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Old profile somehow not saved when got new computer

Hi. I am on a brand new MacBook Pro with no access to my old one, and am unable to access my old Firefox boomarks. I didn't make a back up of my Firefox bookmarks and no … (read more)

Hi. I am on a brand new MacBook Pro with no access to my old one, and am unable to access my old Firefox boomarks. I didn't make a back up of my Firefox bookmarks and no matter what profile I try to recreate on Firefox, can't access them.

Do you know if I have any options for recovering my old bookmarks? Firefox says it automatically creates backups of profiles, but I don't understand how to activate or access these.

I cannot tell anything about my old Firefox profile from loading about:profiles page.

Thank you, Anna

Asked by hopedare9 6 days ago

Last reply by jscher2000 6 days ago

Firefox keeps randomly resetting

Every 2 to 3 days sometimes longer, Firefox will randomly reset itself and close out all windows and tabs to a single window and different search engine. Restore last ses… (read more)

Every 2 to 3 days sometimes longer, Firefox will randomly reset itself and close out all windows and tabs to a single window and different search engine. Restore last session is never available when this happens even though I have that selected and checked and it does work when I manually close out windows and tabs myself so i know that preference is selected. My search engine preferences are always reset and have to restore defaults as well. Mac os Big Sur 11.2

Thanks to anyone who can help me solve this sudden mystery. Long time user of firefox on macbook pro and mac towers.

Ronnie DiCicco

Asked by dicicc 6 days ago

Last reply by Wesley Branton 6 days ago

When cache passes 400, Firefox slows down

Firefox always up-to-date MacBook Air (125 TB mem) always up-to-date (5 yrs old, otherwise working perfectly). Mostly browsing social media, blogs, newspaper articles. (v… (read more)

Firefox always up-to-date MacBook Air (125 TB mem) always up-to-date (5 yrs old, otherwise working perfectly). Mostly browsing social media, blogs, newspaper articles. (video streaming causes no cache problems and are generally unaffected by slow Firefox performance)

If I'm not working and doing many hours of browsing daily, I have to clear my cache 5-6 times a day, after every couple of hours. In the older Firefox, this was easier because "cache" and "cookies" were separate actions, so in three clicks (preferences, cache, clear) I could be browsing again. But in recent versions, the clear cache is now a longer process (preferences, privacy, cache, uncheck cookies, clear), then I can get back to browsing. (This seems to be a trend with a lot of new software engineers, making steps longer instead of shorter, mind boggling.)

I've already read some "answers" here that claim that clearing the cache "should" not improve performance. This is silly. Thousands of us are constantly forced to manually clear our cache to be able to use Firefox. It's tiring, and gaslighty, but I continue with Firefox because I believe in the community principles of Firefox, but instead of improvements, every update just brings more and more dysfunction). Firefox's cache not self-managing is such a huge problem that there's a dozen extensions for cache clearing, but since my last Firefox reset, I can no longer find the one I liked, and the new cache clearing extensions don't perform so well, so it's back to preferences-manual-cache clear.

Symptoms: -Page loads slow or stall -Twitter feed bounces to top of page (even with accessibility-Reduce Motion-setting) -Facebook group members list page bounces to top -Facebook post history browsing slows to a crawl (made worse by fb having removed its time selection tools, so now to see a historical post, we must scroll, scroll, scroll, scroll, and Firefox eventually just stalls out) -Logins fail That's when I head over to my cache, see it's above 400 or sometimes above 500, un-click cookies (which I sometimes delete too, any time the cookies are over 100, even though I'm set to minimal cookie retention, I delete all cookies older than a week), CLEAR CACHE, then Firefox performs correctly... for a couple of hours anyway.

In theory, Firefox cache is supposed to "self-clean" of the old stuff? but I have not seen that in practice. Since this is a problem for so many people, why doesn't Firefox create an easy button to clear only the content we want, instead of total wipe? (I also reset my Firefox entirely 3-4 times a year, but I hate doing this as so many preferences get lost)

Asked by TNT666 6 days ago

Last reply by jscher2000 3 days ago

Disabling autoplay videos on news websites

Whenever I visit a news website, I almost always see a screen with a video embedded. When I scroll down, the video reappears in the bottom right of the screen in a tiny w… (read more)

Whenever I visit a news website, I almost always see a screen with a video embedded. When I scroll down, the video reappears in the bottom right of the screen in a tiny window, and there seems to be no way to disable whatsoever.

