Showing questions tagged: Show all questions

I can't access Wikipedia since the last automatic update of Firefox Browser

My Firefox Browser has just updated itself automatically to 78.0.2 (I use it with MacOs 10.14.16). Since then, I have been unable to access Wikipedia. Whether I enter an … (read more)

My Firefox Browser has just updated itself automatically to 78.0.2 (I use it with MacOs 10.14.16). Since then, I have been unable to access Wikipedia. Whether I enter an url or I try a search through the search bar with the Wikipedia module the result is the same: nothing happens at all. If the url bar is empty it remains empty, if there was another url before it comes back instead of the wikipedia url I typed. The same thing is occurring on both my MacBook Air and my iMac which run under a previous version of MacOs.

Asked by Philippe Gindre 1 week ago

Last reply by Philippe Gindre 2 days ago

Tracking down a line or object height issue

The attached images say it all. I'm working with a week-old install of 78.0.2 on my MacBook Pro, and even when I restart with add-ons disabled I'm having this issue on el… (read more)

The attached images say it all. I'm working with a week-old install of 78.0.2 on my MacBook Pro, and even when I restart with add-ons disabled I'm having this issue on elements of just about webpage I visit, including the dropdown menu here.Why is Firefox doing this?

Asked by jamesaltemus 1 week ago

Last reply by jamesaltemus 5 days ago

back button not working with first anchor

I have a web page I created that has a list of clickable links at the top. These links go to named anchors down the page. This problem only exists in Firefox. I have trie… (read more)

I have a web page I created that has a list of clickable links at the top. These links go to named anchors down the page. This problem only exists in Firefox. I have tried it in Internet Explorer and Edge and it works properly in both. Clicking the links follows them properly. It's when I use the back button to go back to the top of the page, and only on the first link, that the problem occurs. The button becomes dimmed as though it went back, but it didn't. It stayed at the location of the first named anchor. This only happens with the first one, not the others on the page. The back button works properly on all of the others.

I even put the page on my website to see if being online made a difference (since it has only been local up to this point). The first time I clicked the first link and then the back button, it worked. Every time after that it doesn't work. Again, this only happens with Firefox, so I am thinking it must be a bug.

Any help to get around this, or do I have to just accept that Firefox will have this issue until it doesn't?

More info:

I added another anchor before the first one to see if that would make a difference. It didn't, and now both the new anchor and the old first anchor had the same problem. I tried renaming the anchor. No go. Then I added an image to the top of the page (below the links, but before the first anchor). Lo and behold the (now) second anchor behaves properly and the back button returns to the top of the page, but the new first anchor still has the problem. I am starting to think Firefox has some minimum distance down the page it has to travel before the back button responds appropriately.

Asked by Wayne 1 week ago

Last reply by Wayne 6 days ago

Once in a while when I start Firefox, my extension data, layout, and home page settings are wiped

It usually happens when I start firefox after restarting or signing into my Windows 10 device, fortunately nothing important is lost with this data, but it's annoying to … (read more)

It usually happens when I start firefox after restarting or signing into my Windows 10 device, fortunately nothing important is lost with this data, but it's annoying to have to deal with. is there any way to stop this from happening or anything I can do once it happens?

Asked by Yousuf 1 week ago

Last reply by Yousuf 3 days ago

Locked out of Firefox Account...

Hello, I have just had to reinstall WINDOWS 10 on my computer. In the process of doing this I forgot that I had 2-Step Verification switched on in the Firefox account (th… (read more)

Hello,

I have just had to reinstall WINDOWS 10 on my computer.

In the process of doing this I forgot that I had 2-Step Verification switched on in the Firefox account (that I'm now locked out of), so when I downloaded Firefox and installed it again, I then went to log into my account to sync the numerous add-ons and bookmarks I'd saved over years.

Anyway, long story short, I missed entering the 2-step code and now it seems that I'm locked out of that account? And, I have tried many ways to access the account, without success.

Now, I don't have any 10 digit recovery codes and (see the attached image) any time I attempt to get a confirmation link via email NOTHING turns up in my inbox.

In short, I have no idea what to do here or what my options are?

Is there anyone here who can save me a great deal of grief and help me get back into my original Firefox Sync account. I would be enormously grateful to anyone who can help me sort this out.

Kenneth Doyle

Asked by ieltstutor.adelaide 1 week ago

Last reply by ieltstutor.adelaide 6 days ago

Random tab crashes - consistently with Google Calendar but others as well

If you go to Google Calendar and right click on an empty space Firefox consistently crashes. I've tried Firefox Safe Mode - still crashes. I've tried a new profile wit… (read more)

If you go to Google Calendar and right click on an empty space Firefox consistently crashes.

