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Firefox Will Not Verify Add-on

Hi All, Apologies if I've missed something, but I can't find an answer anywhere. I've got a fresh install of Firefox version 133 running on Windows 10, and I can't seem t… (read more)

Hi All, Apologies if I've missed something, but I can't find an answer anywhere. I've got a fresh install of Firefox version 133 running on Windows 10, and I can't seem to install any add-ons. When I click the install button from the add-on's page, it just sits there with the loading animation and seemingly does nothing for several minutes. Attempting to right-click on the download button, "save link as", and hitting "install add-on from file" using that saved link as another user suggested from a similar problem does nothing at all; there's no feedback whatsoever. The add-on I've been trying to install is U-Block Origin, but I've tried this with other add-ons to the same results. The only other thing I've tried is installing one of the recommended add-ons from the add-on page directly, Privacy Badger specifically. This causes an actual window to pop up telling me Firefox is verifying the add-on, but nothing happens past this point. It just sits there, eternally attempting to verify the add-on with no progress ever made, and no error message ever spitting out. I haven't found anyone else with this exact problem. Hopefully I'm missing something obvious and I can feel really silly about the whole thing soon. Thanks much!

All the Best, G.B.Bari

Asked by GBBari 9 hours ago

Last reply by markwarner22 3 hours ago

Mozilla Lags After I Switch Windows and Loose Focus and Change Back

Hello everyone. I've been having some issues with Mozilla lately. I don't know if my CPU is in bad condition or not but, when I change tabs through my Windows, say chang… (read more)

Hello everyone.

I've been having some issues with Mozilla lately. I don't know if my CPU is in bad condition or not but, when I change tabs through my Windows, say changing tabs from Mozilla to Spotify and changing it back to Mozilla, my CPU gets very full, causing my cursor to lag, and Mozilla to be unresponsive for a couple of seconds first and it gets kinda worse as I continue to use my PC, causing the lag to occur for over 10 seconds.

I have seen some similar complaints on the web but they date back to 2014ish times.

What do you think? Is it somewhat my CPU's problem or did Mozilla's handling get worse over a patch or something?

I enjoy Mozilla and don't want to quit using it. Any help would be much appreciated.

New Tabs don't open sites

As of last week, FF works for a few minutes on startup, but then when you open a new tab and try to go to a site you just get the dancing period, nothing opens. Already o… (read more)

As of last week, FF works for a few minutes on startup, but then when you open a new tab and try to go to a site you just get the dancing period, nothing opens. Already open tabs with sites generally still work, but sometimes crash the tabs after a bit. We've tried starting without extensions, uninstalling and reinstalling FF, changing the profile, logging in the PC (Win 10, up to date) with a different login, running SFC and DISM on the PC, and just about everything else.

Opening the FF console shows this message when the tab just rocks the period:

WindowsJumpLists: Failed to fetch favicon for https://online.adp.com/signin/v1/?APPID=WFNPortal&productId=80e309c3-7085-bae1-e053-3505430b5495&returnURL=https://workforcenow.adp.com/&callingAppId=WFN&TARGET=-SM-https://workforcenow.adp.com/theme/admin.html NS_ERROR_FAILURE: WindowsJumpLists.sys.mjs:257:29

Edge works perfectly (and unfortunately, I'm having to use Edge to enter this ticket.). Other applications don't have any issues. I'm not having this issue on 2 other similar PCs I have that run FF, only this one.

Any ideas of what might be the issue with FF on this PC? Thanks, Alex

Asked by unkiealex 1 month ago

Last reply by jscher2000 - Support Volunteer 3 weeks ago

newest firefox update causes all tabs to crash all the time now

is there any way i can roll back the most recent firefox update? i updated firefox on june 12th and ever since than, i can not use firefox or open any tabs due to it cont… (read more)

is there any way i can roll back the most recent firefox update? i updated firefox on june 12th and ever since than, i can not use firefox or open any tabs due to it continuously crashing over and over with no recovery. it is so bad that i had to go to microsoft edge just to report this problem, because i can not get firefox to open anything beyong my homepage without crashing the tabs. please email me at gnralee01@yahoo.com this is infuriating and i have to now use microsoft edge for my browsing because i can not use firefox until you fix this. i have uninstalled and reinstalled firefox 3 seperate times and i still get the same results. firefox worked great prior to the june 12th update.

