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saved login missing

For a couple months now all my saved logins go missing daily, I'll save them & the next they'll be gone again, I already saw about the issue with AVG but I dont use A… (read more)

For a couple months now all my saved logins go missing daily, I'll save them & the next they'll be gone again, I already saw about the issue with AVG but I dont use AVG. Can anyone tell me how I can fix this, also is it possible I have a Trojan thats stealing my saved logins?

Asked by thierjung1 2 months ago

Last reply by cor-el 2 months ago

My Firefox 72.0.2 doesn't save history at all

No matter what I try based on internet searches, and on this forum, I can't get my browser to save any history. After I close the closer at end of day, it erases everythi… (read more)

No matter what I try based on internet searches, and on this forum, I can't get my browser to save any history. After I close the closer at end of day, it erases everything. I even created a new profile.... no good. Uninstalled and re-installed.... no good. Places integrity checker says the database is sane. I checked my system care software and disabled any privacy sweeps months ago. My older (a few years back) firefox used to save everything....

Asked by musicweb1 4 months ago

Last reply by jscher2000 3 months ago

Import didn't work

Hi, after I received the 'Firefox appears to be slow' message for a couple of times in a row I decided to use the 'clean install' option that it (the browser) offers. I w… (read more)

Hi,

after I received the 'Firefox appears to be slow' message for a couple of times in a row I decided to use the 'clean install' option that it (the browser) offers. I was under the impression that you could choose what to clean and what to keep, but apparently I was wrong. I now have a clean install and all, but everything is reset - back to default.

I do have the old files on my desktop and tried to import them like mentioned here: https://support.mozilla.org/en-US/questions/1212433 But it didn't work at all. And to be honest ... I don't remember all of my passwords, which is what I truly need from my old files.

Asked by b.funk09 4 months ago

Last reply by FredMcD 4 months ago

you made me change my password! Now I would very much like to have everything Back!

Your browser left my computer, I had to re-download it ...you would not accept my password....had to change it. Now everything is gone. they say it was connected to the p… (read more)

Your browser left my computer, I had to re-download it ...you would not accept my password....had to change it. Now everything is gone. they say it was connected to the password you would not accept. it should be connected to me in a way I don't have to loose everything..... As smart as you guys are you should have a way for me to recover my old password.

Asked by its me 4 months ago

Last reply by FredMcD 4 months ago

  • Archived

Firefox crashed and reopened completely different. No saved book marks. No saved passwords. How do I restore?

Did they COMPLETELY redo Firefox and not bother to warn us? "Alert! Save out your bookmarks" It looks totally different and I now have to log into a Firefox account?!? an… (read more)

Did they COMPLETELY redo Firefox and not bother to warn us? "Alert! Save out your bookmarks" It looks totally different and I now have to log into a Firefox account?!? and select a profile?!?

Asked by bradgeurin 6 months ago

Last reply by cor-el 6 months ago

  • Archived

saved logins disappeared

hello since last week, my saved logins have disappared. I tried with a win10 system recovery (there were 2 timestamps available): both didn't work, linked to a problem wi… (read more)

hello

since last week, my saved logins have disappared. I tried with a win10 system recovery (there were 2 timestamps available): both didn't work, linked to a problem with Firefox profile (but error message doesn't show up fully so hard to see what is wrong).

Via shadowexplorer, I was able to export the following files from previous system recovery backups: key3.db key4.db & logins.json .

If I copy these to a new (or existing profile), the logins.json file is renamed to logins.json.corrupt

I have seen that there was a similar problem with AVG-users, but I run Comodo internet security premium...

Any clues how to retrieve the logins??

thx in advance!

Asked by kenny.smet1 8 months ago

Last reply by cor-el 7 months ago

  • Archived

Latest update removed logins, bookmarks. "old firefox" not present

As above. FF installed the update despite the checked option to NOT install automatically. NO "old firefox" folder was created-anywhere. No other profile is present tha… (read more)

As above. FF installed the update despite the checked option to NOT install automatically. NO "old firefox" folder was created-anywhere. No other profile is present that has the old data. My adult daughter's grad school laptop. Years of bookmarks, logins and I do not know what all ARE GONE!! I allowed FF to download but NOT INSTALL-since it was not my machine and I wanted to avert any disaster (I, in fact, looked at the options first, to make sure) NOW WHAT?? Is that is a bug?? Why was there no "old FF" created? Why did it install regardless of instructions to the contrary. Is there some other place to look? She does not seem to have any automatic backups for FF profiles.

Asked by patty_r 1 year ago

Last reply by jscher2000 8 months ago

  • Archived

I have lost all my bookmarks and icons

Is there anyway I can recover them. You have to understand that I don't understand anything about code. I am 61 years old and you and google and MS are making it more and… (read more)

Is there anyway I can recover them.

You have to understand that I don't understand anything about code.

I am 61 years old and you and google and MS are making it more and more complicated in the name of BS safety

I have ESET Internet Security and addons that block popups and dangerous websites.

I suggest you offer a browser that is easier for me to understand.

My computer was destroyed when I installed the Windows 1903 update.

