Firefox Support Forum

I had notes (keywords, etc.) attached to many of my bookmarks. The update that just ran today (Sept 7, 2018) has deleted them. The bookmarks are still there, but all my notes, keywords, etc. are gone.

How do I get that information back?

I have post this questions a week ago but there is no response of my questions. I re-post it and hope someone could help to resolve the problem. The firefox v.65 crash , usually after 3o mins, when I have the new brought photoshop elements 2019 program running in the background. After crashed I try to restore the tab. However, firefox crash again right after restart and restore the tab. If I keep trying to restore the tab. The firefox has no response and freeze. A error message come out " video driver failed to restart ....... Sometime the computer get into blue screen and die. i find that the problem also happen with Microsoft Edge browser too. I google the possible issue of the crash and get some information regarding the crash. It may be cause by the photoshop element face detection feature use too much memory to run the program or the program has memory leak problem that cause firefox crash.

I did check my computer RAM memory and PC window system files. they did not show any error. I refresh firefox and reinstall my video driver. However, it make no change of the crash situation. The firefox crash and Blue screen die issues only happen if I run my photoshop element and premier 2019 program at the same time. Adobe support said that it was not photoshop element program problem for the firefox crash.

I want to find out what is the root problem of the crash and how to fix it. I also want to know any known issue firefox crash assoicated with photoshop elements program.

5 Firefox crash Report ID Date Submitted bp-3bc9dd4d-ad04-43de-be4d-3f3270190310 09/03/2019, 6:42 p.m. View bp-387f17b9-0e9e-4d8e-a824-3a2b70190309 08/03/2019, 5:28 p.m. View bp-77e7b317-33cf-44b2-9a1d-868080190309 08/03/2019, 5:13 p.m. View bp-133e4f96-b678-49ce-bac7-b5d1c0190309 08/03/2019, 5:11 p.m. View bp-1435fdb6-debd-49cf-8616-c222e0190226 25/02/2019, 10:52 p.m.

please let me know if someone know the answers Thanks

Since the upgrade to Ver 62 was applied every time I launch Firefox, use it for any length of time then quit it successfully, the crash reporter appears. I have changed nothing else on the computer - as far as installation of software is concerned. I have not loaded or used anything browser related that I was not using before the new version of Firefox was loaded. I am getting fed up with this string of Crash Reporter windows appearing after every trip to the browser from my email client or anywhere else. If I knew how to turn it off, I would but then I would not be able to send a report if Firefox was to genuinely crash; something that rarely happens but is not unknown. My praiseworthy experience of Firefox over many years since previously using Netscape Navigator is being soured by this behaviour.

This has been going on for longer than I should have let it. For the record, I have tried going into Safe Mode but it didn't fix the issue. The crashes that I receive are random. I can be watching a video or I can just be reading something on a forum, regardless the browser crashes. I had a Java Applet plugin that was out of date so I also tried disabling that but I still had the crashes. Any help would be greatly appreciated, here are a couple of my crash reports.

https://crash-stats.mozilla.com/report/index/7b4126e5-6c3f-48b9-bf8f-de33d2160423

https://crash-stats.mozilla.com/report/index/7598566e-b8c8-4152-b58a-29ba52160423

