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Screen goes black when playing some videos -

Screen goes black when some videos play - audio continues, but screen is black. I am sire this is a Firefox problem - I have successfully watched videos using BING brows… (read more)

Screen goes black when some videos play - audio continues, but screen is black. I am sire this is a Firefox problem - I have successfully watched videos using BING browser - same videos go black on Firefox. I have refreshed Firefox, cleared cache, restarted Firefox - cleaned cookies. Turned accelerator off then back on - because nothing changed. Does not do this with all videos, just some - some You Tube videos play, others do not. I have Windows 10 and McAfee Live Safe - all programs are current and up to dated.

Asked by edszeliga 5 months ago

Last reply by cor-el 8 hours ago

Closed Caption is out of sync with Audio on HULU and Prime Video Works great with Netflix, HBO Max, Disney

I am having a problem with the Audio and Closed Caption The CC leads the Audio by 40 seconds to a minute. Very frustrating... I seem to only have this problem with HULU a… (read more)

I am having a problem with the Audio and Closed Caption The CC leads the Audio by 40 seconds to a minute. Very frustrating... I seem to only have this problem with HULU and Prime Video. All other streaming platforms work great. I am using Windows 7 64 bit

Any help would be appreciated

Thanks,

Bill

Asked by Bill 11 hours ago

Last reply by cor-el 10 hours ago

Erattic Scrolling on Facebook

'Still having scrolling issues on facebook, where scrolling will jump forward, has this been fixed yet or what's happening? this has happened ever since i installed Firef… (read more)

'Still having scrolling issues on facebook, where scrolling will jump forward, has this been fixed yet or what's happening? this has happened ever since i installed Firefox, on a fresh install or windows 11 Pro, it's very annoying.'

Asked by 2greedy 1 day ago

Last reply by cor-el 10 hours ago

Loop of norton sign on screen

Norton sign in screen loops with Firefox, works fine with Chrome and Edge. Norton support level 2 has tried for may hours to fix but they have suggested contacting Firef… (read more)

Norton sign in screen loops with Firefox, works fine with Chrome and Edge. Norton support level 2 has tried for may hours to fix but they have suggested contacting Firefox support as it is a cookie and site certificate issue with Firefox.

Asked by paul.n.feeney 1 day ago

Last reply by cor-el 11 hours ago

There are loading issues with the website

Dear, Sir/Madam The website is blank. https://schoenhalde.de/tierkrematorium-balingen/ The website symbol in the top left corner shows that contact has been made even tho… (read more)

Dear, Sir/Madam The website is blank. https://schoenhalde.de/tierkrematorium-balingen/ The website symbol in the top left corner shows that contact has been made even though the page is now blank. Anyone with knowledge of the cause of Firefox's inability to load the website?

Asked by falvernook 16 hours ago

Last reply by cor-el 11 hours ago

the recent update made the page not all visible

After the recent update, the display of my gmail is now so wide in the display window, I have to scroll to the side & back & forth etc. to view the contents of th… (read more)

After the recent update, the display of my gmail is now so wide in the display window, I have to scroll to the side & back & forth etc. to view the contents of the email on that page. It is too wide to display properly. This is an issue I had with Google, which was why I was using Firefox. Now you are as annoying as they are. I can't just make the whole thing smaller & hope it fits, as I have vision problems & cannot read smaller print if I do that. Can't I just go back to the previous version? I don't know how to do a screen shot of my email inbox page to show you.

Asked by Connie Hughes 12 hours ago

Last reply by jscher2000 - Support Volunteer 11 hours ago

Firefox interrupting my use of my online Bank Accounts and investment information - very important to solve!

I'm having a problem using my bank website with Firefox - I get a message when I move from one page to another, and that message closes the bank website - Here is the mes… (read more)

I'm having a problem using my bank website with Firefox - I get a message when I move from one page to another, and that message closes the bank website - Here is the message: "Bad Request Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit." It is very important to me to be able to view my accounts and investments daily - please help me solve this!

Asked by stur8445 1 day ago

Last reply by cor-el 11 hours ago

Firefox will not prompt/allow microphone permissions on doxy.me

Hey, My name is Alex. I'm currently using Doxy.me for telehealth purposes. The past couple of appointments I've had have had issues with microphone access. Whenever I co… (read more)

Hey,

My name is Alex. I'm currently using Doxy.me for telehealth purposes. The past couple of appointments I've had have had issues with microphone access. Whenever I connect to the site, I get prompted to request microphone access from Firefox, but when I press the button the browser doesn't give the permission prompt. I've tried refreshing the site/browser, checking permissions on the address bar and in privacy & security settings, but there's nothing there, and I can't manually give permission to the site.

The only change I've had is that I've recently built a new PC with Windows 11, I'm not sure if there's a compatibility issue and I can't find anything about it. I've considered using another browser but I don't like the alternatives and would really like to just use my default. Any tips?

Asked by Alex 14 hours ago

Last reply by jonzn4SUSE 11 hours ago

New Firefox verson produces "Access Denied" message

New version produces "Access Denied" when logging into Chewy.com Please fix this. I tried to add an image, but, like last time, doing so froze the page and I couldn't get… (read more)

New version produces "Access Denied" when logging into Chewy.com Please fix this. I tried to add an image, but, like last time, doing so froze the page and I couldn't get back here. Had to start over. Can I revert to the earlier version of Firefox that worked? If so, how?

