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  • Solved

firefox keep crashing while signed in to the "firefox account"

it started from yesterday... when i open firefox after a minute or less the browser suddenly close all tabs and show me a report crash windows. . my windows specification… (read more)

it started from yesterday... when i open firefox after a minute or less the browser suddenly close all tabs and show me a report crash windows. . my windows specifications:

  • Windows 10 Pro
  • version: 1909
  • OS Build: 18363.1440

browser: Firefox version 87.0 (64-bit)

I tried this options but didn't help me and crash didn't stop:

  1. open it in safe mode.
  2. refresh browser option.
  3. disable and delete all extentions.
  4. delete cookies and web data button.

. there is some information that i noticed. I unistall and install again and until I didn't sign in to my "firefox account" on the top right corner of the browser, it didn't crashed. but still I want my account, passwords, bookmarks, ect... i sign in and crash started. i goes to appdata and delete firefox folder, start the browser again, my sign in to firefox account disappeared and the browser stopped from crashing. also the crash happened immediately after hitting sync now and happened a few seconds after going to firefox account settings. and it's happening after around a minute when i do absolutely nothing after opening the browser or go to website such as youtube. please help me. even though using another browser is crash-free but i wish to stay using firefox (with my firefox account)

Asked by mohammad ghaznavi 1 week ago

Answered by mohammad ghaznavi 5 days ago

Tabs are constantly crashing

My tabs are constantly - several times a day, every day - crashing. I'm not watching any videos, I've tried a clean (deleted profile folder) install, and turning off hard… (read more)

My tabs are constantly - several times a day, every day - crashing. I'm not watching any videos, I've tried a clean (deleted profile folder) install, and turning off hardware acceleration. It's not anything attached to my profile, as I sync with a 2nd computer that has zero crash issues.

Asked by alifreeman93 4 days ago

Last reply by alifreeman93 3 days ago

Firefox support site (this site) does not autosave or protect writing

I had a different issue I came here for, but I discovered a very serious bug while I was writing my question, so I want to make sure this gets addressed first. After writ… (read more)

I had a different issue I came here for, but I discovered a very serious bug while I was writing my question, so I want to make sure this gets addressed first.

After writing my question, I clicked the "share data" button below. I got a message "We can't automatically get your browser's troubleshooting data, please try these manual steps. " Without thinking, I clicked the link to the "manual steps." Unfortunately, instead of opening a new tab, which would be the expected behavior, clicking the link took me off the get help form page (the page I'm on as I write this). What's worse, when I used the back button to return to the previous page, everything I'd written was gone. Obviously, the expected behavior would be to not take the user off the page in the first place, but if for some reason it did, to autosave the writing so it can be restored when the user returns.

This kind of bug used to be a lot more common in the early days, when I first started using the web, 25 years ago. I used to have a boilerplate describing the problem because I was sending reports of the bug so frequently. I've only encountered it twice, to my recollection, in the last 5 years. Firefox's website would have been one of the last places I'd ever expect to find a bug this glaring and elementary.

Thanks!

Asked by MorelliNet Global Firefox Sync 3 days ago

Last reply by jscher2000 3 days ago

  • Archived

Install of Firefox 39 on Mac results in blank windows

Installing a fresh (never before had Firefox installed) copy of Firefox 39 on Mac OS X (verified on Mac OS X 10.7, 10.8, & 10.9) results in blank windows. After inst… (read more)

Installing a fresh (never before had Firefox installed) copy of Firefox 39 on Mac OS X (verified on Mac OS X 10.7, 10.8, & 10.9) results in blank windows. After installing, I open up Firefox and see the Import wizard displayed blank (see uploaded image import.jpg). I click the red dot on that window to close it and then I get the Default behavior dialog box which displays correctly (see uploaded image default.jpg). I click to use Firefox as the default and then I get a Firefox window open up which is completely blank - no toolbar or address bar (see uploaded image windows.jpg). I then quit firefox and correctly get asked about closing 2 tabs (see uploaded image tabs.jpg). I then open firefox again and get the blank window. If I do an about, I get a blank about window (see uploaded image about.jpg). I've tried restarting and that does not resolve the issue. Repeating this as an upgrade rather than a fresh install results in some success (my Mac OS X 10.10 upgrade let me see the standard firefox window) while others show the blank windows (I tested Mca OS X 10.8 & 10.9).

Asked by jbeyette 5 years ago

Last reply by jbeyette 5 years ago

  • Archived

I'd like to report a FireFox bug, when using Gmail and trying to preview attachments, Firefox crashes if you cycle through your attachments.

As the title says, this has been an issue for a while, and I'm just getting around to posting about it. I figured I would help out and make the issue known. If you are i… (read more)

As the title says, this has been an issue for a while, and I'm just getting around to posting about it. I figured I would help out and make the issue known.

