Showing questions tagged: Show all questions

After v78 update I have two FFs, one with no passwords. What to do?

This morning FF advised me to update to a newer version. I did and got 78.0.1 (64-bit) for Windows 7. Later I was deleting a program - winpdfeditor - in the Windows contr… (read more)

This morning FF advised me to update to a newer version. I did and got 78.0.1 (64-bit) for Windows 7. Later I was deleting a program - winpdfeditor - in the Windows control panel and, at completion, suddenly got a message that Firefox was updating (again), but this time with a big bold warning - as I recall - that this version was not synched with anything. This new Firefox opened. My regular version, the one I'd updated this morning -- let's call it FF-1 -- was also open. In the second version (FF-2) I immediately checked under Tools > Options > Logins and Passwords, and the passwords section was empty. I closed FF-2. FF-1 is still open and still has all my passwords. I checked my Mozilla > Firefox > Profiles folder and now have two profiles - one called jn******.default, where I can see all my regular FF files, including logins.json, and one called i6******.default-release, with all files created today and no logins.json. Windows control panel also tells me I have two FFs, but identifies them as v78.01 and v72.02, and says both were installed today. What to do now? Obviously, I want to save the one with the passwords and delete the other one. But, as this situation is new to me, I want to do it the right way.

Asked by roberto32 1 hour ago

offer from mozilla

Hello, is this offer from Mozialla? https://www.mozilla.org/de/firefox/78.0.1/whatsnew/all/?oldversion=77.0.1&v=5 and then a message with a phone number comes to the… (read more)

Hello,

is this offer from Mozialla?

https://www.mozilla.org/de/firefox/78.0.1/whatsnew/all/?oldversion=77.0.1&v=5

and then a message with a phone number comes to the handy

my english knowledgeis not so good, if somebod could answer in german. if not I try to understand.

Asked by Madlen 1 day ago

Last reply by cor-el 22 hours ago

AAdvantage eShopping Button Extension will not download

I have been unsuccessful in downloading the American Airlines AAdvantage eShopping extension from the AA.com website. Each time I get the error "The add-on could not be … (read more)

I have been unsuccessful in downloading the American Airlines AAdvantage eShopping extension from the AA.com website. Each time I get the error "The add-on could not be downloaded because of a connection failure".

Firefox 79ob3 Window 7

Thanks

Asked by mthomasff 1 day ago

incorrect checksums of downloaded Firefox

Every time I download a new release of Firefox (win64 german), I check the downloaded file at virustotal and check the hashes published under http://releases.mozilla.org/… (read more)

Every time I download a new release of Firefox (win64 german), I check the downloaded file at virustotal and check the hashes published under http://releases.mozilla.org/pub/firefox/releases/<Version>, e.g. http://releases.mozilla.org/pub/firefox/releases/78.0.1/SHA256SUMS Up until release 77.0 the hashes matched but for 77.0.1 and also the current release 78.0.1 the hashes do not match, neither SHA256 nor SHA512. For "win64/de/Firefox Setup 78.0.1.exe" the SHA256 hash should be 56cff68e3f0cb76a6404d675f7e1bacc40ebaba7bbb5cadcb4950378656ab0a6 but the calculated hash is 8e69755f257aba44b6bbe5079e17f3bff8b62ddc27de9e1c479686e9ad871dfb When checking at virustotal, the file is recognized as scanned before and the displayed hash is the one I calculated, so at least my downloaded file is equal to the file other persons downloaded. Could it be that since v77.0.1 the published hashes are incorrect?

Asked by juergen.renner1 4 days ago

Last reply by cor-el 2 days ago

Password reset question

Is it true that resetting password will result In losing history and bookmarks? Ive used for years on laptop which just died. Trying to install on iPad and it doesn’t lik… (read more)

Is it true that resetting password will result In losing history and bookmarks?

Ive used for years on laptop which just died. Trying to install on iPad and it doesn’t like my password. The reset page says I might lose hx, bookmarks as well as saved passwords. Noooooo!!  If this is really going to happen, is there any way to work around it?  

Thx

Asked by charlotte.giese 3 days ago

Last reply by cor-el 3 days ago

  • Solved

Updating Firefox from Menu > Help > About yields ransomware

I received a Firefox notice that an upgrade was available, so I clicked "not now" and triggered the update by Menu > Help > About. Firefox apparently downloaded its… (read more)

I received a Firefox notice that an upgrade was available, so I clicked "not now" and triggered the update by Menu > Help > About. Firefox apparently downloaded its update, then asked me to restart Firefox. I did so and got a "ransomware" notice from my antivirus program, saying it fixed the problem (but not how). Trying to run Firefox repeats the notice. Does Firefox now have malware in it?

A Web search turns up nothing. I am posting this question from Google Chrome.

Windows 10 Home Malwarebytes premium (latest)

Asked by David Spector 3 days ago

Answered by David Spector 3 days ago

  • Solved

Firefox update check can't talk to the mothership (likely)

I run Firefox on a number of systems and two of my work computers seem to be unable to check in with the Firefox update servers to get updates. See image for the exact er… (read more)

I run Firefox on a number of systems and two of my work computers seem to be unable to check in with the Firefox update servers to get updates. See image for the exact error message.

"Firefox can't update to the latest version. Download a fresh copy of Firefox and we'll help you to install it."

My suspicion is my network team is blocking my browsers from getting to the Firefox update servers but I don't know how to test it. One of my browsers is 77.0, the other is 77.0.1. Both of them give me the error in the image. Both of them insist I'm on the latest version of Firefox when I use 'Help/About Firefox' to check.

If anyone knows what data I should collect to get this figured out I'd appreciate it.

Thanks

Asked by Tallbek 3 weeks ago

Answered by Tallbek 3 weeks ago

Firefox install

Tried to download and install the Firefox browser, 64 bit. While processing, said "cannot continue, cannot find VCRUNTIME140_1.dll. I know that I did remove the Visual C … (read more)

Tried to download and install the Firefox browser, 64 bit. While processing, said "cannot continue, cannot find VCRUNTIME140_1.dll. I know that I did remove the Visual C re-distributable file or from the windows system but have been trying to re-install. Downloaded and executed visual c, to no effect, did not re-install the driver or whatever Firefox is looking for during the install. At a total loss on how to re-instate the VCRUNTIME140_1.DLL so that I can use Firefox, HELP!!! P.S. the help provided on-line tells one how to re-install the driver but so "poluted" with other programs wanting you to download their programs that impossible to find the correct tools to use. Anyway, your help will be appreciated. I do like Firefox and have been enticed to use Microsoft Ecge but do not want to if I can help!

Asked by sid_kraft 5 days ago

Last reply by FredMcD 5 days ago

What are the best ways to copy existing settings to a new profile?

Hi, I've encountered my fair share of bugs. I'm also disabled, so I need a lot of safety and accessibility fixes to use any browser. Debugging advice often involves ""saf… (read more)

Hi,

I've encountered my fair share of bugs. I'm also disabled, so I need a lot of safety and accessibility fixes to use any browser.

Debugging advice often involves ""safe" mode," which disables some safety and accessibility tools, or "refresh Firefox," or otherwise using new profiles, which require me to set up the safety and accessibility tools before I can do anything. (For example, by default Firefox uses blinking cursors, autoscroll, and smooth scrolling, all of which trigger my migraines.)

In the past I've sometimes copied specific items, or cleared out a new profile folder and copied everything from an already-set-up profile folder.

Are there better or worse ways to copy bookmarks, saved passwords, about:config settings, user css, add-ons, and add-on settings?

(The previous time I asked this, I somehow got diverted to the wrong forum.)

Asked by MarjaE 1 week ago

Last reply by cor-el 5 days ago

  • Solved

Firefox new for an XP laptop

I need to install Firefox NEW on an XP laptop. I need the (newest) old version that will install on the XP downloaded to THIS (Windows 10) computer and "Sneaker-netted" t… (read more)

I need to install Firefox NEW on an XP laptop. I need the (newest) old version that will install on the XP downloaded to THIS (Windows 10) computer and "Sneaker-netted" to the XP. Then I presume I will be able to download the NEWEST version that will run under XP and do the upgrade. What I received was indistinguishable from the most current version, when I tried to get 43.0.1. Help?

Asked by GooRoo 6 days ago

Answered by James 6 days ago

Firefox keeps on installing itself

Hi everyone, I recently installed Firefox in a new Mac, I've been using Firefox in my old MacBook Pro without a problem, but in the new one, it keeps showing the installa… (read more)

Hi everyone, I recently installed Firefox in a new Mac, I've been using Firefox in my old MacBook Pro without a problem, but in the new one, it keeps showing the installation "disk" and when I try to eject it it says it's busy... do you know what I should do to install it definitively? Many thanks for your help. Best, y+

Asked by yettalee 6 days ago

Last reply by James 6 days ago