I have looked everywhere to no avail. It seems to be a flaw in Firefox, given that there is no obvious way to prevent it from appearing. I have tried hiding it with Adblock Plus, and other similar extensions. But it only half blocks it, and only the current one that's appearing. If I reload the page, it reappears in full. It's usually labeled 'watch (the) video'.

It is extremely annoying. I thought this was the 2020s, not the 1960s. Surely there is a way by now to prevent this intrusive feature from appearing at all. Does anyone know any magic tricks?

The first attachment shows the video embedded on a news website. The second one shows the offending pop up when one scrolls below the main video. I have never heard of any way to get rid of it, despite having used Firefox for a while now.

Cheers

Asked by MT269 6 days ago

Last reply by jscher2000 5 days ago

always open a new tab in firefox

Hello, My system is linux 20.1 Firefox 85.0.1 Since I download linux 20.1 firefox will not open new tabs when I click on a link or from pages with search results. I have … (read more)

Hello,

My system is linux 20.1 Firefox 85.0.1 Since I download linux 20.1 firefox will not open new tabs when I click on a link or from pages with search results. I have tried the add-on but its not working. I also tried the options in About:config but no result (See images). Do you have a solution for me?

Asked by Brutus55 6 days ago

Last reply by cor-el 5 days ago

Top Sites not displaying

I have Firefox 78.7.1 on my Mac. For some reason, the Top Sites and Highlights are not displaying on my home Page or on each new Tab. I have tried adding sites and they… (read more)

I have Firefox 78.7.1 on my Mac. For some reason, the Top Sites and Highlights are not displaying on my home Page or on each new Tab. I have tried adding sites and they won't be added. I have restarted Firefox in Safe Mode and in Refresh mode - made no difference. I have made sure all the correct boxes are clicked in Preferences - General, Home and Private/Security. Where to next?

Asked by alleycat2021 6 days ago

Last reply by Skgh12 6 days ago

extensions stopped working

Hi, This weekend all my installed extensions stopped working. I've tried to erase and re-install, but it doesn't seem to work. One, very needed extension, is adblocker u… (read more)

Hi, This weekend all my installed extensions stopped working. I've tried to erase and re-install, but it doesn't seem to work. One, very needed extension, is adblocker ultimate to name one. I truly hope this fixable.

All best, Mei

Asked by baomeilong 6 days ago

Last reply by cor-el 5 days ago

I lost all my firefox data(history,passwords and bookmarks). how do i recover them

I forgot my Firefox password so i did a password reset and now all my data is gone. i looked on both my firefox profiles in about:profiles but no luck. also missing in mo… (read more)

I forgot my Firefox password so i did a password reset and now all my data is gone. i looked on both my firefox profiles in about:profiles but no luck. also missing in mobile and another pc. what should i do

Asked by brkoushik99game 6 days ago

Last reply by FredMcD 5 days ago

Firefox wont load any sites or even the settings menu

Issue: Firefox browser loads and displays correctly, but will not load any webpages. Clicking a bookmark, or typing a URL and pressing enter, both do nothing. I can click… (read more)

Issue: Firefox browser loads and displays correctly, but will not load any webpages. Clicking a bookmark, or typing a URL and pressing enter, both do nothing. I can click the menu button to see the menu, but clicking on options does not do anything.

Thoughts: It is like the code for the browser is missing, even though the software seems to load fine, like when you add a button on a form in visual studio but don't add any code behind it.

What I've tried: Fresh install x2 with the latest version

Installed version: 85.0.2 64bit

Asked by omgitskey 6 days ago

Last reply by FredMcD 5 days ago

Where did my bookmarks go? And help with Session Sync add-on

I am currently using someone elses computer because mine wont connect to the internet for some reason. But that computer should be getting fixed soon, so I wanted to take… (read more)

I am currently using someone elses computer because mine wont connect to the internet for some reason. But that computer should be getting fixed soon, so I wanted to take the bookmarks from this computer and be able to view them on my own later. Also, I fear I may have added too many bookmarks and add-ons because Firefox has been running extremely slowly lately. So I was going to give it a reset, which would result in losing everything. I can simply get the add-ons again but I want to be able to keep my bookmarks. I've been using an add-on called Session Sync, which bookmarks every tab you have open all at once. However, when I went to export those bookmarks, it says: "Saved session are stored as bookmarks. It's recommended to use Firefox Account to sync your bookmarks. Currenly you can only use Firefox Bookmark Manager (CTRL + SHIFT + B) to export/import all your bookmarks (which includes all Session Sync saved data). Session Sync detects automatically all updated bookmarks after an import."