  1. I've tried Firefox Safe Mode - still crashes.
  2. I've tried a new profile with the same installation - still crashes
  3. I've tried uninstalling and reinstalling Firefox but keeping the profile - still crashes.
  4. I've tried a new user account in Windows 10 and new profile - no crashes.
  5. I've tried ``sfc /scannow`` - integrity is good.

It's hard to get crash details but the last one I could get is - https://crash-stats.mozilla.org/report/index/6e2515a4-86cc-4bde-9d4e-06b060200716#tab-details

Does anyone have any idea before I start a new user account?

Asked by brisdaz 2 weeks ago

Last reply by brisdaz 4 days ago

History of the synchronized devices - Firefox Sync

Hello everyone, I had Firefox Sync. on an old computer and I removed this computer from the devices synchronized around early September 2018. Is there a way to know the e… (read more)

Hello everyone,

I had Firefox Sync. on an old computer and I removed this computer from the devices synchronized around early September 2018. Is there a way to know the exact date when I've removed this synchronization ? It would help me a lot to know that.

Also, is there a way to know from which device bookmarks/history/preferences have been added/modified. I'd like to show that all the bookmarks I've added to my account have been added from my current device.

Thanks a lot for your precious help, Best regards, Quentin

Asked by quent.mondot 2 months ago

Last reply by quent.mondot 5 days ago

On some website video streaming (webcamera) asks for Flash, yes or no but

if yes video is very bad quality as with other browsers as Chrome the video is displayed directly without Flash ... it is on Linux Mint Note that on the Demo USB Key Inst… (read more)

if yes video is very bad quality as with other browsers as Chrome the video is displayed directly without Flash ... it is on Linux Mint Note that on the Demo USB Key Installation of Mint 19.3 it works fine as if it was with Chrome The problem is the same even from safe mode and with other profiles and defaults profiles on even other account of my OS

Asked by lu.menard 3 weeks ago

Last reply by lu.menard 5 days ago

Lost all Bookmarks and Toolbar this morning

This morning I started Firefox (78) in Windows 10 Pro (10.0.18363) I got a red message saying that something was wrong with my Bookmarks and click here to fix Did that tw… (read more)

This morning I started Firefox (78) in Windows 10 Pro (10.0.18363) I got a red message saying that something was wrong with my Bookmarks and click here to fix Did that twice Tried to do a fix that removed and then reinstalled a couple of files (can't find the fix nor the files location) that didn't work although it did replace the files. Still no bookmarks I am logged into my Firefox and synch is on.

This, nor any of the other FAQ/Help have not worked https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks

I have no restore ability either: https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them

i have no idea what happened thanks for any/all help

Asked by dravafox 3 weeks ago

Last reply by dravafox 4 days ago

Firefox Crashes, Settings Change, and New Shortcuts Install on Desktop

I'm not certain who to turn to for support, but I'm starting here. I also can't tell if there is one sole cause of all of these issues or several, but please do your best… (read more)

I'm not certain who to turn to for support, but I'm starting here. I also can't tell if there is one sole cause of all of these issues or several, but please do your best to explain what's going on.

1-2 months ago, some strange things started happening with my computer repeatedly. Consistently, a command prompt would open unexpectedly, saying something about Chromium failing to update. I couldn't do anything with that program, so I just X'd it out, and maybe around a minute later Firefox would crash and restart. Once that happened, my Firefox home page would be set to Yahoo.com, and the default search engine would also be changed to Yahoo!. And on my desktop, shortcuts for Internet Explorer and Chromium would be added, and the shortcut for Chromium would be automatically pinned to my taskbar.

Windows Security would then notify me that it's blocked a threat, so I'd go to check it out and remove said threat. Every time, it;d say the blocked threat makes changes to browser settings without proper permission, and the blocked threat is called "sodecitot.exe", located in a filepath like c:\programdata\{5b729525-380e-6a38-89c28-8402d0dace36}\sodecitot.exe (just in case it's some obscure ID, I've swapped out those numbers and letters with random numbers and letters). Then Windows Security reports "Remediation incomplete" on the same threat, implying it attempted to restore itself. That letter and number folder name notably follows the same format as a bunch of folders which were last modified when I first turned on this computer on January 1, 2019.

I was getting a lot of such reports from Windows Security on very similar threats, having various different letters and numbers for their folder names, and I figured it was likely malware, so I made several full scans with MSERT, Malwarebytes, Windows Security, and Windows Defender Online Scan, all to no avail.

I don't even know why Internet Explorer is installed, but its files were last modified in February 2019, so I think it's just a shortcut that was added.

