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firefox wont install

Hello, It started last night: Firefox stopped working. I've been trying to reinstall it for 4 hours now and each time I do so, it crashes first "hmm for some reason blab… (read more)

Hello,

It started last night: Firefox stopped working.

I've been trying to reinstall it for 4 hours now and each time I do so, it crashes first "hmm for some reason blabla" then I have to install it another way from the same website and it says "your download was interrupted"

I can see the firefox logo on my desktop after i install it but a blue circle just goes round and round.

I ve uninstalled and reinstalled it 50 times, it changes nothing. cleared the caches also.

the other weird thing is that windows doesnt detect when i uninstall firefox. the picture is still there an hour after the fact as if the uninstalling was still happening

Please help me, i dont want to be stuck with google chrome for ever !

for some reason i cant interact with firefox. the mouse cant click on it. it freezes.

Asked by reulandchristopher 6 months ago

Last reply by Dropa 6 months ago

My Mac OS10.9.5

I tried to update firefox not knowing that my very old Mac Book Air with OS X 10.9.5 cannot handle the update. I need to download a Firefox version that is compatible wit… (read more)

I tried to update firefox not knowing that my very old Mac Book Air with OS X 10.9.5 cannot handle the update. I need to download a Firefox version that is compatible with my old lap top, please. Can you send me a link to the right download? When I attempted the update I "replaced" Firefox on my hard drive and now I can't get to my FireFox account and I had all my stuff there. Please help. Thank you!

Asked by novazane 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

stop firefox downloading

Hi Is there anyway to stop firefox downloading files entirely? Or at the very least, stop it auto downloading or prompting to save download settings ? thanks, J… (read more)

Hi

  Is there anyway to stop firefox downloading files entirely?  Or at the very least, stop it auto downloading or prompting to save download settings ?

thanks,

      Jon

Asked by jon.dickens 4 months ago

Last reply by FredMcD 4 months ago

How can I download an older version of Firefox?

I have an older Macbook Air that runs on OX Capitan which is not compatible with the latest version of Firefox. I have been a long time user of Firefox and have an accoun… (read more)

I have an older Macbook Air that runs on OX Capitan which is not compatible with the latest version of Firefox. I have been a long time user of Firefox and have an account. Please send me a link and instructions on how to download a version that will work on my device. Thank you in advance for your help. Venetia

Asked by Venetia 4 months ago

Last reply by cor-el 4 months ago

opening pdf files

how do i stop firefox opening my pdf files. i have set adobe as my default yet it still keeps using firefox. I have also changed the settings in adobe, without success. I… (read more)

how do i stop firefox opening my pdf files. i have set adobe as my default yet it still keeps using firefox. I have also changed the settings in adobe, without success. I will stop using firefox if this cannot be fixed. it drive me nuts

Asked by lennymr2 3 weeks ago

Last reply by Terry 3 weeks ago

  • Solved
  • Archived

Help! Need to move Bookmarks, Extensions & Add-Ons to another Mac

My present iMac is failing rapidly and I will be replacing it with a new Mac very. I do not have a Time Machine backup. The only info I really need is how to copy off, to… (read more)

My present iMac is failing rapidly and I will be replacing it with a new Mac very. I do not have a Time Machine backup. The only info I really need is how to copy off, to an external drive, all the bookmarks and bookmark structure), extensions, and add-ons I have added to Firefox, and then add them to Firefox on my future Mac.

Do I just copy the Firefox app to the external drive? I looked in the Macs' base system Library and Preferences, and in my User files, but I do not see anything related to Firefox.

My old (current) and failing Mac is running the latest version of Catalina,

Thanks for any info!

Asked by fastdude 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

  • Solved
  • Archived

Firefox Installer gives error "VCRUNTIME140_1.dll was not found"

I was cleaning out my hard drive and deleting old installs of Microsoft Visual Studio Redistributable packages, and I almost certainly deleted the one that Firefox relies… (read more)

I was cleaning out my hard drive and deleting old installs of Microsoft Visual Studio Redistributable packages, and I almost certainly deleted the one that Firefox relies on.

I then attempted to start Firefox, getting the error, "The code execution cannot proceed because VCRUNTIME140_1.dll was not found. Reinstalling the program may fix this problem."

I uninstalled, following the clean install directions, and deleting the "Program Files/Mozilla Firefox/" directory.

Then, I ran the Firefox Installer, newly downloaded, and when running it, it gives the same error, "The code execution cannot proceed because VCRUNTIME140_1.dll was not found. Reinstalling the program may fix this problem." Selecting "Restore Defaults" has no effect either way. The installer then appears to complete in the background, and the Firefox directory is created, along with the executable.

