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  • Archived

Camera Connectivity Issues

I have a problem using a website called TherapyNotes with the Firefox browser, even though this was not an issue until recently. It seems even though camera permissions a… (read more)

I have a problem using a website called TherapyNotes with the Firefox browser, even though this was not an issue until recently. It seems even though camera permissions are enabled, Firefox is unable to connect to my camera for my telehealth sessions. The light indicating my camera is in use comes on for a second, then immediately turns off. I am also unable to even start a session and coast with voice only. The window to start my session never pops up. I have put in a ticket and been in contact with TherapyNotes going back and forth for the past couple of weeks. Their tech support insists it is an issue with Firefox since I can utilize their site completely on other browsers. I much prefer to use Firefox for the security, so I'm hoping there's something you can tell me to do to make it work.

Asked by Dr. Ivy Kensinger 1 year ago

Last reply by Dr. Ivy Kensinger 1 year ago

  • Archived

Bluetooth Connection for Virtual Cycling Web Site

Hi! Firefox has been my default broser for many years. I recently started using Biketerra https://biketerra.com/ Whwn I try to start a ride I get the error message shown … (read more)

Hi! Firefox has been my default broser for many years. I recently started using Biketerra https://biketerra.com/ Whwn I try to start a ride I get the error message shown in the screen shot. 'Your Browser Does Not Support Bluetooth'

Version 133.0.3 (64-bit) Windows 10 Desktop PC Bluetooth Dongle

The browsers reccomended in the screenshot work without any issue.

Is this a known limitation of Firefox, or am I missing a setting somewhere? :-)

THANKS

Asked by v1sionmaster 1 year ago

Last reply by v1sionmaster 1 year ago

  • Solved

Camera and Micrphone causing crashes

Firefox crashes whenever it would need access to my camera or microphone. So far it has only happened whn trying to access a Roll20 game with camera and microphone connec… (read more)

Firefox crashes whenever it would need access to my camera or microphone. So far it has only happened whn trying to access a Roll20 game with camera and microphone connectivity, and when trying to access a video appointment for Universal Credit. It never happened on Windows 10, but since updating to Windows 11 it happens every time without fail, and the crash is immediate.

Asked by pivotgage01 4 months ago

Answered by pivotgage01 4 months ago

  • Solved
  • Archived

webcam, microphone not accessible

I have read all your tutorials. I was unable to have an important televisit with my doctor yesterday because nothing I tried worked. I am unable to use webcam for other… (read more)

I have read all your tutorials. I was unable to have an important televisit with my doctor yesterday because nothing I tried worked. I am unable to use webcam for other sites until I resolve this problem. Previously I had no problem with my webcam but recently had to get new pc with windows 11 & needs to configure my pc to address this issue. I have another appt scheduled with another doctor & need to fix this problem asap Thanks

Asked by mxereas 6 months ago

Answered by jonzn4SUSE 6 months ago

  • Solved

I can't seem to allow the camera when using sites like meet.google.com

I recently tried to connect to two different meeting sites. Both times I got a pop-up noting (correctly) that camera and microphone are blocked. I'm able to click to enab… (read more)

I recently tried to connect to two different meeting sites. Both times I got a pop-up noting (correctly) that camera and microphone are blocked. I'm able to click to enable the microphone but I never get the option to enable the camera.

I tried going to Settings>Security&Privacy>Camera but that only allows me to remove previously-enabled websites.

Clicking on the settings button in the address bar shows audio and recording settings but no camera.

What am I doing wrong?

Fedora 42 Firefox 145.0

Asked by p_s_kennedy 2 months ago

Answered by p_s_kennedy 2 months ago

  • Archived

How can I eliminate the Firefox prevented this page from opening when I specifically want to open that page?

I get this warning every time I click on a link. It wants me to "allow" which, by clicking the link, indicates that in fact I want to allow the page. It's annoying, and h… (read more)

I get this warning every time I click on a link. It wants me to "allow" which, by clicking the link, indicates that in fact I want to allow the page. It's annoying, and has only started showing up since the last update. Using Firefox136.0.4. on a Mac running Sonoma 14.

Asked by Eahostudio 10 months ago

Last reply by Eahostudio 10 months ago

  • Archived

Screen sharing permissions in Google Meet

When using Google Meet in Firefox browser, I am only able to share my window, not my screen. When I choose "share screen", it says I must change my permissions - but my p… (read more)

When using Google Meet in Firefox browser, I am only able to share my window, not my screen. When I choose "share screen", it says I must change my permissions - but my permissions settings have not changed and this is a problem I have started having only in the last few days.

I do not know where I am supposed to change these permissions settings.

I have checked my permissions in settings > privacy & security > permissions - there is nothing there about screen sharing.

I have checked my permissions in padlock > connection > more information > permissions and the only options I have for screen sharing are "always ask" (default), which is set. The only other option I have is "block" which is not set.

My Firefox browser is up-to-date.

Can anyone help? Thanks!