when i open a new tab it stays there until i search for something then Firefox crashes. i am running windows 7xp. and running 32.0.2 version of Firefox here is a list of my last 10 crash reports bp-a370f65d-4e60-400e-a8b3-bab8a2141011 15 minutes ago bp-316a3f8f-0775-4b62-be57-bc0c02141011 15 minutes ago bp-72f4e73f-337c-4228-afb9-835cc2141011 19 minutes ago bp-fe79e622-9242-4f85-940f-16ca62141011 26 minutes ago bp-749dbfbc-ed09-4403-8941-c2fec2141011 26 minutes ago bp-f3ac0934-690a-484c-991a-d70972141010 1 day ago bp-5d5f05e4-d82d-4798-b273-3a6d52141010 1 day ago bp-5d7b93b4-95a3-4603-863c-bebac2141010 1 day ago bp-a8fd0ad5-7bef-46ce-86dc-532ee2141010 2 days ago bp-a56e2617-e1eb-4fdc-91ab-23be52141009 2 days ago and a list of my extensions Astromenda NT 11.0.2 false {424b0d11-e7fe-4a04-b7df-8f2c77f58aaf} Astromenda Search Addon 1.2 false {ad7ce998-a77b-4062-9ffb-1d0b7cb23183} BlockAndSurf 1.179 false {56791912-F4C2-417E-D654-2D99CBE99C83} CheckMeUp 1.179 false {CD3858A7-9F92-BD0F-0583-1E9D178F7598} Fast Start 4.3.0 false faststartff@gmail.com Microsoft .NET Framework Assistant 0.0.0 false {20a82645-c095-46ed-80e3-08825760534b} PriceFountain 1.0 false {b6a94784-0ffb-4121-88c6-435139067ee2} YouTube Enhancer Plus 3.3.2 false firefoxaddon@youtubeenhancer.com

I've been experiencing problems with the newest update of Firefox since it came out. My toolbars don't right. It crashed on me several times, and now I've discovered that after the crash, it went back to default mode and wiped out all my usernames/passwords.

I tried a system restore on my Windows Ultimate 7, but that didn't do anything. And by toolbars, I mean the Yahoo! Toolbar for firefox.

I have version 43.0.4 as of today.

I have had this plug-in container problem for several months causing the browser to hang especially when I have several tabs open and crash when I use task manager to fix; for example on 8.26.15, the error signature was 40.0.3.5716; samd mod name: mozglue.dll

and last April 13, 2015, it was called plug-in container 37.0.1.5570, mod name (different this time) called: mozalloc.dll

Below is a possible fix I found but I'm scared to try to use it involving opening file browser ( what is that) and find program files (I know that is in C file) and replace anything named firefox to .old (is that dot old). then it says Now run the full installer. If all goes well, remove the OLD folders when you are done. what is the full installer; you have to re-install Firefox.

What about going back to a prior version of Firefox; how do I easily do that?

I have constantly updated carefully every add-on to latest version appropriate for my computer which is old, using windows xp professional. I'm also afraid to use tune-up, that I would lose all the add-ons, extensions not allowing the browser to work properly.

I think that Firefox updates are an overreach for older computers with windows xp that can better function on an older version of Firefox. I need an expert to help me; perhaps tomorrow.

Possible fix below I found - I didn't work for this guy:

mozglue.dll = Firefox = Mozilla Foundation

Download Firefox Full Version For All languages And Systems {web link} Save the file. Then;

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.

• Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory.

Look for, and rename any Mozilla or Firefox folders by adding .old to them.

Now run the full installer. If all goes well, remove the OLD folders when you are done.

This started to happen two days ago. I'm using Firefox 36.0.1 on my brother's laptop, always using private browsing, and things seem to work fine for 5-10 minutes. After that, the browser won't load or refresh any website at all, it just shows the spinning wheel and/or a white page, with no error messages.

After trying to close and open process again, I receive a dialog saying that Firefox is running already. I can see the process running but I can't close it with task manager. Have to reboot and manually delete the parent.lock file on my profile folder.

Once I can open it, after 5 minutes, it happens again.

What I've tried: Deleted cache, cookies and history. Disabled extensions. Disabled Javascript. Went to normal browsing. Went Into safe mode. Made a new profile. Refreshed Firefox. Uninstalled and reinstalled.

Last seemed to work, installed Adblock and managed to recover my bookmarks. Worked for 1 hour, then it happened again.

Checked for my firewall, there was an exception already. Checked my antivirus, my brother's laptop uses Avast, disabled webshield. No need to check for proxys, don't use them. Everything was working fine till two days ago.

Posting from my desktop computer. My current browser has more plugins and extensions installed. This one works fine. So I'm putting my brother's specs.