I'm not sure what Chromium is or why it's installed either. I tried to look it up to learn more about it but found nothing useful, and its executable looks like a blue version of Google Chrome's logo. Some parts of Chromium's installation were last modified in October 2019, but most of its files were modified just today.

Notably as well, when these problems started happening 1-2 months ago, there were two instances of all of my desktop shortcuts having weird visual issues, one being the little arrows on the shortcuts (which indicates it's a shortcut and not an actual file) being replaced with a X's, and a separate instance where the Audacity logo was over top every other shortcut for a few minutes.

With the same events happening today, a new error message opened, saying something about Windows Explorer attempting to load the C runtime library incorrectly (screenshot included).

I also considered turning to Mozilla, Google, and/or Microsoft support when this was originally happening, but then it suddenly stopped. I had a bunch of screenshots of some of the weirder things, but since nothing was happening for a while I deleted them. Now, 1-2 months later, it's starting right back up and I don't know why. I suspect it all links back to Chromium, but I'm not sure if I can just delete its files and call it quits, because I don't know if it's supposed to be there. It seems like something by Google, but I can't even confirm that.

So yeah. Any suggestions?


My computer has a Windows 10 operating system. Mozilla Firefox is installed and constantly open, used for entertainment. Google Chrome is installed and constantly open, used for work. Apparently, some part of Google Chrome's installation trips off Malwarebytes whenever I make a scan. Removing it causes Chrome to crash, and once I open it again that part is replaced. Usually, I just remove it so I don't miss any other threats, and then just restore my closed tabs. Audacity is installed and has a desktop shortcut. Internet Explorer is apparently installed, and there is no uninstall executable as far as I can tell. Whatever it is, Chromium seems to keep trying to install itself, with parts of it already existing on my computer.

Asked by jcclay1 1 week ago

Last reply by jcclay1 6 days ago

Firefox shuts itself down inappropriately

This is on Windows 10 Home Edition 64-bit Since latest update to version 79.0 (64-bit), Firefox is shutting itself down automatically whenever I click to close an active … (read more)

This is on Windows 10 Home Edition 64-bit Since latest update to version 79.0 (64-bit), Firefox is shutting itself down automatically whenever I click to close an active tab and there is only one extra tab open that is an empty “Private Browsing” tab. Before the latest update to version 79.0 (64-bit), Firefox did not shut itself down automatically. The blank “Private Browsing” tab would remain open and Firefox would keep running normally. Thanks for any help.

Asked by Robert12 3 days ago

Last reply by Robert12 2 days ago

Проблема с использованием мультимедии

ПОМОГИТЕ Произошла проблема с переключением мультимедии,. Решил перейти с браузера Chrome на Firefox, и столкнулся следующей проблемой: Я не могу переключать музыку и вид… (read more)

ПОМОГИТЕ Произошла проблема с переключением мультимедии,. Решил перейти с браузера Chrome на Firefox, и столкнулся следующей проблемой: Я не могу переключать музыку и видео с помощью горячих клавиш на клавиатуре, таких как F12,F11,F9, данные клавиши у меня использовались как макрос на наушниках и я в любой момент и в любом приложении, мог переключить музыку, которая играла в браузере через наушники, что было очень удобно ( также можно было и ставить на паузу видео). И вот сейчас я всё сделал и перенёс все данные, но найти решение данной проблемы не могу, тк это окошко с мультимедией просто не открывается и не работает

Asked by Самый лучший 1 day ago

Firefox v79.0 Copy and Paste doesnt work with Avast Web Sheild enabled.

COPY PASTE not working with Avast web sheild turned on and using the browser Firefox. My OS is Catalina. Currently 10.15.6 My Firefox is 79.0 My Avast is 14.5 with only t… (read more)

COPY PASTE not working with Avast web sheild turned on and using the browser Firefox.

My OS is Catalina. Currently 10.15.6 My Firefox is 79.0 My Avast is 14.5 with only the 3 most fundamental core shields (email. web. and file)

Copy and paste is broken within Firefox when you have the Avast Web Shield enabled. While its enabled, other browsers do not have the same issue. Copy and paste in Safari and Chrome works fine. If you turn off the web sheild in Avast you must close and re-open the Firefox Browser and the issue is gone.

The Firefox reset/refresh that i tried, based on another post, only really disables the web shield for a small time, when avast refreshes it puts it back. So its not fixing the issue, its temporarily disabling it.

Its rather aggravating. Anyone solved it? Im posting on both FF and Avast forums.

Asked by tim109 2 days ago

Last reply by tim109 22 hours ago

After update to v79.0 browser is freezing, unable to type, resource useage is high. Constant occurance every 30 seconds.

