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Downloads

Files will not download. The file is a rfa(revit) file. This is my second day using this web browser.. I have checked setting, to which I switched around to try and trou… (read more)

Files will not download. The file is a rfa(revit) file. This is my second day using this web browser..

I have checked setting, to which I switched around to try and troubleshoot. This did not work. I ended up downloading another browser and the file downloaded no issue. Why is this happening? Ant help is greatly appreciated!

Asked by Shinobi 4 months ago

Last reply by jonzn4SUSE 4 months ago

cannot download copy of firefox - expired chrome blocks it

cannot download firefox browser because I have an expired chrome browser that I'm supposed to delete first - However - have tried a dozen or so ways to do just that - or… (read more)

cannot download firefox browser because I have an expired chrome browser that I'm supposed to delete first -

However - have tried a dozen or so ways to do just that - or so it appears and still cannot download the

firefox browser and after much frustrated key pounding find evidence chrome is not really deleted - help losing

my mind - I'm 77 years old and not computer literate but not senile either - i hope

Asked by sargeantsmith@juno.com 5 months ago

Last reply by cor-el 4 months ago

my computer updated and i lost firefox

My computer updated with no warning one night, and i lost all personalization and even everything stored in my firefox, the sign ins, passwords, bookmarks, all. is there… (read more)

My computer updated with no warning one night, and i lost all personalization and even everything stored in my firefox, the sign ins, passwords, bookmarks, all. is there a way for me to find all that was erased?

Asked by liz1611 1 month ago

Last reply by cor-el 1 month ago

Add-ons in Firefox on Windows 11

I'm a recent reluctant user of Windows 11. I can't get Firefox configured the way I like it on the new Windows 11 machine. Every single time I try to find an extension,… (read more)

I'm a recent reluctant user of Windows 11. I can't get Firefox configured the way I like it on the new Windows 11 machine. Every single time I try to find an extension, I get a message "Gah. Your tab just crashed." I've tried the Restore This Tab option to no avail.

I uninstalled Fx, downloaded a fresh copy (using Edge, ugh) and installed it. I get the same result.

I had Fx running on the Win 11 machine, before I foolishly accepted an upgrade that took me to Win 11. I suspect that there might be a corrupted Profile or other vestige of that Firefox installation that is causing problems. (Or, because I used Edge to download MSofat hacked me.)

Can someone please tell me how to find and remove all vestiges of Firefox? I want to get back to a fresh slate and try again.

I'm posting this from my old and slowly dying HP laptop running Windows 10. Fx runs here, but the system is slower than Christmas to a 9-yo.

TIA

Asked by rabbit 4 months ago

Last reply by cor-el 4 months ago

YouTube says that I downloaded a video. It's shows that on my YouTube Premium (signed in) page. But I can't find it on my iMac.

Hello, So, I tried to download a video from my YouTube Premium Account. According to the youtube webpage, that video was downloaded to my iMac. My FF 124.0.1 settings ar… (read more)

Hello,

So, I tried to download a video from my YouTube Premium Account. According to the youtube webpage, that video was downloaded to my iMac. My FF 124.0.1 settings are set up to download to the Desktop. I am running Mac OS Sonoma 14.4.1

Yet the file is not there. I tried searching on the Support page for FF. Lots of articles but no real help. Tons of info about how to tweak the download but Nothing about Where that download ended up. I did give Permission in Settings for youtube.com to download to my iMac, but again, I can't find the file. In the Storage section, it shows 37.5 MB, so it should be on my iMac, right?

How is it possible for youtube.com to show that I downloaded the file but I can't find it?

I am totally at a loss. Never had anything like this happen before. Prior downloads have Always shown up on the Desktop.

Any thoughts? Thanks for your time.

John D

Asked by jdstickledc 2 months ago

Last reply by zeroknight 2 months ago

Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window.

I am still on windows10..Recently have used firefox much less. Today when tried it says that firefox is running and the new try is (3) which is on the task manager. Dele… (read more)

I am still on windows10..Recently have used firefox much less. Today when tried it says that firefox is running and the new try is (3) which is on the task manager. Deleted it and tried again same thing. Removed firefox and tried to reload and it wull not load...says it has problems.. May never use firefox again. [removed phone# from public support forum]

Asked by Robert Oakes 4 months ago

Last reply by jonzn4SUSE 4 months ago

Opening PDFs

Hello, I want Firefox to open PDFs in browser. I have opt in for two options from setting both are not working. 1. I have choose always ask where to save files and tha… (read more)

Hello,

I want Firefox to open PDFs in browser. I have opt in for two options from setting both are not working.

1. I have choose always ask where to save files and that is not working because it is always saving files in downloads. 2. I have choose Firefox option from save or open files to open files and not save files; it did not work (Firefox downloaded the files not opened it). Then I tried always ask, from always ask menu then I choose open with Firefox and it opened in Firefox but it saved the file.

Please let me know how can this issue be resolved. I do not want to download files and when I do want to download, I want to choose a specific location for each file. I am trying a transition to Firefox from chrome. So, I am very new to these settings.

I have attached a picture of setting in this request.

Thank you for your help! Dilpreet

Asked by dilpreettoor106 4 months ago

Last reply by zeroknight 4 months ago

Files failing to download

All of the files I try to download fail immediately. Even extensions will not download on firefox. I have uninstalled and reinstalled and checked the download location. D… (read more)

All of the files I try to download fail immediately. Even extensions will not download on firefox. I have uninstalled and reinstalled and checked the download location. Downloads work on other browsers such as Chrome fine but nothing will download on Firefox.

