Showing questions tagged: Show all questions
  • Archived

My Firefox 72.0.2 doesn't save history at all

No matter what I try based on internet searches, and on this forum, I can't get my browser to save any history. After I close the closer at end of day, it erases everythi… (read more)

No matter what I try based on internet searches, and on this forum, I can't get my browser to save any history. After I close the closer at end of day, it erases everything. I even created a new profile.... no good. Uninstalled and re-installed.... no good. Places integrity checker says the database is sane. I checked my system care software and disabled any privacy sweeps months ago. My older (a few years back) firefox used to save everything....

Asked by musicweb1 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

recovering my lost bookmarks

Hi, I need technical help on recovering my lost bookmarks. I have followed the suggested recovery methods and when I move today's backup "file ....json" (?) (as one sugg… (read more)

Hi,

I need technical help on recovering my lost bookmarks. I have followed the suggested recovery methods and when I move today's backup "file ....json" (?) (as one suggested) to the bookmarks menu, clicked on it to open, it does nothing. If I click on the saved file on my desktop it's a bunch of mumbo jumbo...like writing code. I even tried importing it and I get nothing. I deleted Mozilla Firefox and reinstalled it and still nothing.

I'm so lost on this....

Cananyone help?

Tkx-

Linda

Asked by lpostell1 1 year ago

Last reply by cor-el 1 year ago

  • Archived

I just got royally screwed over by Firefox v75

I no longer have any: passwords addons bookmarks history previously opened tabs user configuration Nothing. Everything was completely wiped out. And that's just what I kn… (read more)

I no longer have any:

passwords addons bookmarks history previously opened tabs user configuration

Nothing. Everything was completely wiped out. And that's just what I know about. Who knows what else is gone.

Does anyone know how I can retrieve this lost information.

Thank you.

Asked by letsdothis 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Missing ALL Firefox Data

I cannot seem to retrieve any of my Firefox data. My bookmarks, plugins, login and password data are just gone. Years of data are gone. There is no "old profile data" and… (read more)

I cannot seem to retrieve any of my Firefox data. My bookmarks, plugins, login and password data are just gone. Years of data are gone. There is no "old profile data" and oddly enough none of the profiles have anything in them anyways. I have tried everything suggested and NOTHING has worked. Most people have no clue about the files and folders and definitely shouldn't be moving stuff around as most of the threads have suggested. What is a key3 or 4 file? Why should I have to move it? Where does one move it to? None of the threads on this topic are helpful and there's no way to just ask a person who works here? Considering this seems to happen to a lot of people it should be made much easier to do. I can't even import my old logins from Safari. Is years of my data just gone? If Im signed into my Firefox account shouldn't it be there, or what is the point of having one? I need a very easy solution to this extremely frustrating issue.

Asked by AJ 11 months ago

Last reply by brisu 10 months ago

  • Archived

Cannot open Firefox because "Firefox Profile Missing or Unavailable." But I did find it in my Library. Using MacBook Pro, High Sierra

Suddenly! Cannot open Firefox because of the error message: "Firefox profile missing or unavailable." I found the profile in my Library. Looked for internet advertised "… (read more)

Suddenly! Cannot open Firefox because of the error message: "Firefox profile missing or unavailable."

I found the profile in my Library.

Looked for internet advertised "Firefox profile manager," but could not find it. Only one I could find was obsolete.

Thank you.

Asked by Rob 8 months ago

Last reply by cor-el 7 months ago

  • Archived

"Unable to process the backup file"

I deleted my entire partition firefox was installed on, and lost mybookmarks, passwords,... . i had this firefox account but nothing recovered by sign in but extensions. … (read more)

I deleted my entire partition firefox was installed on, and lost mybookmarks, passwords,... . i had this firefox account but nothing recovered by sign in but extensions. so i used some recovery app and found my last -deleted- firefox files and folders (/appdata/roaming/..../profile/...), but i cant introduce/change/swap these files to my new firefox. what should i do to recover my lost data?

Asked by keivanfar.mohsen 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox has deleted all history inexplicibly. Did not update, nor refresh.

My firefox default page suddenly got scrambled. Top sites got completely reset and my highlights were changed to seemingly random pages. I checked my history for the page… (read more)

My firefox default page suddenly got scrambled. Top sites got completely reset and my highlights were changed to seemingly random pages. I checked my history for the pages listed in highlights and they were pages I had visited on the 25th of January, which is not recent. They also seemed to not update when I visit new sites which it usually does. I then noticed the history does not have any entries newer than 25th of January. And going to new pages does not get registered in the history.

I restarted in troubleshooting mode and history started to register again, but now it has deleted everything in my history. Logged in accounts and passwords seem to be unaffected. Same for bookmarks.

