Showing questions tagged: Show all questions

Questions about Firefox software for corporate approval

With security concerns on the rise, our company has required that all software installed on their systems go through an approval process. As part of that approval process… (read more)

With security concerns on the rise, our company has required that all software installed on their systems go through an approval process.

As part of that approval process, they want to know the following:

  • Is the software signed by a trusted third party?
  • Is the software downloaded from a US hosted facility?
  • Does the software perform call backs to the software maker?

Thank you!

Asked by mrmuffin10 2 weeks ago

Last reply by Andrew 2 weeks ago

Random tab crashes

Hello! For the past few days my Firefox randomly crashes, specifically - tab crashes. Sometimes it is local news website, there was one fullscreen video that crashed that… (read more)

Hello!

For the past few days my Firefox randomly crashes, specifically - tab crashes. Sometimes it is local news website, there was one fullscreen video that crashed that tab 2 times, and even YouTube tab has crashed.

If it helps, here is last few crash reports: bp-8aa70181-48fc-4c64-a45e-615130200612 bp-1f78d4a1-c489-4e46-bd7e-11b950200612 bp-05cb6a6c-8863-43ca-a395-d509d0200612 bp-46c4dd28-10bc-4015-8ea9-89fd80200612 bp-4b4186f4-6ee9-4bf0-96e9-3331c0200612 bp-986950ea-39d9-4cb5-84d6-1a7460200612 bp-90d58c69-469e-4af4-b861-c41940200612 bp-70ab3d45-0433-42d8-acd7-7700b0200612 bp-d1bb4768-61bc-4a2e-98c7-40c810200612

Asked by Kareivis 3 weeks ago

Last reply by FredMcD 2 weeks ago

How can I return to the previous password set up?

Hello The original built in password manager that Firefox had has changed again. It originally changed late last year. Then i returned to the previous password manager … (read more)

Hello

The original built in password manager that Firefox had has changed again. It originally changed late last year. Then i returned to the previous password manager by following instructions in this link:

https://prod-tp.sumo.mozit.cloud/en-US/questions/1271509#question-reply

However this solution no longer works. How can i get back to the previous password manager, when it was displayed in a row of columns headed 'Site' 'Username' 'Password' 'Last Changed.' Now once again it is just one long column.

I look forward to hearing from you.

Thanks

Asked by dj1dci 4 weeks ago

Last reply by McCoy 3 weeks ago

Why is FF so set against accessibility?

For the last at least 25 releases, FF has gotten continually more hostile to someone like me who is visually impaired. I had read that FF was going to stop using the hamb… (read more)

For the last at least 25 releases, FF has gotten continually more hostile to someone like me who is visually impaired. I had read that FF was going to stop using the hamburger for menus because screen readers couldn't process it. That has not happened. Hamburgers, paper airplanes, icons instead of text, triple dots, and selector switches to turn settings on and off are all anti-accessibility. I don't like any of those features anyway. What is wrong with words like, "Menu," "Submit," or "Send"? This has been getting worse and worse over time. I don't know if the developers for FF are simply oblivious to the problems that they are causing or if they know but don't care. Gmail is worse but it seems like FF is following Google. What a horrible thing to do for accessibility, among other things. At least, though, Gmail on my phone can use the pinch technique to make the text larger. Firefox on my Android phone will not allow that. I cannot enlarge text in any window in the native FF phone app. This anti-accessibility is to pervasive it seems deliberate. Why is this being done????

Asked by drduncan 2 months ago

Last reply by the-edmeister 3 weeks ago

CustomURL support in Firefox

Hi, I'm facing issue with Firefox win 10 browser for CustomURL. I have one application which is open browser for user authentication, and after authorized from browser it… (read more)

Hi,

I'm facing issue with Firefox win 10 browser for CustomURL.

I have one application which is open browser for user authentication, and after authorized from browser it will ask for Open my application.

This it monthly work with Google Chrome, Internet Explorer, MS Edge, Opera and other browser, but when I check with Firefox, it is not work.

I face random behavior in Firefox, Case 1: 1. When I open application, it will open default browser with url for user authentication. 2. In this case if I set my system default browser as Firefox then its not work but for other browser its work.

Case 2: 1. When Firefox browser open with URL, and it will load user authentication web page. 2. After User successful login it will popup for open application, This case is work in other browser but not work in Firefox

So, Can you please help me out where I'm wrong?

I double check with my application and its implemented correctly as it is work with other browser.

