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New version added a toolbar icon for Extensions that can't be moved, removed, or hidden.

Firefox applied an update and now there is a puzzle piece icon on my toolbar for extensions at the top right. I have tried to edit my toolbar but that icon can't be moved… (read more)

Firefox applied an update and now there is a puzzle piece icon on my toolbar for extensions at the top right. I have tried to edit my toolbar but that icon can't be moved, removed, or hidden and it's where my bookmarks icon usually is which is messing with my work flow a lot. I work very fast and have years of muscle memory of clicking the first icon at the top right to open bookmarks and now I keep opening extensions.

Asked by kodack 2 weeks ago

Last reply by cor-el 1 week ago

Firefox 109.0 - Forced "Extensions" icon

I will be to-the-point: Firefox 109.0 has forced the "extensions" icon (a puzzle piece) on my Bookmarks toolbar. (1) I do not wish for it to appear there (2) I am not giv… (read more)

I will be to-the-point: Firefox 109.0 has forced the "extensions" icon (a puzzle piece) on my Bookmarks toolbar.

(1) I do not wish for it to appear there (2) I am not given the possibility to remove it from the "Customise toolbar" screen

Please assist.

Asked by hevinroyal 2 weeks ago

Last reply by cor-el 1 week ago

Firefox and Linux

On Linux platform: While using Firefox browser I have message of '500 error' when I try to login to my account to sync. It doesn't even get me to accounts.firefox.com. On… (read more)

On Linux platform: While using Firefox browser I have message of '500 error' when I try to login to my account to sync. It doesn't even get me to accounts.firefox.com.

On Reddit and twitter there are more and more reports of this issues.l on Linux.

Any help or advice...?

Asked by damir.horvatovic 2 weeks ago

Last reply by Cbhihe 1 week ago

Google sign-in pop-up persists after disabling

Hello Mozilla Support, Google sign-in pop-up persists after disabling it. I have searched the web for this solution, enacted them, but the problem persists even after I h… (read more)

Hello Mozilla Support, Google sign-in pop-up persists after disabling it. I have searched the web for this solution, enacted them, but the problem persists even after I have turned off the feature in my Google account. (See my attached images.) Some posts have commented that the problem persists in the Firefox browser, but not in other browsers. Thank you for support.

Asked by DJ Dirk 1 month ago

Last reply by timestreasures 1 week ago

xfinity streaming stopped working

Xfinity streaming stopped working after the last firefox update. It's definitely firefox as it works on microsoft browser. I use the firefox brower and would like to ge… (read more)

Xfinity streaming stopped working after the last firefox update. It's definitely firefox as it works on microsoft browser. I use the firefox brower and would like to get the streaming working again so I don't have to switch browsers.

Asked by kshusterma 1 month ago

Last reply by Dropa 1 month ago

Access to online banking website

I am, for the last two to three weeks sufferering limited access to my Barclays online banking if I use Firefox. My bank eventually told me to use an alternate, more popu… (read more)

I am, for the last two to three weeks sufferering limited access to my Barclays online banking if I use Firefox. My bank eventually told me to use an alternate, more popular browser to access it, which I was loathe to do but it worked first time! This is not the first time Firefox has had these issues either. What are you doing about it?

Asked by jcprideaux 1 month ago

Last reply by peterjane3370 6 days ago

Firefox crashes on sites that require login (Chase, DropBox, etc)

Since i've updated my macbook pro to OS13 Ventura, Firefox cannot open certain webpages like Chase or Dropbox. seems that it starts to load the page until the sign-in c… (read more)

Since i've updated my macbook pro to OS13 Ventura, Firefox cannot open certain webpages like Chase or Dropbox. seems that it starts to load the page until the sign-in components load on the page. I have multiple submitted crash reports

Report ID Date Submitted bp-d8839aa7-f970-404e-9778-f1cf30221112 11/12/22, 11:01 AM View bp-0e911ef9-7412-474f-90d2-959080221107 11/7/22, 9:42 AM View bp-58d2bc95-4cd9-444f-9f2e-4dc0b0221107 11/7/22, 9:28 AM View bp-cd07bca0-1209-4666-809e-888cf0221107 11/7/22, 9:26 AM View bp-ca9b889d-7aa8-4dd0-a676-38a5a0221106 11/6/22, 12:27 PM View bp-21f00a38-1cbf-4e0b-9f56-bcc4d0221112 11/12/22, 11:39 AM View bp-bb431b2c-3015-4884-8f00-1c54a0221112 11/12/22, 11:39 AM View bp-01a02cea-0198-4368-ac1d-91df10221112 11/12/22, 11:39 AM View bp-620a72fb-01fb-41fb-b625-8168f0221112 11/12/22, 11:39 AM View bp-69f19fdc-888c-4918-8aa5-ba7c90221112 11/12/22, 11:39 AM View bp-88388c2b-4d72-46d5-8273-b89180221112 11/12/22, 11:39 AM View bp-86ff8ce1-0fa5-49b8-ad38-644510221112 11/12/22, 11:39 AM View bp-f6332fb8-9b23-42cd-a812-1d05c0221112 11/12/22, 11:39 AM View bp-6b20a331-5bae-4566-acf0-111970221112 11/12/22, 11:39 AM View bp-5694f3e6-56c1-470e-953d-7b8f60221112 11/12/22, 11:39 AM View

Asked by brick67 2 months ago

Last reply by cor-el 2 months ago

Vimeo videos freezing on fullscreen

I've recently been having troubles playing videos on Firefox. My school website uses Vimeo embeds, but recently when I've put the videos in fullscreen, after 4-5 seconds… (read more)

I've recently been having troubles playing videos on Firefox.