Asked by gnralee011 5 months ago

Last reply by cor-el 5 months ago

  • Archived

Firefox Hangs Upon Launch, Cannot Connect to any Websites (Mac Sonoma)

On Mac OS 14.4 Firefox hangs on launch and crashes, requiring "Force Quit" when I try to Refresh or Troubleshoot. Uninstalled and reinstalled multiple times, and restarte… (read more)

On Mac OS 14.4 Firefox hangs on launch and crashes, requiring "Force Quit" when I try to Refresh or Troubleshoot. Uninstalled and reinstalled multiple times, and restarted computer several times. Have spent several hours trying multiple community suggestions to now avail.

I am not a programmer, but am able to follow instructions. I clearly need someone to hold my hand and walk me through the solution. (I even checked out the Kaspersky suggestion, but cannot install it because Firefox cannot connect to the Internet.)

I have downloaded and saved "Raw Data.docx" and "Application Basics tex.docx" from one of the crash reports.

P.S. On this question form Firefox guessed that my operation system was Mac OS x 10_15_7, but it is 14.4

Julian

Asked by julian.donahue 8 months ago

Last reply by julian.donahue 6 months ago

  • Solved
  • Archived

I can't delete my Firefox account

A while ago I made a Firefox account with my Yahoo email address as the primary email, and my Outlook email address as the secondary email. Eventually I realized that I d… (read more)

A while ago I made a Firefox account with my Yahoo email address as the primary email, and my Outlook email address as the secondary email. Eventually I realized that I didn't need my Yahoo email account anymore, so I deleted it, forgetting that it was being used as the primary email for my Firefox account. Now I can't remove my Outlook email from my Firefox account without verifying my Yahoo email account, and I can't even delete the Firefox account since it was made under the Yahoo email account as a primary email address.

Now I can't use my Outlook email address to create a new Firefox account either.

Asked by vivek95148 2 years ago

Answered by vivek95148 2 years ago

  • Archived

Problem with a GIS website

Until the most recent update of Firefox, I was able to access atrribute data of a GIS map feature on the GIS Open Data, State of Michigan website: https://gis-michigan.o… (read more)

Until the most recent update of Firefox, I was able to access atrribute data of a GIS map feature on the GIS Open Data, State of Michigan website:

https://gis-michigan.opendata.arcgis.com/datasets/2020-voting-precincts/explore?location=44.909859%2C-86.310800%2C6.97

Now, I can not click on any feature. I can do this, however, using Chrome. What is the issue, here?

Asked by FireFoxFan1 2 years ago

Last reply by FireFoxFan1 2 years ago

  • Archived

Downloading attachments Mozilla / Yahoo mail

Couple days ago Yahoo Mail stopped downloading attachments of any type. Only happens when using Mozilla. Yahoo mail works fine with edge and android. The following had no… (read more)

Couple days ago Yahoo Mail stopped downloading attachments of any type. Only happens when using Mozilla. Yahoo mail works fine with edge and android. The following had no affect: (1) signing out and in to yahoo mail. (2) Clearing cache etc in Mozilla (3) rolling back recent windows updates. Occurs with all types of attachments, so not an app issue. Appreciate your help, please include only those suggestions which consider the "suddenly" part...

Asked by dejavodoo 2 years ago

Last reply by drjoewebb 2 years ago

  • Archived

Ctrl+R

I'm uploading changed webpages to the internet on a daily basis, using Firefox. I'm Using Firefox version 100.0 now and I have discoverd a problem with version 100.0 . Fr… (read more)

I'm uploading changed webpages to the internet on a daily basis, using Firefox. I'm Using Firefox version 100.0 now and I have discoverd a problem with version 100.0 . From Firefox version 99.01 and downwards, this problem never existed before. The refresh button in Firefox 100.0 ( Ctrl+R ) no longer works good anymore! Sometimes it works good, the other time it's not working correct anymore, you will not see the latest uploaded webpage on the internet. The only solution to this problem is bij closing Firefox and restarting it. Only then you will see the latest uploaded webpage on the internet. Please have a serious look at this annoying problem in version 100.0. This problem can only be discoverd by people who are uploading new webpages to the internet, not bij the regular internet-users/visitors.

