Firefox Support Forum

I am facing this prob for the last few days...It says firefox encountered a prob and needs to close down....After a lot of findings I came to know that it was due to Adobe Flash Player ...when this plug-in is enabled and i visit video sites firefox crashes, but if I disable this plug-in firefox doesnt crash.....Please Help... I dont want to switch to other Browsers..:(

Crash ID(s)

bp-6f897343-1928-48f8-9b12-40ff62100613

firefox hangs after last updates regularly, after closing down with task manger the msg "plugin container for firefox stopped working" appears. other problem after last update occurs when i open firefox - nearly always it shows the msg "Well, this is embarrassing. Firefox is having trouble recovering your windows and tabs. This is usually caused by a recently opened web page." No matter if I open firefox completely new or if I do it after closing down via task manager. (virus scan is running on a daily and detailed on a weekly basis)

Since I updated to Firefox 5, my computer freezes all the time. Can I get Firefox 4 again? Everywhere I see a download for 4 it is actually 5. Also if I can't have my Google tool bar, I don't want Firefox at all.

It seems that since the automatic update from Firefox 14.0.1 to Firefox 15.0, the browser works normally when viewing pages containing Adobe Flash elements, but crashes when I close the Firefox window. Apparently the browser exits normally but one or two seconds later, Windows reports that Firefox has stopped working and the crash details indicate there was a problem with xul.dll.

This happens randomly, not systematically. But in all cases, it was after some Flash content was loaded. It never happened with Firefox 14 nor any previous versions, and Flash 11.4 was installed before the automatic Firefox update.

Using Firefox 15.0, Flash 11.4.402.265 on Windows 7 SP1 64 bits.

Why can't firefox.exe be killed in Windows? I'm getting daily crashes in FF5, and jusding by thousands of posts so are others. I could live with these IF Windows allowed me to End Process, but it does not. I've even tried to end firefox.exe at the command line against the PID, but despite saying it had been teminated it has not. Having to close all my work and reboot Windows every time FF decides to longer work is VERY frustrating!!

Firefox 14 crashes when home page is set to google.com I have always had google.com as the home pages. everything was ok till this morning. as soon as i start the fire fox with Google as home page it crashes. On my other computer it has no problems at all. I can change the default settings to what I have always used but as soon as I change the home page it crashes and forces me to change all my settings to the default before I can use it again. i dont get any crash ID either.

Im not sure why it happened but all of the sudden i cant open firefox all i get is a crash report. I have completely uninstalled it profiles and all and it still wont open. Any help would be appreciated thanx.

Whenever I try to open Firefox, it crashes and won't open. Keep getting the crash reporter. I uninstalled and reinstalled twice but it didn't help. Followed instructions on your site for disabling add-ons and turning off hardware accerlation. Firefox doesn't crash in Safe Mode. I'm using the latest version of Firefox with Windows XP. Thanks

When accessing option: "Personal Banking" at "www.onlinesbi.com" Firefox 3.6.8 crashes. ERROR CONSOLE displays "www.onlinesbi.com : server does not support RFC 5746, see CVE-2009-3555". OS: Windows Vista Home Premium SP-2.

I have Windows Vista w/service pack 2/Windows Media Player 11/Adobe Flash Player PlugIn etc all updated. When trying to play Roadrunner video my Internet connection freezes up: also when browsing safe web sites etc. Also, cannot play Roadrunner Radio in Firefox, only works on Internet Explorer. Time Warner Cable cannot solve this issue. Please tell me what I can do. i really prefer Mozilla Firefos for my Roadrunner service overall, but need to work out these issues.

Script quits working - this is when multiple tabs are open and I go to close one. First, I have to click to close the tab multiple times before it closes, then a 'new tab' opens on it's own. The script error reads Script: chrome://browser/content/tabbrowser.xml:1644 I have to then close the window, reopen it, and then all previous tabs open, and yet another 'new tab' opens. None of my tabs are closing with one click, all need two or more before they close. I love Firefox and have used for years, this really must be fixed.

