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Firefox 97.0 x64 not loading any page

I'm using Windows 10 and Firefox 97.0 x64. It was working just fine for a long time now, but I shut down my computer and when I turned it back on Firefox would load, but… (read more)

I'm using Windows 10 and Firefox 97.0 x64. It was working just fine for a long time now, but I shut down my computer and when I turned it back on Firefox would load, but I couldn't navigate to any webpage not could I pull up about:config or anything.

I tried uninstalling it, restarting it, uninstalling Microsoft Visual C++ redistribute 2015 x86 and x64. Nothing worked.

I then installed the x86 version of Firefox and it was able to load pages. Any ideas on how I can get Firefox 64-bit working on my PC again?

To the best of my knowledge I have not added any new extensions any time recently.

Asked by abishur 11 months ago

Last reply by James 11 months ago

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Webroot blocking Firefox 97.0 (64-bit) functionality

Firefox updated to 97.0 (64-bit) this morning for me and immediately ceased functioning. It could not even load about:addons or about:settings. Other browsers worked fine… (read more)

Firefox updated to 97.0 (64-bit) this morning for me and immediately ceased functioning. It could not even load about:addons or about:settings. Other browsers worked fine, and by processes of elimination I found it to be Webroot that was causing the dysfunction. I've already opened a support ticket with Webroot, but I wanted to make Mozilla aware of this conflict and to ask if there is anything that I can do to remedy this besides completely disabling my anti-virus/spyware to use Firefox?

Asked by sodonnell37401 11 months ago

Last reply by James 11 months ago

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Firefox not responding

Hi, We are the computer support company for a client who is having an issue with Firefox. Firefox will either not open, or it will open to a blank page and the client is … (read more)

Hi, We are the computer support company for a client who is having an issue with Firefox.

Firefox will either not open, or it will open to a blank page and the client is unable to browse to anywhere.

Task Manager shows a number of instances of Firefox are running. Ending these tasks does not help.

The computer is running Windows 10 Pro - 21H2 - with all Windows updates installed. It has Webroot anti-virus. Google Chrome works OK.

I have uninstalled and reinstalled, after renaming the folders in C:\Program Files and in C:\Windows\Users\Norma\AppData\Local and Roaming

Is there a current issue with Firefox that I am unaware of? I use it myself and I am not having any issues.

Manyy thanks


Michael D

Asked by Michael D 11 months ago

Answered by FredMcD 11 months ago

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Firefox Fails

Firefox went floppy today. Had to remove and replace, now with 97.0. Browser only partially works. my about:new tab lost all functionality, it is blank. Also, when I try … (read more)

Firefox went floppy today. Had to remove and replace, now with 97.0. Browser only partially works. my about:new tab lost all functionality, it is blank. Also, when I try to load any site from the Firefox Troubleshooting site all I get is a blank page with no actionable items. Formerly active about:newtab now gives a blank page.

Actions tried: (Computer is a new Dell Optiplex 3038) Removed and reloaded Firefox Restarted computer several times Powered down both modem and router and restarted after 5+ minutes Nothing helped.

Here's the kicker, I have a Dell 9010 Optiplex in the same room and a laptop in another room. Both of these computers are running Firefox with no problems. The about:newtab functions as before with all web pages showing.

All units are running Webroot SecureAnywhere software as the anti-virus software.

On this page we have: "We've made some educated guesses about your current browser and operating system. Show details »" Trying to access this link gives, again, a blank page. Help Norvell Nelson

Asked by norvell.nelson 11 months ago

Last reply by norvell.nelson 11 months ago

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Firefox won't load

The Firefox browser won't load unless I restart my laptop. It works for a few minutes then I am unable to navigate web pages. I am not getting any error messages. If I us… (read more)

The Firefox browser won't load unless I restart my laptop. It works for a few minutes then I am unable to navigate web pages. I am not getting any error messages. If I use Microsoft edge I don't have issues.

Asked by mikeld5742 11 months ago

Answered by James 11 months ago

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Update to Windows 11 broke Firefox?

Firefox has been awesome. But, my computer just updated to windows 11 and now it doesn't work. Sometimes I try to open the browser and nothing happens (but I somehow end … (read more)

Firefox has been awesome. But, my computer just updated to windows 11 and now it doesn't work. Sometimes I try to open the browser and nothing happens (but I somehow end up with something like 7 instances of it running in the background, according to task manager), sometimes I get it to open, but it won't load my homepage or anything, and sometimes it seems to work fine but only for a little while - then it just stops responding.

I have no idea why this is happening or how to fix it. I tried the browser reset, which helped for a little bit but then the problems came back. I think having a theme installed makes it worse, but now I can't even get settings to open so I can try turning it off to see if that helps.

Any ideas? Not being able to use the internet on my computer is a pretty big deal. I'd prefer to not switch browsers, but I don't know what other option I've got at the moment.

Thanks!