Asked by maryam.sufi 2 months ago

Last reply by cor-el 2 months ago

Problems with Firefox installation

I had posted my question yesterday and received a response from jscher2000. I sent a reply to the response by email a short while ago, but I wasn't sure it went through. … (read more)

I had posted my question yesterday and received a response from jscher2000. I sent a reply to the response by email a short while ago, but I wasn't sure it went through. Therefore, at the possible expense of having you receive the reply twice, I have recopied it here:

Thank you for trying to help me download Firefox onto my computer. As per your advice, I first tried shutting down and restarting my computer. That did not work. Then I went onto the link you sent me: https://www. mozilla,org/en-US/firefox/all/#product-desktop-release . The installation began, but only got up to around 80 - 90%. It stopped at the point where it said Execute: "C:|Program Files\Mozilla Firefox\default-browser-agent.exe" register-task 308046B... (It looks like there might be some more letters and/or numbers after the "B", but I can't see what they are.) I waited a few more hours to see if the installation would continue, but it did not. I then went back to try downloading Firefox in the regular way. First I got a message, "Now installing. Firefox will be ready in just a few moments." Again, installation proceeded to around 80 - 90 %, and then I got a message, "Hmmm. For some reason, we could not install Firefox. Choose OK to start over." Starting over didn't help. I got the same message. Any further help or advice that you can give me would be greatly appreciated. drzee1946 email: [removed from public support forum]

Asked by drzee1946 3 months ago

Last reply by James 3 months ago

downloading statements from my bank account

Recently I have found that I cannot download statements from my bank account, also at the same time (2/3 months ago) I cannot access a Tesco website from Firefox. I can … (read more)

Recently I have found that I cannot download statements from my bank account, also at the same time (2/3 months ago) I cannot access a Tesco website from Firefox. I can carry out these functions easily from Microsoft Edge, so why the sudden change ? Can anyone please help me to fix this in Firefox?

Asked by stef.l1 4 months ago

Last reply by cor-el 4 months ago

Custom install option for Firefox

The link discussing this on your website shows a different installation program than what I see when trying to install Firefox. (Image from your website below.) In my cas… (read more)

The link discussing this on your website shows a different installation program than what I see when trying to install Firefox. (Image from your website below.) In my case, I am not presented with this screen nor the option to choose my own destination (D:\Program Files\).

Help, and thank you!

Mike

Asked by mike.taggart 5 months ago

Last reply by James 5 months ago

Can't open or download files properly anymore

I accidentally used wrong disk when downloading a big file. So my primary disk, where I'm running OS became 100% full. Then I removed this big file, checked that disk is … (read more)

I accidentally used wrong disk when downloading a big file. So my primary disk, where I'm running OS became 100% full. Then I removed this big file, checked that disk is not full anymore, and tried to download again, this time choosing the right disk, but now the Firefox internal file browser, where we open files, and select folder to download is broken, pointing wrong location when selecting disk/folders. I tried restarting OS, reinstalling firefox, but it's internal file browser is still broken. In Chrome it's ok, in system file explorer is ok, problem occur only with Firefox. I'm using Pop!_OS 22.04.

Is there a way I can reset this internal file browser to work properly again?

Asked by Epilogue 5 months ago

Last reply by zeroknight 5 months ago

Desktop Icons changed to some generic image after Firefox Install

One of my machines has Windows 7 installed and uses Chrome browser. Recently I had a need to install Firefox. As soon as the install completed, all of my existing Google … (read more)

One of my machines has Windows 7 installed and uses Chrome browser. Recently I had a need to install Firefox. As soon as the install completed, all of my existing Google related shortcut icons changed to some generic type. No matter what I did I could not change the shortcut icons back to their original. I uninstalled Firefox and they all came back. Any suggestions?

Asked by P Brixey 4 months ago

Last reply by zeroknight 4 months ago

In order to update my iOS my firefox was deleted from apps. I just reinstalled but my bookmarks are gone.

Is there a way for me to retrieve my bookmarks? They have followed me through several macbooks, and reinstallations and this is the first time they've gone missing. … (read more)

Is there a way for me to retrieve my bookmarks? They have followed me through several macbooks, and reinstallations and this is the first time they've gone missing.

Asked by Michael Goldfarb 4 months ago

Last reply by cor-el 4 months ago

Microsoft edge do not allows me to install Firefox browser

Hello, I bought a new acer laptop that has only installed by default Microsoft edge. Now, It seems that I can't see how to download and install Firefox as my browser by d… (read more)

Hello, I bought a new acer laptop that has only installed by default Microsoft edge. Now, It seems that I can't see how to download and install Firefox as my browser by default. It seems that Firefox is not supported by Microsoft edge browser. I need my Firefox browser to my new laptop. I need help please.

Asked by Jean Augustin 5 months ago

Last reply by James 4 months ago

Transfer my Firefox program and settings to a new computer?

I will be receiving a new HP Laptop to replace a 2013 Dell Inspiron desktop and would like to to transfer my Firefox browser, settings and bookmarks when it arrives in a … (read more)

I will be receiving a new HP Laptop to replace a 2013 Dell Inspiron desktop and would like to to transfer my Firefox browser, settings and bookmarks when it arrives in a couple of weeks. Can you help with the easiest way for me, who has some knowledge but not the greatest at Tech. ? Thank you !

Asked by Richard Perry 3 months ago

Last reply by jonzn4SUSE 3 months ago