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Firefox logins & passwords

Hey, All of the saved logins and passwords are gone while the bookmarks remain. I noticed that logins and passwords disappeared after the computer turned off unexpectedly… (read more)

Hey, All of the saved logins and passwords are gone while the bookmarks remain.

I noticed that logins and passwords disappeared after the computer turned off unexpectedly due to low battery and unstable power connection couple times in a few minute interval.

How do I get back logins and passwords?

Asked by hoops1 6 days ago

Last reply by FredMcD 4 days ago

Can't Sign-Out of Firefox Account

I'm trying to sign-in to my Firefox account, but it won't let me as I'm still signed-in on another device. The other device is my old SSD which failed and can't access a… (read more)

I'm trying to sign-in to my Firefox account, but it won't let me as I'm still signed-in on another device. The other device is my old SSD which failed and can't access anymore. How do I sign-out of the old SSD so I can get access to my Firefox account on my new SSD?

Asked by Graham Coutts 4 days ago

Last reply by Graham Coutts 4 days ago

Why are some fonts all messed up?

https://drive.google.com/file/d/1j-RWTilIiqeKjU4PpLClYdpUkvEpzmy3/view?usp=sharing I didn't change any text settings of purpose, and I'm seeing this across a few differen… (read more)

https://drive.google.com/file/d/1j-RWTilIiqeKjU4PpLClYdpUkvEpzmy3/view?usp=sharing

I didn't change any text settings of purpose, and I'm seeing this across a few different sites. What should I do?

Thank you!

Asked by pfbourassa 5 days ago

Last reply by pfbourassa 4 days ago

  • Solved

Any reCAPTCHA crashes firefox tab

I have tried everything and cannot manage to load any webpage that prompts a reCAPTCHA. The tab immediately crashes. 1- I've tried several webpages. They all work well u… (read more)

I have tried everything and cannot manage to load any webpage that prompts a reCAPTCHA. The tab immediately crashes.

1- I've tried several webpages. They all work well until a reCAPTCHA pops up, the tab crashes and creates a dump file 2- I tried uninstalling Firefox, including erasing profiles and all Mozilla folders then reinstalling, and selecting refresh. It sill happens. No addons or extensions, and HW acceleration on and off 3- The problems goes away if I run Firefox on Troubleshooting Mode

Version is 94.0.2 (64 bit) running on Windows 10 21H1 on an i7 1165G7

Am I missing something? Is there a way to do a cleaner install?

Thanks for the help!

Asked by AMGLOK 5 days ago

Answered by AMGLOK 4 days ago

"Add a site to your top sites"

https://support.mozilla.org/en-US/kb/customize-firefox-home-screen#w_customize-firefox-home I believe this info is relevant, but this undated page may be out of date (I a… (read more)

https://support.mozilla.org/en-US/kb/customize-firefox-home-screen#w_customize-firefox-home

I believe this info is relevant, but this undated page may be out of date (I am on Windows 10 with 94.0.2 ) -- I do not see the things they refer to:

"Tap the menu button:" which has a URL, a "1" in a box, and a three-vertical-dots array in a red box.

Clicking upper-right-corner icons at random has "disconnected" my account. Just getting in deeper. I bet I have to log in again...

Asked by kerr262 5 days ago

Last reply by TyDraniu 5 days ago

Firefox: double start up each time

Hi Folks, I've used Firefox for years with no problem. Yesterday, I was seeking out a specific font. The website looked legit, but then a security block happened and I … (read more)

Hi Folks,

I've used Firefox for years with no problem. Yesterday, I was seeking out a specific font. The website looked legit, but then a security block happened and I don't recall if it was Firefox security or Acronis that flashed a brief "block" announcement. In any case, from that point on, several "racey" websites popped up every time I loaded Firefox. This happened even after I restarted my computer. I then checked to see if I had pop-ups blocked on the Firefox options. I didn't, so I checked the box against pop-ups. But what happens now is Firefox does an attempt to load TWICE with an odd jerk-flash movement. Only one Firefox browser window comes up -- and that's good -- but SOMETHING is still trying to make those "racey" websites load. Why? How?