Asked by webmaster101 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Why my code work fine on chrome but not firefox?

Here is my code: <html> <head> <meta charset="utf-8"> <style> .fullCard, .lowerHalfCard, .upperHalfCard, .fullCard-after, .l… (read more)

Here is my code:

<html>
 <head>
  <meta charset="utf-8">
  <style>
   .fullCard,
   .lowerHalfCard,
   .upperHalfCard,
   .fullCard-after,
   .lowerHalfCard-after,
   .upperHalfCard-after {
     background-color: inherit;
     border-radius: 10px;
     height: 100%;
     width: 100%;
     position: absolute;
     
     align-items: center;
     display: flex;
     justify-content: center;
     vertical-align:middle;
   }
  
   .fullCard-after::after,
   .upperHalfCard-after::after{
     content: "";
     display: block;
     position: absolute;
     height: 4px;
     background-color: inherit;
     width: 100%;
     top: calc(50% - 2px);
   }
   .lowerHalfCard-after::after{
     content: "";
     display: block;
     position: absolute;
     height: 4px;
     background-color: inherit;
     width: 100%;
     top: calc(50% - 2px);
   }
   .lowerHalfCard,
   .lowerHalfCard-after{
    clip-path: polygon(0% 50%, 100% 50%, 100% 100%, 0% 100%);
   }
   .upperHalfCard,
   .upperHalfCard-after{
     clip-path: polygon(0% 0%, 100% 0%, 100% 50%, 0% 50%);
   }

   .splitFlap {
     background-color:black;
     box-sizing: border-box;
     border-radius: 10px;    
     width: 100px;
     height: 150px;
     position: relative;    
   }

   .rotate0to90 {
     animation-name: r0to90;
   }

   .rotate90to0 {
     animation-name: r90to0;
   }

   .rotate0to_90 {
     animation-name: r0to_90;
   }

   .rotate_90to0 {
     animation-name: r_90to0;
   }

   .rotate0to90,
   .rotate90to0,
   .rotate0to_90,
   .rotate_90to0 {
     animation-duration: 0.3s;
     animation-fill-mode: forwards;
   }

   @keyframes r0to90 {
     from {
    transform:rotateX(0deg);
     }

     to {
    transform: rotateX(90deg);
     }
   }

   @keyframes r90to0 {
     from {
    transform: rotateX(90deg);
     }

     to {
    transform: rotateX(0deg);
     }
   }

   @keyframes r0to_90 {
     from {
    transform: rotateX(0deg);
     }

     to {
    transform: rotateX(-90deg);
     }
   }

   @keyframes r_90to0 {
     from {
    transform: rotateX(-90deg);
     }

     to {
    transform: rotateX(0deg);
     }
   }

   .transform0to_90 {
     transform: rotateX(-90deg);
   }

   .transform0to90 {
     transform: rotateX(90deg);
   }
   .hide{
    display:none
   }
   .zIndex2 {
     z-index: 2;
   }

   .zIndex4 {
     z-index: 4;
   }

   .zIndex10 {
     z-index: 10;
   }
   .blue{
      background-color: blue
   }
   .green{
      background-color: green
   }
   .red{
      background-color: red
   }
   .orange{
     background-color: orange
   }
  </style>
  <script>
   let baseDiv,lowerDiv,middleDiv,upperDiv;
   document.addEventListener("DOMContentLoaded",()=>{
    baseDiv=document.getElementById("base");
    lowerDiv=document.getElementById("lower");
    middleDiv=document.getElementById("middle");
    upperDiv=document.getElementById("upper");
   });
   let backward=()=>{
       middleDiv.innerHTML=baseDiv.innerHTML;
    lowerDiv.classList.add("rotate0to90");
    middleDiv.className="upperHalfCard-after transform0to_90 zIndex4";
   }
   let forward=()=>{
    middleDiv.innerHTML=baseDiv.innerHTML;
    upperDiv.classList.add("rotate0to_90");
    middleDiv.className="lowerHalfCard-after transform0to90 zIndex4";
   }
   