When I run Firefox.exe, it seems to load the program, but any address I type in fails to begin loading. This includes websites (www.google.com) and help/utility pages (about:config). I'm therefore unable to change any settings within Firefox.

I then tried re-installing the "Visual C++ 2008" and "Visual C++ 2015-2019" packages in an attempt to restore that DLL, but that had no effect after repeating the same steps above (clean uninstall, re-install). Which VC++ Redist Package should I be re-installing? Ideally, I should be able to just get a copy of VCRUNTIME140_1.dll and place it where Firefox is looking for it.

Asked by trevorawestphal 2 years ago

Answered by trevorawestphal 2 years ago

  • Solved
  • Archived

I lost bookmarks and user passes after firefox update

I lost bookmarks and user passes after firefox update. new version of firefox is 77.0.1 (64-bit) I read the related questions but did not understand how I could recover.… (read more)

I lost bookmarks and user passes after firefox update. new version of firefox is 77.0.1 (64-bit) I read the related questions but did not understand how I could recover. and attached pictures of my profile.

Asked by hsamadzadeh 2 years ago

Answered by FredMcD 2 years ago

  • Solved
  • Archived

Yahoo Mail not working properly after downloading the latest Firefox browser.

I have downloaded the latest browser today. I can access my Yahoo Mail, but I cannot delete or send any mail from it when using this browser. My Yahoo Mail is now useless… (read more)

I have downloaded the latest browser today. I can access my Yahoo Mail, but I cannot delete or send any mail from it when using this browser. My Yahoo Mail is now useless when using Firefox. Please advise me of the solution to the problem as soon as you can.

Asked by barr_italia 2 years ago

Answered by Andrew 2 years ago

  • Solved
  • Archived

Don't want to upgrade

I'm using Firefox 78.0.2 and i keep getting notices to upgrade. But the last time I upgraded, Firefox changed the locations of my tabs from below the address bar to above… (read more)

I'm using Firefox 78.0.2 and i keep getting notices to upgrade. But the last time I upgraded, Firefox changed the locations of my tabs from below the address bar to above the address bar and also changed the behavior of the address bar. It took me a couple of weeks to find the answers and get things back the way they were. I don't want to upgrade Firefox because I have no idea what it might change this time. Is there a way to keep Firefox from sending me upgrade notices when I don't want them?

Asked by mikejanus 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

  • Archived

Pocket-free build of firefox

Is there a pocket-free build of firefox available for download? Before you say, you can just disable it, I already have. In addition to that I've blocked the update/api… (read more)

Is there a pocket-free build of firefox available for download? Before you say, you can just disable it, I already have. In addition to that I've blocked the update/api url as well. I want it removed completely, I strong feel mozilla should make it opt-in or provide a pocket free build.

I was thinking perhaps there is a regulatory constraint on of the builds here that I could install, then change back to english?

https://ftp.mozilla.org/pub/firefox/releases/79.0/linux-x86_64/

Any help would be appreciated.

Asked by jason65 2 years ago

Last reply by Squiddly 1 year ago

  • Solved
  • Archived

My Firefox says: "your system administrator deactivated updates", but he (myself) didn´t. How to fix that?

Dear community, for some days my Firefox 80 on Windows 10 has shown the message "your system administrator has deactivated updates", when I look under "Help" -> "about… (read more)

Dear community, for some days my Firefox 80 on Windows 10 has shown the message "your system administrator has deactivated updates", when I look under "Help" -> "about Firefox". This is strange, because the admin is me myself, and I didn´t change anything in Firefox or in the Win 10 registry. Has anyone of you had this experience, and how can I possibly fix it? Thanks in advance! Pete

Asked by canaima-pete 2 years ago

Answered by cor-el 2 years ago

  • Archived

Keep Getting "Firefox already running, but it is not responding..." Message on attempt to Start Firefox

I started receiving a message that "Firefox is already running, but it is not responding...". Tried Task Manager to "End Processes" - Didn't work (still getting the same… (read more)

I started receiving a message that "Firefox is already running, but it is not responding...". Tried Task Manager to "End Processes" - Didn't work (still getting the same message on start up). Tried to uninstall and reinstall Firefox - Didn't work (Getting the same message when I attempt to reinstall. About to give up and go with another browser. Can someone please tell me how to get rid of this message and reinstall and start Firefox? I would REALLY rather use Firefox. Thank you!

Asked by dsmith30 2 years ago

Last reply by bjv.rems1 1 year ago