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  • Solved

Firefox does not open links in Thunderbird emails, but Chrome and Brave do

Clicking on a link in a Thunderbird email does not cause Firefox (the default browser) to open that link. If either Chrome or Brave is set as the default browser, they w… (read more)

Clicking on a link in a Thunderbird email does not cause Firefox (the default browser) to open that link. If either Chrome or Brave is set as the default browser, they will correctly open the link. Obviously, the problem is with Firefox, not with Thunderbird. I raised this issue several years ago and have never received a response. I have drastically reduced my use of Firefox accordingly. I am primarily a Linux user (Ubuntu 20.04 LTS, gnome shell 3.36).

Asked by susankissinger 1 week ago

Answered by zeroknight 1 week ago

  • Solved

Cannot access video on common sites (CBC.ca or Amazon.ca) since upgrade to 123.0.1

This is a rebuilt PC after a hard drive died, Windows 10 Pro N version 22H2. and YE I am trying to access video content on cbc.ca or Amazon.ca and receive an error messa… (read more)

This is a rebuilt PC after a hard drive died, Windows 10 Pro N version 22H2. and YE

I am trying to access video content on cbc.ca or Amazon.ca and receive an error message that "no compatible source was found for this media" - Amazon or on cbc.ca "Oops...None of the given sources can be played".

Prior to updating Firefox to version 123.0.1, both played video on these sites without an issue.

I have uninstalled and reinstalled FF and the issue persists. I can play the video from these sites with Chrome or Edge without a problem.

I have installed Java and have tried all of the help tips without success:

I have followed and installed recommendations from : https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows however the latest Media Feature Pack for windows is from 2019 and is no longer applicable to the 22H2 version. https://www.microsoft.com/en-us/software-download/mediafeaturepack. Windows store does not offer the pack.

The changes suggested by https://support.mozilla.org/en-US/kb/block-autoplay have been applied and no change

I am not running malware bytes or a VPN.

I have cleared my cache, and browsing history, rebooted = no change.

I have no add-ons, extensions or themes installed.

I prefer to use FF, but require that I can view videos from many sites.

Asked by kenmorris1 4 weeks ago

Answered by kenmorris1 4 weeks ago

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cannot get browser to update

duplicate of /questions/1443841 thread. I cannot get firefox to update. It is set up for automatic updates but they don't happen. Even if I try manual installation of u… (read more)

duplicate of /questions/1443841 thread.

I cannot get firefox to update. It is set up for automatic updates but they don't happen. Even if I try manual installation of updates it says the update fails. I ran it in troubleshooting mode and the problem still exists. I restarted my computer and the problem still exists. I am using a mac running on Monterey. How can I get it to auto update again? (and even though it says failed to check for or install updates, it looks like I do have the latest version of firefox)

Asked by pzioga 1 week ago

  • Solved

Can't access bispebjerghospital.dk with max protection

I want to visit http://bispebjerghospital.dk/ . I have seen on https://www.whatsmydns.net/#A/www.bispebjerghospital.dk that it's DNS isn't propagating correctly, so I tur… (read more)

I want to visit http://bispebjerghospital.dk/ . I have seen on https://www.whatsmydns.net/#A/www.bispebjerghospital.dk that it's DNS isn't propagating correctly, so I turned on "MAX PROTECTION" for DNS, hoping that it would let me see the site.

But Firefox showed me "Unexpected error" the first time I went to the site. And then I clicked 'always allow' and now it just spins and spins with no response visible.

How can I visit the website from one of the countries with red X's on whatsmydns?

Asked by Janus Troelsen 1 week ago

Answered by Janus Troelsen 1 week ago

  • Solved

Keys do not repeat when held in Gmail

When editing in Gmail, holding a key down does NOT repeat the character or action. e.g. xxxxx when holding down the "x" or deleting multiple characters when holding down … (read more)

When editing in Gmail, holding a key down does NOT repeat the character or action. e.g. xxxxx when holding down the "x" or deleting multiple characters when holding down the <Backspace> key.

It works properly in other apps (e.g. this dialogue).

