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  • Archived

My saved logins are gone from all of the devices, is there a way to recover them?

All of my saved logins are gone without a trace from all of my devices. I haven't added any new device and haven't changed sync settings recently, haven't even added any… (read more)

All of my saved logins are gone without a trace from all of my devices. I haven't added any new device and haven't changed sync settings recently, haven't even added any new plugins. They were all present a day or two ago and I noticed something was wrong when firefox stopped autofilling the login data. is there a way to check what's going on and what caused this? and also how to I get them back?

Asked by arsena 10 months ago

Last reply by FredMcD 7 months ago

  • Archived

Latest update removed logins, bookmarks. "old firefox" not present

As above. FF installed the update despite the checked option to NOT install automatically. NO "old firefox" folder was created-anywhere. No other profile is present tha… (read more)

As above. FF installed the update despite the checked option to NOT install automatically. NO "old firefox" folder was created-anywhere. No other profile is present that has the old data. My adult daughter's grad school laptop. Years of bookmarks, logins and I do not know what all ARE GONE!! I allowed FF to download but NOT INSTALL-since it was not my machine and I wanted to avert any disaster (I, in fact, looked at the options first, to make sure) NOW WHAT?? Is that is a bug?? Why was there no "old FF" created? Why did it install regardless of instructions to the contrary. Is there some other place to look? She does not seem to have any automatic backups for FF profiles.

Asked by patty_r 1 year ago

Last reply by jscher2000 8 months ago

  • Archived

Firefox was completely wiped off my system with no warning & unable to successfully re-install with history and preferences, now what?

I was browsing win Firefox when suddenly Firefox was wiped off my Windows PC. Now, in uploading new version my history and preferences cannot be restored. They are not i… (read more)

I was browsing win Firefox when suddenly Firefox was wiped off my Windows PC. Now, in uploading new version my history and preferences cannot be restored. They are not in an Old Firefox folder. I am furious. What caused this? What to I do?

Asked by Jan_in_Georgia 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox update to version 65.0.1 (from last night) erased my browser history

I updated Firefox last night right before bed, to version 65.0.1. I did not go to any websites after that. This morning, none of my browser history from before today, 2/1… (read more)

I updated Firefox last night right before bed, to version 65.0.1. I did not go to any websites after that. This morning, none of my browser history from before today, 2/14, exists any longer. I first noticed this when typing in a website I check daily, but I didn't have any autocomplete suggestions (normally I just type the first 2 letters and get a suggestion of the full site and I am able to just hit enter to go there). Just now, I checked my history folder to find a site I have not visited in the last few months, but with no history before yesterday, I am not sure how to proceed. I believe my bookmarks are intact (I do not typically use bookmarks, but there are a handful present, and I did not create them today, so I believe they are from before last night's update).

I do use an add-on to record my open tabs, and it someone does go back longer than this, so maybe I can find some of the sites I used to have. However, I could really use the history feature, I have some stuff last summer I would like consult ASAP. I can verify that I have not manually erased my history, at least not going back before something I viewed within a given hour (I don't go back and erase things from say, yesterday, last week, last month, last year, etc). Any thoughts?

Asked by EKenworthy 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

History doesn't appear after downgrading Firefox

For a really long time I've been using an older version of Firefox (47.0b9, to be precise) because I didn't like the following updates. A week ago I noticed some problems… (read more)

For a really long time I've been using an older version of Firefox (47.0b9, to be precise) because I didn't like the following updates. A week ago I noticed some problems with one website I was using and so thought that maybe it's because I was using outdated browser or something like that. To check this out I updated Firefox to newest (in that moment) version of it, but it wasn't the case, and because I didn't like the changes made to interface and other things I immediately downgraded it back to the version I was using earlier. But then I realized that all my browser history was gone.

I spent last week trying to undo or repair it, and so I found out that my browser history was still there, untouched, but for some reason older Firefox could not "see" it. After updating again to the newest version browser history was back and it showed again.

I tried many things, like System Restore or Firefox Sync, to somehow get the history back in the older version, but it just didn't work.

The thing is, while the history doesn't appear in version 47.0b9, the last session - tabs that I had opened - still showed, and when clicking on "History" button, before going into History window, there was a list of recently visited websites, and the last sites I visited before that whole situation were truly there, so I presume it has to have access to files that contain my browser history.