What happened? How can I fix this? Can I regain my lost history?

I tried an idea I read where renamed places.sqlite to places.sqlite.old and places.sqlite.corrupt to places.sqlite.corrupt which restored the situation to the first situation, where the history is frozen at 25th of January and does not update.

Asked by dogmar45 8 months ago

Last reply by cor-el 8 months ago

  • Archived

Unable to process the backup file

Hello I have a problem when restoring the file from one computer to another, when I want to restore it it gives this error "Unable to process the backup file". I have bee… (read more)

Hello

I have a problem when restoring the file from one computer to another, when I want to restore it it gives this error "Unable to process the backup file". I have been looking for some program that allows me to unzip or remove the data or repair.

I have consulted many forums and videos and I cannot know if the failure is irreparable or is there any way to get the information I have consulted this page but it does not finish working https://www.jeffersonscher.com/ffu/bookbackreader.html

"File name: bookmarks-2020-07-24_1163_gm8tLHmdNSoVAHsxUPQZAg==.jsonlz4; Size: 137303; last modified 24/7/2020 9:46:12 (failed JSON parsing: SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data)"

Can anybody help me?

thanks,

Asked by sdiaz.anunzia 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox settings

Every couple of months I will start up my computer and find all my settings have changed and my Firefox add-ons are gone. I was not able to discern why but I made some c… (read more)

Every couple of months I will start up my computer and find all my settings have changed and my Firefox add-ons are gone. I was not able to discern why but I made some changes in the configuration and got the text size back to what I wanted. This time it happened none of those configurations changed but I still had changed text size. I refreshed Firefox and found my add-ons immediately were reinstalled even though they were shown to be working when I checked my browser settings. One of the add-ons was Yahoo Mail ad blocker. I have used Yahoo Mail for years. Recently they have tried to make changes in my mail display to where I am being forced to go ad-free and upgrade to a mail subscription. After this most recent challenge to my computer setting, I am beginning to think Yahoo is disabling the Yahoo Ad Mail Blocker to get me to go to their subscription. Either that or Microsoft is challenging me to use their browser. It is like their is a war going on to win the internet. I miss the old Internet. Is there anything that can be done so my settings don't get hijacked?

Asked by grmapeg 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

THE NEW FIREFOX UPDATES HAVE QUIT REMEMBERING MY LOGIN INFORMATION

The last Firefox updates have suddenly created havoc. None, absolutely none of the websites that I frequently visit will have my login information saved even though when… (read more)

The last Firefox updates have suddenly created havoc. None, absolutely none of the websites that I frequently visit will have my login information saved even though when I view logins in the settings mode, they are all listed there with the correct passwords. I am not technical and would sincerely appreciate a tutorial of some kind as to how to correct this egregious oversite on behalf of the Mozilla team.

Asked by c13563 7 months ago

Last reply by FredMcD 3 months ago

  • Archived

Lost Bookmarks

My PC (running Windows 10) crashed and when I restarted I'd lost all of my bookmarks plus I was prompted to create a new user profile. I'm running Firefox 89.0.1 I've tri… (read more)

My PC (running Windows 10) crashed and when I restarted I'd lost all of my bookmarks plus I was prompted to create a new user profile. I'm running Firefox 89.0.1 I've tried following the information to find and restore my bookmarks but when I try this all Firefox prompts me is to import from another browser platform (which I don't use). Any ideas?

Asked by gppoulton 7 months ago

Last reply by FredMcD 7 months ago

Firefox logins & passwords

Hey, All of the saved logins and passwords are gone while the bookmarks remain. I noticed that logins and passwords disappeared after the computer turned off unexpectedly… (read more)

Hey, All of the saved logins and passwords are gone while the bookmarks remain.

I noticed that logins and passwords disappeared after the computer turned off unexpectedly due to low battery and unstable power connection couple times in a few minute interval.

How do I get back logins and passwords?

Asked by hoops1 1 month ago

Last reply by FredMcD 1 month ago

  • Archived

firefox update wiped out all bookmarks and history!

how do I restore history and bookmark files? I have Linux mint 17.7.1 Rebecca. There was a message that there was three updates waiting (one of which was from Firefox).… (read more)

how do I restore history and bookmark files? I have Linux mint 17.7.1 Rebecca. There was a message that there was three updates waiting (one of which was from Firefox). I got the message all three downloaded successfully and I was "up to date". My normal boot up screen was now replaced with a firefox info screen. All bookmarks and history disappeared. I am not familiar with Linux so if there is a restore to prev fix I would be grateful for a step by step fix. This same thing happened on my windows 7 os when I got an update message but that was a simple fix of just restoring to previous day. The Firefox version that is the latest offending # 78.7.1

Thank you rocketguy333@hotmail.com

Asked by rocketguy333 8 months ago

Last reply by cor-el 8 months ago

  • Archived

Bookmarks and history gone

After today's update to the newest version of Firefox, my bookmarks and history are gone. I can't even ADD bookmarks! I looked for both through "Library," and nothing. … (read more)

After today's update to the newest version of Firefox, my bookmarks and history are gone. I can't even ADD bookmarks! I looked for both through "Library," and nothing. Please help. Thanks in advance.