And works okay in Gmail in other browsers (e.g. Chromium or Brave).

I'm using Firefox 124 on Linux Mint 20.1.

System: Kernel: 5.4.0-174-generic x86_64 bits: 64 compiler: gcc v: 9.4.0

          Desktop: Cinnamon 5.2.7 wm: muffin dm: LightDM Distro: Linux Mint 20.3 Una 
          base: Ubuntu 20.04 focal

Asked by DPB.Almonte 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

  • Solved

Automatic translation of websites

Hi there - Every website seems to come up in English, ie Firefox seems to be translating other languages automatically. (My version is Firefox for Mac 123.01 64-bit.) I a… (read more)

Hi there - Every website seems to come up in English, ie Firefox seems to be translating other languages automatically. (My version is Firefox for Mac 123.01 64-bit.) I am wondering how I can prevent automatic translation of websites. I have had a look in preferences etc, but I do not see anything there to prevent automatic translation. Any help gratefully received! Many thanks :-)

Asked by michael.d.kenyon 2 weeks ago

Answered by cor-el 2 weeks ago

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Getting started

duplicate of /questions/1443809 thread. I need help with everything to do with email so what is your email address or what is your phone number so I can ask my questions… (read more)

duplicate of /questions/1443809 thread.

I need help with everything to do with email so what is your email address or what is your phone number so I can ask my questions ?

Blaine McKearney, [removed email and phone# from public support forum] Calgary, Alberta , Canada .

Asked by loomac 1 week ago

  • Solved

Text links transform into a blue word "Link" that can not be used in ChatGPT

I am using the latest version of firefox. Windows 10. I'm writing a school project with assistance from ChatGPT. When I ask it for a link, it provides it. While it is "ty… (read more)

I am using the latest version of firefox. Windows 10. I'm writing a school project with assistance from ChatGPT. When I ask it for a link, it provides it. While it is "typing", I can see the link, but when it finishes "typing", the link becomes a blue word "Link", with the web address gone. I can not click on it to open the website, like I can in Mirosoft office. There is no way to access the website. I tried to use troubleshooting mode with all extensions disabled - it didn't help. ChatGPT claims, that it's the browser issue. How can I access these links?

Asked by andriusvg 2 weeks ago

Answered by andriusvg 1 week ago

  • Solved

YouTube in the hosts file is ignored since version 125.0b1 Developer edition

It doesn't matter if I add www.youtube.com site to hosts file in Linux and delete cache, Firefox just doesn't block it, bypassing my meassures to prevent me to get hooked… (read more)

It doesn't matter if I add www.youtube.com site to hosts file in Linux and delete cache, Firefox just doesn't block it, bypassing my meassures to prevent me to get hooked up here. It was blocking everything as expected some weeks ago. I also tried redirecting to different IP's and it didn't work.

After some checks, I noticed:

  • It happens only with www.youtube.com, it doesn't happen with youtube.com (without www)
  • Other common pages like other Google pages, Facebook, TikTok or Instagram, get succesfuly blocked by hosts file as expected
  • I have tested creating new profiles with about:profiles, but the issue continues
  • The issue started after Firefox Developer Edition version 125.0b1 as you may notice in the images attached.
  • I also tested with the latest nigthly version and the issue continues.
  • DNS over HTTP (DOH) doesn't seems to be the problem since it seems that my network doesn't met the requirements to enable it, and if I manually make sure it's disabled, the issue still continues.
  • Chromium browser blocks www.youtube.com as expected, so that indicates my PC might be correctly configured

Asked by juandhdez94 2 weeks ago

Answered by zeroknight 2 weeks ago

  • Solved

Firefox video stream problems in youtube and twich unsupported MP4/H.264 while having installed media feature pack

So I have a following problem FF 124.0.1 Windows 10 N edition Installed media feature pack When trying to play twitch video it shows error 4000 and when trying to play … (read more)

So I have a following problem

FF 124.0.1 Windows 10 N edition Installed media feature pack

When trying to play twitch video it shows error 4000 and when trying to play stream from youtube it shows that your browser can't play this video.