   let upperHandler=()=>{
    middleDiv.classList.add("rotate90to0");
    upperDiv.classList.replace("zIndex4","zIndex2");    
   }
   let lowerHandler=()=>{
    lowerDiv.classList.replace("zIndex4","zIndex2");
    middleDiv.classList.add("rotate_90to0");    
   }
   let middleHandler=()=>{
    upperDiv.innerHTML=baseDiv.innerHTML;
    lowerDiv.innerHTML=baseDiv.innerHTML;
    middleDiv.className="hide";
    upperDiv.className="upperHalfCard-after zIndex4";
    lowerDiv.className="lowerHalfCard-after zIndex2";
   }
  </script>
 </head>
 <body>
  <div class="splitFlap">
   <div 
    id="base" 
    class="fullCard-after zIndex2">
    <img src="img/1_100.png">
   </div>
   <div 
    class="upperHalfCard-after zIndex4"
    id="upper"
    onAnimationEnd="upperHandler()">
    <img src="img/0_100.png">
   </div>
   <div 
    id="middle"
    class="hide"
    onAnimationEnd="middleHandler()">
   </div>
   <div
    class="lowerHalfCard-after zIndex2" 
    id="lower"
    onAnimationEnd="lowerHandler()">
    <img src="img/0_100.png">
   </div>
  </div>
  <p>
   <button onClick="forward()">
     +
   </button>
   <button onClick="backward()">
    -
   </button>
   <button onClick="setHinge()">Set Hinge</button>
  </p>
 </body>
</html> 

I am creating a split-flap. It works fine in Chrome, but in firefox, during the second rotation period, it is not smooth as in chrome. How can I fix it?

Asked by knvbhk 2 years ago

Last reply by cor-el 2 years ago

  • Solved
  • Archived

Completely broken profiles

Hello team, I'm not sure what happened, but I was not able to open Firefox after restarting my PC. I currently run Windows 11 on a fully upgraded rig. Up until today, I… (read more)

Hello team,

I'm not sure what happened, but I was not able to open Firefox after restarting my PC. I currently run Windows 11 on a fully upgraded rig.

Up until today, I have been trouble free. Error 1: "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window."

I tried several options - and have been googling/trying several steps for a couple of hours (after each step, I restarted the PC):

1. Uninstalled and then Reinstalled a fresh copy of Mozilla 2. Attempted to use Command Lines to open Firefox https://wiki.mozilla.org/Firefox/CommandLineOptions 3. Opened Profile Manager and attempted to create a new profile - when I did this the new profile would not display in the Profile Manager, but it would display in the Profiles folder under Appdata [I tried this multiple times] 4. Deleted the profiles.ini file

After deleting the .ini file Error 2: "Your Firefox profile cannot be loaded. It may be missing or inaccessible." 1. Uninstalled and then Reinstalled a fresh copy of Mozilla 2. Opened Profile Manager and attempted to create a new profile. After following the Profile Wizard, another error pops up: "An unexpected error has prevented your changes from being saved."

I am completely stumped. I hope you can help, Sean

Asked by sean.oneill.29 2 years ago

Answered by cor-el 2 years ago

  • Archived

Firefox site call is redirected to scam site

Following site is immediately hijacked to a scam site asking for login apparently to access private info. It happens with Firefox (only) whenever security setups are set … (read more)

Following site is immediately hijacked to a scam site asking for login apparently to access private info. It happens with Firefox (only) whenever security setups are set "not to track", "not to prompt for passwords", "not to prompt for credit cards" "no history" "reset of cookies at logout" etc.. then the site below: http://thaimassage-herborn.de/ is redirected to SCAM SITE: https://xb7.serverdomain.org/admin/index.php appearing as "Adminpanel" asking for Login etc..

At the same time following site is partially blocked on the news banner pictures, with a white sheet over them, whenever down scroll is hit. https://www.tgrthaber.com.tr/

Only by resetting firefox deals with the issues. But ofcourse with the reason, above security settings removed.