Version: 36.0.1 Extensions: only Adblock Plus and Download Helper Plugins: Shockwave Flash and Java all up-to-date. OS: Win 8 64bit Sys Specs (don't know if this is relevant): Intel I7 3,5GHz 8GB RAM

Using Macbook Pro, OS 10.6.8. Yesterday after running a maintenance application I discovered that whenever I try to log in to my Google, including gmail, accounts Firefox crashes. I have the latest version of firefox and have even opened in safe mode. It still crashes. Everything else seems to work OK. I can open bookmarked pages and do google searches.

Mozilla Crash Reports Search

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Select Version: Report:

Super Search Firefox 44.0.2 Crash Report [@ SHA512_Compress ] Search Mozilla Support for Help ID: bp-b4d541f1-fbf0-4df4-bf6d-13feb2160221 Signature: SHA512_Compress

   Details
   Metadata
   Modules
   Raw Dump
   Extensions

Signature SHA512_Compress More Reports Search UUID b4d541f1-fbf0-4df4-bf6d-13feb2160221 Date Processed 2016-02-21T06:07:06.384087+00:00 Uptime 5 Last Crash 172506 seconds before submission Install Age 798676 since version was first installed. Install Time 2016-02-12 00:15:39 Product Firefox Version 44.0.2 Build ID 20160210153822 Release Channel release OS Windows NT OS Version 10.0.10586 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 60 stepping 3 | 4 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0xffffffffa4bff2c6 User Comments App Notes

AdapterVendorID: 0x10de, AdapterDeviceID: 0x13c2, AdapterSubsysID: 29743842, AdapterDriverVersion: 10.18.13.6191 DWrite? DWrite+ D2D1.1? D2D1.1+ D2D? D2D1.1V? D2D1.1V+ D2D+ D3D11 Layers? D3D11 Layers+

Processor Notes processor_ip-172-31-4-164_1322; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang EMCheckCompatibility

True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
Hyper-V RAW : 2 : 1 : 

Adapter Vendor ID

0x10de

Adapter Device ID

0x13c2

Total Virtual Memory

4294836224

Available Virtual Memory

3660476416

System Memory Use Percentage

17

Available Page File

46260576256

Available Physical Memory

21323792384

Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs

Crashing Thread (59) Frame Module Signature Source 0 freebl3.dll SHA512_Compress security/nss/lib/freebl/sha512.c 1 freebl3.dll SHA512_Update security/nss/lib/freebl/sha512.c 2 softokn3.dll NSC_DigestUpdate security/nss/lib/softoken/pkcs11c.c 3 nss3.dll PK11_DigestOp security/nss/lib/pk11wrap/pk11cxt.c 4 xul.dll mozilla::psm::CertIDHash security/certverifier/OCSPCache.cpp 5 xul.dll mozilla::psm::OCSPCache::Entry::Init(mozilla::pkix::CertID const&) security/certverifier/OCSPCache.cpp 6 xul.dll mozilla::psm::OCSPCache::Put(mozilla::pkix::CertID const&, mozilla::pkix::Result, mozilla::pkix::Time, mozilla::pkix::Time) security/certverifier/OCSPCache.cpp 7 xul.dll mozilla::psm::NSSCertDBTrustDomain::VerifyAndMaybeCacheEncodedOCSPResponse(mozilla::pkix::CertID const&, mozilla::pkix::Time, unsigned short, mozilla::pkix::Input, mozilla::psm::NSSCertDBTrustDomain::EncodedResponseSource, bool&) security/certverifier/NSSCertDBTrustDomain.cpp 8 @0x4a

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Not even an exaggeration. It's only 9 pm and I've already submitted over 80 crashes for today alone.

For Hardware Acceleration, I've tried to disable and enable and disable it again with no change. I tried to read around and turned on "Prevent accessibility services from accessing your browser" as well, hearing that some people have tried that with results. I do not have an actively scanning antivirus running, nor firewall. I had this issue before the upgrade to Quantum. I did a completely clean upgrade in hopes of fixing it, and I'm still having issues. Daily. It's been ongoing for several months at this point.

