Firefox Support Forum

I have a firefox account for syncing my multiple computers and mobile devices. I purchased a new windows 10 laptop and installed firefox but it will not allow me to sign into my account. It says my password is wrong. I'm using the same password I used to log into this support site (from an older pc) so the password is valid. All other devices are syncing and signed in. How do I get this new installation of firefox to recognize my password?

Thanks, Mike

After installing Firefox on my Macbook Air, when I go to open it, I get "Your Firefox profile cannot be loaded. It may be missing or inaccessible." Can anyone help?

Hi,

I've been using Firefox from 8 months but I never update it before. Now I want to download the latest version of firefox but, I don't know how to update the old version to new one. Do I need to delete the old version and again Install the latest version?

Please guide me about this.

Thanks.

my yahoo mail account is not optimized for firefox! help I hate chrome and safari

I was told that Yahoo does not optimize (I'm talking out of my hat here) for Firefox.

I do not want to use chrome or safari.

I LOVE firefox.

Apart from having to get a whole new email address which means changing everything! does anyone have any suggestions.

In other words I cannot get my Frontier account Yahoo mail on my new iMac.

Firefox keeps resetting itself on my macbook air M1 2020 each time I shut down or restart the macbook meaning I must sign into my Firefox account every time I do it.

Hello,

I just installed Firefox Sync, and now I see that all my previously saved bookmarks and passwords have been deleted. I do see a folder in which these should be, but when I try to import the bookmarks it shows me an error (photo 1). Also trying to restore to previous dates shows errors (same result as photo 1).

So instead of importing them I try to do the long work around of putting them all back in place. However, when I try to bookmark webpages again, they are not shown in the bookmarks at the top of my browser (photo 2) or in the bookmarks when I open the menu (photo 3)

My question: How do I restore my old passwords and bookmarks? And how can I get bookmarks at the top of my screen again?

Thanks.

I just did the refresh to Firefox on my Mac, the program would not load any websites. I moved the app to trash, did a fresh install, no improvement. Help! Thanks.

I got a new computer (Windows 10; my old one still had Windows 7), I have the same Firefox Version 85.0.2 (64 bit), and the same options (transferred with my account) yet firefox behaves differently when downloading. In this case when I download a .dlc file (a text file) firefox ADDS the file extension .txt, in consequence jdownloader2 doesn't open it automatically. Under Windows 7 firefox does no such thing. How can I change this behavior in firefox (under Windows 10 only?)?

Hi. I am on a brand new MacBook Pro with no access to my old one, and am unable to access my old Firefox boomarks. I didn't make a back up of my Firefox bookmarks and no matter what profile I try to recreate on Firefox, can't access them.

Do you know if I have any options for recovering my old bookmarks? Firefox says it automatically creates backups of profiles, but I don't understand how to activate or access these.

I cannot tell anything about my old Firefox profile from loading about:profiles page.

Thank you, Anna

In order to mitigate supply chain attacks it would be useful to have a checksum published so that we can verify the file has downloaded appropriately. This should be included within the release notes.

We can't download a file from GOOGLE DRIVE on Firefox and Firefox Nightly but we can download on GOOGLE CHROME. PLEASE SOLVE THIS PROBLEM ! ! ! Our firefox version is 87 and 88(Latest now). Also SOME EXTENSIONS are seeing LAGly.

Have tried repeatedly to download firefox VPN - all I get is form to fill out with my info, which I do...and then a little red thing when I try to click on the submit button....have tried several times, same result... goes nowhere.

I have no experience with having different browsers on the same computer and want to know if there are any conflicts or problems before I download a second browser.

Updating to new version of Fire Fox, my home page was changed to eco Start Page and my default search was a yahoo Eco Start Page . Why did this happen? I had trouble correcting this and how can this happen to FF? I thought your browser was secure.

I live in Mountain View and use Google WiFi which is provided by Google for the City of Mountain View. For the past few months, they have been having a BIG problem with the corruption of downloads. Even teensy tiny ones. Perhaps you've heard about it since you're also in Mountain View. They have not responded to repeated posts from the forum... I have an iMac running Snow Leopard 10.6.8 and I haven't been able to update my software. I go to Lane Medical Library at Stanford to use the Windows machines there. I load whatever standalone software that I can onto a jump drive and install it at home. Unfortunately, some sites (like Apple and maybe even Mozilla!) recognize the computer you're on and only allow you to download software compatible with the machine that you are actually sitting at. This means that I can't reinstall Safari because I can't get a copy of it. And it looks like I might not be able to install Firefox 17.0 either. At least, that's what I'm trying to find out. "We've made some educated guesses about your current browser and operating system." See what I mean? So when I go to the library, will I be able to download a copy of Firefox 17.0 for the Mac and install it on my computer at home? Thanks!