Please, I have read your articles, started in safe mode and this freezing continues. I am unable to type a complete sentence without freezing. This happens in Outlook em… (read more)

Please, I have read your articles, started in safe mode and this freezing continues. I am unable to type a complete sentence without freezing. This happens in Outlook email, or the search bar.

This does not happen in Word or other programs only in Firefox. This started after the latest update to version 79.0. I am a simple user and not a tech person. I’ve used Firefox as my browser for years. Perhaps this is a conflict with the new Microsoft update version 2004 home version. Maybe they want to force to change to Edge.

I have a print screen of the task manger showing usage. But not sure if that will help. Please help me, this is so frustrating. I’m tying this in Word to cut and paste into your box. I tried to upload two pdf's would not allow.

Asked by vvsigns 2 days ago

Last reply by vvsigns 1 day ago

Firefox won't Download files ?

Hi - I'm having an issue with Firefox, well its been ongoing for some weeks but just getting around to it.. My problem is that Firefow will not download files. I have tri… (read more)

Hi - I'm having an issue with Firefox, well its been ongoing for some weeks but just getting around to it..

My problem is that Firefow will not download files. I have tried the trouble shooting steps and its not a firewall issue because my other browsers will download - as a developer I have all the major browsers installed.

Also I changed the settings to have Firefox request the download folder for each downlod - but it doesn't. Anyway I am about to reinstall will post back then.

Maybe should have done that first.

C.

Asked by info2897 1 week ago

Last reply by info2897 5 days ago

Data Breach?

Over the past 48 hours there have been at least ten breaches of my account. At first I assumed it was a breach of PayPal when someone used it to purchase a $3000 laptop o… (read more)

Over the past 48 hours there have been at least ten breaches of my account. At first I assumed it was a breach of PayPal when someone used it to purchase a $3000 laptop on Newegg. I figured it couldn't be Firefox because Mozilla is pretty good with that sorta thing and because the only fraud was via my PayPal account. Well ... just over an hour ago someone attempted to purchase a $2200 laptop with my Amazon account using a completely different payment method, and I received several emails in both my Gmail and Protonmail regarding several accounts which I did not create. Firefox is the only browser I use, and I have passwords stored in it; I'll have to change all of them and remove them to a thumb drive. But Firefox appears to have a data breach ongoing right now. I can share screenshots if necessary but I will have to redact personal information and that will of course take time.

Asked by ancapbarbie 5 days ago

Last reply by ancapbarbie 5 days ago

Firefox mysteriously starts closing tabs in the background whenever I'm logged in to my other Mac user profile

Very strange behavior... when I switch from my primary user profile on my mac over to my work one (while leaving the primary one, and Firefox, open), my Firefox tabs star… (read more)

Very strange behavior... when I switch from my primary user profile on my mac over to my work one (while leaving the primary one, and Firefox, open), my Firefox tabs start closing in my primary profile in the background, one by one.

And it's directly correlated to amount of time spent in the work profile... if I switch over to the work profile, then switch back a few minutes later, all FF tabs are still there. But if I remain in the work profile for 20+ minutes then switch back, a few tabs will have closed. If I'm in the work profile for hours, when I switch back 10 or 15 tabs will have closed.

I know it's not an add-on issue, because I've tested it while in Safe Mode, and it still happens. I don't even know how to begin troubleshooting this. Anyone have any ideas?

Asked by Michael 2 weeks ago

Last reply by Michael 4 days ago

Opening links in any desktop app to open up in Nightly broken, what's going on?

Opening links in any desktop app to open up in Nightly is broken for me since a few months, I didn't really change anything on my side. The bug report so far has been ign… (read more)

Opening links in any desktop app to open up in Nightly is broken for me since a few months, I didn't really change anything on my side. The bug report so far has been ignored, and this is a pretty major breakage. Does anyone have an idea what I could check out on my system to get this fixed or provide info for the bug so that somebody actually looks at it? EDIT: Please note Nightly initially launches fine, SO THERE IS NO PROBLEM OPENING THE PROFILE. There is also no problem with a previous instance being stuck preventing the new one from launching - I don't want to launch a new instance, I want to open a link, and I can interact with the running instance just fine and it's definitely not stuck.

This is what I get 50% of the time I try to open a link:

"Close Firefox" "Firefox is already running, but is not responding. To use Firefox, you must first close the existing Firefox process, restart your device, or use a different profile."

(While firefox is perfectly happily running.)

xdg-open https://same-url-iclicked

works. So that makes it even weirder. My system is a boring Fedora 32 desktop, and I didn't change anything I could think of when this suddenly broke.

Here is my two months old ticket that so far went ignored: https://bugzilla.mozilla.org/show_bug.cgi?id=1645038

Asked by itsbrokenforsomereason 3 days ago

Last reply by itsbrokenforsomereason 3 days ago