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site images often do not load (ex: amazon shopping cart)

This started a week or two ago intermittantly on some websites. Today I cannot see any images of amazon items in the shopping cart. I can see the thumbnails in the righ… (read more)

This started a week or two ago intermittantly on some websites. Today I cannot see any images of amazon items in the shopping cart. I can see the thumbnails in the right side bar, and if I click on an item, the image appears on its for sale page. Ebay usually shows the first image, but the rest won't load, unless I click on "unable to load images" and then they might. Or if I use the icon to put the images in their own box, I can < and > to navigate them

Turned the new "secure DNS" feature off & on, no difference. Turned off NoScript, no difference.

Asked by FireFoxSucks 5 months ago

Last reply by cor-el 5 months ago

primary password

Firefox now asks for primary password every time it starts even if it is not needed to access a site with a saved password. Removing and resetting primary password does… (read more)

Firefox now asks for primary password every time it starts even if it is not needed to access a site with a saved password. Removing and resetting primary password does not fix the problem.

Asked by fsandy9 4 months ago

Last reply by TechHorse 3 months ago

Firefox still uses too much RAM, memory leak issue has not been fixed

I'm really shocked that the developers at Firefox has not at all fixed the memory leak issue, which caused my PC to crash three times in a row. This is clearly unacceptab… (read more)

I'm really shocked that the developers at Firefox has not at all fixed the memory leak issue, which caused my PC to crash three times in a row. This is clearly unacceptable; even other browsers I use don't eat up a lot of RAM in a matter of seconds that ends up my PC lagging, or worse, crashing as a result. To the Firefox devs; why are you overlooking an ongoing issue that should've been easily fixed from the get-go, especially with updates that obviously have nothing to do with the memory leak issue? It's really easy to make such a popular browser not hog up memory so easily without causing so much lag, even on higher end PCs.

If the memory leak issue isn't fully resolved by greatly reducing memory usage, especially if I'm only using one or two tabs with me, I will have to consider seeking for another working browser that does not have a memory leak issue, and remove Firefox and never reinstall it altogether.

Asked by VGNerd 3 months ago

Last reply by ThePillenwerfer 3 months ago

Unable to Connect to my Router (192.168.1.1)

I have a D-link 4G Router whose IP Address is 192.168.1.1 Its does not support https, only http. I am unable to configure it using Firefox, I have to use Chrome. Firefox… (read more)

I have a D-link 4G Router whose IP Address is 192.168.1.1 Its does not support https, only http.

I am unable to configure it using Firefox, I have to use Chrome. Firefox prevents me connecting to it because (a) It does not support https and, if I get round this issue (b) Firefox reports that the Router's security certificate is out of date

I can never get round (b), there are no options to override Security Certificate is out of date.

I can override the same issue if I use Chrome (but I would prefer to use Firefox)

It seems a bit over-authoritarian to me, to prevent me from logging into and configuring my own Router !!!! I believe Firefox should always provide a mechanism for the user to override these security issues.

Asked by Tony 3 months ago

Last reply by ThePillenwerfer 3 months ago

No video with supported format and MIME type

Hi, I get a message "No video with supported format and MIME type" when I try to watch movies on my website : https://www.spiriferminerals.com/product,25270,produkt.… (read more)

Hi, I get a message "No video with supported format and MIME type" when I try to watch movies on my website : https://www.spiriferminerals.com/product,25270,produkt.html The same movie works on Chrome but not on Firefox. Can you help ? Thanks ! Joanna

Asked by amexia 4 months ago

Last reply by cor-el 4 months ago

My website won't open on Firefox but open on every other Browser.

My website is http://bigelowdesignco.com As of today and today only Firefox refuses to show my homepage like it's supposed to, and instead it only shows some strange web… (read more)

My website is http://bigelowdesignco.com

As of today and today only Firefox refuses to show my homepage like it's supposed to, and instead it only shows some strange webpage I have never seen before saying "Account not found".

I opened my website on Microsoft Edge, Google Chrome, Safari, and Firefox on my iPhone with zero issue. However, I have check Firefox for desktop on two different computers, and been shown the same page.

I have already cleared my cache, history and cookies. I also uninstalled Firefox and did a fresh install, only to have the same problem.

I'm just really confused what happened as this has never happened before. I got scared someone hijacked my website, but that wouldn't make sense since it's working on everything but Firefox on my desktop. I've just never seen this "Account not found" page before and this page has nothing to do with my website, domain, or hosting. My website and domain are all on Squarespace.

Asked by kborange11 5 months ago

Last reply by jscher2000 - Support Volunteer 4 days ago

What data is lost if I remove my Primary password?

I forgot my primary password and a double password system is a pain. I would like to eliminate the primary password, Can it be done w/o losing other data I hope.. Thank… (read more)

I forgot my primary password and a double password system is a pain. I would like to eliminate the primary password, Can it be done w/o losing other data I hope.. Thanks for ANY help Email removed for privacy reasons

Asked by npjabrown 4 months ago

Last reply by cor-el 4 months ago

How do I disable passkey support?