Virusscanner was not able to detect this hijacking or the reason behind.

Is this a firefox software issue? Is there a way to resolve this? Thank you already for any support or suggestions to resolve.

Asked by taskin.sakarya 2 years ago

Last reply by taskin.sakarya 2 years ago

  • Archived

Firefox suddenly breaking a banking site

Hi: I've used Firefox for years without trouble and I've even given money! However, I think the last update has prevented my banking site from operating correctly. In Bil… (read more)

Hi: I've used Firefox for years without trouble and I've even given money! However, I think the last update has prevented my banking site from operating correctly. In Bill payment you choose who you want to pay and fill in the amount. This still works. I move to the month, day, year boxes. If I click, say, on the month box I get a dropdown but selecting the month nothing happens. Ditto with day and year. The day box shows 1 and the year shows 202 and nothing changes when using the drop downs. Can't manually fill in the boxes. At first I thought it was my bank but they said there were no reported problems - they would! So tried Brave and Edge. Both worked perfectly. Tried it on my laptop rather than desktop and same problem using Firefox showed up. I hadn't fiddled with any Firefox settings. What to do? Thanks Donald

Asked by donald.wyllie 2 years ago

Last reply by donald.wyllie 2 years ago

  • Solved
  • Archived

Suspicious domain mozilla-api[.]com

Can someone confirm if mozilla-api[.]com is an official Mozilla domain? It was registered 7 months ago with Namecheap registrar. I am unable to find any overlap with of… (read more)

Can someone confirm if mozilla-api[.]com is an official Mozilla domain? It was registered 7 months ago with Namecheap registrar. I am unable to find any overlap with official Mozilla infrastructure and I suspect this is a malicious domain.

Asked by Work Lappy 2 years ago

Answered by Work Lappy 2 years ago

  • Archived

Hi there from South Africa. I need the Verification Email sent to me please

Evening from Johannesburg. Please can someone advise as to when i will receive the verification email? I have tried numerous times and i am yet to get one email to action… (read more)

Evening from Johannesburg. Please can someone advise as to when i will receive the verification email? I have tried numerous times and i am yet to get one email to action this. First attempt was 05th May. Another, today. I am still waiting and have checked all folders in the said email to use by yourselves.

Asked by Barret Swart 2 years ago

Last reply by cor-el 2 years ago

  • Archived

I cannot manage to get FireFox screen to show the 4/5 options in the upper LH corner, to help me get FireFox as my search engine>>>.

I have been successfully using FireFox for many years, recently we downsized into a Condo,now 81 years young. I have FireFox as my default browser choice, but it only lis… (read more)

I have been successfully using FireFox for many years, recently we downsized into a Condo,now 81 years young. I have FireFox as my default browser choice, but it only lists Google on the search bar, when I type in my search in the box under the Firefox name it immediately jumps up to the top of the page Google browser.

How do I get back my screen to use FireFox as my search engine ?? I have tried to change it but will only give me two options Google or Google ?? Is it possible to go back to the screen and try and start again??

Many thanks to anyone who will give me info as to how to rectify my problem, be gentle with me as I am efficient in using the computer but less so trying to solve my problems. Robin

Asked by Robin S 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

I can't recover my account

My email changed from a .com to a .org and I was forced to reinstall windows before I could change it so I can't recover my account, which has passwords I need attached t… (read more)

My email changed from a .com to a .org and I was forced to reinstall windows before I could change it so I can't recover my account, which has passwords I need attached to it.

Asked by infamousdrew 2 years ago

Last reply by infamousdrew 2 years ago

  • Archived

change primary email address on profile

Instructions on changing primary email address not helpful-prompted to access Accounts but profile displayed would not let me edit my primary email address. When attempte… (read more)

Instructions on changing primary email address not helpful-prompted to access Accounts but profile displayed would not let me edit my primary email address. When attempted to add secondary address was notified that code was sent to my old email address was was compromised & deleted by security of my carrier Want to add new email address & add secondary email account. Assistance greatly appreciated

Asked by JAYeskewicz 2 years ago

Last reply by FredMcD 2 years ago