If you are in Gmail, using FireFox, and you click the paper clip icon to add an attachment to your email, while you are browsing through the window to select your attachment, if you press space-bar to preview the attachment (before you click add, while you're still browsing) and then you use the arrow keys to cycle through the list of items to preview whatever is next in the folder, FireFox will crash, without fail every-time.

It's frustrating because usually when I'm attaching some images to an email I like to preview them before I attach them to make sure they are the correct one, and when I use the arrow keys to cycle through the previews, FireFox crashes.

Just thought I'd make this known! :)

Asked by Biglane 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox suspends/hung while openning new tab - Quantum v58.02

Hi Firefox keeps on suspending when switching between different tabs (already opened or new tabs). When the FF is hang I can do nothing in the FF, but I can operate on th… (read more)

Hi Firefox keeps on suspending when switching between different tabs (already opened or new tabs). When the FF is hang I can do nothing in the FF, but I can operate on the Windows (8.1) without issues.

I have already tried: - Put new Firefox portable - the same issue - Close other tabs - Disable EMET for Firefox - Prevent accessibility services from accessing your browser set to True - Security.sandbox.content.level set to 2 - Disable add-ons plugins and start in safe mode

Nothing of above helps. I would appreciate If you could provide the solution. I attached Troubleshooting information.

Asked by essential 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Webpage disappears after a few seconds under certain browser width

Hi, I'm an eng trying to do cross-browser debugging. Firefox is giving me a weird bug. To start: - No plugins installed - No ad blockers installed - Cleared cache, cook… (read more)

Hi, I'm an eng trying to do cross-browser debugging. Firefox is giving me a weird bug. To start:

- No plugins installed - No ad blockers installed - Cleared cache, cookies, history, everything - version 58.0.2 (64-bit) on Mac OS 10.12.6

Having trouble repro'ing this bug but here's my best shot.

Navigate to https://www.joinhonor.com/care-network

Shrink the browser width to about 500px.

Scroll a bit, wait a bit. Maybe do something else for a few seconds.

Page goes blank except for header, footer and maybe a few other components.

Doesn't happen in Chrome or Safari.

I've been able to repro on a few pages but not consistently.

Any ideas? Thanks!

Asked by benjamin88 3 years ago

Last reply by jscher2000 3 years ago

  • Solved
  • Archived

BUG IN Firefox 60.0 - since the update, impossible to read my digital newspaper

when I click on the frontpage, nothing happens now since the update. Also the arrow is gone to read the next page and it is impossible to consult the older newspapers (a… (read more)

when I click on the frontpage, nothing happens now since the update. Also the arrow is gone to read the next page and it is impossible to consult the older newspapers (archive) - see examples.

By using Google Chrome everything is fine, no problems at all, I can read my newspaper as usual.

So the cause of this bug is Firefox!!!

Speedy Kepke

Asked by SpeedyKepke 2 years ago

Answered by cor-el 2 years ago

  • Archived

'Take a Screenshot' missing icon

Hi everybody, do you know why in Firefox stable 60.0 the 'Take a Screenshot' context menu icon is missing its icon? It look unbalanced and a little bit unprofessional. … (read more)

Hi everybody, do you know why in Firefox stable 60.0 the 'Take a Screenshot' context menu icon is missing its icon? It look unbalanced and a little bit unprofessional.

Asked by davinmind 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Websites become unresponsive but can still be scrolled through and the hand cursor appears all the time

In the past weeks, suddenly my Firefox started behaving really weird - a few times a day the currently opened tab becomes unresponsive (you can't click or hover anything)… (read more)

In the past weeks, suddenly my Firefox started behaving really weird - a few times a day the currently opened tab becomes unresponsive (you can't click or hover anything) but you can still scroll through them (at least a bit - after that point, it's just plain white). At these times, the cursor is the hand one, during the whole unresponsiveness episode, as if everything was clickable (though obviously clicking does nothing). You also can't close the tab during this tab - the only way is either to wait a good 30 seconds for it to unfreeze or to change to a different tab and close the unresponsive one. When you do change tabs, though, the newly opened tab sometimes disappears completely, with a radial loading circle appearing in the middle of the screen for a few seconds before it magically reappears (it does _not_ reload, though!). From what I've been able to observe, this tends to appear on content-heavy websites like Reddit, Facebook and YouTube most often.

What is happening? I haven't changed my browsing habits in the past weeks, nor have I installed any new add-ons. I've tried disabling the ones I have but it's still happening with them turned off. What else may I try?

