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  • Archived

There seems to be a bug, Firefox keeps resetting itself. I downloaded the new version that's when it started. I reinstalled older version and its still happenin

There seems to be a bug, Firefox keeps resetting itself. I downloaded the new version that's when it started. Every day or two it kicks me out of all my accounts, uninsta… (read more)

There seems to be a bug, Firefox keeps resetting itself. I downloaded the new version that's when it started. Every day or two it kicks me out of all my accounts, uninstalls the add-ons and deletes all my history/cache/everything. So I reinstalled an older version and its still happening. I've been using Firefox for years and always loved it, never had any issues. Haven't changed any settings on my end that would affect this.

Asked by jenisabelfriend 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

firefox restarts comp while watching twitch streams with hardware acceleration on

only with firefox while watching twitch streams will restart my comp. no other streaming site does it, no other browser...ive tried a lot of different drivers. ive uninst… (read more)

only with firefox while watching twitch streams will restart my comp. no other streaming site does it, no other browser...ive tried a lot of different drivers. ive uninstalled the windows update thats known to be bugged. also while the twitch stream is playing im watching the gpu jump up to 100%. its not overheating floating at 50c. ive diagnosed everything i can think of but it all comes down to firefox and twitch this is the weirdest problem i have seen no bluescreen, no warning and nothing in event viewer....it can happen in 5 min or 2 hours..but it will restart the computer

Asked by circeseye1 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox обновился в фоновом режиме и требует перезапуска. Хотя в настройках выбрано "Проверять наличие обновлений, но позволять вам решать, устанавливать ли их"

Браузер обновился сам, без предупреждения, проигнорировав мои настройки, и не позволяет продолжить работу без перезапуска. О найденном обновлении он сообщил относительно… (read more)

Браузер обновился сам, без предупреждения, проигнорировав мои настройки, и не позволяет продолжить работу без перезапуска. О найденном обновлении он сообщил относительно давно. Я его игнорировал, кажется, больше недели, потому что не хотел перезагружать несколько сотен вкладок. Компьютер всё это время был включен, а браузер оставался открыт. Вопроса, собственно, три: 1. Это баг или фича? 2. Если это фича, то как её отключить, чтобы такое не повторилось в будущем? 3. Можно ли что-то сделать сейчас, чтобы продолжить работу, не перезапуская браузер?

ОС - Linux mint. Firefox установлен НЕ из репозитория, а как отдельный deb пакет, скачанный с официального сайта Мозиллы. Версия 68.0.2 (64-битный).

Asked by Cryvage 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox frequently stutters, lags, and results in severe input delay

This has only been happening for about a week or so, but it seems to be getting gradually worse and worse to the point where I'm considering just using another browser. B… (read more)

This has only been happening for about a week or so, but it seems to be getting gradually worse and worse to the point where I'm considering just using another browser. Basically what is happening is that whenever I'm using Firefox, it will very frequently stutter/lag. And by "frequently" I mean once every 2-4 seconds. This stutter hangs for about another 1-2 seconds before any inputs I attempted will suddenly and quickly catch up.

For instance, if I'm typing (like I'm doing with this description) it will regularly hang as I type for about a second or two. I can still type while it is hanging, but nothing will appear on the screen until it finishes its stutter, then it will suddenly just display everything that I typed.


-Important note: When I say "hangs" I don't mean in the tradition sense where the browser goes unresponsive. The browser does not freeze. In the case of me typing in a text box, the cursor still blinks as if it is waiting for input. If I'm watching a video, the video will continue to play, etc. What is "hanging" is literally my ability to input anything.

Another example: Scrolling. I'll attempt to scroll, then it will hang for a moment, then quickly jump to the location it 'should' have scrolled to.