Asked by mel37 11 months ago

Last reply by jonzn4SUSE 10 months ago

  • Solved
  • Archived

Mysterious apps/images on home screen

Don't know how to describe the issue. I leave the computer on all night. In the morning, when I move the mouse to activate the screen, there is a large, 3-panel image wit… (read more)

Don't know how to describe the issue. I leave the computer on all night. In the morning, when I move the mouse to activate the screen, there is a large, 3-panel image with links to various websites. Today's panels are titled "Daily Wonder," "Hats Off to the Class of '25," and "Markets." A click on any of these panels takes me to a website. No idea how these panels are produced or by whom. If I try to take a screenshot, the images disappear and my normal home screen is shown. I do not recognize anything in the Task Manager that might explain this. Not sure if this is a Windows issue or a Firefox issue. Perhaps another user can ask me questions that will lead to more information.

Windows 10 version 22H2, OS Build 19045.5854.

Thanks, Cloverdavid

Asked by David K 8 months ago

Answered by Paul 8 months ago

Using my microphone and camera on websites?

Every time I try to use my camera or microphone on some websites from on firefox it says can't detect camera or microphone? It doesn't show up with the 'allow this websit… (read more)

Every time I try to use my camera or microphone on some websites from on firefox it says can't detect camera or microphone? It doesn't show up with the 'allow this website to access your camera/ microphone' pop up it does with other websites. I went into permissions and manually changed it myself and it said it still couldn't detect the camera/ microphone

Asked by wordpeace313 2 weeks ago

Last reply by jonzn4SUSE 1 week ago

  • Archived

Firefox cannot find location, even with Location enabled

I cannot for the life of me figure this out. Whenever I load a website that needs location (for example, Google Maps or my province's lottery) and enable location permiss… (read more)

I cannot for the life of me figure this out. Whenever I load a website that needs location (for example, Google Maps or my province's lottery) and enable location permissions, the websites come back saying they cannot find my location.

I have refreshed Firefox, disabled all Enhanced Tracking Protection, disabled all extensions, and have even ran Firefox in Troubleshoot mode - all to no avail. Is there any way this can be fixed? These websites all work on Chrome and Edge and work on my Firefox for iPhone.

On Windows 10 22H2.

Asked by Falom 8 months ago

Last reply by pieterdekker 3 months ago

  • Archived

My location in Firefox is incorrect

Any time I allow a website to use my location on my home computer, it places me in a suburb in Las Vegas. However, I live near Seattle. This happens on multiple websites … (read more)

Any time I allow a website to use my location on my home computer, it places me in a suburb in Las Vegas. However, I live near Seattle. This happens on multiple websites including Google Maps and Uber Eats, and on other browsers my location is correct. I'm not running any VPNs or proxy servers, I've verified that my IP address is linked to my correct location, and I've deleted all cache and cookies ("Everything" for time frame) from my history. Is there a way I can have an accurate location again?

Asked by bclaudio 7 months ago

Last reply by bclaudio 7 months ago

  • Archived

Webcam not being detected, specifically only on Google Meet on Firefox

As per the subject, I can't seem to get my webcam to start specifically on Google Meet on Firefox. The microphone works fine and the red webcam symbol beside the URL appe… (read more)

As per the subject, I can't seem to get my webcam to start specifically on Google Meet on Firefox. The microphone works fine and the red webcam symbol beside the URL appears, but I do not get any video feed, only microphone audio. The webcam and microphone both function on https://webcammictest.com/ and I have allowed the camera and microphone privacy permissions for Google Meet on Firefox. I have also refreshed Firefox and they work just fine on Chrome, but I would still prefer using Firefox for my meetings. I am using Windows 10 22H2 and Firefox is at Version 136.0.1, which supposedly are up to date. Am I missing something?

Asked by Lim Hang Sheng 10 months ago

Last reply by jonzn4SUSE 10 months ago

Why is about:config network.lna.blocking false by default?

Per [https://support.mozilla.org/en-US/kb/control-personal-device-local-networ...] I was looking for Settings > Permissions > "Local network devices" but the option… (read more)

Per [https://support.mozilla.org/en-US/kb/control-personal-device-local-networ...] I was looking for Settings > Permissions > "Local network devices" but the option was not present.

Looking at about:config network.lna.blocking I found it set to "false" by default. Only after I changed this to "true" did the UI shows the "Local network devices" configuration option.

Why is this disabled by default? Isn't this a security risk? It seems like users should be notified by default and have the option to block these requests.

Asked by jbuzz 1 week ago

Last reply by Agent virtuel 1 week ago

  • Archived

zoom meeting settings

I can sign on to zoom but I get a message to say that my Browser is not allowing my microphone or video to be displayed. I have used zoom for a number of years and never… (read more)

I can sign on to zoom but I get a message to say that my Browser is not allowing my microphone or video to be displayed. I have used zoom for a number of years and never had this issue before

Asked by marysavage4u 10 months ago

Last reply by jonzn4SUSE 10 months ago