Asked by eosmialo 11 months ago

Answered by jscher2000 - Support Volunteer 11 months ago

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firefox not opening since 2022-01 Cumulative Update for Windows 11 for x64-based Systems (KB5008353)

firefox not opening since 2022-01 Cumulative Update for Windows 11 for x64-based Systems (KB5008353). I reloaded Firefox. Google Chrome and Microsoft edge work OK. Task m… (read more)

firefox not opening since 2022-01 Cumulative Update for Windows 11 for x64-based Systems (KB5008353). I reloaded Firefox. Google Chrome and Microsoft edge work OK. Task manager shows running but stats never change 0% CPU/0.2MB Memory

Asked by anew_phase 1 year ago

Answered by anew_phase 12 months ago

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How do disable download popup window in FireFox 98.0b3

After installing the beta FF 98.0b3 in order to work around the Webroot problem currently going on with v97, I've noticed that whenever I download something, the download… (read more)

After installing the beta FF 98.0b3 in order to work around the Webroot problem currently going on with v97, I've noticed that whenever I download something, the download popup window stays active until I click on something. I don't want to remove the download button because I want to monitor download progress, and at times, I DO want to look at specific downloads from time to time. But the fact that the window automatically pops up and stays there until I click on something is annoying.

I saw similar posts several years old about older versions which don't apply now.

So, is there a way to disable this thing without completely removing the download progress indicator from my toolbar?

Thanks again for the help!

Asked by gumby_dammit223 11 months ago

Answered by TyDraniu 11 months ago

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cannot run anything on firefox - remote or local - chrome and edge ok

cannot run anything on firefox - remote or local - chrome and edge ok. I have checked everything in windows and webroot security. When finally get mozilla to start will… (read more)

cannot run anything on firefox - remote or local - chrome and edge ok. I have checked everything in windows and webroot security. When finally get mozilla to start will not open anything.

Asked by djrmich 11 months ago

Last reply by James 11 months ago

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Firefox won't open after update 97

Have Win 11 running Firefox no problem...until the Firefox update this AM, after which the browser crashed and either (a) won't reopen at all, or (b) reopens to the brows… (read more)

Have Win 11 running Firefox no problem...until the Firefox update this AM, after which the browser crashed and either (a) won't reopen at all, or (b) reopens to the browser page but nothing works (can't open extensions, troubleshoot, browse, bookmarks, etc). Tried deleting and reloading, saw online there might be conflict with Webroot so disabled that, still the same issue.

No error msg, just won't open.

Asked by overwater 11 months ago

Last reply by James 11 months ago

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All pages/tab on firefox are completly blank

This morning I launched Firefox on my PC by opening a link in discord, I was greeted with a blank page, the link showed up in the search-bar and the tab icon shows up, bu… (read more)

This morning I launched Firefox on my PC by opening a link in discord, I was greeted with a blank page, the link showed up in the search-bar and the tab icon shows up, but there was no content whatsoever on the rest of the page. I tried restoring my last browsing session, and all tabs where similarly blank. Attached an image of what I see on a new tab page as well as any other page. The only settings menu I was able to open was "more troubleshooting info" page, by which i mean it is the only thing that actually loaded any content. Things I have tried: -Refreshing Firefox. It seem to go through the process, but when it is done the pages are similarly blank. -Uninstalling, then reinstalling. I reset my computer after uninstalling and then re-downloaded Firefox, same results. -Logging out of Firefox. I didn't really expect this to do anything but tried just in case. -Refreshing the cashe. I used the shortcut to open the browser history clear, and cleared cookies and cashe. -Opening Firefox in safe mode, has the same issue. -Used my anti-malware Webroot Security to check my computer for malware, nothing turned up. -Re-allowing Firefox through windows firewall. Did this by removing it from the list of allowed programs, then adding it again. -Ensuring my compatibility preferences didn't have anything selected. -Through the troubleshooting page I was able to access the about:config page (this page would not load if i opened a new tab and typed in about:config, ONLY if I changed the URL from about:support, the only page i could load, to about:config) and ensuring that browser.newtabpage.enabled was set to true.

Firefox is working perfectly fine on my laptop, and I was working last night on my PC, the only difference being that was a small windows update. It has never done this before.

Asked by cakedustmc 11 months ago

Last reply by cor-el 11 months ago

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Nothing Loads

My Firefox stopped working and now no pages load, cant access the setting, passwords, etc. i can write an adress in the search bar but it just wont load, no endless load… (read more)

My Firefox stopped working and now no pages load, cant access the setting, passwords, etc. i can write an adress in the search bar but it just wont load, no endless loading just a greyed out icon. I Have reinstalled firefox multipletimes aswell as refreshed it.

Asked by perksgwydion 11 months ago

Answered by TyDraniu 11 months ago

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Firefox isn't loading pages or the browser.