Waiting for some help on this... Thank you

Vishal Ahir

Asked by vishal.ddg 3 weeks ago

Last reply by jscher2000 3 weeks ago

my saved passwords has been deleted automatically without any notice

Hi, sometime ago i updated my firefox version and after that i lost all of saved passwords from firefox and i am so worried, so where could i find my lost saved passwords… (read more)

Hi, sometime ago i updated my firefox version and after that i lost all of saved passwords from firefox and i am so worried, so where could i find my lost saved passwords, there isn't any beackup also. please help me!!!

Asked by RAj Sharma 3 weeks ago

Last reply by FredMcD 3 weeks ago

Somethings wrong with my account

i just reset my pc with ubuntu 20.04 , before reset its all working good means all bookmarks and other things , but after reset and format , when i logged in with my fire… (read more)

i just reset my pc with ubuntu 20.04 , before reset its all working good means all bookmarks and other things , but after reset and format , when i logged in with my firefox account for bookmarks and logins , well i just see that not a one bookmarks or passwords i can see .

i tried to reinstall the browser, logged out and login, clear data of app etc options but i can not sync the data of mine (bookmarks and passwords).

i just frustrated here , because i think the browser is safe and good also secure, but after this , if i don't get any help to recover my data , i will lost my faith in mozila at all.

so kindly help !

Thank you !

Asked by Sushil Lad 3 weeks ago

Last reply by iamjayakumars 3 weeks ago

Firefox does not show picture but Chrome

I just realized that when I open a website, the pictures do not appear. I tried to use Chrome or Safari, all work I have been searching and trying many solution : clear c… (read more)

I just realized that when I open a website, the pictures do not appear. I tried to use Chrome or Safari, all work I have been searching and trying many solution : clear cookies, disable add on, safe mode...Nothing work.


This is Website: https://www.proflowers.com/blog/small-indoor-plants

I attached 2 pic : 1 with Firefox and 1 with Chrome All browsers up to date

Thanks

Asked by nndk214 3 weeks ago

Last reply by cor-el 3 weeks ago

crash problem [I have Report ID]

Hi guys I have been getting crash errors since yesterday. I completely deleted Firefox (and related folders) and installed a new fresh version. But the problem did not so… (read more)

Hi guys I have been getting crash errors since yesterday. I completely deleted Firefox (and related folders) and installed a new fresh version. But the problem did not solve. I have 2 Report IDs:

1- Report ID: bp-53f7a982-8f99-42c4-b182-5d3a50200611 view link: https://crash-stats.mozilla.org/report/index/53f7a982-8f99-42c4-b182-5d3a50200611

2- Report ID: bp-fa282037-879a-490c-9fca-8b50d0200611 view link: https://crash-stats.mozilla.org/report/index/fa282037-879a-490c-9fca-8b50d0200611

Thanks for any help.

Asked by mhzavareh90 3 weeks ago

Last reply by FredMcD 3 weeks ago

Firefox 77.0.1 crashes when on Facebook

What might be the reason for Firefox crashing (becomes nonresponsive) when on Facebook? I am using 77.0.1 (64-bit). Same issues on Ubuntu and Win10. Happens pretty much e… (read more)

What might be the reason for Firefox crashing (becomes nonresponsive) when on Facebook? I am using 77.0.1 (64-bit). Same issues on Ubuntu and Win10. Happens pretty much every time. Only restarting the browser helps. Seems similar [[to this|https://support.mozilla.org/en-US/questions/1153630?page=2]].

Any suggestions?

Asked by robert165 3 weeks ago

Last reply by FredMcD 3 weeks ago

How to download instalation files to TEMP folder and run

I would like to download .exe files to the TEMP folder and run them so they do not clutter up my downloads folder. Many of the programs that I use they require me to go t… (read more)

I would like to download .exe files to the TEMP folder and run them so they do not clutter up my downloads folder. Many of the programs that I use they require me to go to the website and download the new version, therefore I need to manually go in and delete the file. There was OpenDownloader² that is not supported anymore when Firefox was updated beyond version 57. https://docs.google.com/spreadsheets/d/1TFcEXMcKrwoIAECIVyBU0GPoSmRqZ7A0VBvqeKYVSww/edit#gid=0

I have done a ton of research and have not found any solutions that will work yet. I know Firefox does not officially support this for security reasons, but I know that Edge supports this. An extension will work, but I have yet to find one.

Does anyone have a solution that will work on the latest version of Firefox?