Then I accidentally deleted all my files ,and I didn't have a hard disk backup

Is it possible you can send me all my bookmarks from 12 months ago

Or give me instructions on how to recover without being too complicated

Please send the details to my gmail account xxxxxxxx@xxxxx.xxx

I only use xxxxxxxxx@xxxxx.xxx for Youtube

sincerely

Shaun Salter


(email addresses removed by moderator; please do not post personal data on a public forum - c)

Asked by yobbo6501 8 months ago

Last reply by FredMcD 8 months ago

  • Archived

Firefox Updated yesterday, again my logins and passwords are not there, how do I fix this? I

I also tried using Sync and still no logins & passwords. This has happened numerous times, last time it was AVG. I'm now using Dashlane and Chrome for any website t… (read more)

I also tried using Sync and still no logins & passwords. This has happened numerous times, last time it was AVG. I'm now using Dashlane and Chrome for any website that requires a login but this is getting tiring.

Asked by Gary 9 months ago

Last reply by FredMcD 9 months ago

  • Archived

How do I contact a Mozilla/Firefox employee about my problem? Synced tabs issue

I have an android phone running android 9 (Pie) and I had over 100 tabs on it open (mostly news articles and stuff). It is signed into my Firefox account. I realized that… (read more)

I have an android phone running android 9 (Pie) and I had over 100 tabs on it open (mostly news articles and stuff). It is signed into my Firefox account. I realized that's a lot of tabs and the past 2 days I've been actually sorting them and closing some of them. I realized I could do this on my desktop as well. Anyways my phone froze while I had Firefox open, and I realized my tabs on there were all missing... I decided not to panic yet because I could still get to them on my desktop. Turns out when I open the "synced tabs" pane on my desktop which is logged into the same firefox account.. none of the 100+ tabs are there anymore either. How do I actually contact someone that can revert my sync status or whatever to a previous state so I can get my tabs and stuff back that I had open? Firefox crashing on my phone SHOULD NOT EVER somehow close all of those tabs on BOTH the phone and the computer. I guess the crash of firefox somehow wiped them out, and then my desktop synced with that account, realized those tabs were "closed" and cleared the list there as well.

HELP??

Asked by Brad 9 months ago

Last reply by the-edmeister 9 months ago

  • Archived

Firefox signs out when I quit

Every time I close Firefox it completely re-sets, I get signed out, all of my extensions are gone, bookmarks and settings and everything all need to re-install and get si… (read more)

Every time I close Firefox it completely re-sets, I get signed out, all of my extensions are gone, bookmarks and settings and everything all need to re-install and get signed back into... it's really frustrating to have to sign on to tons of things to have it back to the way I want it set and never closing it or restarting it shouldn't be the only way to avoid this... PLEASE HELP! TYTYTYTY

Asked by Thommy Somos 9 months ago

Last reply by jscher2000 9 months ago

  • Archived

Firefox Sync just deleted all my settings, passwords, addons, tabs and history

I did a restart on my Windows workstation afterwards firefox "updated". When it was done it deleted everything all across my systems. I immediately check my password mana… (read more)

I did a restart on my Windows workstation afterwards firefox "updated". When it was done it deleted everything all across my systems. I immediately check my password manager on iOS even there everything is deleted.

[Profanity removed by moderator. Please read Forum rules and guidelines, thanks.]

Asked by Michael 11 months ago

Last reply by jscher2000 11 months ago

  • Archived

Firefox is refreshing on its own

My mother and I both use Firefox on different models of Toshiba laptops. Starting a few months ago Firefox began refreshing itself without either of us doing anything. It… (read more)

My mother and I both use Firefox on different models of Toshiba laptops. Starting a few months ago Firefox began refreshing itself without either of us doing anything. It's usually either right before or right after a FF update is available; downloading the update right away doesn't seem to matter (as in, updating doesn't fix anything; it still happens). My mom's FF refreshed itself today as the 67.0.3 update became available.

Every time this happens I have to go through and change all of our settings back to they way they were, and reconfigure all of our add-ons. It's really frustrating.

Asked by P_V. 11 months ago

Last reply by FredMcD 11 months ago

  • Archived

Can't clear or delete Firefox history

Hello, when I go to History -> All history -> Website page and try to delete or forget it, nothing works, all pages remain. I have 67.0.1 version, any tips how to f… (read more)

Hello, when I go to History -> All history -> Website page and try to delete or forget it, nothing works, all pages remain. I have 67.0.1 version, any tips how to fix this issue?

Asked by Vatnik 11 months ago

Last reply by cor-el 11 months ago

  • Archived

I down loamy bookmarks/history disapear & come back when I enter via login with username email sent wby FF How to fix?

I downloaded FF again because my Ff history was disappearing & maybe that interfered with my FF. I can only get my FF history & bookmarks back by logging in wit… (read more)

I downloaded FF again because my Ff history was disappearing & maybe that interfered with my FF. I can only get my FF history & bookmarks back by logging in with the link sent with am email telling me my user name but not instantly. I changed my password which may or may not be relevant. I have the latest Kaspersky & a 2 year old Dell XPS

Asked by jPendragon 12 months ago

Last reply by FredMcD 12 months ago