Firefox updated automatically and stopped working correctly afterward. This included: instances of the browser not opening after closing all tabs (I have been unable to o… (read more)

Firefox updated automatically and stopped working correctly afterward. This included: instances of the browser not opening after closing all tabs (I have been unable to open Firefox again unless restarting/shutting down and booting up the pc again), webpages failing to load properly (seen in attached screenshot), links to websites or content like videos on YouTube failing to load if right-clicked and the option "Open Link in New Tab" is selected and must be clicked at least twice, otherwise they fail to load like in the screenshot, and hanging while connecting to some websites with certain addons active (namely google.com). I also have reason to believe trying to fix these issues crashed my computer by locking it into a perpetual loop of crashing, collecting error data, restarting, and crashing again. Going back to Chrome to write this, I have had no problems.

I have tried refreshing Firefox several times, disabled hardware acceleration in the options, reinstalled about three times after deleting all Mozilla folders on my pc, disabled browser addons one by one to determine if one of them was causing problems, and removed and added Firefox to my firewall's allowed connections at least seven times by now.

tl/dr; Firefox broke after it automatically updated and I tried every solution I could search up. The browser still isn't working. Please help?

Asked by CaptainExtremis 11 months ago

Answered by James 11 months ago

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I'm not able to load any page after new update.

Firefox update on my laptop this morning. After the update the browser wouldn't load any pages. Every website I enter comes up a blank page. I did everything on the fire… (read more)

Firefox update on my laptop this morning. After the update the browser wouldn't load any pages. Every website I enter comes up a blank page. I did everything on the firefox can't load websites but others browser can list for help. Nothing works. I even reinstall firefox browser. I ran my internet security and I don't have any virus.

Asked by secretshadowbeliever 11 months ago

Answered by secretshadowbeliever 11 months ago

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Firefox does not load on first or second try then displays white screen when I try to search or go to a site

The only thing that happened yesterday was there was a Windows update (Windows 10). Now today when I try to start Firefox, it takes 4 - 5 clicks before it will even open … (read more)

The only thing that happened yesterday was there was a Windows update (Windows 10). Now today when I try to start Firefox, it takes 4 - 5 clicks before it will even open (actually now I can't get it to open) ... but I did just change the setting to run it in compatibility mode with Windows 8 and things seem to be working correctly. Before I did this, when Firefox would open, I could not search - even in Firefox for add-ons, help, etc. All I would get is a white screen. I tried clearing my cache and even uninstalling and reinstalling Firefox but had the same issue. It seems to be "fixed" right now in compatibility mode, but it also seems like future issues may arise. Thank you for any insight!

Asked by debra12 11 months ago

Last reply by James 11 months ago

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Firefox web browsing is glacial/not working (out of nowhere)

Hello, I have not been having any issues with Firefox for about a year. Yesterday morning, when I came into the office and loaded up Firefox the same way I had been for a… (read more)

Hello, I have not been having any issues with Firefox for about a year. Yesterday morning, when I came into the office and loaded up Firefox the same way I had been for a year, it was not behaving in the way I would expect. Web pages were not loading and I wasn't able to 'refresh' pages in the normal way. Firefox is basically unusable for me at this point. Here is a loom video showing the problem I am having: https://www.loom.com/share/38872d349a6a4dd083a5afae4e7a67fb

Asked by kevindcoryell 11 months ago

Answered by TyDraniu 11 months ago

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Firefox browser stopped working

My firefox browser stopped working today. I've tried uninstalling and reinstalling twice. Firefox will open once after a reinstall, but opening web pages is intermitten… (read more)

My firefox browser stopped working today. I've tried uninstalling and reinstalling twice. Firefox will open once after a reinstall, but opening web pages is intermittent. When I close firefox and restart, nothing happens. If I go to task manager I can find some firefox processes running, but nothing is happening on my screen. I don't get any type of error message, just nothing. I've been using firefox without issue until today. I have a dell XPS 13 with Windows 10 Home.

Asked by careyshoward 11 months ago

Answered by TyDraniu 11 months ago

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firefox not responding

Firefox stopped responding. Seems the page is incomplete when loading. I tried a refresh, that didn't work so I tried an uninstall and reinstalled ff. that didn't work ei… (read more)

Firefox stopped responding. Seems the page is incomplete when loading. I tried a refresh, that didn't work so I tried an uninstall and reinstalled ff. that didn't work either. seems like its bugged or has a virus. I uninstalled it. Now I am a little reluctant to install it again. Has this happened to anyone? Any suggestions? Thanks, John

Asked by jkalabovitz 11 months ago

Last reply by James 11 months ago

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Firefox has started to not open after start-up. OK after re-start.

After starting PC and /or laptop clicking Firefox on taskbar fails. OK after re-start but re-occurs if closed. Have been opening several Firefox blank Tabs to use that d… (read more)

After starting PC and /or laptop clicking Firefox on taskbar fails. OK after re-start but re-occurs if closed. Have been opening several Firefox blank Tabs to use that day. (Whilst trying to remmeber not to close them all: otherwise back to Re-start PC). Is this anothe dastadly trick from Microsoft Edge? I hate it!

Asked by royabishop 11 months ago

Last reply by James 11 months ago