My school website uses Vimeo embeds, but recently when I've put the videos in fullscreen, after 4-5 seconds it stops responding. The video freezes but the audio continues, and the controls don't come up when I move the mouse. I can press ESC to exit fullscreen, but the controls are still gone and the audio keeps playing. Then after a few more seconds I get the warning "This page is slowing down Firefox, to speed up your browser stop this page".

If I don't use fullscreen but instead zoom in on the page, it also freezes. If I try the same things with Edge it does not freeze. I also made sure that it was only affecting Vimeo videos, by testing with other platforms and other vimeo links.

I found previous reports of this issue, but all of them were either on Linux, or it was an issue with flash player, which is not relevant anymore.

Not quite sure how to debug this but I would be happy to provide further info. It's really important that it works again :/ Thanks in advance!

My repro steps: 1. Find a video on https://vimeo.com/watch 2. Play it and enter fullscreen 3. Wait around 6 seconds

Asked by Dyiing 2 months ago

Last reply by jonzn4SUSE 2 months ago

Using Filter

How do I allow Filter (an app) to block websites in Firefox (which is what it is supposed to do)? It works on Chrome just fine. How do I give it permission? Or should I l… (read more)

How do I allow Filter (an app) to block websites in Firefox (which is what it is supposed to do)? It works on Chrome just fine. How do I give it permission? Or should I leave Firefox forever so I can take control of my life?

Asked by lane.evelyn 3 months ago

Last reply by Dropa 3 months ago

Cant get onto my online banking

I got the newest download version from Firefox yesterday and cant get onto my online banking.I had the techs from bank try to figure it out on their end but said it mu… (read more)

I got the newest download version from Firefox yesterday and cant get onto my online banking.I had the techs from bank try to figure it out on their end but said it must be something with the new download from Firefox. The message from online banking keeps saying try another browser,could someone help me with this issue

Asked by jeffmastro362 3 months ago

Last reply by jonzn4SUSE 3 weeks ago

Outlook Exchange Cut & Paste

Just recently I started having a problem with Firefox when accessing my Microsoft Outlook Exchange via your web browser. When I right click in the body of a new or respo… (read more)

Just recently I started having a problem with Firefox when accessing my Microsoft Outlook Exchange via your web browser. When I right click in the body of a new or response email, the drop down menu only gives me the first 3 options "EMOJI", "COPY" and "CUT". It doesn't continue to provide the "PASTE" and "PASTE WITH TEXT ONLY" options. This only happens in the body of the email, not the subject line or "TO" lines. It also only happens with one specific account login - [email]@christ-the-lord.org and only in Firefox. If I login with a different Microsoft account, the issue isn't there. If I use another browser, the issue isn't there. But if I login with this same account on another computer, the issue is in both places, again just with Firefox, restricted to the body of the email in Outlook exchange web login.

I can only assume that this account has some type of safety feature turned on that is preventing the ability to cut and paste into the body of the email, but I cannot figure out what it is. My IT guy doesn't know what would be causing this either. I tried refreshing Firefox. It didn't help but this also doesn't explain why the same thing is happening on different computers. Any suggestions?

Asked by sschuette2 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Videos won't play in Firefox, fine in other browsers

I seem to have that bug that was fixed a few updates ago where videos won't play. I have the latest version of Firefox. For example, YouTube will load and the page, prog… (read more)

I seem to have that bug that was fixed a few updates ago where videos won't play. I have the latest version of Firefox. For example, YouTube will load and the page, progress bar and even subtitles will show, but the video will just have the spinning circle. I have tried videos on other websites (Facebook, Tumblr) and they won't play either.

I've uninstalled/reinstalled Firefox, refreshed Firefox, disabled all add-ons, allowed autoplay of videos/audio but nothing works. The videos all work on Chrome and Edge.

Asked by ejayneh 3 months ago

Last reply by info8565 2 weeks ago

PDF Editor

Trying to download, install or find the PDF Editor in Firefox. When i go to menu there is no "application" selection button. there is no PDF Button. There is no "Docum… (read more)

Trying to download, install or find the PDF Editor in Firefox. When i go to menu there is no "application" selection button. there is no PDF Button. There is no "Documents" button to open a saved document on "Documents" Am i missing something? I am on auto updates so i should be using the current version of Firefox.

Asked by mbugosh 5 months ago

Last reply by cor-el 5 months ago

yahoo email issues

Yesterday for most of the day Yahoo mail was working fine. Last night I was able to pull up my emails, but all the controls were not working, Can't delete, arrow up or d… (read more)

Yesterday for most of the day Yahoo mail was working fine. Last night I was able to pull up my emails, but all the controls were not working, Can't delete, arrow up or down, settings won't come up. It's like all the tabs are not highlighted to click on. I haven't done any updates, nothing changed. It's not Yahoo, works fine in Chrome.

Asked by gjtspiep 5 months ago

Last reply by cggelwicks 1 week ago