Problem is that FF was able to do it like 6 moths-year ago (not really watching stream videos)

was trying to reinstal media feature pack, firefox, chcecknig nighgtly build but without sucess and have no clue what can do more

Asked by hello_there 2 weeks ago

Answered by hello_there 1 week ago

  • Solved

I want to use Ctrl+1, 2, 3, .... (with and without shift also) to open speed dials

I want to use a key to open Speed dials in the same tab and same key with 'Shift' to open that speed dial in a new tab. My favourite were Ctrl+1, 2, 3, 4 ... and so on. … (read more)

I want to use a key to open Speed dials in the same tab and same key with 'Shift' to open that speed dial in a new tab.

My favourite were Ctrl+1, 2, 3, 4 ... and so on. And when I used Ctrl+Shift+1, 2, 3 etc, then they opened in a new tab. But now the Ctrl+1, 2, etc are focusing already open tabs. How to revert to old behavior of these shortcut keys?

I've read several articles on using extensions like 'Shortkeys (Custom Keyboard Shortcuts)', but those don't let me use C+1, 2, etc. Also another method of using to js files (auto.js something) doesn't seem to do this job, as I think that would only disable some KeySrtcs altogether.

Asked by Zopfan 2 weeks ago

Answered by Zopfan 1 week ago

  • Solved

Firefox slow to open first tab

Firefox takes a very long time to open the first tab. After it opens, subsequent tabs open relatively quickly. I've tried self help suggestions like clearing cookies, cac… (read more)

Firefox takes a very long time to open the first tab. After it opens, subsequent tabs open relatively quickly. I've tried self help suggestions like clearing cookies, cache and history, updating, even removing home page content. Nothing helps. It's getting intolerable and I end up switching to other browsers rather than sit and wait. Starting to even dread using firefox. Running Sonama 14.3.1 on my iMac. What else can I do?

Asked by charyizquierdo 1 week ago

Answered by zeroknight 1 week ago

  • Solved

Videos buffering and/or not playing

When I try to play a video on Firefox desktop, it takes it a long time to load. Once it has loaded, whenever I pause it for more than a few seconds, or if I try to skip a… (read more)

When I try to play a video on Firefox desktop, it takes it a long time to load. Once it has loaded, whenever I pause it for more than a few seconds, or if I try to skip around the video (either by clicking around in the loaded section of the progress bar or using +/- seconds buttons), the video begins buffering again before the video resumes. This makes it extremely difficult and frustrating to watch anything that requires me to pause, rewind, or fast forward. I've noticed this issue affect multiple video viewing sites, such as YouTube, Vimeo, and Netflix. My roommate also uses Firefox, but doesn't have this issue, so I know it's not a problem with my internet. I thought it might be a problem with my computer, but I tried to replicate the issue in Chrome and everything worked fine there. The issue has persisted almost a week. I have:

  • Rebooted my computer several times
  • Deleted my history/cache
  • Disabled my extensions
  • Turned off Java scripts in firefox (this disabled my ability to load sites like YouTube completely, so I turned it back on)
  • Updated my computer
  • Updated my graphics drivers
  • Refreshed firefox
  • Uninstalled and reinstalled firefox (and rebooted my computer)
  • Uninstalled and reinstalled firefox AND deleted all the data it stored on my computer (and rebooted my computer)

I am currently using version 123.0.1 of Firefox. My OS is Windows 10 22H2.

Asked by AccidentalRogue 1 month ago

Answered by AccidentalRogue 1 month ago

  • Solved

bug returning from hibernation: open firefox is ignored

In case anyone's interested, under Debian 12, when I resume from hibernation, if I have Firefox running as well as Tbird, if I click on a link in an email, the existing i… (read more)

In case anyone's interested, under Debian 12, when I resume from hibernation, if I have Firefox running as well as Tbird, if I click on a link in an email, the existing instance of Firefox is ignored and a new instance is opened. The first instance is in fact frozen -- it looks as it should but trying to change tabs or open a new tab is inactive. Seems I have to kill the open instance of FF, then if I click on a link in an email, FF pops up as it should with a new tab for the link, but the existing tabs are all there and all functional. It feels like a bug -- Tbird seems not to know that FF is already running.