All of that to say that I'm concerned about security. Should I uninstall Firefox and reinstall?

Thanks for your input! Bob Anderson

Asked by bobandersontn 5 days ago

Last reply by FredMcD 5 days ago

Soundcloud won't load after the first time visited

I've been having an interesting problem with Firefox for the past couple of months regarding only Soundcloud, where after the first visit to the website it won't load, gi… (read more)

I've been having an interesting problem with Firefox for the past couple of months regarding only Soundcloud, where after the first visit to the website it won't load, giving a generic "Sorry! Something went wrong" screen. Firefox will continue to not load the site correctly until I clear the cookies and the cache, which works but only for one visit, and as soon as I close the tab and open soundcloud again or refresh the tab the problem comes back. I have disabled all of my extensions as well as enhanced tracking protection when testing. A firefox refresh also did not solve the problem. The only way I can get the site to behave normally is when using private browsing.

The console is filled with errors regarding javascript files (source URI is not allowed in this document).

Thanks

Asked by marriaga158 3 months ago

Last reply by marriaga158 5 days ago

Firefox 94.0.2 was hacked

Last night my Firefox 94.0.2 was hacked. When running Firefox, it would lock up my desktop. It disabled Norton Security, it disable other installed security software, an… (read more)

Last night my Firefox 94.0.2 was hacked. When running Firefox, it would lock up my desktop. It disabled Norton Security, it disable other installed security software, and it disabled Windows System Restore. The hacker put up a message claiming to be Microsoft Support, with a phone number to call for help. This was a scam. I ran Firefox refresh, and that removed the hacker's program from Firefox, but then I had to do a full repair of my Window's installation. To protect my system, and prevent this from happening again, I added "xpinstall.enabled = false" into about.config. Please let me know if this will prevent a web site from installing a dangerous hack into Firefox, or if there is something else that I need to do. I have used Firefox for years, and have never encountered this problem before. Firefox is my favorite browser, but I am now afraid to use it. Please advise me what to do. Thanks, Jim

Asked by jimwest1 1 week ago

Last reply by James 6 days ago

Closing Firefox account associated with deactivated email

Hi there, I have a Firefox account which was registered using an email associated with a company I no longer work for. Since I have left the company, that email is inacti… (read more)

Hi there,

I have a Firefox account which was registered using an email associated with a company I no longer work for. Since I have left the company, that email is inactive and I can no longer access it. This means that when I attempt to log into Firefox with that account, I cannot enter the verification / 2FA code because I cannot access the email.

Is there anyway I can close that Firefox account anyway? I do have the Firefox recovery key for that account though. I just wish for all the data associated with said account to be deleted.

Thanks

Asked by croslandjozef 6 days ago

Firefox slowdown and crashes

I am running Firefox 94.0 in a couple of Linux Mint systems. My main desktop computer, with a 3.8 GHz 6-core AMD Ryzen 5 processor on an MSI B450-A PRO MAX MB with 16 GB … (read more)

I am running Firefox 94.0 in a couple of Linux Mint systems.

My main desktop computer, with a 3.8 GHz 6-core AMD Ryzen 5 processor on an MSI B450-A PRO MAX MB with 16 GB RAM, has had Linux Mint 19.3 installed for over a year. Just today, Firefox, which has also been installed in this OS for a long time, exhibited extreme slowness. I did an online search, and found that the slowness was cured by using the Troubleshoot Mode, but none of the suggestions I found solved the problem in normal mode. So, I went into Settings and turned off hardware acceleration. That solved the problem, somewhat ironically. The hardware acceleration seemed to accomplish deceleration instead. So my browser works, but there is something wrong with hardware acceleration in Firefox.

On a new install of Linux Mint 20.04, I recently experienced frequent crashing of Firefox just after clicking on a link. I tried online solutions, which didn't help, but then I turned off - - guess what - - hardware acceleration, and no more crashes. That is what motivated me to turn off hardware acceleration in Firefox on my Linux Mint 19.3 machine today.

I don't really have a problem to solve, but I don't know of a better place to submit a bug report, so I am hoping you will pass this on to the developers.

Asked by RJS 6 days ago

Last reply by jonzn4SUSE 6 days ago

  • Solved

Crashing Nearly Daily, Reinstall to fix umppc.pdb umppc14210.dll Crashing Thread GeckoMain

Hello! I am in a work environment and I am trying to determine if there is something in our security systems that is preventing Firefox from running properly. Once Firefo… (read more)

Hello! I am in a work environment and I am trying to determine if there is something in our security systems that is preventing Firefox from running properly. Once Firefox is installed, it works the rest of the day with no issue but almost daily the morning after, it will start to open then instantly crash. When I check the crash logs, it shows in most of them: Modules - Filename: umppc14210.dll Version: 6.28.14210.0 Debug Identifier: B9143DE260194C88AB48EFD6782C9EAF1 Debug File Name: umppc.pdb Signed By: Microsoft Windows Hardware Compatibility Publisher

Some are this instead: Filename: umppc14105.dll Version: 6.27.14105.0 Debug Identifier: CE458B39D37A4C65A60024BBACED6EB31 Debug File Name: umppc.pdb Signed By: Microsoft Windows Hardware Compatibility Publisher

Crash Reasons from multiple crashes: Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION Crash Address 0x00007ffa13aacf87 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x0000000000000000 Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC Crash Address 0x00007ff90af7b040 Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION Crash Address 0x00007ff8d4fbea86 Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION Crash Address 0x00007ff8d4fbea86 Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION Crash Address 0x00007ff8d4fbea86 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x000005234242b500


The Module xul.dll listed is almost always first in the list multiple times. Crashing Thread (0), Name: GeckoMain Frame 0 Module xul.dll Signature GetDoubleWrappedJSObject(XPCCallContext&, XPCWrappedNative*) Source js/xpconnect/src/XPCWrappedNativeJSOps.cpp:222 Trust context

When using the dark theme from Firefox, Google searching seems to break completely as well as some pages will not load which may be related to this.

I have already tried uninstalling Firefox, deleting all of the folders, then reinstalling with a freshly downloaded installer (Even tried the beta one) with same results. It seems potentially MAYBE related to how long ago I closed Firefox before I shut down (Like Firefox is trying to save something to a secure location and times out, then it will work but if it hasn't timed out, then it crashes... or this is my guess)

The Signature seems to change randomly for the crash between crashes. ID: aea4dc0b-5fb6-42e7-994a-d2a960211123 Signature: GetDoubleWrappedJSObject ID: 34686de9-c473-4df3-bb6d-cb8160211123 Signature: mozilla::dom::XMLHttpRequestMainThread::OnRedirectVerifyCallback ID: aa6c916b-141c-491b-998c-a90bf0211123 Signature: nsLineBreaker::AppendText ID: 915ecd96-399a-4257-995a-77bb30211123 Signature: fdlibm::acos ID: 995d35ff-7beb-4230-98d6-4839b0211123 Signature: fdlibm::acos ID: e3144271-4bd4-4bcf-8222-9f6060211123 Signature: fdlibm::acos ID: 60dc1a34-a80d-4e9e-94f5-1ed530211123 Signature: nsDisplayCanvas::CreateWebRenderCommands


I really am tired of constantly reinstalling Firefox but I do not want to use Chrome or Edge unless websites require it.

Asked by ngruebmeyer 1 week ago

Answered by FredMcD 1 week ago

Trojen found in Firefox outbound

My Premium Malwarebytes has detected a Trojan on outbound, I usually Play Runescape, Have been playing for 15 Years +, 2 hours before this, i played on Runescape with no … (read more)

My Premium Malwarebytes has detected a Trojan on outbound, I usually Play Runescape, Have been playing for 15 Years +, 2 hours before this, i played on Runescape with no problems, since opening Runescape Launcher, game did not load, had reference also to firewall, since 2 hours prior Nothing had changed. i then rechecked firewall, and all was OK, I had added all URL from Runescape to exception, even company name, jagex.com I also use Norton 360, however Norton did not pick up Trojan, any suggestions? I was thinking of uninstalling Firefox, then installing again, I didn't do this as i have many Sites saved and wasn't sure if they would also be deleted, I play this game to keep my mind active, as i can't walk sit or stand for more then a couple minutes, ...

Below are details of Trojan: Cheers Ralph:

Log Details- Protection Event Date: 11/28/21 Protection Event Time: 9:40 PM Log File: 954b6ada-5037-11ec-bdb7-80fa5b790f8f.json

-Software Information- Version: 4.4.11.149 Components Version: 1.0.1513 Update Package Version: 1.0.47808 License: Premium

-System Information- OS: Windows 10 (Build 19042.1348) CPU: x64 File System: NTFS User: System

-Blocked Website Details- Malicious Website: 1 , C:\Program Files\Mozilla Firefox\firefox.exe, Blocked, -1, -1, 0.0.0, ,

-Website Data- Category: Trojan Domain: classicmoto.rs IP Address: 45.147.54.18 Port: 443 Type: Outbound File: C:\Program Files\Mozilla Firefox\firefox.exe

Asked by ralphc1 1 week ago

Last reply by FredMcD 1 week ago

Recently Firefox sometimes reports it cannot restore previous sessions when launched. The restore option is not set.

Since sometime in August 2021, I suspect after an update, occasionally when I launch Firefox it reports that it was unable to restore a previous session. I do not have th… (read more)

Since sometime in August 2021, I suspect after an update, occasionally when I launch Firefox it reports that it was unable to restore a previous session. I do not have the option to open previous sessions selected. On other occasions it starts properly with a blank page as it is configured to do.

Am I missing a setting?

It is not a major problem, I can simply enter a URL or search string in the address bar and it works properly for the rest of the session.

It is happening both on my Windows 8.1 Pro and Windows 10 Pro PCs running the 64-bit version of Firefox.

Any suggestions will be appreciated. Thank you.

Asked by str8chat 2 months ago

Last reply by FredMcD 1 week ago

PDF access

I cannot find any way to report problems, this seems to be the only way. When I try to open any PDF file, I have to Browse to find my pdf viewer (Flexipdf 2022). I do th… (read more)

I cannot find any way to report problems, this seems to be the only way. When I try to open any PDF file, I have to Browse to find my pdf viewer (Flexipdf 2022). I do that and also check your "Do this automatically" option. Every time I try to open a pdf after that I still have to go through all the same Browse steps. I also set up Flexipdf 2022 in the Applications section of General Settings (Portable Document Format (PDF) (application/pdf)) and it is just deleted or never saved. The next time I look or try to use it, it’s gone. This is obviously a bug in your system, please correct. Thank You.

Asked by DLD 3 weeks ago

Last reply by DLD 1 week ago

Can't reset Firefox account password: "Reset password with this email type is not currently supported"

I have a duplicate Firefox account that I would like to close. I forgot the password for this account, and when I go to https://accounts.firefox.com/reset_password to re… (read more)

I have a duplicate Firefox account that I would like to close.

I forgot the password for this account, and when I go to https://accounts.firefox.com/reset_password to reset it, I enter my email address for the account I'd like to log into and it fails every time with the message "Primary account email required for reset".

The API response includes the error message "Reset password with this email type is not currently supported".

My account email address ends in @hey.com. Is this domain not allowed for password resets?