So, I did what it said and exported my bookmarks but I signed in to my firefox account first. Perhaps that is what messed things up. Because now, every single bookmark I saved individually (not using Session Sync) is gone. When I look at my bookmarks, I see things I do not even recognize. I probably bookmarked them months ago, so I don't remember. There is certainly no trace of pages I have bookmarked recently, including today. When I take a look at the exported bookmarks, it's the same thing. None of the recent indivual bookmarks are there are absolutely none of the Session Synced bookmarks are there at all. So what happened to them? Why didn't Session Sync's bookmarks get included in the export like it said it would? Could have it been because I signed into my Firefox account which hadn't been used in a long time, so it swapped out the bookmarks on this computer with the ones from my account? I thought I'd try signing into this computers owner's account and hope things go back to how they were before but neither of us even new she had one or remember the password. I was going to reset the password but then it says we may lose all the bookmarks, which would defeat the purpose. But it only says it's a possibility. Is that true? Is there a good chance I will not lose them?

All I want is my bookmarks back and to be able to keep the ones from Session Sync. I did not expect this to turn into such a pain.

Thank you for any assistance, it is very, very much appreciated :)

Asked by Redstar2613 5 days ago

Last reply by jscher2000 5 days ago

Unable to reset Primary Password

I have followed the instructions and it says my Primary Password has been reset - but it won't let me create a new password and still is asking for the password. I need f… (read more)

I have followed the instructions and it says my Primary Password has been reset - but it won't let me create a new password and still is asking for the password. I need further help resetting this?

Asked by Genevieve.tomes 5 days ago

Last reply by cor-el 5 days ago

How do I report a bug?

I found Firefox isn't compatible with iHerb social log in. The social log in buttons are not shown up. I tried to report it to the dev team, but the feedback page only sa… (read more)

I found Firefox isn't compatible with iHerb social log in. The social log in buttons are not shown up. I tried to report it to the dev team, but the feedback page only said "Please check back soon". Is there any other way to report?

Asked by Zen 5 days ago

Last reply by cor-el 5 days ago

LastPass add-on

'I cannot add Lastpass to FFx. Clicking "Add" after locating LP add-on in FFx, the message : 'Download failed. Please check your connection.'. Then attempting LP add-on… (read more)

'I cannot add Lastpass to FFx. Clicking "Add" after locating LP add-on in FFx, the message : 'Download failed. Please check your connection.'. Then attempting LP add-on from> https://lastpass.com/misc_download2.ph the message : 'The add-on downloaded from this site cannot be installed because it appears to br corrupt'. from this site. I have switched to Opera as my default browser, and LastPass operates fully. I would like to return to FFx.

Any solution to solve this problem would be greatly appreciated.

Best wishes Lojong

Asked by Lojong 5 days ago

Last reply by jscher2000 5 days ago

Print\print preview

My print and print preview option changed after a firefox update. It has become much more inefficient and time consuming to use in its new configuration. Can this partic… (read more)

My print and print preview option changed after a firefox update. It has become much more inefficient and time consuming to use in its new configuration. Can this particular update be uninstalled or is their a way to get the former print\print preview pane back as it was before.

Asked by perplexed64 5 days ago

Last reply by jonzn4SUSE 5 days ago

Constant unresponsive pages/scripts etc

I am constantly frustrated by unresponsive pages / script warnings etc using Firefox. This never used to happen on previous builds -- I am using the latest 86.0 -- but … (read more)

I am constantly frustrated by unresponsive pages / script warnings etc using Firefox. This never used to happen on previous builds -- I am using the latest 86.0 -- but these occur so often that I am about to say goodbye to Firefox. This does not happen when I am using Chrome and other browsers.

I have been through all of the suggested steps to deal with these unresponsive script/page issues, and none has worked.

Would appreciate any help on this, but as I say I am about to leave Firefox at this point for Chrome and other browsers.

Thanks in advance...

Asked by darobin 5 days ago

Last reply by jonzn4SUSE 3 days ago