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  • Solved

Suddenly the Ongoing Downloads (from Download Button) stays open after download

So I have my Download button visible all the time. Yesterday, this suddenly started to happen. When I download something, the list of Ongoing Downloads stayed open. It … (read more)

So I have my Download button visible all the time.

Yesterday, this suddenly started to happen.

When I download something, the list of Ongoing Downloads stayed open. It never did that before.

Any idea why and how to fix it?

Windows 10, Firefox 98.0 (64-bit)

Asked by jayteasee 5 months ago

Answered by cor-el 5 months ago

  • Solved

Homepage randomly switches to MSN?

I have noticed recently that every week or so my Firefox browser will randomly change my homepage directory to the landing page / search for MSN, which is baffling, since… (read more)

I have noticed recently that every week or so my Firefox browser will randomly change my homepage directory to the landing page / search for MSN, which is baffling, since it is obtrusive and anti-Mozilla to me.

If y'all are sneaking it in for that sweet ad revenue, I understand, but I would donate to avoid this issue.

Otherwise Firefox / Thunderbird are awesome, and I appreciate all that you do!

Cheers, Elliot

Asked by deanel018 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

  • Solved

"Your browser can't play this video" on YouTube

Hello! Just installed Ubuntu 20.04.4 on my laptop and now find that I'm not able to watch some YouTube videos on Firefox 97. It seems mainly just live streams that I can'… (read more)

Hello! Just installed Ubuntu 20.04.4 on my laptop and now find that I'm not able to watch some YouTube videos on Firefox 97. It seems mainly just live streams that I can't watch. When I go to one it shows "Your browser can't play this video...Learn more" in the video window. Clicking Learn More takes me to a page that doesn't explain what the problem is. Any idea what the fix might be? The same videos play just fine on other devices on my network. Any help would be greatly appreciated.

Asked by kdpryor 5 months ago

Answered by kdpryor 5 months ago

  • Solved

Importing Passwords and History From Safari

I've read all the articles here about importing my passwords and history, but the Import Wizard is ONLY giving me the option to import my bookmarks. Even if I can't get t… (read more)

I've read all the articles here about importing my passwords and history, but the Import Wizard is ONLY giving me the option to import my bookmarks. Even if I can't get the browsing history I need to be able to migrate my (extensive) password list.

I've exported my Safari passwords as a .csv file, but there doesn't seem to be an option to import a .csv file.

The page here regarding it says the feature is 'disabled by default' but does not say it's unavailable and I can't find clear instructions for how to activate the feature so that I can import my passwords. Can anybody help?

Asked by jayson3 5 months ago

Answered by jayson3 5 months ago

  • Solved

Delete form input history

I'm a hobby-programmer not trained. My doc is local php file, saving calendar events to text files, run on localhost. The field in question is a line number on my calenda… (read more)

I'm a hobby-programmer not trained. My doc is local php file, saving calendar events to text files, run on localhost. The field in question is a line number on my calendar. Javascript uses that number to load another input with the calendar entry so I can confirm that it's the correct line before submitting it to PHP for deletion. I have unchecked 'Remember search and form history', ran 3 cleaners, restarted the computer and the data is (correctly) not displayed. But it is not deleted. When I rechecked 'Remember search and form history' the old input data comes back. If I change id, field name, javascript function name and variable names the history disappears but when I restore those names, the history is back. I want to know why that input can't be permanently deleted. Windows 10, Firefox 103.0.2 (64-bit)

Asked by bob9111 15 hours ago

Answered by jscher2000 - Support Volunteer 13 hours ago

  • Solved

restoring the session with sessionstore and upgrade.json

I lost my old session and while attempting to fix the issue I overwrote my sessionstore.json backups in the process. Now all i have are the upgrade.jsonlz4 files, i know … (read more)

I lost my old session and while attempting to fix the issue I overwrote my sessionstore.json backups in the process. Now all i have are the upgrade.jsonlz4 files, i know those are old session backups from when we upgraded. how do i go about restoring those as a session? when i follow the typical session restore steps nothing happens seemingly because its a jsonlz4 - XXXXXX file.

Any way to change it to a normal jsonlz4 file?

Asked by thomas.lupercal 19 hours ago

Answered by cor-el 17 hours ago

  • Solved

How do I retrieve my saved passwords from an old profile into a new one, after an update which won't use the old profile stating "Using an older version of Firefox can corrupt bookmarks and browsing history already saved to an existing Firefox profile..."

Apparently my firefox updated yesterday ( aug 9 2022), it now shows I'm running 91.12.0esr. However it now says I can't use my old profile, stating: "Using an older versi… (read more)

Apparently my firefox updated yesterday ( aug 9 2022), it now shows I'm running 91.12.0esr. However it now says I can't use my old profile, stating: "Using an older version of Firefox can corrupt bookmarks and browsing history already saved to an existing Firefox profile..." So, how do i go about retrieving all of my passwords and get them into the new profile?

Asked by benelow 1 day ago

Answered by jscher2000 - Support Volunteer 21 hours ago

  • Solved

Tab Bar 2022

I woke up this morning and my tab bar on Firefox was out of control. I figured out how to shrink the tabs in about:config. However, there is a huge space at the end of th… (read more)

I woke up this morning and my tab bar on Firefox was out of control. I figured out how to shrink the tabs in about:config. However, there is a huge space at the end of the tabs that is completely unnecessary. I've been googling all morning. I tried to find compact mode--but "density" is gone, even when I go back into about:config and enable it. The only other help I found was to change the CSS code and unfortunately, that is outside my wheelhouse.

Is there ANY way I can get my old tab bar back so that the tabs fill the top of the screen as opposed to having a huge empty space at the end?

Asked by nitaheerk 1 day ago

Answered by nitaheerk 1 day ago

  • Solved

Twitter videos and some other sites not working.