Asked by grantt 1 week ago

Last reply by cor-el 1 week ago

Crash Reports - continuous - but Firefox hasn't Crashed

I'm getting Mozilla Crash reports at the rate of about six per day, but Firefox is still running without any issues. Does anyone know why this is happening and how it can… (read more)

I'm getting Mozilla Crash reports at the rate of about six per day, but Firefox is still running without any issues. Does anyone know why this is happening and how it can be resolved?

I'm not able to attach a screenshot.

Asked by williamgfitch 3 weeks ago

Last reply by FredMcD 1 week ago

Very Frequent Crashes after MANY MANY Years of Beautiful Firefox Usage!

After using Firefox for MANY years, having an add Blocker installed and being smug how well it works, The last week has been so very tedious I'm at the point of frustrati… (read more)

After using Firefox for MANY years, having an add Blocker installed and being smug how well it works, The last week has been so very tedious I'm at the point of frustration and thinking of an alternative browser. Firefox now has decided to crash Tabs or The complete Browser Often, Often when watching Youtube. Fixes Ive tried, Assign Page File to C:, Disable Add Blockers and tried another, Use Windows MEM diagnosis tool and no errors showed and Check Im using a none aggressive Mem clock = XMP Profile 1, Updated all drivers and GP software, GPU is at default clocks ( MSI GTX 970).

Heres a few reports for you to look over, Please drop ANY suggestions :)

43adbdc8-5d51-4379-9b73-87ef91b8715c 11/24/2021, 6:27 PM cd68bad1-bccb-4589-8c79-fa0ec81526e3 11/24/2021, 6:27 PM c274ab4f-fb40-48d8-b6ec-3b4b85482e3d 11/24/2021, 6:23 PM 26691bb1-28a1-4469-9392-b81fd7aea538 11/24/2021, 5:28 PM 5ce2fcef-6daf-4d93-ae09-985e1812dd30 11/24/2021, 4:47 PM 21ca0ccc-668f-43fc-adef-b386226498ca 11/24/2021, 4:23 PM

Asked by pppjhow32 1 week ago

Last reply by FredMcD 1 week ago

Firefox 94.02 under MacOS 12.01 regularly crashes

Dear Mozilla volunteer! I recently experience regular crashes of FireFox version 94.02 under MacOS Monterey. I have removed some add-ons and also "probleemoplossingsmodus… (read more)

Dear Mozilla volunteer! I recently experience regular crashes of FireFox version 94.02 under MacOS Monterey. I have removed some add-ons and also "probleemoplossingsmodus" did not help. Furthermore I uploaded various crashreports.

Where can I find help to solve this problem? Or is MacOS 12.01 the culprit and do I have to wait for an update from Apple?

Thanks for tour reaction! Kind regards, Miel van Hutten The Netherlands

Asked by Milowitsch 1 week ago

Last reply by Milowitsch 1 week ago

My Firefox browser has been hijacked!! (both literally and figuratively)

Long story short: Whenever I open Firefox, apparently a Russian search engine named 'Poshukach' hijacks my homepage and doesn't let me use google(Image attached). Now to … (read more)

Long story short: Whenever I open Firefox, apparently a Russian search engine named 'Poshukach' hijacks my homepage and doesn't let me use google(Image attached). Now to solve this I scoured the Internet. I refreshed Firefox, ran malware scans and even re-installed windows. Still it doesn't go away. I installed Firefox in another device with the same account but to no avail. They while roaming through Firefox settings I noticed in the top that it says 'Your browser settings is managed by your organization' or something like that. So, I figured bad guys took control of my browser's settings disguising as my so called "organization" So, I need help from Firefox's end to solve this. Remove this Organization management stuff from my account. I want my control back. Otherwise, I am afraid I gotta stop using Firefox altogether due to privacy reasons

Asked by turjoreal 1 week ago

Last reply by FredMcD 1 week ago