I am aware that there are supposedly some safety risks that come with using older version of Firefox, but I didn't experience any problems during my long usage of it so I don't see an issue.

I really need my browser history to work again in older version of Firefox, and not only because I don't like how newest version looks, but because of how search bar was changed (that is most crucial to me when it comes to this topic) and the fact that after upgrading the browser it started to work slower than before for some reason, which is quite jarring. Some other applications also started working slower, but it isn't as important as the browser.

I also tried slightly newer version of Firefox, but it seems that anything below 55 doesn't work. I think I've read somewhere that in version 55 any downgrade below started to not be supported anymore.

I'm sure there were some changes made to files that contain browser history and things related to it over the course of time. I think that "places.sqlite" file was actually five times bigger after updating to newest version, but I don't know why is that, I'm not really knowledgeable in that field.

But I wonder if there is anything I can do to make it work again in older version, specifically 47.0b9.

Thank you in advance for any help.

Asked by Aleye 1 year ago

Last reply by James 1 year ago

  • Archived

Somehow I have been logged out of Firefox sync, and have lost all my saved passwords! I can not remeber my password, and it wants to delete all my bookmarks!

I need to get back my save logins! And it says to reset my password I will lose everything!! How can this happen? I can not find anywhere were I can contact anyone! HELP!… (read more)

I need to get back my save logins! And it says to reset my password I will lose everything!! How can this happen? I can not find anywhere were I can contact anyone! HELP!!

Asked by jay-jay99 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox will not load

I've been using Firefox a long time. Never any problem until immediately after the last automatic update procedure today. Now the application will not load. Instead, I o… (read more)

I've been using Firefox a long time. Never any problem until immediately after the last automatic update procedure today. Now the application will not load. Instead, I only get an error message "Profile Missing..." (see attached screen shot) I tried downloading the latest version from Mozilla and re-installing. It did not resolve the issue. I still got the same error message.

Computer info: Apple Mac Pro 2009 running OS 10.11.6 El Capitan.

Asked by Keyless 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

saved usernames and passwords are missing

Just noticed everything is gone.....nothing shows. I'm using ver 63.0.3. Not sure if it is the result of a Firefox update. I last checked the passwords approx 7 days… (read more)

Just noticed everything is gone.....nothing shows. I'm using ver 63.0.3. Not sure if it is the result of a Firefox update. I last checked the passwords approx 7 days ago. I have an old firefox data file dated 2-18 on my desktop.

can I pull them out of old file?

Asked by nexialist 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

FIREFOX UPDATED AND NOW ALL MY SAVED PASSWORDS HAVE DISAPPEARED. I CANT GET IN FACEBOOK BECAUSE EVERY TIME I LOG OUT THEY SAY I HAVE THE WRONG PASSWORD SO I NEE

Firefox updated and lost all my saved passwords. I can not access my Facebook because Facebook is screwed up every time I log out of FB. and log back in Fb. tells me wron… (read more)

Firefox updated and lost all my saved passwords. I can not access my Facebook because Facebook is screwed up every time I log out of FB. and log back in Fb. tells me wrong password for 2 years it has been this way. I need my saved passwords because Firefox used to log me in Facebook every time i went there but after the update that is gone as well ????? I know nothing about computers and was lucky enough to only waste 2 hours trying to figure out how to do this ???? I have no freaking idea how I will ever get an answer to get help so I hope everyone enjoyed reading this amusing problem!!! Fuck computers and computer life I should have filed a law suit against Texas A&M for forcing me to use these demonic pieces of excrement!!!

Asked by kylejennings 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

HOW CAN I FIX my F.F Back to ''normal??

How do i get bookmarks back when update has deleted all of them,and how do i get f.f-homepage to work as my default startpage as before with search function Since the up… (read more)

How do i get bookmarks back when update has deleted all of them,and how do i get f.f-homepage to work as my default startpage as before with search function


Since the update(downdate) all my bookmarks has disappeared collected over years, and alot of them important 4 work,all add-ons has also disappeared, and the f.f homepage is now just a blank page without any search-box!! HOW DO I FIX THIS???

