Firefox Support Forum

As of today, I am unable to scroll with my mouse in google sheets. The scroll bar on the right disappears and I'm taken to the bottom of the spreadsheet and can't scroll back up. I have to use CTRL+Home and then the arrow keys to go down the rows. This appears to be only on Firefox. I tried a different browser and it worked fine.

Hello, since migrating from Chrome to Firefox, I have used the Import Wizard to successfully transfer over my bookmarks and history, but I just can't seem to get my logins/passwords over. The wizard finishes saying that it successfully imported saved logins and passwords, but nothing shows up in the password manager. I am running Windows 10 64bit and Firefox is up to date. Anybody have any suggestions?

Thanks

Hello,

I upgraded my FireFox to the latest version 88.0 today, and noticed some changes on right click menu. In the old version, the keyboard shortcut key is a to copy a link, but now it was changed to L. That is really inconvenient. As you know, when you right click a link using the mouse, your right hand is still holding the mouse, and not easy to press the letter L on the keyboard.

The old menu option is "Copy Link Locaton", but the new one is "Copy Link".

Is it possible to customize the keyboard shortcut of right click menu, please?

Thank you! Brian

I booted into safe mode of Firefox and disabled all the extensions. I couldn't even boot the app, but now I can boot without being in safe mode, but if I close a tab, it crashes immediately. Or if I quit the app - it crashes.

AdapterVendorID: 0x106b Add-ons: reset-search-defaults%40mozilla.com:2.1.0,webcompat%40mozilla.org:28.0.1buildid20211210.021657,doh-rollout%40mozilla.org:2.0.0,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,proxy-failover%40mozilla.com:1.0.2,screenshots%40mozilla.org:39.0.1,addons-search-detection%40mozilla.com:2.0.0,google%40search.mozilla.org:1.1,amazondotcom%40search.mozilla.org:1.3,wikipedia%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.3,ddg%40search.mozilla.org:1.1,ebay%40search.mozilla.org:1.3,firefox-compact-dark%40mozilla.org:1.2 AvailablePhysicalMemory: 172670976 AvailableSwapMemory: 1045692416 BuildID: 20211218203254 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1641339399 DOMFissionEnabled: 1 DOMIPCEnabled: 1 ExperimentalFeatures: fission.autostart,media.videocontrols.picture-in-picture.allow-multiple InstallTime: 1640733686 MacAvailableMemorySysctl: 57 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1641339386 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset Notes: FP(D00-L1100-W00000000-T000) WR? WR+ GL Context? GL Context+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox PurgeablePhysicalMemory: 104349696 ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 16 StartupCrash: 0 StartupTime: 1641339386 TelemetryEnvironment: 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Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18979},"proxy-failover@mozilla.com":{"version":"1.0.2","scope":1,"type":"extension","updateDay":18979,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Direct Failover for system requests.","name":"Proxy Failover","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18979},"screenshots@mozilla.org":{"version":"39.0.1","scope":1,"type":"extension","updateDay":18979,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18979},"reset-search-defaults@mozilla.com":{"version":"2.1.0","scope":1,"type":"extension","updateDay":18996,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Ask the user if they would like to use a specified search engine as the default.","name":"Reset Search Defaults","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18996,"signedState":3},"webcompat@mozilla.org":{"version":"28.0.1buildid20211210.021657","scope":1,"type":"extension","updateDay":18996,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18996,"signedState":3}},"theme":{"id":"firefox-compact-dark@mozilla.org","blocklisted":false,"description":"A theme with a dark color scheme.","name":"Dark","userDisabled":false,"appDisabled":false,"version":"1.2","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18996,"updateDay":18996},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"bug-1690367-rollout-moving-webrtc-networking-functionality-into-i-release-87-100":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"deee5207-5240-47f1-a661-69bdfdc07174"},"bug-1732206-rollout-fission-release-rollout-release-94-95":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"bd1903ce-823e-4796-8f8c-7f2076775967"},"bug-1727384-pref-impact-study-for-total-cookie-protection-tcp-release-91-95":{"branch":"noop","type":"normandy-exp","enrollmentId":"909962d8-75ce-4b05-8ef5-98efc43496d3"}}} ThreadIdNameMapping: 6:"IPC I/O Parent",7:"Timer",10:"Socket Thread",11:"Permission",12:"JS Watchdog",20:"TaskController #5",18:"TaskController #3",19:"TaskController #4",17:"TaskController #2",21:"TaskController #6",16:"TaskController #1",15:"TaskController #0",22:"TaskController #7",23:"Cache2 I/O",24:"Cookie",26:"Worker Launcher",28:"WRWorker#0",46:"ImageIO",38:"WRWorkerLP#2",32:"WRWorker#4",34:"WRWorker#6",27:"Renderer",31:"WRWorker#3",36:"WRWorkerLP#0",30:"WRWorker#2",44:"Compositor",40:"WRWorkerLP#4",33:"WRWorker#5",37:"WRWorkerLP#1",39:"WRWorkerLP#3",42:"WRWorkerLP#6",35:"WRWorker#7",29:"WRWorker#1",47:"IPDL Background",41:"WRWorkerLP#5",43:"WRWorkerLP#7",51:"QuotaManager IO",52:"DOM Worker",50:"IndexedDB #1",52:"TRR Background",53:"IndexedDB #2",68:"StyleThread#4",69:"StyleThread#5",67:"StyleThread#3",65:"StyleThread#1",64:"StyleThread#0",66:"StyleThread#2",62:"ImageBridgeChld",63:"WRSceneBuilder#1",64:"WRSceneBuilderLP#1",65:"WRRenderBackend#1",69:"GMPThread",70:"ProcessHangMon",70:"mozStorage #1",71:"mozStorage #2",72:"BackgroundThreadPool #1",74:"DNS Resolver #1",75:"DNS Resolver #2",76:"HTML5 Parser",77:"mozStorage #3",78:"IndexedDB #3",79:"IndexedDB #4",80:"SSL Cert #1",87:"SSL Cert #2",83:"IndexedDB #5",84:"DOM Worker",85:"DOM Worker",86:"BgIOThreadPool #2",89:"StreamTrans #58",93:"StreamTrans #62",87:"URL Classifier",88:"ExtensionProtocolHandler",91:"IndexedDB #6",92:"mozStorage #4",94:"StreamTrans #65",94:"DOM Worker",95:"RemoteLzyStream",97:"SSL Cert #3",99:"SSL Cert #4",98:"StreamTrans #70",115:"StreamTrans #87", Throttleable: 1 TotalPhysicalMemory: 8589934592 URL: about:preferences UptimeTS: 13.166666666666666 Vendor: Mozilla Version: 95.0.2 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Hello Whenever I start a download, it immediately crashes, no matter what you do all downloads fail. Tried solutions that didn't work:

• refresh ff,
• delete profiles,
• uninstall + reinstall.

I'm using Firefox 85.0.2 . . . I was doing this (below), to customize my header and footer, but in this version of FF, I no longer see this in Options - only in: about:config . . . keyword "footer" . . . there, I would have to change it for 5 different ways of printing (to printers or to PDF)

I need to get rid of printing the URL in the footer - many times, it's too long, and I don't need it.

Where did the Page Setup option go?

I see in the current Print Options, you have to go to - More Settings / Margin / Custom - to see those. Why would they put this so many levels down?

It used to be: File / Page Setup / Margins & Header/Footer . . . "Customize" Headers & Footers:

Option 1 (left) . . . there are two leading spaces:

 > > &T
 > > &U . . . &D . . . &PT

Option 2 (left) . . . get rid of the ">"s, and just have the two leading spaces:

 &T
 &U . . . &D . . . &PT

I paid Firefox $28 for unmarked videos. Now the mark, the stamp in the corner of the video, is back. I would like my money back or the non-stamped videos back. Who do I see about that?

Why am I denied access to Michaels craft store. this is the message I receive. You don't have permission to access "http://www.michaels.com/?" on this server.

Reference #18.beeb7068.1641080631.1ce8b9b5

Hello,

the newest update to version 97.0 was run automatically. Afterwards the new print preview appears although I have it disabeled in about:config (print.tab_modal.enabled --> false). I cannot get rid of it. It is very annoying as I cannot print my labels with that menu and always have to click once more to do so. Does anyone has a fix for this?