Asked by Tigro 2 years ago

Last reply by Pj 2 years ago

  • Archived

Can't remove cookies using keyboard

In Firefox 60 when I go to delete individual cookies I can no longer use the "delete" key on the keyboard. This was always useful for quickly deleting any unwanted cooki… (read more)

In Firefox 60 when I go to delete individual cookies I can no longer use the "delete" key on the keyboard. This was always useful for quickly deleting any unwanted cookies, scroll using the arrow then delete. Now I have to ctrl+click, scroll and click remove. One mis-click and they all get unselected and you have to start again. How to re-enable the delete key?

Asked by nigelfo 2 years ago

Last reply by cor-el 2 years ago

  • Archived

How can I use Firefox locally, preventing it from going online at all?

For my own reasons, I want to use Firefox to view files that are local to my machine (file:///<filepath>) without connecting to the internet; but "Work Offline" see… (read more)

For my own reasons, I want to use Firefox to view files that are local to my machine (file:///<filepath>) without connecting to the internet; but "Work Offline" seems to allow connections to go through.

I have searched for solutions on the web, but they either discuss blocking only certain resources or certain websites. That's not what I want; I want Firefox to stay completely offline when I'm working with my files.

Is there a way to do that?

Asked by jlturriff 2 years ago

Last reply by jlturriff 2 years ago

  • Archived

security gap, second email

I think I found an error using which I can pass through a user account. You have entered the options for entering a second email in your settings. Now you can enter the s… (read more)

I think I found an error using which I can pass through a user account. You have entered the options for entering a second email in your settings. Now you can enter the second e-mail without confirming the password. Then you can set it as the main e-mail. Then you can change the password with the help of the newly entered e-mail!

This way you can change your account in a few seconds :(

Regards andy

Asked by Andy 2 years ago

Last reply by Vlad Filippov 2 years ago

  • Archived

Firefox keeps crashing at the end of file download @ IPCError-browser | ShutDownKill

Hi. Firefox keeps crashing when I try to download a file, since update version 59.0.2. I'm using windows 10 64 bit. If I restart the PC It runs fine for a while, but if I… (read more)

Hi. Firefox keeps crashing when I try to download a file, since update version 59.0.2. I'm using windows 10 64 bit. If I restart the PC It runs fine for a while, but if I put the computer to sleep and use firefox after waking it up. Browsing is fine, but if I try to save an image or download a file it crashes. The file gets saved to the download location, but if I start firefox again. The download starts over, deleting the previously downloaded file.

Asked by detonative 3 years ago

Last reply by FredMcD 2 years ago

  • Archived

When Firefox syncs my bookmarks to my phone, it deletes bookmarks without a name. How can I stop this?

I have a sizeable number of bookmarks saved in desktop Firefox. They're all saved in the bookmark toolbar. To save space there, I keep many of them nameless so the bookma… (read more)

I have a sizeable number of bookmarks saved in desktop Firefox. They're all saved in the bookmark toolbar. To save space there, I keep many of them nameless so the bookmark is only identifiable by its favicon.

When I downloaded the Firefox app on my Galaxy S8 and set up Sync, it brought over the bookmarks with names onto my phone. However, not only did it not sync my nameless bookmarks, it just deleted them outright. I no longer had my favicons in my bookmark toolbar on my PC.

I found out how to restore my bookmarks, but is there a way to get the nameless bookmarks to sync over to my phone as well? Or at least stop Sync from deleting them? Is this a bug of Sync?

Thanks!

Asked by MirroredReality 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Screen capture -> Paste pastes the image twice.

We use an internal email server which is accessed via Firefox (MDaemon) and when pasting a screen capture (either via printscreen or GreenShot) in to an email, the image … (read more)

We use an internal email server which is accessed via Firefox (MDaemon) and when pasting a screen capture (either via printscreen or GreenShot) in to an email, the image pastes twice.

This is only the case within Firefox, not an issue when using Edge.

It is occurring company wide so I doubt that it is a profile issue. I have tried running Firefox with hardware acceleration disabled but it didn't have any effect. I have also tried starting Firefox in Safe Mode but again, no difference.

Example shown below; paint window which was captured using alt+printscreen

Does anyone have any suggestions as to what to try next?

Asked by Mivox 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox password import not importing all passwords

I am considering switching from chrome to firefox. While trying to import my passwords i wont get them all. Using the import feature inside Firefox I will get about 70% o… (read more)

I am considering switching from chrome to firefox. While trying to import my passwords i wont get them all.

Using the import feature inside Firefox I will get about 70% of my usernames and passwords from chrome.

Why it wont import the rest makes absolutely no sense at all.

Firefox gives no option to import from a CSV or anything else but that one button.

I get the impression the whole feature is not tested properly, If Firefox wants people to switch browser this just has to work flawlessly.

Asked by Fiskesuppe 2 years ago

Last reply by Shadow110 2 years ago