This goes for literally any input. And Like I said before, it seems to be getting worse and worse gradually over time. It started as a negligible little hiccup that happened randomly. Then it got more frequent and more pronounced. Now I can't even type a full word without it lagging out. Just earlier I was watching a youtube video and tried to click my mouse to pause the video... but the video didn't pause for a full 3 seconds until after I clicked my mouse.

Things I have done so far:

  • I made sure I was using the most recent version of Firefox (69.0)
  • I downloaded chrome to test if that gave me the same issues. It did not. Everything worked super smoothly.
  • I looked at the resources Firefox was using in task manager and Firefox uses about 530mb of memory, and hovers between 4-11% of CPU usage.
  • I have already attempted a restore for Firefox, which did nothing to fix the issue.
  • I've made sure my graphics drivers where up to date.
  • I've disabled hardware acceleration in the settings.

I've been using Firefox for over 12 years now and I really don't want to switch browsers... but I don't know what else I can do.

Asked by R3 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

latest update issues

I'm not looking for a fix as I tried all the standard ways of fixing not responding. I just wanted to notify that the latest version on my system what constantly locking … (read more)

I'm not looking for a fix as I tried all the standard ways of fixing not responding. I just wanted to notify that the latest version on my system what constantly locking up and saying not responding. Everything would take ages to respond and when it did it was laggy as all hell. I followed all the quick fixes before finally rolling back to an older version. Rolling it back was the only thing that instantly fixed it. I'm only posting here cause I'm not sure where else to try and notify staff about this. System windows 10 (latest updates) ryzen 7 1700 32GB ram

Asked by lwgarage 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

bug report - screenshot of 'unable to connect' page

Visiting a page that's blocked in /etc/hosts I see "Unable to Connect" (good!). I right-clicked and tried to take a screenshot of the page using the usual method, but n… (read more)

Visiting a page that's blocked in /etc/hosts I see "Unable to Connect" (good!). I right-clicked and tried to take a screenshot of the page using the usual method, but nothing happened.

Asked by jcorneli 1 year ago

Last reply by McCoy 1 year ago

  • Archived

Firefox crashes

Both latest Firefox and Thunderbird fail to open and show crash report just after initialization with macOS Catalina Version 10.15 Beta (19A526h). I can not operate Firef… (read more)

Both latest Firefox and Thunderbird fail to open and show crash report just after initialization with macOS Catalina Version 10.15 Beta (19A526h). I can not operate Firefox in Safe Mode because it crashes whenever I try to start it.

Asked by paulhem 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox crashes on open - macOS Catalina Beta

I am running macOS Catalina Beta and on the latest update, Firefox refuses to open. Every time I attempt to open the window comes up but as soon as I click on it or try … (read more)

I am running macOS Catalina Beta and on the latest update, Firefox refuses to open. Every time I attempt to open the window comes up but as soon as I click on it or try to interact with it in any way, it crashes. I tried fully deleting Firefox, as well as deleting the profiles as well, with no luck. I know this may be an issue with the macOS not Firefox, but wanted to see if there were any suggestions you may have. This happens with all versions of Firefox (Beta, Developer Edition, etc).

Below is my crash info:

