Firefox Community Forum

the crash report ID is dd1e4f07-c2e0-4372-be7f-e82820250128 this is odd, Laptop was running linux mint, i beleive 20. mate. i reinstalled to the latest 22 and then copied over my .mozilla folder since then FF has been crashing. so i opened it in troubleshoot mode and it still crashed. so i moved .mozilla over and let FF recreate it and its still crashing.

im not sure where to go from here.

here is the crash report. https://crash-stats.mozilla.org/report/index/dd1e4f07-c2e0-4372-be7f-e82820250128

On iGPU hardware, default dedicated VRAM is usually 0.5GB and the maximum is 2GB.

On my laptop Firefox only use 0.48GB(dedicated VRAM)/0.2GB(shared VRAM) when I set VRAM to auto(512MB) in BIOS.

The screenshot is when I set dedicated VRAM to 2GB in BIOS, and you can see the VRAM usage has increased to 1GB(dedicated)/0.5GB(shared).

It seems Firefox is restrict itself to dedicated VRAM and not fully utilize the vast amount of shared GPU memory. This makes sense on dGPU hardware but not on iGPU hardware. On iGPU hardware, the negligible amount of dedicated GPU memory exists only for compatibility to legacy programs, and Firefox should allocate all it's GPU memory from the shared GPU memory pool.

I open Firefox and Chrome with the exact same page:

https://en.wikipedia.org/

Chrome is using 296 MB while Firefox is using 590 MB.

What am I doing wrong?

I have noticed a weird scrolling bug in Firefox since either v138.0 or v138.0.1.

If you go to https://www.architecturaldesigns.com/ and select any floor plan, if you attempt to scroll down the page the page will not let you and snap back to the top.

I tried this in Firefox troubleshooting mode with all add-ons / themes disabled and encountered the same behavior. This is something that just started happening in the last version release or two.

This is present both on Windows as well as Mac versions of the Firefox browser.

Firefox has stopped working about 5 times in the last few days while browsing? sometimes on Youtube sometimes it just completely freezes and wont even close with task manager I had to force my pc to reboot yetserday because it wouldnt respond, my pc is rock solid stable while doing anything else including gaming and is 16 months old and have never crashed even once???

Hello!

I would be very grateful if you could help me figure it out, the browser suddenly stopped working, does not open any tabs, just a blank screen, does not open settings, some buttons simply do not respond at all. I cleaned the SScleaner yesterday, but I did not select anything special there, it was a basic regular cleaning that the program offers.

How do I fix this? reinstalling does not help, the browser still does not work

Subject: Assistance Required for Frequent Firefox Crashes on Ubuntu

Dear Developer Team,

I am facing persistent issues with Firefox crashing on my Ubuntu PC, and the problem has been ongoing for the past 40–50 days. Despite multiple attempts at troubleshooting—including uninstalling and reinstalling Firefox, clearing all caches, and other measures—the issue remains unresolved.

I’ve noticed that Firefox works for a few days after reinstallation, but then problems begin to surface, such as a half-screen display. Eventually, after restarting the PC, the browser starts crashing again.

Could you please investigate this matter urgently and provide a resolution? Additionally, I would appreciate it if you could clarify whether this might be related to a RAM issue or some other underlying cause.

Looking forward to your assistance.

Best regards, zimmi

On my main desktop computer whenever I try to open a Channel page on YouTube, Firefox will start to lag and either tell me it is slowing down Firefox and I need to stop the tab or just crash.

Sometimes after I refresh a random number of times, it will load the videos tab and then be fine on that channel. On other occasions it will never load the channel's Home page or Videos page and I have to close the tab because it won't load or change.

This only happens on my desktop computer. It it more likely to happen if the page has a home screen video.

Let me know what you think. Thanks

a black box appears over the search box when mouse is moved over the tab. Tried in safe and troubleshoot mode. Box still appears only in white I did find an answer previously but reinstalled firefox and the fix was lost. Problem resolved.

Thanks all for looking.

I have been using firefox for 3 to 4 years now and it's the best brower i have ever used but from a few months it have gotten too slow i am a student and need to create projects and research alot so i have to open around 20 tabs at a single time but before even after opening 30 tabs it would be fast as ever. I don't have any security extension or whatever i just have AdGuard AdBlocker extention, volume booster and grammerly and screenshot taker and hoxx vpn (it was before as well) but the firfox has become so slow now. (I have custom and max protection on) and additional windows protection too. and sometimes it just stop responding and also hangs up and closes own it own.

I had 128.7 esr installed and was getting crashes and upgraded to 128.8 esr and it was worse. Down graded to 128.0 esr and it seems to be working just fine so I will not be doing any further upgrades.

When Firefox ver. 143.0.4 (64bit) is opened, I see many tiny groups of black dots withing the whole of the desktop display of this Firefox. From these black dots I see coloured lines traveling across the desktop within the Firefox desktop display. As I move the mouse these coloured lined move, disappear, and move around. Can you offer any suggestions. I am using Ubuntu UALinux Gamepack 22.04, The version of Firefox is an upgrade provided by Firefox updates. I have tried to uninstall this version of Firefox, same effect occuring. I have manually deleted every referance to Firefox, as this worked in UALinux Gamepack 20.04. I have used sudo apt update, sudo apt upgrade, sudo apt --fix-broken install, and sudo dpkg --configure -a. None of these can fix this problem. I restarted my Firefox today with the same problem, and found in the Help dropdown menu, and found troubleshoot mode. When I opened in troubleshoot mode, all these problems are not there any more.

Can you offer any help ??????

P.S. I tryed to take a screenshot of this problem, but the screenshot doesn't show this problem ?

The GPU isn't working properly... I've attached screenshots of the browser I have installed. If needed, I can take any logs, etc. It's very frustrating - I have a fairly old processor and its GPU isn't working properly! If needed, I can create a thread on the forum and attach any information about my system. Sorry if I'm in the wrong place! Best regards, and thank you for the best browser in the world!

The image I uploaded is all I am getting. I even got on line one on one with my McAfee and they got on my computer. I need help guys. Is not just browse, I am also having issues accessing the website I know my account has been compromise. All I did different is add 2 adds on that were recommended by Mozilla and I removed them but it looks like the damage was already done.

Despite being listed as supported on: https://developer.mozilla.org/en-US/docs/Web/API/MediaDevices/enumerateDevices

enumerateDevices() still only returns input devices. Running navigator.mediaDevices.enumerateDevices().then(devices => console.log(devices)); in the Firefox console only shows input devices while on Chrome it shows output devices.

I use a website that supports playing from multiple output devices so when receiving a phone call, your desktop speakers and your headset can ring at the same time. This works in Chrome but it doesn't in Firefox.

For about the last month, if I click on a link in an email or on a website that should connect to another website, there's a long delay in reaching that second site. This did not happen before. The delays are intolerable and do not occur on Chrome, for example. I prefer to use Firefox, but I feel I have no choice but to use Chrome instead. Can my issue with Firefox be fixed? Thank you for considering this issue.