Asked by k13k13 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

How do I get my bookmarks back? They disappeared yesterday and I've followed all help topics in vain. I can't even install new ones.

My bookmarks have vanished. This problem began when I had iTunes and Firefox open. My iTunes songs were "skipping," which had never happened before. I closed Firefox and … (read more)

My bookmarks have vanished. This problem began when I had iTunes and Firefox open. My iTunes songs were "skipping," which had never happened before. I closed Firefox and iTunes, and I ran my Piriform CCleaner program to clear out temporary files, which I do regularly.

I ended up updating iTunes to make it work, but not before my bookmarks disappeared with the message on my browser: "The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem."

Worse, Firefox won't allow me to add new bookmarks.

I followed all topics in support and nothing has changed this problem. I've restarted and shut down the computer. I ran a full-system security scan. I even uninstalled and reinstalled Firefox.

Please help!

Asked by myjumpspace 2 years ago

Last reply by jscher2000 1 year ago

  • Archived

My back up restore isn't working after doing an update Mozilla requested

Mozilla asked me to restart and reset, and in doing so I've lost ALL my bookmarks! When I follow the instructions to restore from back up, nothing appears and I get an er… (read more)

Mozilla asked me to restart and reset, and in doing so I've lost ALL my bookmarks! When I follow the instructions to restore from back up, nothing appears and I get an error message. Please help!

Asked by aliciaatcalgaryfilm.com 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

why does the update start automatically when I reboot, and I lose ALL MY OPEN PAGES!!!!!!!!!!!

for pete's sake, twice now I have been doing research with numerous web pages open. When I have had to reboot due to some Mac issue, Firefox update kicks in automatically… (read more)

for pete's sake, twice now I have been doing research with numerous web pages open. When I have had to reboot due to some Mac issue, Firefox update kicks in automatically and I lose my immediate history

Please help

Asked by NivNeyand 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox updated and lost all my bookmarks and addons

Turned on Firefox after a week off and saw a blank browser - the menu, bookmarks and apps all gone. This isn't the first time Firefox has 'fixed' things and made them wor… (read more)

Turned on Firefox after a week off and saw a blank browser - the menu, bookmarks and apps all gone. This isn't the first time Firefox has 'fixed' things and made them worse! This time though I am totally fed up with it and gone over to Opera - which appears to work quickly and consistently. The benefits I had with Firefox have gradually been eroded by updates so now FF just isn't worth the trouble.

I have used FF since its early days but now it appears that the king is senile and no longer fit to rule - there are many 'princes' waiting to take its place.

Asked by Charlie_B 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

аккаунт в Firefox и пропавшие закладки,пароли,сайты!

Здравствуйте создал аккаунт в Mozilla Firefox очень давно.сохранял там пароли,сайты нужные для меня закладки все и всегда работало отлично,переустанавливал Windows,после … (read more)

Здравствуйте создал аккаунт в Mozilla Firefox очень давно.сохранял там пароли,сайты нужные для меня закладки все и всегда работало отлично,переустанавливал Windows,после чего скачивал Mozilla Firefox заходил в аккаунт Firefox и все закладки,пароли,сайты были всегда на своем месте.Сегодня переустановил Windows установил Mozilla Firefox,зашел в аккаунт Firefox и обнаружил что нет ни одной закладки которые я сохранял многие годы.ни одного пароля ни чего все исчезло и не понятно почему,хотя вчера вечером я еще пользовался и закладками и пароля. Параметры синхронизации: Выберите, что нужно синхронизировать на ваших устройствах при помощи Firefox. 1.Закладки, 2.Открытые вкладки, 3.Логины, 4.Историю, 5.Дополнения, 6.Настройки все эти параметры включены! да и опять не первый год пользуюсь Mozilla Firefox ,сколько раз уже за эти годы переустанавливал Windows и Mozilla Firefox всегда все работало отлично.мне именно эта функция и нравилась Mozilla Firefox что все сайты,пароли и закладки сохраняются на аккаунте и не нужно их постоянно искать и вводить. Как восстановить все те закладки,пароли и т.д. что было на аккаунте Mozilla Firefox!?

Asked by 69STALKER69 2 years ago

Last reply by Shadow110 2 years ago