to work there, but after some additional investigation today I've discovered that it's specifically when I'm logged into my google account that the error appears. To test this, I logged into my account in an incognito window, and the document started throwing the same error again. Logging out actually makes the document work as intended, no error.

Since this doesn't happen on Chrome (I can be logged into my account and load it just fine), I figured I'd post this here asking for potential answers. Again, this happens without any extensions loaded in incognito.

I've also deleted my google cookies without any extensions enabled, then logged back in. Same effect.

Asked by WolfHero 2 years ago

Last reply by FredMcD 1 year ago

  • Archived

hi Firefox brozer does not work ?!!§

Hi firefox does not work and it clashes with 1 Password ? please help me get firefox up and going again as I have been very satisfied with firefox for many years but now … (read more)

Hi firefox does not work and it clashes with 1 Password ? please help me get firefox up and going again as I have been very satisfied with firefox for many years but now must look into changing browzer if this cant be solved ASAP

Asked by Ann-Brit Tangstad 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

ebay fails to load correctly

hi. recently I have found that I can't load ebay correctly on Firefox, it loads fine on Edge. Other websites appear OK. I don't know how to describe the appearance - ther… (read more)

hi. recently I have found that I can't load ebay correctly on Firefox, it loads fine on Edge. Other websites appear OK. I don't know how to describe the appearance - there are no images, only various numbered headings, and highlighted links.( I have taken a screenshot, but don't know how to save it in a format that can be loaded on to this page!). It has only been a problem for a few days. What to do??

Asked by knmcbride 2 years ago

Last reply by cor-el 1 year ago

  • Archived

Firefox crashing when loading new web pages

Hello, For the past several weeks, Firefox keeps crashing randomly when loading new web pages. It shuts down the whole browser window, not just a particular tab at a time… (read more)

Hello,

For the past several weeks, Firefox keeps crashing randomly when loading new web pages. It shuts down the whole browser window, not just a particular tab at a time. In the past few days, it has also started to crash when a web site has already been loaded.

I have deleted all history and have only kept my bookmarks and the following extensions but it still keeps crashing: - Facebook Container - Ghostery - Privacy Ad Blocker - LastPass: Free Password Manager - uBlock Origin

I also have two disabled extensions. Not sure if they would affect anything?

Is my next step just uninstalling and reinstalling all extensions? Please let me know what else I could try!

Thank you in advance!

Liz

Asked by mariliis.ott 2 years ago

Last reply by FredMcD 1 year ago

  • Archived

Sorry. We’ve locked your account. The confirmation email we sent to xxxxx@gmail.com was returned.....

attempting to login to Firefox sync I'm told the system has just locked my account - which is odd because I just logged in with the account to log this issue. Message is… (read more)

attempting to login to Firefox sync I'm told the system has just locked my account - which is odd because I just logged in with the account to log this issue. Message is : "Sorry. We’ve locked your account.

The confirmation email we sent to xxxxxx@gmail.com was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account."

There is nothing wrong with my gmail account either - I checked gmail is not bouncing mail back sent to my address.

Asked by BlackWeta 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

tapufind virus

I have twice now been infected with the tapufind redirect virus. I'd like to know how to protect myself or safely remove it with a recommended software if it happens agai… (read more)

I have twice now been infected with the tapufind redirect virus. I'd like to know how to protect myself or safely remove it with a recommended software if it happens again. I have refreshed my firefox each time and that seems to fix it, but it has come back so.....

Asked by horse4shu 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Need Firefox to be default browser in 2020

Microsoft/Windows 10 has removed Firefox from their list of potential default browsers. Most information answering "how to make Firefox my default browser" is out of date… (read more)

Microsoft/Windows 10 has removed Firefox from their list of potential default browsers. Most information answering "how to make Firefox my default browser" is out of date as the information says to go to where Microsoft Edge is noted as the Windows 10 system's choice of default browser, then to click on that and choose Firefox from the choice dialog box. Sadly Firefox is no longer in that choice dialog box. Please advise, thanks.

Asked by Gina Kay Landis 1 year ago

Last reply by AliceWyman 1 year ago

  • Archived

Firefox running in the background every time I start up my PC

Every time I start up my PC I can find a firefox.exe process in the task manager that uses 40-50% of CPU and I have to terminate the process manually every time. Firefox … (read more)

Every time I start up my PC I can find a firefox.exe process in the task manager that uses 40-50% of CPU and I have to terminate the process manually every time. Firefox is not enabled in my startup so I don't know what causes that process to show up and use that much of my CPU (note: an opened firefox browser with multiple tabs only uses around 5% of CPU just for reference)

Asked by kemal.kuduz 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Memory Being Sucked Up

I have found a strange thing happening. I tested it several times and it is always this. When I open ALL HISTORY and then also choose something on the left (like a mont… (read more)

I have found a strange thing happening. I tested it several times and it is always this. When I open ALL HISTORY and then also choose something on the left (like a month, say JULY), then r-click and choose DELETE, Firefox begins to suck up all my RAM, as high as 3GB of RAM, my PC has 4GB total. So at this point, PC becomes almost unusable. If I close HISTORY and then click to close Firefox, nothing happens. So I was wondering if anyone else ever reported a similar issue. Only happens in Firefox, only when I do the steps listed. Otherwise Firefox works fine. FYI, I just now did the upgrade to 80.0, don't know if this will resolve issue or not, haven't tested yet.

Asked by QuiGonJohn 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

icelandsue.com

For the pass few weeks everytime I search this data harvesting website icelandsue.com tries to lead me to spam shopping sites. It was downloaded on to my hard drive furth… (read more)

For the pass few weeks everytime I search this data harvesting website icelandsue.com tries to lead me to spam shopping sites. It was downloaded on to my hard drive further Firefox.exe

I've tried everything to get rid of it my current security provider blocks it but I want some way to get rid of it altogether.

Asked by TheGoddess 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago