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Garbled Text on Websites

Attached is a sample of how web pages display. These can either initially display this way or, as in this example, the page opened correctly, I stepped away for a few min… (read more)

Attached is a sample of how web pages display. These can either initially display this way or, as in this example, the page opened correctly, I stepped away for a few minutes and when I viewed the page again it looked like the example. I can have a page open and it is displaying correctly, then open a new tab and go to a different site and the text will look like the example.

I have cleared the cache, dumped all the cookies. Restarting the browser (I do this many times a day) will fix the current page but eventually another page will display like this.

I running version 84.0.2 64bit on a Mac Pro Mojave. I don't have this problem with other browsers like Chrome or Safari. I never see it on my Windows 10 system.

Asked by MrBBPrinter 10 months ago

Answered by cor-el 10 months ago

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  • Archived

Since updating to version 89 several common websites cannot be viewed properly

Firefox updated to version 89 last night and since then I cannot properly view certain websites I use regularly such as BBC news and Vimeo (have uploaded pic to show). I … (read more)

Firefox updated to version 89 last night and since then I cannot properly view certain websites I use regularly such as BBC news and Vimeo (have uploaded pic to show). I have restarted computer, and turned off hardware acceleration and cleared cache and cookies - these don't help. If I start in safe mode it's all fine - I've disabled any extensions and themes and tried again but the problem is still there. All was fine before the update. Not sure what to do next.

Asked by admin421 6 months ago

Answered by admin421 5 months ago

Getting mobile versions of some sites instead of desktop

Several days ago, Firefox started giving me what seem to be mobile versions of some sites (mostly Google Drive and Docs) instead of the desktop layouts I want. (It's URL … (read more)

Several days ago, Firefox started giving me what seem to be mobile versions of some sites (mostly Google Drive and Docs) instead of the desktop layouts I want. (It's URL comes up with "mobile" even when I type in the hard way.) The problem does not affect all sites, but it does mess up several daily. I did not deliberately change my preferences or otherwise alter Firefox.

I have tried bringing Firefox up in safe mode and even removing it and downloading it again. No change.

i also "reset the default user agent on Firefox" per this post: https://support.mozilla.org/en-US/questions/1304470

Help would be much appreciated. I like Firefox much better than the alternatives, but if this doesn't get fixed I will have to give up on it.

Many thanks.

Asked by chris228 4 months ago

Last reply by chris228 3 months ago

Issue with this symbol "⠀"

Hello, dear Mozilla Team, I have an issue with this symbol "⠀". It was invisible and usable before an update, but now I can see it and it is very sad and inconvinient. Ho… (read more)

Hello, dear Mozilla Team,

I have an issue with this symbol "⠀". It was invisible and usable before an update, but now I can see it and it is very sad and inconvinient. How can I fix this problem?

In the attached pictures you can see examples (1 - safari view (how it should be), 2 - firefox view)

Asked by Masha 5 months ago

Last reply by Masha 5 months ago

Still having browser issues

Hi I've posted about this issue before. I've done everything recommended, starting with clearing cache and cookies, disabling add ons and extensions, refreshing firefox … (read more)

Hi

I've posted about this issue before. I've done everything recommended, starting with clearing cache and cookies, disabling add ons and extensions, refreshing firefox and now have done a clean install. The issue persists and I'm stuck!

I have a wordpress business website. On it is a blog page, which links to all my blog posts - see attached image when viewing on Edge. But on Firefox none of the links are visible. They ARE there - if you hover, the cursor changes and I can click on the link and go to the page but I can't actually SEE any of the links.

When I did the clean install, the very first time I visited the blog page everything looked normal. However, after visiting a post and returning to the blog page the links had disappeared again! Firefox seems to be putting some kind of cookie or something on that particular page (it's the only page I'm having issues with) and after the cookie has been installed it blocks all the links.

Please help. This is my business website and if I can't get it working I'll have to stop using Firefox.

Asked by BAMimages 4 months ago

Last reply by FredMcD 4 months ago

  • Solved

Appearance

Today, when I opened Firefox web browser and go to a site(s), I get a different appearance to what I am used to and I don't like it. I have downloaded the latest version… (read more)

Today, when I opened Firefox web browser and go to a site(s), I get a different appearance to what I am used to and I don't like it. I have downloaded the latest version of Firefox (91.0) but this has not helped. I use Firefox on a Mac. Any suggestions on how to revert to the previous appearance would be appreciated.

Asked by ferguson2 3 months ago

Answered by cor-el 3 months ago

  • Solved

Transperent FIrefox - Visual Bug

Firefox seems to be partially transparent, which makes my background to bleed over the Firefox windows. I have already reinstalled it, cleared cookies and data, refreshe… (read more)

Firefox seems to be partially transparent, which makes my background to bleed over the Firefox windows. I have already reinstalled it, cleared cookies and data, refreshed firefox, made a new profile and even deleted all firefox files and cache in ~/.mozilla/firefox and /usr/lib/firefox/ & firefox-addons/.


And despite all of this it still does not seem to fix the transparency issue, apart form it all the browser works great only that visual bug annoys the experience. The errors seems to disappear if Firefox is launched in Troubleshoot Mode but launching without it brings back the issue.

NOTE: It can be fixed by installing a fresh copy of the system which is not convenient. Error happens in Firefox-92.0 in linux.

Asked by carlossantaana990 2 months ago

Answered by carlossantaana990 2 months ago

the names of sites have black dots

as shown in the image attached , the name of the sites is displayed in a strange ways and even when i search in the the search bar in main page words don't show up proper… (read more)

as shown in the image attached , the name of the sites is displayed in a strange ways and even when i search in the the search bar in main page words don't show up properly

any fix please i checked my other browsers they are all displaying fine

Asked by z2max06 4 months ago

Last reply by jscher2000 4 months ago

Bug: Troubleshooting Information page blank. Also . . .

The Troubleshooting Information page is blank. Also, when I wrote this post, I got this; Troubleshooting Information (optional): We can't automatically get your browser's… (read more)

The Troubleshooting Information page is blank.

Also, when I wrote this post, I got this;

Troubleshooting Information (optional):

We can't automatically get your browser's troubleshooting data, please . . . .

Asked by FredMcD 4 months ago

Last reply by Rodney 4 months ago

  • Archived

Firefox - flashing screens on some websites

Certain websites (for example www.rollingstone.com/music/music-lists/best-albums-of-all-time-1062063/) cause rapidly flashing screen which persists on other apps until I … (read more)

Certain websites (for example www.rollingstone.com/music/music-lists/best-albums-of-all-time-1062063/) cause rapidly flashing screen which persists on other apps until I close the webpage. I had the same problem with these sites using microsoft Edge but the problem disappears if I disable hardware acceleration in Edge. However the problem is not fixed by disabling hardware acceleration in Firefox. Are there known fixes for Firefox. TIA

Asked by ray.pioli 6 months ago

Last reply by FredMcD 6 months ago

Text suddenly gets replaced with solid coloured boxes

Hi. Text on my Firefox suddenly turns into solid coloured boxes. This problem has started only recently and is happening only of Firefox. I have not made any changes to m… (read more)

Hi. Text on my Firefox suddenly turns into solid coloured boxes. This problem has started only recently and is happening only of Firefox. I have not made any changes to my PC recently.

Asked by yash 2 months ago

Last reply by FredMcD 2 months ago

  • Solved

Solid colours on some webpages will not show, the background shows up in pixel/small squares instead.

Some solid colours on certain webpages do not appear whilst on Firefox. The background will show up instead of the colour the image should be. I have tried to delete the … (read more)

Some solid colours on certain webpages do not appear whilst on Firefox. The background will show up instead of the colour the image should be. I have tried to delete the cookies and cache on Firefox as well as trying Firefox in troubleshoot mode to no avail. Whilst writing this question, I have also discovered that taking a screenshot of the issue shows how the image should look as opposed to what the screen shows. Attached are some images of the issues I am facing, two images are of what appears on the screen and one image is the screenshot from the webpage which is what should have been shown. Apologies for some of the photos, I had to take a photo of the screen with my phone to show the issue. I have also closed the browser multiple times and restarted my computer, any help would be appreciated. Thanks in advance.

Asked by charly.brookes 5 months ago

Answered by cor-el 5 months ago

Frequent Firefox Updates

Hello, I have a Windows 8.1 Lenovo ThinkPad. I'm legally blind and need to use screen magnifier software (Zoom Text Fusion) in order to use a computer. I like Firefox. … (read more)

Hello, I have a Windows 8.1 Lenovo ThinkPad. I'm legally blind and need to use screen magnifier software (Zoom Text Fusion) in order to use a computer. I like Firefox. I've observed that Firefox has been updating software quite often. In fact, some days it's more than once. Can you please chill on that, limiting the updates to once a week or so? Every time Firefox requires me to update, my laptop freezes for some reason and I must reboot and open documents again and again.

I'd also like to bring to your attention that the text using Firefox browser was once black and crisp using my screen magnifier. Approximately eight months ago, it has changed to grey and fuzzy. This doesn't happen on all web pages but most. Can you please fix that also? The Fusion people say they can't do anything about this as "Firefox broke the accessibility by updating the browser". Can you please partner with them to get this straightened out? I need my black crisp text back! I also recommend you do Firefox software testing with folks like me who use this sort of software to be sure they play well with each other before releasing updates.

When using my screen magnifier, some of the magnified words disappear off of the screen. In order to see the rest of the words, I must pan with my mouse. This is not very efficient. Is it possible for you to work your magic so that words wrap to the next line automatically when things are magnified? This is possible when using my Note 5 phone using Chrome browser, haven't tried it with Firefox.

Please don't forget about folks like us. There are many of us who use screen magnifiers. Thanks!  :)

Asked by barbmill1 1 month ago

Last reply by cor-el 1 month ago

Trojan?

For the last several months, when I open a New Tab, The "N" and "b" are blacked out from the normal New Tab (so this " ew Ta"). Is there a Trojan on my computer, or is th… (read more)

For the last several months, when I open a New Tab, The "N" and "b" are blacked out from the normal New Tab (so this " ew Ta"). Is there a Trojan on my computer, or is this possibly the background on the Tab area? Thanks Picture attached

Asked by Certified 1 month ago