Just recently---about a week,I'm experiencing extreme slowness, and crashes. Also, it seems the computer---an old one, just keeps running or looking for something, even though it seems I'm at the website and it doesn't need to do this? This used to not be a problem, but now it is. From a novices point of view, It just seems the computer wants to keep computing when it probably doesn't need to? I keep getting the two messages: Firefox not responding---associated with the little hour glass, and unresponsive script. These are the message's I get when things get slow and "unresponsive". Hope someone can help. I do try to keep up with the computer maintenance; hard disk, and defragging. But, that makes no difference. I have noticed though recently, that when I do clear space on my hard disk, I keep showing a lot of space can be cleared compared to normal? Thank you.

I have had enough of Firefox crashing. I do not mind having a slightly slower browser, I do mind it crashing.

I would like to know a SIMPLE way to stop automatic updates. I am actually using a Dutch version of Firefox, which in their attempt to make things easier for us has a different layout :-(

I am now extremely unhappy with Firefox. Since the upgrade before last it has done nothing but crash. If it is not possible this time to switch out the automatic updates - so that I can update to the previous version that (hopefully) no longer crashes, then I shall simply move to Chrome. Sorry.

• Tried many, many times in the last months to update from 9.0.1 to 10.0.0/10.0.1 etcetera, also after deleting the old version before installing the newest. Crashed continuously even in safe mode.
• Went back to 9.0.1 without problems.
• Today tried again several times to update, to 11.0. Same endless story ......
• Program makes NO crash reports; not even a directory Submitted; only a few very old ones in Pending - deleted these via Explorer (not possible in about:crashes).
• Restarting with the same crashes [although now 3 Tabs on Mozilla open, still stable!].

These crashes have made me loose very much time.

System: 10 year old Intel Pentium IV 1,8 GHz, 1 GB, more than enough disk space on Win XP SP3 updated until now, scanned with Avast! Virus Free version 7.0 with latest definitions.

Your help is much appreciated: I do NOT want to be exposed to any safety riscs with an old version, or switch to MS IE or Google Chrome.

[5 Tabs open now, still stable (in safe mode); probably will change superfast after sending this report and restarting ....]

Firefox crashes (does not open at all) since I updated to version 3.6.4. Not even when I re-downloaded it several times. Now, even the old version doesn't start. I have a Mac OS X version 10.6.4. It doesn't show that pop up window that explains why it crashed. It just stops and quits.

User Agent

Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_4; en-us) AppleWebKit/533.16 (KHTML, like Gecko) Version/5.0 Safari/533.16

In what seems like a relentless update/upgrade competition with the "other" browsers, Firefox 11 is NOW not playing nice with Shockwave Flash, or is it vice-versa. This didn't start happening until I "upgraded" to Firefox 11.0

YES, I've updated ALL the plugins (Who invented this plug-in hassle, anyway?), as is ABSOLUTELY required whenever Firefox goes through one of its myriad of updates/upgrades. I've uninstalled/reinstalled Flash, and my WinXP Pro is up-to-date. I haven't experienced this torrential headache with IE 8.0, OR before F-11.

Is there a Firefox 11.0.0.1.2.3.4 patch in-the-works, or do I have to consider one of the "others"? HELP ME!

I've recently been lucky to get my hands on Windows 8 from my college (full Windows 8 Professional, not the 90 day trail.) and installed Firefox. Boy was it a mess, I know Windows 8 has yet to be released officially to the public but Firefox will crash and hang and just be all around terrible to use. I've tried Google Chrome and have had none of these problems with it, same as IE (I know IE sucks but just adding it to my trail list). I know flash is integrated into both of those browsers but could that be the problem that Firefox is having when it comes to Windows 8? Anyways my main reason for posting this is to let those who work with Firefox that there is a compatibility problem with it right now.

I upgraded to 3.6.4 and it kept crashing so I reverted to 3.6.3. It was fine for a day or two and then also started crashing, sometimes on opening, sometimes on whatever page I navigated to first. Now I upgraded to 3.6.6 -- same problem. The crash reports are going to Apple,not to Mozilla, so I don't have a crash ID. I'd love to report it to Mozilla but don't know how. The Apple report refers to a kern protection failure.

Crash ID(s)

not available