Asked by TJJP05 3 weeks ago

Last reply by Roland Tanglao 3 weeks ago

Error message windows did not find firefox.exe. verify that you entered the correct name and try again

Hello, I apologize in advance for my low level in English, I am a French internet user who has encountered a problem since this morning. I have Mozilla Firefox on Window… (read more)

Hello,


I apologize in advance for my low level in English, I am a French internet user who has encountered a problem since this morning. I have Mozilla Firefox on Windows 10. So far, it has worked perfectly. However, I could see today, by turning on my computer that I could no longer access Mozilla Firefox. Indeed, when I click on it, I encounter this error message:

Windows did not find c: \ program files \ mozilla firefox \ firefox.exe. verify that you entered the correct name and try again


I do not understand why I have this message. When I go to C: \ Program files \ mozilla firefox I do have a "firefox" icon (exe application). but I clicked on it and it doesn't work. I would like to inform that by using avast, avast updated me mozilla firefox ... I repeatedly uninstall and reinstall mozilla firefox; I even turned off, turn on, and turn on the computer several times but nothing to do, it does not work.

Can you help me see more clearly please?

Thanks in advance.

Asked by franck.dalessandro 3 weeks ago

Last reply by jscher2000 3 weeks ago

Master Password Help

Ok, so apparently I have forgotten my master password. How I did this I have no clue since its the same password I use for everything, and I know its a bad idea, but I ju… (read more)

Ok, so apparently I have forgotten my master password. How I did this I have no clue since its the same password I use for everything, and I know its a bad idea, but I just wanted an extra layer in case someone stole my laptop.

So, since if I have forgotten my master password, that is the same as 99% of my other passwords, I CANNOT take the chance of just reseting it and losing all the others, cause surely I won't get them right. I know I won't be able to login into google they've refused to allow me access to my main account with them for months. I won't get into that stuffs just this stuff.

I've been reading through the site here, and have tried a thing or two but none of the questions really sound like what I need:

I've forgotten my master password, and I cannot reset it for fear of losing my other passwords which may have been forgot. I'm set as the default user and there are no other users for the computer or browser. Google has been a bear about letting me into my accounts there, so the fear of losing what I can access is real.

Thanks for reading, I appreciate what you guys are doing here in your free time. Let me know what you think, even if I'm screwed.

Asked by coloredgray198133 4 weeks ago

Last reply by cor-el 3 weeks ago

Your browser is being managed by your organization

Hi, I downloaded JDownloader yesterday. It forcefully installed some adware which became the default search engine, can't recall its name and Avast Antivirus. There was n… (read more)

Hi,

I downloaded JDownloader yesterday. It forcefully installed some adware which became the default search engine, can't recall its name and Avast Antivirus. There was no option to uncheck them while installing. Since I didn't like JD at all so I uninstalled them all using Revo Uninstaller. Now while I searched something in the url bar few times that adware's page searched my keywords. I opened my settings and I got this message Your browser is being managed by your organization. PFA. This is my personal laptop connected to my personal wifi. Can I delete everything related to this junk without reinstalling FF? http://www.upl.co/uploads/14291556FF1580471775.jpg http://www.upl.co/uploads/161919FF-11580471781.jpg

Thanks

Asked by billubakra 5 months ago

Last reply by Dan M 3 weeks ago

Adblock Plus opens new window each time I start and won't keep settings

Somehow I got Adblock Plus and it's been nothing but trouble. First I noticed ads that weren't there before, then it kept opening new windows about just downloading ABP a… (read more)

Somehow I got Adblock Plus and it's been nothing but trouble. First I noticed ads that weren't there before, then it kept opening new windows about just downloading ABP and it won't keep my settings. Last week I wrote an email asking for help and didn't get a reply. This ABP Plus is a MESS.

1. It won't keep my settings.

2. Right now I have no fewer than 5 "Installation" tabs in my browser. How do I make them STOP? It started after this last time that I updated your program.

3. Right now I don't even know if it's working right. How can I go back to the last version that didn't foul up?

Today, I went to Firefox website and was going to download to plain old Adblock but that page said it was not monitored. see attachment. So I went to the Mozilla website. see attachment. When I clicked on "Recommended extensions may also be found while browsing with FF...." it took me to a page that didn't have anything about AdBlock. Over an hour later, I ended up right back where I started from. I'm exhausted and I give up trying to follow links that take me back again and trying to describe how it's taking me round in circles. How do I go back to the old AdBlock? It worked well for me, didn't make me reset every time I open my browser and actually blocked ads. Firefox, Windows 8.1 latest versions. Please reply in simple English I am a senior and techy words just make my head swim. If someone replies and I don't reply back, it may be that I can't get on the internet, the wifi here is lousy at best and most of the time, not at all. I try to get on the internet several times a day, if someone replies I will reply as soon as I can. Don't give up on me. Thanks, Bernadine

Asked by BernadineAD 1 month ago

Last reply by FredMcD 1 month ago

SERIOUS THREAT OF IDENTITY THEFT

Approximately 2 wks ago I allowed a support tek located in India to remotely access my computer to fix a problem I was having on my computer. After resolving the problem … (read more)

Approximately 2 wks ago I allowed a support tek located in India to remotely access my computer to fix a problem I was having on my computer. After resolving the problem he asked me for my credit card # so he could charge me for fixing the problem, which I had clearly advised him at the very beginning of our conversation I wouldn't give him remote access to my computer if there was going to be a cost involved.