Since i have my new laptop, i do not get twitter videos, bbc news working. Youtube and vimeo does work! Guess its about html5? Have checked mediasource and javascript set… (read more)

Since i have my new laptop, i do not get twitter videos, bbc news working. Youtube and vimeo does work! Guess its about html5? Have checked mediasource and javascript settings in about:config and they are okay. Do not have this problem in brave browser.

Anyone has an answer?

Thanks in advance!

Asked by peter.terpstra7 1 day ago

Answered by peter.terpstra7 1 day ago

  • Solved

"Container Windows" feature request

There is not "Usability" topic. Hence selected "Other". Containers are one of those features that I use almost in every Firefox session. It clearly segregates my office a… (read more)

There is not "Usability" topic. Hence selected "Other".

Containers are one of those features that I use almost in every Firefox session. It clearly segregates my office and personal work. I am asking for a feature, that could already be there somewhere in the advanced configuration (about:config).

Before asking let me set the context. Before containers, I used profiles to separate my work. But the disadvantage of profiles is that the cache, auto-fill, history all those convenient features are not the same everywhere. But the advantage of profiles is that every shortcut key, clicking of link would open in the same work area profile. I don't have to open context menu and select a profile each time.

"Container Windows" could be such a feature which is best of both worlds. I am not aware if this is already there. At least the feature is not obviously visible. There is a feature in "multi-container plugin" which can move all the tabs belonging to a container to a separate window. if we add a feature, in this plugin or Firefox core, to bind a particular window to just one container then it can bring all the goodness of "profiles" and we can still use all the features of "containers".

1. Clicking a link in other application would open the default container (no-container) window 2. Control+Click, by default, opens tab in a bound container window, and hence in the same container 3. Context menu in all windows (bound and unbound) still gives an option to open tab in any container

Please let me know how to do this, if this is already implemented. Or tell me where to raise this feature request.

Asked by Pankaj Jangid 1 day ago

Answered by Paul 1 day ago

  • Solved

Cannot log in to bank site - it says I need a newer browser

When I go to my bank's login site, I get a message saying that I need a newer browser. I have the latest version of Firefox, and I used to be able to log in just fine, bu… (read more)

When I go to my bank's login site, I get a message saying that I need a newer browser. I have the latest version of Firefox, and I used to be able to log in just fine, but I recently reset my browser and I seem to have lost some settings. I have tried adding an exception for this site's cookies in Settings, and I've also tried turning off enhanced tracker, but the site still doesn't work. Is there a way to tell what is broken and then fix it? Thank you.

Asked by MikeN23 1 day ago

Answered by MikeN23 1 day ago

  • Solved

unable to save passwords since most recent update

Hi I use my Firefox account on my personal computer and on my own computer on a server at work. Since my Firefox was updated to most recent version, I have not been abl… (read more)

Hi I use my Firefox account on my personal computer and on my own computer on a server at work. Since my Firefox was updated to most recent version, I have not been able to save any passwords on Firefox on my server site. I tried adding a primary password using Firefox while on the local station, but it is not functional. Every time I open any new page to where I have an account, I have to reenter my Primary password before signing in to the site. I have since disabled this feature as it is not working for me. Firefox seems to be working fine on the local station at work and on my personal computer at home.

My Computer service tech for the server is unable to resolve this. I have also consulted a computer tech in the community who has not been able to solve it. We have uninstalled and reinstalled Firefox twice. We have gone through a multitude of settings on the Firefox site. I am able to save the passwords without issue if I use Microsoft Edge or Google Chrome.

I am looking for someone who can give me guidance on what settings I many need to change. I simply want to be able to enter my user name and password for the common sites that I use, ask Firefox to store them so I do not have to retype them every time.

Thank you, Shelley B

Asked by Shelley 1 day ago

Answered by cor-el 1 day ago

  • Solved

Many legitimate Web Sites not loading

Hi I have been experiencing rejection of access to many legitimate Web Sites. I have attached the error I get even when trying to get to a mozilla web page. This is get… (read more)

Hi I have been experiencing rejection of access to many legitimate Web Sites. I have attached the error I get even when trying to get to a mozilla web page. This is getting both frustrating and limiting in my desire to support, which I do, Mozilla's strategy of privacy and freedom.

I am using Fedora Linux Version 34 and Firefox Version 100.0.2 64 Bit. I did not experience these problems months ago. I have kept everything up to date as far as I can with my OS limits, if any.

I want to examine what is going on and would like to know where to look. Any help would be appreciated ... Robert

Asked by robweir 1 day ago

Answered by jscher2000 - Support Volunteer 1 day ago

  • Solved

Symbols Don't display correctly in Firefox

I have an odd issue with Firefox that has gone on for some time. Certain symbols don't show up correctly. I've included an example with Google Calendar showing what I ge… (read more)

I have an odd issue with Firefox that has gone on for some time. Certain symbols don't show up correctly.

I've included an example with Google Calendar showing what I get with Firefox and the correct display using Chrome.

Is this some obscure setting that I need to fix?

Asked by gunrunnerjohn 2 days ago

Answered by cor-el 2 days ago

  • Solved

BBC News website videos not functioning

Using Firefox 103.0 on a Mac running Monterey. Since updating to FF 100.0 or possibly 101.0, the BBC News website's videos won't play. I've tried turniing off all privacy… (read more)

Using Firefox 103.0 on a Mac running Monterey. Since updating to FF 100.0 or possibly 101.0, the BBC News website's videos won't play. I've tried turniing off all privacy/security add-ons and settings but still nothing. Just a grey rectangle with the BBC logo in it (see screenshot).

Safari can play them though. Any ideas?

Asked by strewth101 2 days ago

Answered by strewth101 2 days ago