AdapterDeviceID: 0x6821 AdapterVendorID: 0x1002 Add-ons: formautofill%40mozilla.org:1.0,fxmonitor%40mozilla.org:3.0,screenshots%40mozilla.org:39.0.0,webcompat-reporter%40mozilla.org:1.1.0,webcompat%40mozilla.org:4.4.0,firefox-compact-dark%40mozilla.org:1.0,google%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,ebay%40search.mozilla.org:1.0,twitter%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0 BuildID: 20190801185445 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1564795118 DOMIPCEnabled: 1 FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1564794630 Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+4 GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: aurora SafeMode: 0 SecondsSinceLastCrash: 405 StartupCrash: 0 StartupTime: 1564795103 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20190801185445","version":"69.0","vendor":"Mozilla","displayVersion":"69.0b10","platformVersion":"69.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":70,"stepping":1,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2500,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"19.0.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"adapters":[{"description":null,"vendorID":"0x1002","deviceID":"0x6821","subsysID":null,"RAM":null,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1200,"scale":2},{"screenWidth":2560,"screenHeight":1440,"scale":1}],"features":{"compositor":"opengl","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blacklisted"},"webrender":{"status":"opt-in"}}},"appleModelId":"MacBookPro11,5"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"telemetryEnabled":true,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US","ar-US"],"regionalPrefsLocales":["en-US","ar-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"aurora","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.region":"US","browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"defaultSearchEngine":"google-b-d","defaultSearchEngineData":{"name":"Google","loadPath":"[other]addEngineWithDetails:google@search.mozilla.org","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-d&q="},"searchCohort":"nov17-2"},"profile":{"creationDate":18111,"firstUseDate":18111},"addons":{"activeAddons":{"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":18109,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18109},"fxmonitor@mozilla.org":{"version":"3.0","scope":1,"type":"extension","updateDay":18109,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Firefox Monitor","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18109},"screenshots@mozilla.org":{"version":"39.0.0","scope":1,"type":"extension","updateDay":18109,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18109},"webcompat-reporter@mozilla.org":{"version":"1.1.0","scope":1,"type":"extension","updateDay":18109,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Report site compatibility issues on webcompat.com","name":"WebCompat Reporter","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18109},"webcompat@mozilla.org":{"version":"4.4.0","scope":1,"type":"extension","updateDay":18109,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18109}},"theme":{"id":"firefox-compact-dark@mozilla.org","blocklisted":false,"description":"A theme with a dark color scheme.","name":"Dark","userDisabled":false,"appDisabled":false,"version":"1.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18111,"updateDay":18109},"activePlugins":[{"name":"Shockwave Flash","version":"32.0.0.207","description":"Shockwave Flash 32.0 r0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/futuresplash","application/x-shockwave-flash"],"updateDay":18058}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"searchCohort":{"branch":"nov17-2"}}} ThreadIdNameMapping: 6:"Gecko_IOThread",8:"JS Watchdog",13:"JS Helper",10:"JS Helper",11:"JS Helper",12:"JS Helper",14:"JS Helper",15:"JS Helper",9:"JS Helper",16:"JS Helper",17:"Timer",18:"Socket Thread",20:"Cache2 I/O",21:"Cookie",24:"GMPThread",25:"Worker Launcher",26:"Compositor",27:"ImgDecoder #1",28:"ImageIO",29:"IPDL Background",32:"DOM Worker",33:"StreamTrans #4",41:"StyleThread#5",40:"StyleThread#4",37:"StyleThread#1",39:"StyleThread#3",38:"StyleThread#2",36:"StyleThread#0",43:"StreamTrans #8",45:"ImageBridgeChild",46:"ProcessHangMon",45:"DOM Worker",47:"DataStorage",48:"DNS Resolver #1",50:"Cache I/O",51:"mozStorage #1",52:"mozStorage #2",53:"QuotaManager IO",54:"mozStorage #3",55:"mozStorage #4",56:"DNS Resolver #2",59:"IndexedDB #1",62:"IndexedDB #4",62:"DNS Resolver #3",63:"mozStorage #5",64:"URL Classifier",65:"Classifier Update",66:"IndexedDB #5",67:"SSL Cert #1",68:"SSL Cert #2",69:"SSL Cert #3",70:"DOM Worker",71:"DOM File",72:"ExtensionProtocolHandler",73:"DOM Worker",76:"mozStorage #6",77:"DNS Resolver #4", Throttleable: 1 UptimeTS: 15.37944805 Vendor: Mozilla Version: 69.0 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by A__K 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox is already running, but not responding? bollocks!

hello. i am trying to open a new window by right clicking on the pinned taskbar item and using "Open new window". "Firefox is already running, but is not responding. The… (read more)

hello. i am trying to open a new window by right clicking on the pinned taskbar item and using "Open new window".


"Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window."


the problem is is that i want to open a new window while already having one open. the already opened window is responding just fine. and i don't want to close it or save the session or bookmark all tabs.


only thing i have been able to work around for this is... while in the already opened Firefox window, create a new tab, right-click and move that tab to a new window. i can also right-click a URL and open in new window.

i am on Windows 10 Home. and this issue only started happening after updating Firefox to 66.0.3 (64-bit).

on a side note... the same thing occurs when trying to use the following from the context menu on pinned taskbar item... "Open new tab" "New private window"

and also when directly clicking "Firefox" in the context menu of the pinned taskbar item.


any help is appreciated! thank you!

Asked by AdamSwine 1 year ago

Last reply by cor-el 1 year ago

  • Archived

firefox overheats microsoft surface pro 4 and 6 with intel i

I purchase a Microsoft surface pro 4 and I used firefox . somehow the tablet overheated to the point of melting the glue tape and releasing the lcd panel from the box and… (read more)

I purchase a Microsoft surface pro 4 and I used firefox . somehow the tablet overheated to the point of melting the glue tape and releasing the lcd panel from the box and cooking the lcd panel to the shape of a turtle shell. now I have a surface pro 6 and when I use firefox even with minimal tabs the tablet overheats severely. this is ridiculous why does firefox cause the cpu to overclock and overheat and WORSE OF ALL THIS IS NON STOP

there is no doubt that firefox is the cause. I am using edge and chrome and the tablet is colder than my fridge.

why this cpu abuse.

Asked by nayadn 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Having Problems with Dropdown Menu on a particular site.

I'm having problems with my dropdown notification and profile menus at this particular site: https://splinternews.com/ The problem only started after the patch for v.66. … (read more)

I'm having problems with my dropdown notification and profile menus at this particular site:

https://splinternews.com/

The problem only started after the patch for v.66. The problem is that when I navigate to the site, the dropdown menus - which you get by clicking on the numbered icon or profile icon in the top right of your page after you log in - work sometimes and other times you can't. I makes the site mostly unusuable since you can't see your notifications. It's kind of a crap-shoot. I thought messing around with and toggling on and off "Performance" standards might work, and it appears that it does change things for a minute or two, but then it ceases to matter.

Do I need to downgrade? Where is the downgrade page?

Asked by FireFoxFan1 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Previous session restore is broken with newer versions after 60.0.2

Hello. I have a very disturbing usability problem with any newer version after 60.0.2. I have many open windows with some tabs in them and most of them i visit daily. All… (read more)

Hello.

I have a very disturbing usability problem with any newer version after 60.0.2. I have many open windows with some tabs in them and most of them i visit daily. All browser windows are in same order after every restart, so i dont have to search for right one. With any newer version after 60.0.2, windows order is not remembered anymore, with every restart they will be in totally different order. With every new install of newer versions 61-65, i tried to copy back my sessionstore file from 60.0.2 (few times / version), but this does not help - still doing same, all windows will be in diferent order after every restart of Firefox. So, for me it looks like there is someting broken in newer version. In version 61 there is new feature to autorestore session with windows restart, i even tried to disable it in "toolkit.winRegisterApplicationRestart" - no help. Thats why i still have to use version 60.0.2. Any ideas? Thanks.

Asked by zx80 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Allow Location Access completely freezes up Firefox 65.0.2

Firefox completely freezes up whenever I visit a page that uses geolocation services and I Allow Location Access. An example URL is: https://www.guitarcenter.com/Used/Fen… (read more)

Firefox completely freezes up whenever I visit a page that uses geolocation services and I Allow Location Access. An example URL is:

https://www.guitarcenter.com/Used/Fender/Vintage-Reissue-1959-Bassman-LTD-4x10-Tube-Guitar-Combo-Amp.gc

Another example is FedEx.com.