I don't want to use passkeys, and it seems that every site is checking browser support and wasting my time with passkey prompts before allowing me to log in with a passwo… (read more)

I don't want to use passkeys, and it seems that every site is checking browser support and wasting my time with passkey prompts before allowing me to log in with a password. How do I disable passkey support in Firefox?

Asked by Shad Sterling 5 months ago

Last reply by Piterk 3 months ago

Unable to access a financial account.

The latest Firefox update has made it impossible for me to log into https://www.discover.com/ I consistently receive the following error message: "Your account cannot cu… (read more)

The latest Firefox update has made it impossible for me to log into https://www.discover.com/ I consistently receive the following error message: "Your account cannot currently be accessed. Outdated browsers can expose your computer to security risks. To get the best experience on Discover.com, you may need to update your browser to the latest version and try again. For questions, please contact us at 1-800-347-7769. We're always available 24 hours a day, 7 days a week."

Pop up blocker in the address bar has been manually turned off and antivirus VPN has been manually turned off. Discover has told me the problem is with the browser not their website. I can access the account via one of the less secure browsers (edge) but am not comfortable with that company and would prefer this glitch being fixed if possible. Firefox info is version 128.0 and it automatically updated earlier this week. Thank you. Enjoy your weekend. Laurie

Asked by lnbg 5 months ago

Last reply by cor-el 5 months ago

Unsupported video pages.

Playback of videos on the invideo.io site is not supported. Also the Tiktok account page for uploading videos says Firefox is not supported. Both sites recommend Chrome… (read more)

Playback of videos on the invideo.io site is not supported. Also the Tiktok account page for uploading videos says Firefox is not supported. Both sites recommend Chrome or Edge instead. I'm using the latest version on my laptop. Firefox is my default browser so would like these sites to work.

Asked by santiago72000-tefl 3 months ago

Last reply by jonzn4SUSE 3 months ago

How to turn off ad blocker

When trying to use one particular website on Firefox, I get a message that I am blocked because of an ad blocker but I have not turned on any ad blocker in Firefox. How d… (read more)

When trying to use one particular website on Firefox, I get a message that I am blocked because of an ad blocker but I have not turned on any ad blocker in Firefox. How do I find out if an ad blocker is enabled on my Firefox and, if so, how do I turn it off? I have ensured that the ad blocker option in settings is unchecked and even added this web site to permissions but to no avail. Can someone help? Here is the message I get but none of the steps in this message I am told to take show up on my screen:

Adblock Plus Instructions

   Click the AdBlock Plus icon in the extension bar.
   Beneath “Block ads on”, click the large blue toggle next to “This website”.
   Click refresh.

Were these instructions helpful?

Asked by Bruce Nicholson 3 months ago

Last reply by cor-el 3 months ago

Sponsored shortcut for @Google despite sponsored shortcuts being disabled

I have disabled sponsored shortcuts in Firefox settings, and did this when I first set up my browser. Today when launching my browser the first link in my shortcuts was … (read more)

I have disabled sponsored shortcuts in Firefox settings, and did this when I first set up my browser.

Today when launching my browser the first link in my shortcuts was to @Google which I specifically do not use. I do not use google search. I do not want google search. I do not want cookies or content from google.

Why was this sponsored shortcut pushed to my browser after I disabled sponsored shortcuts?

Asked by 109238763191 3 months ago

Last reply by cor-el 3 months ago

I want to install the older version of Mozilla firefox

I want to install the older version of Mozilla firefox for windows 11 in Spanish and Dutch language, please provide the link for Spanish and Dutch for ex. 125 version of … (read more)

I want to install the older version of Mozilla firefox for windows 11 in Spanish and Dutch language, please provide the link for Spanish and Dutch for ex. 125 version of Mozilla Firefoz

Asked by lav srivastav 5 months ago

Last reply by jonzn4SUSE 5 months ago

some shades of white have purple tinge

Some shades of white have a purple tinge to them. The amazon logo, certain themes, and other websites are slightly purple. This is only an issue in firefox, not any other… (read more)

Some shades of white have a purple tinge to them. The amazon logo, certain themes, and other websites are slightly purple. This is only an issue in firefox, not any other program or browser.

Asked by dashgayhartdata 5 months ago

Last reply by Neil 1 week ago

Blocking Ads

I do not have any ad blockers and have disabled "Block pop-up windows" in Firefox and turned off "Enhanced Tracking Protection" for sites but I still get the message that… (read more)

I do not have any ad blockers and have disabled "Block pop-up windows" in Firefox and turned off "Enhanced Tracking Protection" for sites but I still get the message that I am blocking ads.

Asked by George Martin 5 months ago

Last reply by cor-el 5 months ago

Doesn't open websites while checking for an update

Hello! A year or two ago I ran into a problem. While Firefox is checking for an update, it does not load any sites. I have to wait about 5 minutes each time before I can … (read more)

Hello! A year or two ago I ran into a problem. While Firefox is checking for an update, it does not load any sites. I have to wait about 5 minutes each time before I can start using the browser. It is incredibly annoying. Has anyone encountered this kind of problem?

Asked by Alexander Zhukov 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago