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  • Solved

Updating Firefox from Menu > Help > About yields ransomware

I received a Firefox notice that an upgrade was available, so I clicked "not now" and triggered the update by Menu > Help > About. Firefox apparently downloaded its… (read more)

I received a Firefox notice that an upgrade was available, so I clicked "not now" and triggered the update by Menu > Help > About. Firefox apparently downloaded its update, then asked me to restart Firefox. I did so and got a "ransomware" notice from my antivirus program, saying it fixed the problem (but not how). Trying to run Firefox repeats the notice. Does Firefox now have malware in it?

A Web search turns up nothing. I am posting this question from Google Chrome.

Windows 10 Home Malwarebytes premium (latest)

Asked by David Spector 4 months ago

Answered by David Spector 4 months ago

  • Solved

virus detection - Checks

Hi, I am running the french FF 79.0 64 bit I just started to download the latest iso of debian 10.5 from the official Mirror and got the FF warning that it contains a vir… (read more)

Hi, I am running the french FF 79.0 64 bit I just started to download the latest iso of debian 10.5 from the official Mirror and got the FF warning that it contains a virus. I am not sure if you have a team to check false positive as this is the official site and that it was released only yesterday https://cdimage.debian.org/debian-cd/current/amd64/iso-dvd/debian-10.5.0-amd64-DVD-1.iso and I am getting worried after I got this message. Thank you in advance. Regards, Stephane

Asked by Stéphane BLIN 3 months ago

Answered by cor-el 3 months ago

corrupted update

10/20/20 I clicked on the update button last night - running 81.0, and the update was for 81.0.2. When I went to open the browser all that I got was a line at the top … (read more)

10/20/20

I clicked on the update button last night - running 81.0, and the update was for 81.0.2. When I went to open the browser all that I got was a line at the top - FF would not open. I backed up the profile, and did a clean install. When I finally got the backed up profile installed, it opened properly once and everything was there. When I opened it again, no book marks, and none of the buttons worked. FF didn't close properly, and I had to use Task Manager to shut down.

I ended up downloading the beta version, and it's worked just fine. The original profile works, so all bookmarks are there.

I see that FF released 82.0 this morning. Is it safe to try to install it, or is the beta version that I installed last night really 82, just hours before it was officially released?

Asked by finepoint 1 month ago

Last reply by finepoint 1 month ago

How to disable automatic version update in 83.0 (64-bit)

My browser last version is 83.0 (64-bit) in previous versions it was easy to find the option where you could enable or disable automatic version update, but now i couldn'… (read more)

My browser last version is 83.0 (64-bit)

in previous versions it was easy to find the option where you could enable or disable automatic version update, but now i couldn't find it, please help. thanks

Asked by umedkhon.m 1 week ago

Last reply by FredMcD 1 week ago

FireFox 64

I have been using 64 for quite some time. Just downloaded the new version. All of my bookmarks are gone. When I go to the old 64 just a spinning icon and each tab is co… (read more)

I have been using 64 for quite some time. Just downloaded the new version. All of my bookmarks are gone. When I go to the old 64 just a spinning icon and each tab is completely blank. I'd really like to continue using firefox. Running a business, I have not choice at this point.... had to migrate all tabs to Safari so I can work.

Any ideas? Anyone? Bueller? Bueller?

Asked by Bgansmann 1 week ago

Last reply by FredMcD 6 days ago

  • Solved

XML Parsing Error

I'm getting the XML Parsing Error message on Firefox after the latest update. I have tried every fix I can find in the help guide and the community section but none of th… (read more)

I'm getting the XML Parsing Error message on Firefox after the latest update. I have tried every fix I can find in the help guide and the community section but none of them have worked. So far I have:

- completely uninstalled Firefox and everything related
- emptied cache of Chrome (which is what I am using to re-download Firefox)
- deleted everything in Windows Temp folder
- re-downloaded a brand new download of Firefox directly from the site
- run a full clean re-install of Firefox (same error message)
- restarted the computer (still getting XML Parsing error)
- unable to start Firefox in safe-mode as I don't have the button on the browser to do so.

Any other suggestions would be greatly appreciated as Firefox is my favourite browser and I want it back!

Asked by tellemonstar2002 6 days ago

Answered by tellemonstar2002 5 days ago

  • Solved

lost bookmarks etc after updating firefox

i have lost everything and struggling to get all my bookmarks back after a update from firefox- HELP! Is there a number where someone can talk me through this as I cant s… (read more)

i have lost everything and struggling to get all my bookmarks back after a update from firefox- HELP! Is there a number where someone can talk me through this as I cant seem to sort it from the support pages

Asked by pantelisgeorgiou 6 days ago

Answered by FredMcD 5 days ago

mailto in registry changed when Firefox updates

Even though another application is selected under Options-Applications for "mailto", it still changes the mailto to FireFox in the registry under HKEY_CLASSES_ROOT\mailto… (read more)

Even though another application is selected under Options-Applications for "mailto", it still changes the mailto to FireFox in the registry under HKEY_CLASSES_ROOT\mailto\shell\open\command and HKEY_CLASSES_ROOT\mailto\DefaultIcon.

This only happens when FireFox updates itself. It does not happen when FireFox starts.

Asked by rip2 6 days ago

  • Solved

How do I import bookmarks to firefox?

I have read half a dozen articles, but they all there should be an import button, and there is NOT! I tried searching in options, there's nothing. How do I import bookm… (read more)

I have read half a dozen articles, but they all there should be an import button, and there is NOT! I tried searching in options, there's nothing. How do I import bookmarks?

Asked by generally_happy 5 days ago

Answered by generally_happy 5 days ago

Firefox Nightly does not recognize any programs

Firefox Nightly does not recognize any programs. For example, when I download a configuration file from Zoom, it asks me what to do with that file. Usually, My firefox re… (read more)

Firefox Nightly does not recognize any programs.

For example, when I download a configuration file from Zoom, it asks me what to do with that file.

Usually, My firefox recommends me some programs or I can browse through a few suggestions.

With Firefox Nightly, there is absolutely nothing suggested... I need to browse to the programs .exe file.

Why is that? Is that so because I got both browsers installed?? This is very annoying. I would like to use the nightly version. It seems not to have that "loading" issue of websites which my firefox always has.

Asked by Emo Hamsta 5 days ago

Downloading of offline FF installer in different web browsers - the same size but slightly different content

Hello, is this the standard behavior for downloading the FF by using some different web browsers? I am talking still about the same version of 64bit FF for Win10 offline … (read more)

Hello, is this the standard behavior for downloading the FF by using some different web browsers? I am talking still about the same version of 64bit FF for Win10 offline installer US but downloading this in different web browsers... The (final) downloaded file has exactly the same size of file but "slightly" different content - this is happening only when downloading FF. If I download different browser in various browsers then the size and content is exactly the same - but not in case of FF. Is it OK (some adjustemnt..) please or could it be virus? Thank you in advance for your respond. Jiri

Asked by jiri.pernik 5 days ago

Last reply by cor-el 4 days ago

How do I change an auto setting in my downloaded files?

Hello. I downloaded a Netgear driver update utility zip file (??) and for some reason I got confused when it said it would open it with Windows Explorer... and I decided… (read more)

Hello. I downloaded a Netgear driver update utility zip file (??) and for some reason I got confused when it said it would open it with Windows Explorer... and I decided to have it opened with Firefox instead. To add dumb insult to dumb injury, I checked the box to have downloads do that with ALL files like that going forward. If i click on that downloaded file, more than 175 tabs open up before i can make it stop. How do I undo this? Thank you kindly in advance

Asked by Marlene LeSuer 4 days ago

Last reply by Marlene LeSuer 4 days ago

Profile cannot be accessed

Hello! I'm getting an error message from Firefox whenever I try to open it that my profile is missing or cannot be accessed (see attached image). I have tried everything … (read more)

Hello!

I'm getting an error message from Firefox whenever I try to open it that my profile is missing or cannot be accessed (see attached image).

I have tried everything from the help articles so far, and nothing worked. I deleted the profiles.ini file, I deleted the entire Firefox folder under Application Support, I have deleted Firefox and reinstalled it. None of that worked.

Even when I try to create/delete/save my profile over the Terminal, I get the attached error message.

I love using Firefox, but I simply cannot use it this way. No matter if I use the default, developers or nightly version.

If anyone has an idea how I could fix the issue I would be incredibly thankful.

Thank you already in advance for your help!

Asked by julia.steiwer 4 days ago

Last reply by julia.steiwer 3 days ago

Firefox 83.0 on iMac v 10.13.6

Firefox stopped working on my iMac so I deleted it and have trying to do a fresh install, but each time I download and double click, it opens a Warning box that the follo… (read more)

Firefox stopped working on my iMac so I deleted it and have trying to do a fresh install, but each time I download and double click, it opens a Warning box that the following disk images couldn't be opened with the reason being that there is no such file or directory.

Asked by nlocascio 4 days ago

Firefox data old browser

I didn't like the new functions of the firefox update from 17-11-2020 so I tried to use an older version. This however removed my history and bookmarks. Is there any way … (read more)

I didn't like the new functions of the firefox update from 17-11-2020 so I tried to use an older version. This however removed my history and bookmarks. Is there any way to get those back? I didn't have a firefox account until I asked this question.

Asked by symenoniemen 4 days ago

Last reply by jscher2000 4 days ago