Asked by gleep89 1 year ago

Last reply by Shashank Shekhar 1 year ago

  • Archived

Lost all extremely improtant data after forced Update - Please help

Hi, I was refraining myself to do any update of Firefox on Windows 10 PC for several months but yesterday I was so annoyed by pop up messages requesting me to update that… (read more)

Hi,

I was refraining myself to do any update of Firefox on Windows 10 PC for several months but yesterday I was so annoyed by pop up messages requesting me to update that I gave up and proceed with update... Then disaster happened: everything is lost. All my customized settings, all bookmarks that my life depend on, everything is lost. Please can someone help me survive...

I checked for FirefoxOLD folder if there is one (e.g. on Desktop) anywhere on hard drive of my PC but there isn't. All self done solutions I tried but failed produced around 15+ additional profiles because I had to delete ( * ) Profiles INI single file otherwise Firefox couldn't be opened due to error message. When I deleted INI, I was able to open firefox with LOST extremely important data. Every opening produced I believe 3 new profiles.


( * ) I still have them in Recycle bin.

I went to about:profiles and there are only two: the one being used (lost data) and one more. When I open "one more" profile in different browsers all my data is remaining to be gone.

Currently in total are 18 profiles in C:\Users\USERNAME\AppData\Roaming\Mozilla\Firefox\Profiles folder. At least 15 of them are from failed solution attempts. The thing that worries me the most is the single profile, out of other 3, that should had my data available. I used it as the only folder in "Profiles" folder. Then I used to run Firefox and data is missing even there. This particular profile that brought me the most of hopes is NOT available via about:configs and the thing that worried me the most inside the folder of particular profile that I guess should have the data is the fact that the folder is almost entirely empty. Only two files inside: search-metadata.json and times.json

Can someone please help me get my data back?

Please I had really important data but cannot recover it on my own :'-( oh my god...

Asked by Andrew 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Bookmarks where are they

Hello, My computer crashed and my windows profile is gone. I made new profile and now my firefox profile and bookmarks are missing Typed about:profiles but don't see anyt… (read more)

Hello,

My computer crashed and my windows profile is gone.

I made new profile and now my firefox profile and bookmarks are missing Typed about:profiles but don't see anything but the one I'm using now

-Erkki

Asked by emannikk 10 months ago

Last reply by FredMcD 9 months ago

  • Archived

missing profile

How do I get Firefox to recognize the profile that is in my Library on a Mac? I didn't touch it; did nothing to it, but when I tried to open Firefox it suddenly was missi… (read more)

How do I get Firefox to recognize the profile that is in my Library on a Mac? I didn't touch it; did nothing to it, but when I tried to open Firefox it suddenly was missing. And your Help system HAS WAY TOO MUCH INFORMATION IT SO AS TO BE NOTHING BUT CONFUSING. I AM NOT A CODE JOCK OR A WEB DEVELOPER OR SOMETHING. END RESULT: YOUR HELP SYSTEM IS USELESS!!!!!!!! I even tried deleting my current Firefox and downloading a fresh app. SAME THING! Please answer back with a REAL person, not some canned menu of HUNDREDS OF OPTIONS. Or, I will simply not touch anything from Mozilla again. Now that is SIMPLICITY!!!!

Asked by northphysicsgroup 10 months ago

Last reply by HawkEye 5 months ago

  • Archived

Need urgent help recovering bookmarks ($ tip for solution!)

Hi guys. I was clearing out unused software for space and I uninstalled the wrong firefox (I had two installed). I was using a 3rd party program called IObit uninstaller.… (read more)

Hi guys. I was clearing out unused software for space and I uninstalled the wrong firefox (I had two installed). I was using a 3rd party program called IObit uninstaller. Usually I know backups appear if uninstalled through the directory but this isn't the case with the 3rd party programs.

So after freaking out a little I looked for recovery programs and found one by the same developer, IObit undelete. I managed to find some json. files with settings, logins and some bookmark files too. However, when I try to restore the bookmarks file through the remaining firefox I'm told it is unable to process the file?

Does anybody please have any ideas what I can do to fix this? I'm pretty bummed out by this, i'll happily send a bit of cash your way if this can be restored again

Asked by Liam 1 year ago

Last reply by jscher2000 1 year ago