Thanks in advance,

Thomas

I use to be able to change firefox icons by adding these files in Firefox under the browser directory

chrome/icons/default/BrowserPreferences.ico chrome/icons/default/CustomizeToolbarWindow.ico chrome/icons/default/default.ico chrome/icons/default/downloadManager.ico chrome/icons/default/main-window.ico chrome/icons/default/openLocation.ico chrome/icons/default/places.ico chrome/icons/default/printPageSetupDialog.ico chrome/icons/default/TabMIxPreferences.ico chrome/icons/default/unknownContentType.ico chrome/icons/default/viewSource.ico chrome/icons/default/Wizard.ico

It worked in version 56 but now in version 97 and this no longer works?

Hey folks, hopefully you can help with this mysterious issue!

I've been running Firefox successfully on my Windows 10 PC for a long while now. Last night, for some reason it simply ceased to work. New windows and tabs would not load any content. I also couldn't access the Settings at all (clicking on Settings in the browser menu produces no results or feedback.)

Yesterday, I had Firefox open all day (I usually have my computer on all day), and it was working fine. Around 8 or 9pm, I first noticed that none of my open tabs were loading any content, and the tabs had the "loading" animation playing. New tabs would also not load any content. I assumed it was an internet issue as I did see my internet connection get disrupted once or twice. I did not see anything (apps, etc) on my PC updating.

This morning I found Firefox was still not loading anything, although my internet connection was fine. I tried opening Chrome, and it ran just fine. Everything else that it is internet or cloud based on my PC is running fine too. So it seems to be an issue just with Firefox.

I have listed my steps to troubleshoot below, but I want to note one weird thing I observed: Even when Firefox is closed, and Task Manager doesn't show any Firefox processes open, my PC seems to think Firefox is running. For ex. while trying to uninstall Firefox or delete certain files, I would get a warning to "close Firefox first" or "can't perform this action while app is running." After seeing these, I would again confirm that Firefox appears closed and Task Manager shows no related tasks.

My PC build: - Windows 10 Home, 64 bit - Version 20H2 at start of issue (updated to 21H2 during troubleshooting) - OS build: 19044.1526

Things I have tried for troubleshooting already: - I have WebRoot on my computer due to my job, and I asked our IT staff if they could see WebRoot blocking anything related to Firefox on their end. They said it was not. - Used "Firefox Refresh" - Uninstalled and reinstalled Firefox - Cleared app cache / app data - Updated Windows from 20H2 to 21H2

Note: This message was sent on a different computer & browser

I'm hiding menu items using userChrome.css with option “toolkit.legacyUserProfileCustomizations.stylesheets” set to “true”.

So I am hiding some menu items like for example

1. menu_find { display: none !important }

however though the menu item is gone how do I get rid of the ctrl-F menu shortcut...

I have many such menu items to remove so I need a generic solution to override the short-cut icons associated with the menu items I want to remove

How to allow web page to override a keyboard shortcut. Currently firefox picks up the shortcut instead of the webpage...

For example I have an webpage that detects ctrl-shift-h which worked fine in version 56 but now in version 96 it brings up a "Show All History" dialog

I an doing many such things so I looking for a generic way to override firefox keyboard shortcuts

I've read all the articles here about importing my passwords and history, but the Import Wizard is ONLY giving me the option to import my bookmarks. Even if I can't get the browsing history I need to be able to migrate my (extensive) password list.

I've exported my Safari passwords as a .csv file, but there doesn't seem to be an option to import a .csv file.

The page here regarding it says the feature is 'disabled by default' but does not say it's unavailable and I can't find clear instructions for how to activate the feature so that I can import my passwords. Can anybody help?

I have two PDFs that I designed and uploaded to our website, but the headline in both displays with clipped characters in Firefox. Different fonts were used in both and the issue is the same. I even tried adding more tracking then re-uploading, the issue persists.

I checked in other browsers and the text displays as intended. The attached screenshots show the issue in Firefox, compared to how it should look (viewed in Chrome).

It's only this one line of text that is affected and I don't know why.

Firefox does not print the right edge of web pages that are made in landscape mode.

I set FF to "Fit to page width" but it does not print the right edge. It's cut off.

And there is no Orientation option available. Not sure if that has any significance because it supposed to "Fit to page width" anyway.

What's the work around to fix this?

I just reinstalled my operative system, and with that my Firefox settings got reset. I know there is an entry in about:config to prevent ads from opening new tabs and pop ups without authorization, even from legit websites like the login pop-up windows when doing a sign in in Google, in those cases to allow the windows it's needed to click on the lock icon next to the URL bar and allow it from there. The problem is that I don't remember the name of that setting and I have spend an hour looking for it on Google.