Firefox Community Forum

When I try to log on to a particular web page using my password, I get an error page. When I do so using the Private browse function it works. Following is the error I get: {

 "callId": "019a1701de257ed0a722da6257f2896e",
 "errorCode": 403005,
 "errorDetails": "Unauthorized user",
 "errorMessage": "Unauthorized user",
 "apiVersion": 2,
 "statusCode": 403,
 "statusReason": "Forbidden",
 "time": "2025-10-24T16:16:29.758Z"

}

Does anyone have any great ideas??

Well at least I think it did. Facebook has an issue with scrolling through the feed in my group. I don't know whether there's also a problem on the home feed and also one's timeline. The further one goes back, the more sluggish it becomes and it takes longer to display posts. I'm not sure whether this is a browser issue as I haven't tested on other browsers, or a problem with Facebook pulling stuff out of the drawers in its archives. Maybe it's a memory issue due to all posts needing to be loaded in memory so it's possible to go back up through the feed to the newest one. Anyway, it gets to the stage after going back through hundreds of posts over 6 months, FB stalls. So I tried clearing my history (I have this set to not clear cookies). I then closed FB and Firefox. When I started Firefox again, I had to agree to cookies and sign into all my social media accounts, Google accounts and also agree to cookies on sites I visit regularly. So obviously a glitch in the browser, causing many, if not all cookies to be deleted.

I have FireFox set up to reset every time I start a new session which causes DuckDuckGo's AI search to reset every time. Does anyone know how I can set it so it doesn't do that? It's annoying always having to disable to every time I open a new session.

I keep getting a message when loggin into my gmail account to enable cookies. I'm using firefox so I assume that's where it want cookies enabled but I don't find a setting for it

I have the current version of Firefox browser. Every time I clear the browsing history, I am being logged out of my Google and Microsoft accounts, which is forcing me to go through the tedious 2-step verification process to log back in. This was not occuring before. Please fix this annoying and time consuming bug!

good morning,

I am having problems using a third-party website, playing chess, and one of the functions on their website is not available to me because I keep getting an error message. they have a forum on which I am discussing this issue with one of their Mod's, and he seems to be under the impression it has something to do with my Browser (Firefox 115.32.0esr) storing site data, and that the file in which this is stored has become corrupted in some way. I have no idea how he arrived at this conclusion but that is what he said.

I assured him that, "in Firefox, under <Privacy and Security>, in <Cookies and Site Data>, there is an option marked: "Delete cookies and site data when Firefox is closed." this has a tick box next to it and on my computer this has been selected for about the last five or six years. the browser does not retain site data or cookies and deletes them each time it closes. when I follow the instructions you linked to, and click <Manage Data>, there is no data to manage. it does not exist."

however, he replied to this that: "I don’t think that setting deletes Local Storage, though I’m not 100% certain."

one observation I make is that when I open the <Cookies and Site Data> <Manage Data> dialogue, the websites I have visited in the current session are listed. this data therefore does exist, and there must therefore be a file, even if only temporarily, containing this data. my question is about what exactly happens to this file when I close the session.

1) is the file emptied of data, but still exists as a file.

or

2) is the file physically deleted so that it no longer exists.

if, after the session, I reopen the browser and select the <Clear Data> dialogue and click <Clear> does this simply empty the file or does it physically delete the file. if the file still exists, is there any way to ensure that it is physically deleted in order to confirm that it is not corrupted in some way?

thank you.

Trying to add my yahoo email account to Gmail. Keep getting message Must enable cookies on browser for yahoo account.

Have tried Firefox process shown in past posts. Keep getting redirected to same page on how to enable cookies.

Screenshots shown on earlier posts by “Jon…” not legible.

Thanks for your help!!

The image I uploaded is all I am getting. I even got on line one on one with my McAfee and they got on my computer. I need help guys. Is not just browse, I am also having issues accessing the website I know my account has been compromise. All I did different is add 2 adds on that were recommended by Mozilla and I removed them but it looks like the damage was already done.

When I put my laptop to sleep, websites I am logged into are often logged out when I return. Note that I don't close Firefox. The tabs generally reopen but require login again. Windows 11, Firefox 137.0.1

For example, I put my laptop to sleep for lunch. When I returned, tabs were there, but I was logged out of gmail, Discord, and a website I was logged into.

This seems to happen more frequently recently, but not every time, as far as I know. But this is a relatively new problem, possibly related to a new laptop. Occasionally I get a message that there is trouble restoring my session.

Hello. I've got a simple suggestion.

When we go to "manage data" in settings. We can only remove a particular cookie, or all cookies from websites. I would love for there to be a block feature there.

The only way to do so now is by going to "manage exceptions" and typing out the URL manually. I'm finding certain URLs becoming more and more tedious to type out. I feel this would really help. Perhaps they could merge "manage data" and "manage exceptions" together and just put all the features in one place.

We've got all kinds of great extensions that can cut down on the annoying cookies and pop ups but I still feel this would be helpful.

Good day,my firefox has been acting weird for the last weeks.Everyday I have to re-login to all the sites I have been to,as if it doesn't save.E.g my email,I might login today,but tomorrow i have to re-login.Or youtube,today i login,tomorrow i have to re-login,confirming that I'm the one by going on the phone and pressing the correct verification number.Please,would you like to help me with this,so that i no longer need a phone and so that i no longer have to re-login the whole time.Some sites i had yesterday aren't even here now.

Kind regards.

A credit union has changed everything they had to login and use their website. I have to call every time I want to pay a bill ,so they can turn something on, or off, showing I am using a computer I have used in the past. It is their security. I was told that, in order for them to recognize my computer I have to turn off, uncheck the box saying to clear my history when I close my browser. I can no longer clear my history or cache if I want to use my bank. There has to be somewhere, to place them in the privacy and security setting so this does not delete what has to be kept in order to have my PC recognized by the worst IT department at any bank, so I don't have make transactions, only during bank hours, and wait 30 minutes on the phone to get this turned off. What instructions can you send me to stop JUST that credit union from being cleared on my History and Cache?

I received this answer from yesterday. Hello, Thank you for contacting Mozilla support! You've reached the Mozilla Support team, where we primarily assist with restoring access to Mozilla accounts and subscription services like Mozilla VPN, Relay, Monitor, and others. Your question appears to be related to another product, such as Firefox. To get community support, you'll need to continue signing into the forum by clicking the blue "continue" button. This will allow you to log in and submit your question to the correct forum. To resubmit your question, please go here: https://support.mozilla.org/en-US/questions/new/firefox. From there, click the blue "sign in/sign up" button to enter your Mozilla account information, and you’ll be able to ask your question.