He became very agitated and abusive and threatened to call #411 and report me to whomever answered that number.

In addition, HE REFUSED TO DISCONNECT FROM MY COMPUTER AND HE REMAINED ON THE PHONE AND IN MY COMPUTER, DURING WHICH TIME I COULD SEE HIS CURSOR MOVING ALL AROUND MY SCREEN!

IT FINALLY OCCURED TO ME THAT I COULD PROBABLY GET RID OF HIS PRESENCE ON MY COMPUTER BY SHUTTING IT DOWN, WHICH I DID. WHEN I REBOOTED MY COMPUTER, MY HOME SCREEN WHICH HAD BEEN LOADED WITH APPROXIMATELY 30 ICONS OR SO NO LONGER INCLUDED THESE ICONS!

NOTHING LIKE THIS HAS EVER HAPPENED TO ME DURING ALL THE YEARS I HAVE BEEN USING A COMPUTER & I AM BESIDE MYSELF WITH WORRY OVER THE POSSIBILITY THAT BEFORE I SHUT DOWN MY COMPUTER AND I COULD SEE HIM MOVING HIS CURSOR ALL AROUND ON THE SCREEN, HE WAS ABLE TO COLLECT ALL MY MOST IMPORTANT INFORMATION ----- BANK ACCT NUMBERS! 401K PLAN! ALL MY SAVED PASSWORDS TO ALL PERSONALL ACCTS! ---- YOU NAME IT, HE MUST HAVE BEEN COLLECTNG ALL OF THIS INFO TO USE AS HE WISHED IN THE FUTURE!

ARE THERE ANY STEPS I CAN TAKE TO PROTECT MYSELF FROM IDENTITY THEFT BY THIS TERRIBLE SUPPORT TEK, SHORT OF DESTROYING MY COMPUTER????!!!! YOUR IMMEDIATE REPLY WOULD BE SO GREATY APPRECIATED. THANK YOU. M.WINTERS.


[Personal information removed by moderator. Please read Forum rules and guidelines, thanks.]

Asked by myrnwin617 1 month ago

Last reply by FredMcD 1 month ago

Since yesterday, Firefox has been glitchy and reloading pages with errors. When I first open Firefox, it's fine. But when I reload pages, there are errors.

I'm the sort of person who deletes his cache and history after EVERY session, running spyware and virus scanners every night. Halfway through using the browser yesterday … (read more)

I'm the sort of person who deletes his cache and history after EVERY session, running spyware and virus scanners every night.

Halfway through using the browser yesterday when several (not all) pages began appearing as they do in the attached photos. As shown with the two LinkedIn examples, reloading would sometimes get the page itself back up, but images (avatars) and embedded media won't show up.

I hadn't changed any settings before this started happening. I thought it might be an add-on/extension problem, but I have all the same ones in Opera and everything is showing up fine there.

Asked by BuddyL 1 month ago

Last reply by jscher2000 1 month ago

Tab Crash

All I'd like to know is how to completely disable the ability of tabs crashing for any reason at all, permanently. I'd very seriously would rather the computer freeze or … (read more)

All I'd like to know is how to completely disable the ability of tabs crashing for any reason at all, permanently. I'd very seriously would rather the computer freeze or risk hardware damage, whatever pref(s) listed and unlisted I need to enable or disable I can put in lock file or anything. -Thanks!

Asked by guyfromkcmo 1 month ago

Last reply by AMAN ARYAN 1 month ago

SEC_ERROR_REUSED_ISSUER_AND_SERIAL

On saturday our global sertificate expired and we renewed it a bit late. Now Firefox users cant visit our site, seeing this error message. Secure Connection Failed. … (read more)

On saturday our global sertificate expired and we renewed it a bit late. Now Firefox users cant visit our site, seeing this error message.

   Secure Connection Failed. 
   Please contact the server administrator or email correspondent and give them the following information: Your certificate contains the same serial number as another certificate issued by the certificate authority. Please get a new certificate containing a unique serial number.
   
   Error code: SEC_ERROR_REUSED_ISSUER_AND_SERIAL 
   
   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. 
   Please contact the website owners to inform them of this problem.

Unfortunately the only way to fix it we found is deleting the whole profile, deleting the sertificates themselves does not work for us. It is very difficult for our users to do it. Can you please help us with this problem?

Asked by ryavina 1 month ago

Last reply by Pallavi kumari 1 month ago