Here's some of the IDs of the last reports: 10 each. Unsubmitted reports:

Report ID Date Crashed b6625188-e622-45fe-b582-d780f2a81e7e 11/9/2018 9:01 PM dce783b7-c0e5-444f-81b8-5bb2f7ae37d9 11/9/2018 9:00 PM 532b7140-f5a0-4097-b2b5-5497491650b2 11/9/2018 8:45 PM 4c92c9b3-9222-4dee-a803-efadb219554c 11/9/2018 8:45 PM d1384f03-4431-45b4-afc8-319dd970c9e0 11/9/2018 8:45 PM b8ce633e-7c89-4bb3-bf34-10bb3c0e7e13 11/9/2018 8:45 PM ca4e1cdc-5883-4f7e-a350-783ba3235769 11/9/2018 8:45 PM f1f0aa76-d462-4c13-a648-49ec3de7d532 11/9/2018 8:45 PM e91459b3-7a13-476c-a99d-3b485c81cf22 11/9/2018 8:45 PM 15fd5607-0adc-4e82-92a5-93f03fa04c8f 11/9/2018 8:45 PM

Submitted reports: Submitted Crash Reports Report ID Date Submitted bp-fdd62174-372d-40e5-be7b-f01140181110 11/9/2018 8:58 PM bp-375c04fe-6db6-48d9-b8b3-b88870181109 11/9/2018 6:38 PM bp-3a5f6f15-80fe-445b-b7a2-742e90181109 11/9/2018 5:59 PM bp-6c26ab83-d418-475f-a783-75cff0181109 11/9/2018 1:00 PM bp-78d286ea-2f20-41b9-ad4b-4c13d0181109 11/9/2018 11:46 AM bp-175874e1-6592-41f1-a96a-194190181108 11/8/2018 1:16 PM bp-c792e875-4ab6-4a46-b7c0-aba780181108 11/8/2018 5:36 AM bp-92e47c41-b613-49ab-952b-23dc40181108 11/8/2018 4:02 AM bp-954db484-9a76-45ff-b705-5ac2b0181108 11/8/2018 3:34 AM bp-644ecdca-2ab3-4146-81e9-c8aef0181108 11/8/2018 3:15 AM

Firefox is crashing and i can't even get into the crash reports or any pages. I cannot open it in safe mode. I have not tried the refresh option as I am not sure what will happen. I have run a virus scan and there are no reports These are unsubmitted crash reports. I am not sure what app to use to open and read them. Thank you, Emmie

pending 3F4BF78F-6DFA-43E9-8832-55BC51910A11.dmp 47B8CA38-5B5F-43CD-AD9D-212912705BEA.dmp 47B8CA38-5B5F-43CD-AD9D-212912705BEA.extra 53BF2221-C43E-4B7E-8695-2703B0A83E98.dmp 65DA89DC-9189-4B19-9AA4-29AA750CC224.dmp 65DA89DC-9189-4B19-9AA4-29AA750CC224.extra 0327E3B4-029F-4A64-87E7-A657F1A9E1B3.dmp 7819FD38-5474-47A8-8B23-0D1D66A7BE1D.dmp B6EB60C1-A78B-4456-83C8-8B674F53219A.dmp B6EB60C1-A78B-4456-83C8-8B674F53219A.extra C521238C-6263-43BA-8C5E-0A365B7C0103.dmp C521238C-6263-43BA-8C5E-0A365B7C0103.extra D9EDA20E-8B5D-4A5A-AEC3-679BAB9B1AF2.dmp D9EDA20E-8B5D-4A5A-AEC3-679BAB9B1AF2.extra EAB65A10-DD47-41A8-951F-C7F2C0CD0164.dmp EF7090EE-AC41-4008-9DE4-D72F3BC99559.dmp EF7090EE-AC41-4008-9DE4-D72F3BC99559.extra F5F50D91-6A8A-47E9-B920-4EA1EA41E47B.dmp

Dear supporters,

please help! my firefox crashes down again and again, after 5 to 10 minutes of use. I tried all sorts of things: de- and reinstallation of firefox, windows updates, check of the virus scan (antivir professional), system restore point etc.)

Thats the last ID of the about:crashes report: bp-7ad437e9-b4b4-4ce5-a761-62b3d2141003

KIndly give me advice what to do.

Thank you

Arndt Jakob

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Hi all,

I'm on a Mac Mini running 10.9.5 and Firefox 34.0.5 (which is the latest for my system, as of this writing). I'd been running Firefox without issues for a long time, but a few days ago I started it up and found that trying to reach the following sites all result in an immediate crash: 1) GMail.com (looks like it crashes once it redirects to gmail.com/intl/en/mail/help/about.html) 2) https://www.facebook.com 3) wikipedia.org 4) https://www.mozilla.org/en-US/plugincheck/

I'm finding that each of these addresses will cause Google Chrome to revert to its "Aw Snap!" error message — but Safari will display all of them without any problem.

Here are some things I've tried to solve this: 1) zapped PRAM, reset SMC, ran Apple Hardware Test, repaired disk permissions; 2) COMPLETELY uninstalled Firefox and all associated files/preferences, then started over with a completely new profile; 3) completely uninstalled both Flash and Java, then reinstalled them (I do need Java, unfortunately); 4) ran Firefox in Safe Mode, which doesn't solve the problem; 5) did a whole bunch of things to ensure that all the fonts on my system are valid, and are where they need to be

The only thing that's worked so far is to restart my Mac in Safe Boot Mode, and that plus the fact that these sites crash Firefox and Chrome but not Safari are my only clues... I just don't know what to make of them.

Anyone have any ideas? Something all those sites have in common maybe?

updated firefox - uninstalled reinstalled updated flash - removed flash re installed Microsoft ONENOTE is also crashing with firefox rebooted my laptop to previous time - same issue

bp-c7dcefc8-08cb-40a8-b4df-7d34f2150408

Cant do any of this in firefox - it keeps crashing dont know what to submit because it doesn't work in windows explorer

HELP

Since today, Firefox crashes every time without fail if I open a new tab (either using keyboard shortcut or the new tab button). This more or less makes firefox unusable. I tried to reinstall but didnt work. I also attempted to disable all addons. I'm not sure if I have to uninstall a plugin?

Note: Opening an link from another page does not result in a crash.

Submitted Crash Reports: bp-a826bfb5-8411-410c-bab8-030eb2150409 10-Apr-15 12:39 AM bp-60161b52-3695-4ff3-b69a-a50812150409 10-Apr-15 12:26 AM bp-4d25c083-ad31-4f28-b863-6865c2150409 10-Apr-15 12:26 AM bp-49d482c0-bcd6-4baa-8e11-892132150409 10-Apr-15 12:20 AM bp-acc35158-f66e-4b94-9314-ca61b2150409 10-Apr-15 12:07 AM bp-a87bed29-55fc-4a80-a94b-315de2150409 10-Apr-15 12:05 AM

Windows Xp 32 bit, Avast security. Ever since your last (2) updates my page will crash anywhere, e mail, Facebook, etc. Most importantly, I constantly have my entire page disappear & the Error Plug In container .exe crashed. Before those (2) updates I NEVER had either problem. I have used Safe mode. Uninstalled, reinstalled Flash. reset Firefox, Uninstalled & reinstalled Firefox. Do you have any more suggestions? I would like to go back before those (2) updates. I don't remember what "Number" that was. Is that possible? This is driving me crazy!!!!!

Computer: iMac OS: Sierra Problem: Firefox hangs on start. Safe mode or clean install did not help. The Refresh option helps but only for one time start. On a new start of Firefox same problem persists.

I am running FF 34 on Windows 8.1 64-bit, AMD driver 14.12 (current as of today), current anti-virus (Nod32), and all plug-ins are updated. I have EMET running as well.

After looking at the 5 most recent crashes, they all have a cause of EXCEPTION_ACCESS_VIOLATION_READ with a memory address of 0x5a5a5a62. Here are the crash IDs:

bp-e5d1468e-4b47-43b5-8d03-50d5e2141229 bp-96961de6-a249-4cda-b228-95ca22141229 bp-ec8ff70e-d6b5-4b67-b852-fd4d32141228 bp-a3a2644d-c7fa-4c89-bf82-0a5012141228 bp-46003f2a-2006-48ea-b030-f59ba2141228

Is anyone able to help? Thanks in advance :)