Asked by rayandrews 2 weeks ago

Answered by zeroknight 1 week ago

  • Solved

extenstion bar & show tab titeles

see my screenshot: 1. this smal ? arrow - show tab titles- how can i disable in about:config 2.other symbol -extensies are empty...how can i add here my addons? 1- i… (read more)

see my screenshot: 1. this smal ? arrow - show tab titles- how can i disable in about:config 2.other symbol -extensies are empty...how can i add here my addons? 1- i dont have it in my desktop and 2-in this desktop i see all my addons, in this symbol.these screenshot are from my new laptop...

Asked by Slawomir Dzwonek 1 week ago

Answered by zeroknight 1 week ago

  • Solved

Yahoo Searches Opening in New Tab After Update

I have Yahoo as my home page and usually search from it starting out. I noticed, however, after the last update or two in the last week that when I hit search, it opens t… (read more)

I have Yahoo as my home page and usually search from it starting out. I noticed, however, after the last update or two in the last week that when I hit search, it opens the search results in a new tab. It didn't use to do this, but I can't find any Firefox option to make the searches stay in the existing tab. Can anyone help with this? I don't think it's Yahoo's settings, because I'm not signed into it. It seems like the Firefox update created this new behavior.

Asked by FireFoxFan1 1 month ago

Answered by zeroknight 1 month ago

  • Solved

my questions in firefox forum

in my account my questions here ,in this firefox forum , i see my questions about... thunderbird! its strange,right? i look for my questions and asnwers in this foru… (read more)

in my account my questions here ,in this firefox forum , i see my questions about... thunderbird! its strange,right? i look for my questions and asnwers in this forum. so where are they ?

Asked by Slawomir Dzwonek 1 week ago

Answered by cor-el 1 week ago

  • Solved

Files downloaded in Firefox Private Browsing are deleted automatically after closing the browser

I am facing issue while downloading files in Firefox Private Browsing. Whenever I download my PDF files, as soon as I close the browser window, the files also get deleted… (read more)

I am facing issue while downloading files in Firefox Private Browsing. Whenever I download my PDF files, as soon as I close the browser window, the files also get deleted automatically. What should I do to rectify this issue.

Asked by kashishjaggi16 2 weeks ago

Answered by cor-el 2 weeks ago

  • Solved

firefox will not open

I say crashing - it will not open. The closest I get is that it will say 'running troubleshooter mode', and then immediately close again before I can even see the actual … (read more)

I say crashing - it will not open. The closest I get is that it will say 'running troubleshooter mode', and then immediately close again before I can even see the actual browser. This issue does not occur with Chrome or DuckDuckGo, so it is not an issue with a Microsoft Family account. This issue is not related to missing or corrupted redist files, as I have installed all of the latest files there. I would like to switch to Firefox, as I use it on my phone.

https://youtu.be/YIS4MET6fys

^ this is a video of what happens.

Thank you for any help.

Asked by tcs 2 weeks ago

Answered by zeroknight 2 weeks ago

  • Solved

Context menu missing items

I'm having this exact problem from here , but browser.taskbar.lists.tasks.enabled has always been set to true. Toggling it does nothing in itself in between restarting my… (read more)

I'm having this exact problem from here , but browser.taskbar.lists.tasks.enabled has always been set to true. Toggling it does nothing in itself in between restarting my machine. I am certain it's not a jump menu thing because this isn't about shortcuts (and besides the point, enabling the jump shortcuts from my OS side of things does not display it either way). I just want the stuff that the user in the above link listed.

Coincidentally, I had this exact problem a short while before, and I think it may have had to do with an update, because I remember Firefox updating at least twice fairly recently and it is in this time I've noticed this issue. The first time around it resolved itself, but this time it has not and I do not know the cause.

Unpinning/pinning the icon on the task bar does not resolve this either. It seems none of the conventional solutions in the past work, so unless I am missing something, something broke.

Asked by Kosal 2 weeks ago

Answered by Kosal 2 weeks ago