I've tried troubleshooting this by running Firefox in Safe Mode but that does not help. The only way I can get those pages to work again without freezing up Firefox is to clear out or disallow location permissions.

I noticed that version 65.0.2 supposedly fixed a bug related to geolocation services affecting Windows users. Well, for me at least, this bug fix has introduced a bug that I didn't have before.

How can I get this looked into and fixed?

Asked by ASongOfIceAndFire 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox constantly crashing on YT with no crash reports?

please help, my husbands mozilla keeps crashing constantly on youtube and it wont give us a reason as to why. ive already had him check and make sure his sutem was up to … (read more)

please help, my husbands mozilla keeps crashing constantly on youtube and it wont give us a reason as to why. ive already had him check and make sure his sutem was up to date, as well as check the crash reports but there arent any!? im so confused right now and the window that firefox keeps popping up crashing any youtube video is firefox has stopped working, any suggestions? oh, and also ive had him dissable all plug in’s and extentions then activate them all one by one to just see if any of them where the issue, no luck.. thank u, -Sprinkles<3

Asked by Sprinkles91 1 year ago

Last reply by WestEnd 1 year ago

  • Archived

Unresponsive script when opening Preferences

Hello! (FF 65.0.1) I recently tried to access the preferences page but I get an error of "Unresponsive Script" on "resource://gre/modules/Localization.jsm:444" Starting i… (read more)

Hello! (FF 65.0.1) I recently tried to access the preferences page but I get an error of "Unresponsive Script" on "resource://gre/modules/Localization.jsm:444"

Starting in Safe Mode solved the issue so I opened FF again and disabled all extensions but not luck. So I tried disabling Hebrew (using Hebrew on my FF) on the languages tab and it solved the issue.

What can I do to keep using Hebrew and to be able to access the preferences?

Thanks!

Asked by Ido 1 year ago

Last reply by McCoy 1 year ago

  • Archived

Downloaded files are deleted upon exiting Firefox Quantum

For several weeks, files downloaded during my browser session were automatically deleted when I exited Firefox. The problem may have been limited to html pages download… (read more)

For several weeks, files downloaded during my browser session were automatically deleted when I exited Firefox. The problem may have been limited to html pages downloaded using "Save Page As...", but could have been regular downloaded files as well, but I didn't notice.

I believe that I was running 64.x (sorry I don't remember the dot release number).

I think I narrowed it down to the configuration option, "[ x ] Browsing & Download History" under Privacy & Security, Settings for Clearing History. I have always had this box checked, and downloads never disappeared before, just as the option description implies.

Then, a Firefox pop-up jumped in my face and told me to upgrade to 65.0, which I did.

Now my downloads don't seem to be deleted any more.

HOWEVER, I looked at the list of fixes for version 65.0, and saw NO MENTION of this problem, so I am asking you to confirm whether or not this was a known problem that was fixed in version 65.0, or if you think I am experiencing an intermittent problem that may return to haunt me when conditions are right.

Thanks in advance.

-JDB

Asked by jdb8433 1 year ago

Last reply by WestEnd 1 year ago

  • Archived

My left shift key doesn't work, but only in FF

On my Lenovo laptop, the left shift key doesn't work within Firefox. Both shift keys work in other browsers, other programs, etc. The right shift key works within Firef… (read more)

On my Lenovo laptop, the left shift key doesn't work within Firefox.

Both shift keys work in other browsers, other programs, etc. The right shift key works within Firefox. When I try to use the left shift key together with another key, nothing happens. For example, a capital H just won't appear and if I type "Hi" it appears as just "i". When I plug in an external keyboard, both the right and left shift keys DO work

What I've tried so far: - Uninstalled and reinstalled FF - Tried FF in safe mode - Uninstalled and reinstalled the keyboard from Device Manager in Windows - Restarted laptop

None of this works! Would appreciate suggestions.

Asked by lkaras 1 year ago

Last reply by McCoy 1 year ago