Asked by appookta 11 hours ago

Last reply by cor-el 11 hours ago

Bookmark Menu

I have lost my personal bookmarks list on the Mozilla Firefox Home Page. I now have numerous bookmarks, some which were in my personal list and some that I may have used … (read more)

I have lost my personal bookmarks list on the Mozilla Firefox Home Page. I now have numerous bookmarks, some which were in my personal list and some that I may have used in the past, but deleted them. Others are from an unknown source. Maybe a Firefox generated list. They aren't all familiar. Can Someone help me find my personal list that existed before the last update and restore that list.

Asked by dabrd 1 day ago

Last reply by jscher2000 - Support Volunteer 11 hours ago

incursion of preset box orior to hotmail signing in

sign in to email and box appears saying 'Stay signed in so you don't have to sign again' - 3 boxes 'YES" "NO" "DON'T SHOW THIS AGAIN" tick any box and no change next t… (read more)

sign in to email and box appears saying 'Stay signed in so you don't have to sign again' - 3 boxes 'YES" "NO" "DON'T SHOW THIS AGAIN" tick any box and no change next time

Asked by rod-davies 15 hours ago

Last reply by cor-el 12 hours ago

Move/Drag Tabs

The last day or two, I notice that once I have multiple tabs open in firefox, I cannot move/drag them around anymore in the tab bar, changing their order. To date, I hav… (read more)

The last day or two, I notice that once I have multiple tabs open in firefox, I cannot move/drag them around anymore in the tab bar, changing their order.

To date, I have restarted windows, restarted firefox, made sure both Windows AND Firefox are fully up to date (On a PC), and I have even tried starting FireFox in safe mode- I still cannot drag tabs.

Asked by snitzerj1 14 hours ago

Last reply by cor-el 12 hours ago

  • Solved

unable to find the browser signin option

Hello Team, On the Firefox browser I am unable to find the option where in I can log in to my account so that I can sync my passwords from the old machine. Kindly advis… (read more)

Hello Team,

On the Firefox browser I am unable to find the option where in I can log in to my account so that I can sync my passwords from the old machine.

Kindly advise.

Regards

Sanjai

Asked by Sanjai 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

Help with Firefox crashing on a mac

Every time I try to login to a different page my firefox crashes. bp-14289935-57f0-449e-8441-e50640230530 5/30/23, 9:46 AM View bp-aace6a49-74af-4676-b0e2-0f82502305… (read more)

Every time I try to login to a different page my firefox crashes.

bp-14289935-57f0-449e-8441-e50640230530 5/30/23, 9:46 AM View bp-aace6a49-74af-4676-b0e2-0f8250230530 5/30/23, 9:46 AM View bp-011a67c7-c9f4-402e-9be8-7710d0230530 5/30/23, 9:46 AM View bp-d034b95f-b15a-49d8-ace5-1b0b50230530 5/30/23, 9:46 AM View bp-6e1730c2-125b-4323-98ff-9b97c0230530 5/30/23, 9:46 AM View


I also did get the attached message, wasn't forsure if this was apart of the issue?

I have tried to dump the preferences, clear cache, restart, clear history.

Asked by debraputnam23 19 hours ago

Last reply by TyDraniu 14 hours ago

windows 8.1 ongoing mozilla support 2023

Hello, I am still using windows 8.1 64bit & refuse windows 10, due to high risk privacy, yes predictable hollow words are said, BUT is Microsoft, a greedy un-scruple… (read more)

Hello, I am still using windows 8.1 64bit & refuse windows 10, due to high risk privacy, yes predictable hollow words are said, BUT is Microsoft, a greedy un-scrupled money making, money hungry corporate entity, wants us to willing give it our private details voluntarily or under thin layer of extortion.

Hence my sticking to windows 8.1 as I have certain control, mainly updates.

Will Mozilla browsers be specifically supporting older operating systems like windows 8.1 into the coming years, not just months, e.g. until January 2023

Yes is a blunt question, but is eluded against in other responses, maybe is Microsoft buy out to sacrifice mozilla loyal users or similar, same query is for Brave browser. Mozilla I think is last Bastian for decency & morality, a leader in justice & honour.

Asked by rustyfacebook 5 months ago

Last reply by James 14 hours ago

firefox version 113.0.1 update problem

I have firefox version 113.0.1 on two computers both running windows 10 Pro. the last update failed on both computers and firefox would not run so I reinstalled version 1… (read more)

I have firefox version 113.0.1 on two computers both running windows 10 Pro. the last update failed on both computers and firefox would not run so I reinstalled version 113.0.1 Any suggestions?

Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz 2.40 GHz 8.00 GB RAM

Intel(R) Core(TM) i5-4590 CPU @ 3.30GHz 3.30 GHz 16.0 GB RAM

Asked by mstraranch 14 hours ago

firefox wont play videos

I just upgraded to windows 10 and have been restoring my computer to functional status. I have found that discord, tiktok and several other sites will not play videos on … (read more)

I just upgraded to windows 10 and have been restoring my computer to functional status. I have found that discord, tiktok and several other sites will not play videos on firefox. I have tried troubleshooting mode and private so i know it is across the board. I have also tried using addons to fix the problem to no avail.

Asked by laserus 1 day ago

Last reply by cor-el 14 hours ago